How to Cancel HeyDoctor

How to Cancel HeyDoctor

Written by on 2020-11-05

We have made it super easy to cancel HeyDoctor by GoodRx subscription
at the root to avoid any and all mediums "Sappira Inc." (the developer) uses to bill you.
Now let us get into the crux of this guide.

How does HeyDoctor's Cancellation Policy make you feel?

Complete HeyDoctor by GoodRx Cancellation and Delete Guide

Table of Contents:

  1. Cancel on Iphone
  2. Cancel on Android
  3. Cancel on Mac
  4. Cancel via Paypal
  5. Cancel on Website
  6. Delete Account
  7. Delete App on Iphone
  8. Delete App on Android
  9. Cancellation Policy

There are a few things you must know about cancelling subscriptions. They include the following:

  1. Once you subscribe to a plan and you don't cancel it manually like you subscribed, that plan will renew automatically because you gave the permission.
  2. When you subscribe for a trial period and then you cancel, you run the risk of losing that trial content altogether.
  3. You must remember to manually cancel a subscription 24 hours before the trial period ends.

We have made it super easy to cancel HeyDoctor by GoodRx subscription at the root to avoid any and all mediums "Sappira Inc." (the developer) uses to bill you. Now let us get into the crux of this guide.


Stop Ridiculous Charges.

Prevent apps from taking your money without permission. Get a free Virtual Credit Card to signup for Subscriptions.

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How to Cancel HeyDoctor by GoodRx Subscription on your iPhone or iPad.

  1. First, open the settings app and tap on your name.
  2. Then, tap on the "Subscriptions" tab.
    (Note that you might not automatically see this tab. In that case, tap on iTunes & Appstore)
  3. Next, tap on your Apple ID. View Apple ID then sign in and scroll down to the "Subscriptions" button.
  4. Next, tap on HeyDoctor (subscription) you want to review.
  5. Now, Tap on Cancel.
    (Note that if you don't see a "Cancel Subscription" button for HeyDoctor by GoodRx, then it's definitely canceled already. It won't be renewed anymore).

How to Cancel HeyDoctor by GoodRx Subscription on your Android device

To cancel HeyDoctor subscription on Android, you need to realize that deleting the HeyDoctor app alone won't cut it. Follow the steps below:

  1. First, open the Google Play Store. If you have multiple Google accounts, be sure you're signed into the right one.
  2. Click on menu, then go to "Subscriptions".
  3. Choose the HeyDoctor by GoodRx subscription you wish to cancel and tap on the "Cancel Subscription" option.
  4. Finish up as directed.

Once your HeyDoctor subscription has been removed from Google Play, your future subscriptions will be cancelled and won't be renewed anymore.

How to Cancel HeyDoctor by GoodRx Subscription on a Mac computer.

To cancel HeyDoctor subscription on your Mac, do the following:

  1. First open the Mac App Store, then click on your name at the bottom of the sidebar.
  2. Click on the "View Information" tab at the top of the window and sign in if asked to do so.
  3. Scroll down on the next page shown to you until you see the "Subscriptions" tab then click on "Manage".
  4. Click "Edit" beside the HeyDoctor by GoodRx app and then click on "Cancel Subscription".

Note: Always make sure to use the exact username and ID you used to set up the subscription to manage that subscription when necessary. This is sometimes different from the Apple ID or Android brand ID you have set up.

If you don't remember your password however, contact the App for help/to reset password.

How to Cancel HeyDoctor by GoodRx Subscription on Paypal.

To cancel your HeyDoctor subscription on PayPal, do the following:

  1. First log into your PayPal account at .
  2. Click on the settings tab which is beside the logout option.
  3. Press "Payments" from the menu provided to you and click on "Manage Automatic Payments" in the Automatic Payments dashboard.
  4. You'll be shown a series of merchants' agreement you've transacted before. Click on "HeyDoctor by GoodRx" to cancel.
  5. You will be shown a confirmation page. Click on the "Cancel Automatic Payments" tab to affirm that you want to stop making payments to HeyDoctor by GoodRx.
  6. Then click "Done" on the verification page to complete the unsubscription.

What to do if your subscribed directly on HeyDoctor's website?

Here's how to cancel your HeyDoctor subscription when billed through a payments provider that is not the Appstore, Playstore or Paypal.

Sometimes, you may start a subscription directly on a company's website without using an extra layer of security like Paypal or Apple. To unsubscribe, you might have to sign into HeyDoctor by GoodRx's website or directly reach out to the payments provider.

Generally, here are two steps you can take if you find yourself in that fix:

  1. Finding the company's information, then reaching out. Contact HeyDoctor by GoodRx here →
  2. If the company has an app they developed in the Appstore, you can try contacting Sappira Inc. (the app developer) for help through the details of the app.

How to delete HeyDoctor account

You might have created an account on HeyDoctor during the course of using the app. Many apps make it so easy to signup but a nightmare to delete your account. We try to make it easier but since we don't have information for every app, we can only do our best.

Generally, here are some steps you can take if you need your account deleted:

  1. Reach out directly to HeyDoctor via Justuseapp. Get all Contact details →

Bonus: How to Delete HeyDoctor by GoodRx from your iPhone or Android.

Delete HeyDoctor by GoodRx from iPhone.

To delete HeyDoctor from your iPhone, Follow these steps:

  1. On your homescreen, Tap and hold HeyDoctor by GoodRx until it starts shaking.
  2. Once it starts to shake, you'll see an X Mark at the top of the app icon.
  3. Click on that X to delete the HeyDoctor by GoodRx app from your phone.

Method 2:

Go to Settings and click on General then click on "iPhone Storage". You will then scroll down to see the list of all the apps installed on your iPhone. Tap on the app you want to uninstall and delete the app.

For iOS 11 and above:

Go into your Settings and click on "General" and then click on iPhone Storage. You will see the option "Offload Unused Apps". Right next to it is the "Enable" option. Click on the "Enable" option and this will offload the apps that you don't use.

Delete HeyDoctor by GoodRx from Android

  1. First open the Google Play app, then press the hamburger menu icon on the top left corner.
  2. After doing these, go to "My Apps and Games" option, then go to the "Installed" option.
  3. You'll see a list of all your installed apps on your phone.
  4. Now choose HeyDoctor by GoodRx, then click on "uninstall".
  5. Also you can specifically search for the app you want to uninstall by searching for that app in the search bar then select and uninstall.

Stop ridiculous charges!!!

Prevent apps from taking your money without permission, protect yourself! Get a free virtual credit card for free-trial subscriptions.

Get yours now →

HeyDoctor's Cancellation Policy.

Our crowdsourced data from HeyDoctor and Justuseapp users, shows that it is Very Easy to cancel a HeyDoctor subscription.

Have you rated? If you haven't rated HeyDoctor, Rate it here →.

What is HeyDoctor by GoodRx?

HeyDoctor is the easiest and most affordable way to get simple medical care. CONVENIENT AND HASSLE FREE Waiting rooms suck. Get care from our medical providers right now. We take care of many common conditions. SIMPLE, CLEAR PRICING No insurance needed. Most visits are under $30 and come with a 100% satisfaction guarantee. OUR MEDICAL SERVICES - Urinary Tract Infection (UTI) Testing and Treatment - Start or Refill Birth Control - Acne Diagnosis, Treatment, and Prevention - High Cholesterol (Lipid) Testing and Treatment - Vitamin D Screening and Treatment - Pre-Diabetes Screening and Referral - Hepatitis C Screening and Referral - Female Condom Prescription - Help Quitting Smoking - And Many More... EASY PRESCRIPTION PICKUP AND REFILL We can send the medicine to your local pharmacy, by mail, and in some cities even have it delivered to your door. YOUR MEDICAL PROVIDER - AVAILABLE ANYTIME You can chat with your medical provider anytime and anywhere using secure messaging. Your data is protected by HIPAA - encrypted and secure. ABOUT US We are combining the latest evidence based medicine with cutting edge technology to create a fast, accessible, and affordable way to get care from a medical provider anywhere, anytime. Made with love in San Francisco, Santa Monica, and Seattle.

Reported Issues: 2 Comments

By Bethany Stone
Feb 22 2021

I want to completely cancel and delete the account I have with HeyDoctor. The email address associated with the account is [email protected] AND I have a second account I also need to have canceled and deleted and that is under [email protected]

Please confirm the deletion and cancellation process is underway, as there is no clear way to do this on the website.

Thank you,
Bethany Stone

By Jack Trask
Feb 01 2021

I did not read anything about a subscription. You've debited my bank account and I will dispute the charge. I've tried calling the number on your website and the call does not go through. I don't believe this is a legit business. Do not charge my account again.

Have a Problem with HeyDoctor by GoodRx? Report Issue

Leave a comment:

Why should I report an Issue with HeyDoctor by GoodRx?

  1. Pulling issues faced by users like you is a good way to draw attention of HeyDoctor by GoodRx to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a HeyDoctor by GoodRx customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using HeyDoctor by GoodRx.

User reviews of HeyDoctor

  • By Sad Chivette

    High quality on-demand health care

    Hey Doctor is an incredible resource for treatment of many medical issues, including birth control prescriptions, UTI treatment, acne medications, and diabetes testing and treatment. The app is so easy to use, and the medical team gets back to you so fast! I discovered this service a few months ago when my regular Ob-gyn’s office called to cancel my regular birth control refill appointment because my dr was going out of town, not normally a big deal but I was almost out of my birth control pills. I tried the Teladoc service offered by my insurance company, but they don’t refill birth control. I tried to to get an appointment with another provider but no one was available. I even tried urgent care but they won’t refill or prescribe birth control. I started to panic but then I found Hey Doctor. They were able to get me a refill the same day, it was so easy, and the Dr that I worked with really seemed to care about my wellbeing. The app is super easy to use, and the pricing is so affordable. Plus if you don’t have insurance they work with you to find low cost options including which pharmacies will be cheapest. They offer lots of other medical services as well, I am so grateful that I found Hey Doctor and I recommend it to everyone!

  • By crossword luver

    I would recommend this to anyone!!

    tl;dr: this app worked well to get antibiotics for my UTI, and the doctor was very professional and seemed like he really cared about my well being!! I recently moved 1700 miles away from my hometown and don’t have an actual doctor yet. I also didn’t want to pay the $50 to go to urgent care, so I decided to try this app. I had symptoms of a UTI for a few days and was hoping they’d just go away but they did not so I downloaded the app and filled out all of the questions they asked (on a Friday at 10 pm). By 2:30 a.m. they had called in an antibiotic to my pharmacy. I then woke up at 6:30 a.m. with the worst lower back pain and was so scared that it had become a kidney infection. I quickly went to go see if the antibiotics were ready at the pharmacy (it’s a 24 hour pharmacy so they were, thank goodness). I messaged the doctor and told him I was having back pains now and a few hours later (on a Saturday!!) he called me and asked questions about my symptoms and then told me to stop taking the first antibiotic and prescribed a different antibiotic that is better suited for kidney infections! I was not expecting that kind of service from a $25 doctor app, but it was such a relief to have his help.

  • By SkySky312

    I’m crying

    I havnt had insurance for years since my parents kicked me off at 18 so I ALWAYS avoid the doctors because I can never afford it, I get UTIs quite frequently probably because I hold my pee a lot and never drink water lol but I normally just am in pain for weeks before they subside, this one that showed up a few days ago just seemed worse than normal and I knew I couldn’t go and work while having to run to the bathroom every 2 minutes and being uncomfortable in jeans, so I tried this out after reading as many reviews as a I could, it cost $20 so my skepticism wasn’t too bad considering if I lost $20 I lost $20 whatever, within 15 minutes of finishing the questionnaire they sent a prescription over to my pharmacy and all within an hour I had an antibacterial for my UTI and it only cost $20, (I got one of the medications that was apparently free?) I got back to my car and started crying because the last time I went to the doctor for a UTI they had to order a lab to confirm and then send a prescription and all and all it was well over $100-$200 and this is a life changer for me, just know, it’s 100% legit and amazing

  • By Katte_divine

    Prescription refill awesome!!!!!!

    I runout of my birth control pills and i needed to renew my prescription but my doctor was going to take like a week to answer my request and they didn’t have appointments until next month so i was searching and searching how to get my birth control and thank god i came across this app!!! The app is trustable fats and easy within 1hr i had my prescription sent to my nearest pharmacy, it only took me like 6min to fill out the medical history and boom i got an answer quick, Just followed the steps and now i have my pills no need to go to the doctors office this is a good alternative for when running out of birth control pills and u need a prescription ASAP so now im happy that I won’t have to missed any days without my pills. I highly recommend the app for when getting a refill prescription for birth control. You only pay a small fee for doing the online consultation which is super easy and affordable. The costumer service is quick and helpful they answered the msgs quick. Im in los angeles CA so if ur in CA you can check by putting ur zipcode to see if they work on your area.

  • By diana565

    Wow! Quick and easy!

    Ever since I got my first UTI, I never really stopped getting them, usually they’re very mild, but in times where I’m hurting, I would desperately want antibiotics to cure me right away. But I have a busy schedule and I cannot visit my clinic as much as I want to. So I searched up online help, this website popped up! And I was intrigued by the 25 dollar cost! I tried another website called uti treatment, but they were wayyyyy too expensive, I think it’s because they actually have a person call you and ask about your symptoms. I honestly prefer the online questions because it feels more comfortable. I hate UTI’s the last thing I want is to talk to somebody and wait and pay a big amount. So I gave this one a try! I woke up with intense urge of peeing at 5 am In the morning, I was so uncomfortable and so I got this app and I quickly submit my visit. And an hour later I was contacted through message! And about another hour later my prescription was sent to my pharmacy! Super happy and satisfied ! I will definitely be using this app again!!

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