myAir Status

MyAir app is a blank screen after 3 days. I did try the YouTube tons suggestion and no luck.

Dear Sirs, I have a problem with your app that I really hope you can rectify. The first night I used it, everything worked fine. Last night, however, I wore the mask the entire time I was sleeping, from around 8:15-8:30 AM to 4:17 PM. (I work nights.) Yet, the app says I only used the machine for 3.19 hours. In order to be in compliance I have to do 4+ hrs per night, which I more than did, yet your app is saying I didn't. It's bad enough that I even have to do this bullshit to start with, but now it appears your app is going to make it appear that I'm not doing it. Please advise. Thank you, David McClain

Your data is so corrupt and provides useless infomation - data sucks!

I’m missing a day of data on MyAir.

When i tap the app on my cell phone my screen goes black except for some small characters that could be from a camera app. what to do? Uninstall app and reload? Would that lose my data for this 2-month-old machine?

App not updating since 7/30/23

Airsense 11 not getting sleep updates for over a week? This is getting ridiculous!

Resmed Airsense 11. New Machine. First use 1 August 23. Today is 6 August 23. I got bars and checked connectivity - T-Mobile -106 dbm. It is connected. Still No Data. Serial Number is correct both online and on the Android App. Application is giving me the usual platitudes about how my data is there and rest assure it'll be available 'in a few days'. Getting concerned that no COMPLIANCE DATA is being transmitted/recorded. Good thing I plugged in an SD Card. Uploaded SD to OSCAR and the Data IS there just not being transmitted to Resmed. Problem is my Doctor can't read SD cards and relies on transmitted data. Based on complaints here thinking Class Action Lawsuit if this continues...

I didn't call this time because of the reaction I got from the man that answered the phone my concerns were taken as if I had a broken toy. Your app is part of my medical team. CPAP is difficult enough but my numbers have been better and I can't see the scores! This has gone on for a week. The error messages will say just a couple of days still nothing. Please recognize the importance of your app for those of us trying to follow thru with a challenging medical task that a high percentage of us give up. This is the 2nd time this has happened in the last few months. Please recognize your app as a medical intervention and treat it as such. Please recognize your value . karen

As others have already stated my AirSense 11 stopped reporting data on July30th . Message I'm receiving is as follows "myAir hasn't received data from your machine for some time".

AirSense 11 has not sent any data to MyAir since 7/30/2023.

I just got this machine. No data on my app since July 30. Says a data delay. How do I fix?

No data copied since last Thursday, even though used every day since. AirSense 11

Reading all these reviews apparently I'm not the only one experiencing this problem. Got an email from you guys asking if I still use the machine cause you haven't gotten any data in a few days. Nothing syncs anymore. I get the "therapy data delays. Your data is recorded. Expect data to be on a few days delay. What's the point of having this app if I can't see my score daily? My machine has the accurate info thankfully since I need to use it at least 4 hours every night for my insurance to cover it. Data for July 27 is incorrect. Says I used for 18 minutes when I used for 7.5 hours. Friday July 28th no data at all recorded. I did not use my machine on the 29th. Then Sunday the 30th it recorded accurate data even though it took 24 hours for it to sync. Monday the 31st no data. I uninstalled the app. Turned my phone off and on. Reinstalled the ap. Turned my cpap airsense 11 off and then on again. I have full bars on my machine. Full bars on my phone. Now my phone doesn't even show resmed759668 anymore on my phone so I can't connect at all to it. I'll see what happens in a couple days but then I will just get rid of the app if it doesn't work anymore.

My machine has not registered data since 7/30/2023. I'm using it every night but it's not uploading the data.

I am new to using cpap therapy. A little discouraging cannot see my progress. Good connection and have used the cpap machine between 4-6 hours nightly since 7/26/23. Last recorded data 7/29/23 Have 3 messages: 1. Therapy data delays. 2. Your data is recorded. Expect data to be on a few days delay. 3. myAir hasn't received data from your machine for some time.

App says data is delayed and when it populates, it is not reporting correct hours. Missing 2 days of sleep info.

My last 2 nights of sleep data not loading it had gotten for data to take a long time to load and it says it hasn’t received data for a while but the last data I received was 7/27/23

App showed only .54 hours use, less than 1 hour. It was in use at least 5 hours. Eventually this evening the display on the front of the machine said that the software had been updated . Still, only reporting less than 1 hour of use. Unacceptable

It is taking longer and longer for the data to be available for download. 8:30 pm and the data is still not available? Yesterday was the same thing. Use to get the data very quickly after waking, but not anymore.

The MyAir is reporting faulty data. It reports that last nite my mask was used for 1 hour and 30 minutes. In fact I had it on all nite and slept for 7 hours. This has been a repeated and frequent issue.

My Airsense 11 getting cell signal but not transmitting to MyAir app . Only seeing that data is a few days late . Before it said , we are working on it . Before that statement , we are having issues - thank you for being patient . UGH , maybe it`s time to get with Medicare about this .

Sleep usage data has not loaded now for one week, and coincides with download of the latest MyAir app update on June 1, 2023. Please advise. Your website keeps reporting needing 72 hours.

Data has not loaded for three days

another woefully inadequate span of ResMed Air 11 connectivity issues...Zero, repeat, zero, communications nor response by ResMed. One would guess that they will relegate a three-month-old machine to the recycle heap and again blame connectivity on change from 4 to 5 format by stating update in a while might address it. How about an FDA recall campaign.. Oh, I forgot FDA too busy.

data has not been loading. Saturday night no data downloaded. Sunday only partial download. the second half never downloaded. I rebooted the app on my cell phone and still not working. Is your data center down?

My previous nights data has failed to transmit the last 3 days. I've unplugged, checked airplane mode, moved machine, still not working.

Data has not registered on the myAir app for the last three nights. What should i do?

My Air app for red med air sense 10 just quit giving data. Makes it useless to me. What do I do to retrieve my data?

My ResMed Cpap machine stop communicating with my computer last night...it only synced approximately 2 hrs. I need to get it to start syncing again

When I go on the app it brings up a care check in that asks if it is my first time on therapy, height, weight, etc.. no matter how many times I fill it out, it just pops right back up.

I have had no data appear on my resmed app. Don't know what to do! Help!

Since app software update My data not loading till 12 plus hours

It takes hours for last nights data to update from the AirSense 11 to the app. Last night it shows 4.1 hours of sleep. I know Thant is wrong ! I went to bed at 8:30pm. I got up to pee at 1 am. I got up at 6 am. Why does it not show the full nights sleep?? Frustrating!!

Two issues. 1. Pressure is set at 6-20 but it is only 4 on connection. Is I do a Mask Fit test, when completed it does count for down to 6. 2. I take my mask off once during the night for restroom, but MyAir always docks me two points or mor saying it was off 3-4 times consistently.

All I get when log in is "server not responding"

Wednesday, November 23, 2022 nights report is not complete. There was this message when checking the results, “The Myapp has an error…” Please check and fix so the next night reporting will be show correctly. Thanks

The App wants me to update the app to the AirMini by ResMed. This app specifically says it does not support her machine. (ResMed 10). I cannot get past the update screen to see any data.

Wants me to update my app to the AirMini by ResMed

App only gave me credit for 3 hours and machine said over 4 which changes the average how to get score corrected. It is very hard for me to get 4 hours in and I work hard to do that it is disheartening to see a big red splotch. Sounds crazy but it makes a difference laugh if you like. This has happened to me several times please correct Karen

Myair is only downloading partial data. I used the cpap 8 hours the night of 10/3 with 2 mask on/offs and it says I only used it 5 hours with 1 mask on/off. I used it 8.1 hours last night, 10/4 and and it says I only used it for 5 hours. In the past if it only uploaded partial data, it would be corrected the next day when it uploaded that days data. It uploaded partial data for today and data from 10/3 is still not accurate, with missing hours. I have only been using the cpap a couple of weeks and my insurance company requires proof of compliance from this app so accurate data is very important, especially in the first 90 days of use! How do I get this fixed?

myair app says the server isn't responding. Has been this way for a week.

Server not responding when I try logging in

The date does not advance. I have no clue is data is being gathered if the date won't advance.

My phone refuses to connect via the myAir app to the Resmed 11 via bluetooth. I do successfully pair the phone to the CPAP, but the app never produces the screen to allow the 4 digit code to be entered. Rather, it just keeps me looping in the routine to find the unit and never does. Is there any fix for this issue? This is a brand new machine for me, just turned on yesterday. All other functionality is working.

unit not recording since april

I use my cpap every night. Data is displayed on my AirSense 10 Respond. The MyAir app will not update with new sleep data. The last data I received was May 11 2022. I have been trying without success troubleshooting this with all of the suggestions on my air support page.

Unable to create my account in app

1. I inadvertently cancelled my subscription to MyAir. How do I reapply? 2. I am now in Italy. I received a message that you are not receiving results of my daily usage. I am using my CPAP here every evening. I do not know how to set up CPAP so that it will send message of usage.

The MyAir app will not update with new sleep data for the past four days. What can I do? My provider requires evidence that I am using the machine.

My air app is not recording my sleep . Last night it said I used it 4 hours when in fact I had it on 8 hours. I have lost connections almost 3 to 4 times a week and have only one bar for Wi-Fi on the internet. This all stared sometime in April or May . I have rebooted many times works for a day or so and stops again . Very frustrating to me as I am trying so hard to get used to this new therapy . I have had since Dec 2021 and it’s not going so well . My insurance company monitors my data to make sure I use my cpap at least 70% as well for compensation . Please fix this issue . Very frustrating.

My Resmed Acurve10 no longer providing me with reports. I cannot monitor the number of myhusbands events. Are you no longer supporting this machine.

Since 05/29/2022 I have not been able to reach the URL, MYAIR.RESMED.COM from my computer running WIN10 to view my nightly sleep data. There is no error message provided. The screen just sits there. I have internet access. Other URLs connect with no issues. The same problem occurs when I try to access the URL through an IPAD using SAFARI. I am assuming there is a server issue on the RESMED side. Please confirm.

Myair app is not uploading my data. My machine is good. Signal is not great but the machine is in the same place it's been for the last five years. Signal strength is the same.

I received an Email from ResMed in response to my complaint about losing the connection to myAir as many others have reported. To say that their response is underwhelming is being polite. As I replied to them, this really is information that should readily be made available to all users in the USA. ResMed has all our Email addresses for myAir; why isn’t there also something on the login page about this? And how can ResMed just effectively shrug its shoulders and pass the blame onto the cellular networks when it could have originally chosen to go with GSM, the more established and popular protocol? Virtually every user in the country will be affected and myAir is still one of your strongest competitive selling points. To say that the much newer Air11 might also be affected is mind boggling. Here is their Email: We're sorry to hear that you're having difficulty accessing your myAir data. We checked the device assigned to your myAir account, and it appears that your device may be affected by some recent changes in 3G and CDMA networks made by telecommunication companies in the US. Background: Telecommunication companies have begun to shut down their legacy cellular networks as of Feb 2022. This shutdown may affect any telecommunication device that utilizes the CDMA or 3G network, including some ResMed Air10 or Air11 devices. Impact on your therapy and data: You may notice that your myAir score and data will no longer be available if your device has lost connectivity due to the CDMA or 3G network shut down. The cellular network shut down does NOT affect the therapy delivered through your device. The device will still function as intended to treat your sleep apnea. FAQs: How do I know if the device uses CDMA wireless technology? You can locate the CDMA identifier on the serial number label located on the bottom of your?Air10 device. C:\Users\jeffh\AppData\Local\Microsoft\Windows\INetCache\Content.MSO\DEFB0C18.tmp How can I tell on the device if there is no wireless connectivity? In the upper right corner of the device screen, you will see an icon with a circle and diagonal line indicating no network is available. This could be due to the CDMA or 3G network shutdowns, or the device could be out of a coverage area. Will this affect my therapy? No, your device will function as intended, and therapy delivered through the device will not be affected by a lack of wireless connectivity. Will I still have access to my therapy information? Yes. Please see device-specific answers below: Air10 devices may still access daily sleep information on the device by clicking on Sleep Report from the Home menu. Air11 devices may still access daily sleep information on the device by clicking on My Sleep View from the Home menu. How will my physician and/or home medical equipment provider be able to access therapy data? Usage and therapy data on ResMed Air10 or Air11 devices are still available through SD card technology or on the device. Data can be uploaded by your provider in both AirView and/or ResScan via SD card. Thank you, and apologies for any inconvenience arising from this situation. Your myAir Support Team

My airsense 11 won’t turn on. This is my second machine with the same problem. I unplugged it and moved it and now it won’t power up again. This is my second machine with the same problem. All connections have been triple checked.

Used my air all of the time in the past.. tried setting up multiple new passwords, will not accept anything. Tried starting new account, already says set up. Cannot access and would really like to have this to monitor my sleep apnea progress. Any help you can give me would be greatly appreciated. I have not found any troubleshooting tip that corrects my issue. Thank you bill garland

Same as the user below me. Data stopped synching on the 10th of May. I've reset (unplugged for 2 minutes and then plugged back in) I've cleared space on the SD card. Tried a new SD card. Going to call my retailer tomorrow I suppose.

Machine stopped sending data on May 10 /22 Connections all checked ; not on Airplane mode and cannot find any other reason . Have tried calling, but cannot get through to you. ProResp Kanata Ontario is where I bought machine & they have had similar complaints from other customers during this time period. What next ???

No data in app, no data on myAir site. Not in airplane mode, re-set the machine, reconnected my equipment and still nothing. I can see the report on the machine but nothing is being transmitted.

My resumed will not record my data. No airplane mode, been unplugged several times to reset. What now? My doctor is trying to see my data

3 days ago the app stated my data was not going through. I unplugged the CPAP to reset it and this did nothing. I cannot find any info to correct this situation and request your help. The bars are full and the airplane mode is off.

Problem no data sent or lack of syncing. Found the SD Card was too full, so deleted a lot of old data and everything is back to normal.

The machine is registering 7.5 hours sleep last night but the App says .1 minute. I am connected. Where is my info?

Having problem with message saying there was mo data to report. Went through diagnostics and never able to get or maintain Bluetooth connections. Follow troubleshooting exactly a few times. Even did hard reconnect but no luck. No data being noted for several days. Tonight I deleted and reloaded the myair app. Let’s see if this works. 5/6

Same problems as many above have stated. The MyAir app stopped working as of April 13, 2022. The app doesn't report any usage even though I do use my machine every night. ResMed machine seems to be working fine otherwise. It's just nice to see my results on the app, which has worked fine until now. I have restarted, I have updated my device, and tried resetting just as they suggest in their help section. Nothing in the troubleshooting section has worked. I have sent a request for help several times and still have had no reply. Maybe this app is outdated?

myAir not receiving data from my machine for past two weeks. It is not in Airplane mode. I have tried rebooting the machine and my internet is good. i haven't had this issue prior to April. 10, 2022.

Same as many above my MyAir app stopped working in early April, it has not reported data in over 2 weeks. I have restarted, I have updated my device, and tried resetting. Nothing in the troubleshooting section has worked. I also sent a request for help several days ago and have had no reply.

I am using my CPAP every night. However a few weeks ago my MyAir app isn’t recording the data and said I have missing data. I checked and cannot solve the issue. Can you help me? Thanks - Virginia

Like others I haven't gotten any sleep results in a couple of weeks. I wrote to them and they sent back a message that they are discontinuing this. Is this true? Why are you stopping this and what alternatives do we have?

Resend machine says I slept 10 hrs but myAir app says 3?

I haven't used my air sense 10 since late February due to an accident. I started using mid April and said hasn't been used and gave me no readings. I did the unplug startup, still cant get my air to work. Help please. Thanks

Haven't had a connection sync in 5 days. Wifi is good and not in airplane mode.

I’m not getting any sleep results since 4-14-22. Signal is good and did a reboot on both devices. Please advise

MY air app. on my phone says no data and also say not connecting to server. I have wireless Internet and it is fast. I have checked all plugs and don't know what to do.

My data is missing for the last four days. I have a good Wi-Fi connection and the matching is working just not getting my data. Please help

I am not getting my sleep results on my sleeping on a my iPhone or my iPad. I be tried everything.

I’m not receiving my nightly reports on my devise for the last 3 nights. I’ve tried everything. Rebooting and more.

On April 1 my ResMed cpap machine stopped transmitting my nightly therapy results to the app on my iPad. The screen on the cpap machine shows a green circle and line over the four bars of signal strength. I've never had this happen before, in the many years I've been using the device. I have unplugged the machine, waited ten minutes and replugged it in, to no avail. With 3G cell phone service ending in my area could it be related to this problem?

I'm new to CPAP. I have latest Resmed machine and Dreamwear full face. The Resmed machine says I have a good seal, but the myAir report says 0/20 for seal. Which is correct? Is this likely a software problem? Have there been reports of such issues?

App is not working on iphone. It has been down for weeks. Please advise.

been using cpap for 11 years with good results, until recently. I had been getting score of 98 to 100 but lately leak score has gone way up and ahi is inconsistent. I have not changed settings did change hose, humidifer tank and new cushion with no better score. When I use mask fit when I breath out get green face when breath in get red face. I know my full face mask is not leaking. I want my old score back this all started around middle of January could there have been a software update that caused problem. My setting 11.8high 8.0 low

My app has been acting up for the last 2 weeks. Most days, my score indicates 33 (out of 100) due to low usage hours. Sometimes it's fixed corrected the next day, sometimes it takes 2 days. Then I started getting the same message as people have stated on 3/3/22 about encountering a problem. I've updated software, turned phone off/on, checked signal... all to no avail. Today its back to a score of 33. Is it an app programming issue or a cpap hardware issue. My machine is an ResMed Airsense 10. Sooo frustrating over the last two weeks.

Yesterday and today, keep getting "The myAir app experienced an error Please try again Still not working!!!!

Getting “the myAir app experienced an error. Please try again.” Error. Please advise on a fix. Thank you. Adria Thackeray March 3, 2022

Won’t connect to internet and give my data from last night. Mar 03 2022 Error message asking for machine details but then won’t connect and freezes. Have tried rebooting all devices and logging on and off numerous times. My account name is on the screen but won’t log in or show my data.

very same as above please help

MyAir is having issues connecting to the server. Thought it was just me, more calm now that I know the issue is on their end and not mine.

Same problem - "The myAir app experienced an error. Please try again. It's been 2 days now. Can't get anyone from support.

Unable to access My air reports due to “myAir app experienced an error. Please try again.”

Server not available check your internet connection. My internet is fine so what's up with your server going down again.

Hello Resmed, The myAir portal is not working. I am receiving a message that it has encountered a problem please try again. The website portal is asking for my machine serial number and the 3 digit device number. The myAir web portal freezes when I enter this information. Your assistance would be greatly appreciated. Martin West Berkshire, UK

The app has been down for days. Deleting and reinstalling does not help.

The app was throwing up an error message that it could not connect, so I tried logging out. Now it won’t let me log back in! This was after restarting my machine and closing and opening the app several times.

Getting error message when tryptophan retrieve my nightly data. Hasn’t worked in last two days. My Bluetooth won’t connect either. What do I do. Already tried deleting and reloading the app.

My ResMed myAir device is not working and keeps giving me myAir app experiencing problems please try again for the last day plus.

The iPhone app displays "The myAir app experienced an error. Please try again." It shows a cloud and an exclamation mark within a circle on the cloud. Using the blue tab at the bottom to click on "OK" just redisplays the blank dashboard. iPhone restart does not help.

My app keeps giving me error messages and usually if I reinstall machine it fixes it but not this time. I have have rebooted phone and machine and no change. Please help!

I keep getting an error message server not responding. I have deleted the app and reinstalled. Unplugged my CPAP and still getting error message

I’m getting the same “experienced an error” message as reported by others.

I have a ResMed 11. MyAir app is not working either with an error message "The myAir app is experiencing an error. Please try again. Initially all my profile info was gone, asked to have me connect to my equipment. Now I have 2 ResMed 11 devices showing up with 2 different serial numbers (but only have 1 machine). Now I have been completely kicked off and can not log back in.

App says “The myAir app is experiencing an error. Please try again”. To troubleshoot, I have: - Closed /Reopened App - Hard reboot on phone - deleted, reinstalled app (3x) - reset machine Any other ideas?

Server not responding. Try again later

I’m getting the same message about an error for the last 12 hours. Finally started using the app daily to make my insurance happy and this happened lol

Fix the bl00dy app/web server so we can monitor our sleep therapy. Otherwise we'll be asking for a full refund as it's not fit for purpose under Australian consumer Law!!!! Not good enough in 2022

App stopped working after a few weeks. Says it experienced an error and trying again does nothing.

The iPhone app displays "The myAir app experienced an error. Please try again." No matter which option I try to access, I get this error with the figure of a cloud and the Exclamation mark within a circle on the cloud. Hitting the blue tab at the bottom with an underlined "OK" just eliminates the cloud and redisplays the dashboard with no data. I first noticed the problem yesterday. iPhone restart does not help.

Error message asking for machine details but then won’t connect and freezes. Have tried rebooting all devices and logging on and off numerous times. My account name is on the screen but won’t log in or show my data.

Server not responding

MyAir app has been throwing an error message for the last 12 hours or so stating "the myair app experienced an error please try again" no matter how long you wait or how many times you try, the same message comes up.

Hello Resmed, The myAir portal is not working. I am receiving a message that it has encountered a problem please try again. The website portal is asking ofr my machine serial number and the 3 digit device number. The myAir web portal freezes when I enter this information. Your assistance ould be greatly appreciated. Regards, Greg

Won't connect to internet