Nimble Rx Reviews

by Hokisazchka

Absolutely awful app, terrible design. As a parent with a spouse and multiple children, all of us with multiple prescriptions, NimbleRx makes it completely impossible to manage a family’s medications. Only one person can be linked to NimbleRx , e-mail, or phone number, and only that one person’s meds can be managed, ever. The only way to switch is if a refill link is sent to you for another person, then the entire thing is linked to that one person. You cannot just switch at will or manage more than one person at once. Total garbage. And not sure where it goes wrong between NimbleRx and the pharmacy, but many orders have just vanished with no trace, never gotten by the pharmacy, and the few that have gone through have had major problems, like cannot select pickup, only delivery and delivery dates two weeks past the date selected in NimbleRx . Super frustrating.

by Hankat75

I have two children who have multiple medications that require filling every month. I was so excited to have meds delivered. With NimbleRx, however, you can only have one person registered. So I have one child registered and when I try to add my other child it doesn’t work. Support basically shrugged it off and said you can only have one person. Today I got a text saying I could get meds delivered but I can’t, cause they are for the “other” child. What a waste of time.

by AppleTV/Firestick

Your application is currently down and not responding. Text messages and emails with the link to sign in are no longer sending. Your customer support is clearly outsourced because I have been receiving the same typed response via email. The last email actually had the typed response typed out three times, all on top of each other. It just looked like a long run on sentence. Your claim to success is your app. I cant understand how a healthcare IT company can put no effort into fixing the one thing that gives the company its foundation.

by Ectal

The entire point of fast delivery is missed considering it takes 24 hours or longer for a new prescription or refill to show up in Nimble’s system. There is no way to speed this process up. The pharmacy can’t do anything. Nimble won’t do anything (if you can even get ahold of their support).

I’ve tried the service a few times, and this is always the case. Not just that, but past order history disappears, items under the refill section never show up unless you contact your pharmacy first and ask them to make sure Nimble has been updated.

The inconsistency and general level of incompetence makes it very hard to trust this service for something as important as health.

I’ll be amazed if this company doesn’t just completely collapse within the next year or two, as they appear to have no clue what they’re doing. It’s too bad. It’s a good concept, but they simply can’t execute.

by Btd55

The login process is inefficient at best. When I tap on the login link that is texted or emailed to me, it bypasses NimbleRx on my phone and takes me to the website in a browser. Just use a regular login prompt with email/username and password boxes. Use 2FA after the login, not as part of it.

Also, when trying to checkout just now, I had to close out of the transaction and start it all over because whatever method I tried - Apple Pay, debit, credit - it just kept saying “error, try again”. I hate that my prescriber chose to use Nimble, this is terrible.

by ScatletOHara5

I have logged in on the website and downloaded NimbleRx . When I get the text link and click on the link it continually sends me back to the website. Nothing let’s me log in on NimbleRx or offers a way to connect the two.

My prescription was paid for 11 days ago and was shipped at some point but there is no tracking data provided and no shipment date listed on the order status. All I have is the text saying it will be shipped (and to use the Nimble app) and that a refill will be available in 30 days.

Very disappointed so far.

by Bethanyeb

NimbleRx is horrible. I have waited for months for it to work properly and it just won’t. 1 out of maybe every 40 times that I open NimbleRx am I able to actually see my information and place an order. There have been days when I was finally able to see my prescriptions and able to place an order only to go back into NimbleRx 15 minutes later to have zero information present again. I’m constantly told that I have no past orders even though I’ve placed several through NimbleRx . The notifications are a joke and don’t work. I have no idea how NimbleRx is rated as highly as it is when it never works.

by IwannaRockit

Have you even tried user testing NimbleRx? I can’t contact help via your Web site on my phone (it’s broken), so I download NimbleRx. I have an account, so you send me a link. The link takes me BACK TO THE WEB SITE. Complete circle of frustration. I have NimbleRx and an account but cannot get in. Just straight up terrible experience and fail of the most basic feature of logging in.

On top of this, I paid for the $4.00 “service” to have my medicine delivered for “free”. Another fail, and one that is insulting to consumers. Don’t call it free and move the charge to some other name!

Fail 3: as mentioned, I paid the fee for delivery the next day and it never came! And I have no way of finding what is happening.

One last fail for you… I was sent texts every day to order from you. But once I paid I got zero texts or email with tracking info or updates. Another example of how your whole system is built around your needs, not your customers. When you go out of business, and you will, that will be the core reason why.

Other customers, do yourself a favor and avoid this like the plague.

by Zwang80

so my medicine info ended up sold by bartells to nimble and nimble certainly has some disgusting agreement with local pharmacies to abuse patients records. without consent i got msg from nimble as if non-free delivery is the only option to retrieve my prescription. fine, paid Friday and nothing delivered by Tuesday noon. the bartells is 5mins from my address. even worse is nimble them resell your info to uber eats for the actual delivery. no wonder how your privacy is shared and no tracking is reliable as all parties are making profit over your privacy and take no responsibilities. absolutely a modern social disgrace. customer service is hair to fake as no one teplies email and nobody answers phone. will never use bartells nor uber nor nimbles. all cheating companies and disgusting as a new low.

by NotARichGirl

I have found NimbleRx hard to use. My prescription was transferred to another pharmacy without being notified. So I’m go to NimbleRx to check the status because it’s been weeks but I cannot order a refill or even change the pharmacy to the ones now allegedly at. So I can’t get any status updates or order and pay for refills. I know it’s on the pharmacies for not filling my prescription and not notifying me, but NimbleRx is not even usable for status updates or anything

by Carebearann77

My pharmacy is apparently new to Nimble unfortunately- I get an email so set up my acct online then I get an email saying hey download NimbleRx which I do so I go to log into NimbleRx and enter my phone number or email and all it does is email or text me a log in link to log in online this is redundant and pointless what is the point of having an app if all it does is direct me to log in online through a browser. This is half baked at best. I never leave reviews but NimbleRx is pointless and now my data is probably compromised.

by Artemislenore

There is no way to log-in in NimbleRx . You can only request a log-in link via text or email. When you click either of those links it will only take you to your phone’s browser to log-in. There is no button to open in NimbleRx instead of browser. I think the only way it works is if you create your account in NimbleRx , so if you have already created an account in a browser then there is no way to use NimbleRx .

by Jelston328

After using Nimble Rx for a year, I’ve only had a hassle-free experience once or twice. I go to refill my Rx and it will say the medication isn’t available, or that it isn’t eligible for a refill yet when it is. There’s no phone number for support or even an online chat option - just an email address that takes about 3-7 days to respond. Only for them to ultimately say to call a local fulfilling pharmacy, and that they can’t help. I dread having to refill my Rx each month.

by JKS68546754

When you first open NimbleRx it asks you to enter your email address or phone #. Only email worked for me. Clicking the link that was sent to my email opens NimbleRx , to the page where you enter your email. It’s an endless loop of entering your email address then receiving an email that ends you to entering your email address. The phone option does not work at all. Was finally able be to place an order through the website after enabling text notifications.

by Chloe Doordashian

I was ready to write an amazing review of how easy this process was until my same day delivery order was seemingly cancelled with no notification or reason why. I then had to reach out to support, wait for them to figure it out, get the info and call the pharmacy they used, only to find out the order is delayed due to them not having my prescription in stock. This is serious stuff and I shouldn't have to stretch armstrong my way though every obstacle just to get my prescription that I'm not able to pick up.

by Jbmiller23

NimbleRx has never worked. I get a notification that my subscription is ready to refill. I click the link and it opens NimbleRx . It says I have no prescription. So I call the pharmacy and refill the prescription. I get a text message that says your prescription is ready to be paid for. I click the link. No prescription. I call the pharmacy and pay over the phone. Worst app I’ve ever used. Don’t bother. Just call the pharmacy.

by CJS99

I’m not sure why but login to NimbleRx only sends you a web link via text or email to a website not NimbleRx , then the website says you should download NimbleRx which is what sent me there in the first place. Obviously something is broken or purposely trying to confuse users. Not sure why any organization within the medical community would allow such a poor vendor experience.

by 8 Bit Snow

I’m now out of a medication. Because they send text messages saying refill 2 days after your last was ordered. I did it. Thinking it would just deliver the refill when it would be due. Nope. The canceled it. Then finally at the last minute, they sent another. Did it. And shows no record of this. Now I’m out of medication and it’s bad to miss doses. I thought was CVS terrible. This is whole new level of incompetence. And this ain’t even a controlled medicine. JUST NO EXCUSE

by Bblynn34

I’ve had three prescriptions sent to this pharmacy service. The only one that went through correctly or on time was the first one. I just got off a 30 minute chat with the web support team because my app shows “refill on schedule” for a medication that, according to the chat team, was never being processed by the pharmacy. I never received a notification or call that my medication wasn’t being processed and therefore wasn’t being “refilled on schedule.” Even now I cannot find anything on the website or NimbleRx showing that my medication actually isn’t being processed despite being available for refill now. I’m glad I realized it wasn’t being filled before I was completely out of my medication, too bad I only have one day left to find someone else to fill it.

I will call my pharmacy tomorrow and get this sorted out, but it’s ridiculous and unsafe that I had to do this much digging to find that my medication wasn’t being filled. What if I was an elderly patient waiting on a more serious medication? They wouldn’t be able to navigate this confusing system to even realize they weren’t getting their medication before it was too late.

by Jam655777

I have multiple kids and when I try to checkout with an email I used for another kid it says I already have a login for that email, so I’m forced to use a different email for each kid.

When I select Apple Pay and click pay, it does nothing so I have to select credit card and enter the card information.

by Annarochelle062

If I’m having an issue placing and order for my medicine the only way to contact support is via email. Well my prescription is out if refills and I need assistance so they can reach out to my doctor to provide more refills. My medicine is almost out and the only way I can contact anyone is to wait e-mail which I know I’ll be waiting at least 48 hrs before any response.

by Ohmegan

Trying to sign up and I get this error: “We are unable to process this request.”
There’s no explanation, nothing marked as incorrect, no “help” button.
My suspicion is that this is what happens if your address is not in a Nimble service area, in which case the error message should say that! Either way, this is terrible UX. I have no choice but to uninstall.

by Mallika2021

This service is extremely inefficient and irresponsible. The pharmacy that had my prescription used them and not only did I not get my medicines on time, I also did not get any updates or reasons provided for the delay. They blamed the pharmacy and the pharmacy blamed them. Never using his app ever. Wouldn’t even give it one star.

by Brandopants1

I absolutely can't get NimbleRx to work at all on my phone running iOS 13. If I choose to login via phone number, no confirmation message is sent. If I choose to sign up via email I get a link in email that shows me my prescriptions but no actions can be taken.

So basically I can't at all do what NimbleRx charged me money for. Frustrated.

by Joon_ie

NimbleRx has been great for me to get my prescriptions every month however when i was logged out a few days ago and tried to log back in it would not let me! It would never send me a login link no matter what device i was on or how many times i tapped it again… i have a window to get my prescription and this is affecting that :(

by RickenbackerBass

My dermatologist is using this method of getting his prescriptions out. All I have found are problems. It says my prescriptions are $0 despite being told by the office they are $80 and NimbleRx is stuck in an endless loop asking for payment information. I enter my card and hit verify and it says enter card information endlessly

by Whatisliterallywrongwithapple

How is it acceptable that a company responsible for distributing medicine doesn’t have any customer service? Having to email concerns and wait “up to 48 hours” is an absolute joke. I have been waiting for 7 days for a anything resembling a helpful response and haven’t gotten anything, and will definitely be looking for an alternative to this in the coming months.

by Buddythumper

Hate to say this, I’ve had so much problems. Due to the opioids crisis, have to get authorization workers comp. One time on a Thursday it was authorized to be filled the next day. Friday came, now it says it needs authorization. Ended up having to pay because w/c authorized it, day before. Pharmacy knew it got approved, but the system deleted it? Medication I go to pick up, pharmacy says I already pick up, and I didn’t. Your ap it never on all medication gives previous dates when I picked up. And why on all medication I have to search on the most current one. You’ think that should be on a different area? NimbleRx is a waste of my time. Fix it please

by Chan0100

I used to get awesome service through Nimble but I’m having so many issues with them recently that I’m beginning to wonder if the company is winding down/going out of business entirely. The most recent issue I had with them was that my medication was sent via USPS despite having gone through the checkout process for a courier delivery, as I had with all of my previous orders. My medication needs to remain temperature controlled and wasn’t at all — it was delivered on a hot summer day several days later than the scheduled courier delivery date 😅. I’ve been trying to get in touch with them via email for a couple of days now to find out whether they stopped offering the temperature controlled courier service but seem to be entirely unable to reach them. When emailing the support address, I got an automated email that my question would be responded to within 48 hours. Then today I got an email reply that their inbox is “not monitored.” This seemed odd, especially because NimbleRx still appears to be collecting payment and scheduling deliveries (presumably through the mail now?). I’ve tried to reach them them through a few different email adddesses since there’s no phone number anywhere online or in NimbleRx . Not sure what’s going on with NimbleRx but it’s a shame because it was a great service!

by Talos4

The latest update does not work on my iPhone 6 (granted it’s old) running iOS 12.5.3. Keeps crashing. Reinstall did not work. Previously was a great (5-Star) app.

Bumped up my rating from one to three stars thanks to excellent tech support, and fast too, in helping find a workaround using the browser.

by Roovolution

Before I delete NimbleRx I’ll write a few quick thoughts.

Note that I live in California, this type of service might work better or not be available at all in other states.

I signed up at the recommendation of my doctor. From the beginning there were issues, I eventually had to call support to get setup.

Prescription status inside NimbleRx is confusing. It would warn me that they tried to fill too soon, but it wouldn’t retry so I often had to submit a request ticket to get things moving.

Delivery notifications were helpful. Sometimes courier would accept the signature by our front desk staff, sometimes not.

Eventually it became such a hassle I moved everything back to Walgreens.

by Mnmikaela

I wanted to get my medication delivered and I live in an apartment complex; both the apartment/suite field and the "additional delivery instructions" field will not let my keyboard pop up. it doesn't work for me on both the checkout and the "personal details" section in NimbleRx ; it also doesnt work in the checkout page on mobile safari or mobile google chrome. On the browsers, i also tried rotating my phone to landscape and the keyboard still doesn't appear. im on iOS 17.5.1.

seems like a good app otherwise, i appreciate that i dont have to make an account with a password to use it

by YolkerBay

1) i hate apps - just more phone clutter, more unwanted tracking. A webpage is better for me

2) they force one of these settings: 1) we will send more when we think you need more. 2) we will bug you with text messages when we think you need more. There should be a 3d option: we wont bother you. You can decide when you need more

by Sammie14131211

Okay so I usually get my face stuff with Nimble. I order three things. That’s one order. However i’ll get three separate texts telling me if each item has been delayed okay cool, sometimes the items come in separate packages. But when I go onto NimbleRx there’s only option to track the order. It never updates showing that the delayed order now has separate tracking. Not to mention the links sent to my phone NEVER work when they pull up in the browser. It’s incredibly frustrating when i’m not at home to sign.

by Matt H W

Convenient app. My script was delivered to my door for free to me. Paid my copay and it was delivered. No interaction from pharmacy or app.

Not fully sure this meets regulations. No one offered counseling by a pharmacist which is a requirement in my state.

They also just placed the script on my front door in plain view of street which could have been stolen (no attempt was made to ring door bell) and I didn’t sign to confirm delivery.

Will use it again because it’s where my current doctor sends scripts and it’s easier than driving to the pharmacy myself. if a different doctor didn’t use it I wouldn’t be upset.

by Flaquito No Mas

App is not compatible with large text, and difficult to use with multiple family members who share an email address.

by TheRedBenz

The on boarding process with Nimble was a bit tentative. Now that it’s up and running everything seems to be working smoothly. Nimble is reliable.

by Sarahb@007

The people that work there are so helpful and return calls ASAP and the delivery is fantastic. I’m thinking of switching all my meds over to them.

by C.Neyman

They are on top of everything, super helpful and pleasant every time, efficient and fast. Would definitely recommend.

by Spideyfit

I love using NimbleRx! They have great customer service and they keep u up to date with your prescriptions. The best part is that they allow you to set a day or time when you want to get your prescription delivered.

by CampingGuy18

My pharmacist set this up to automatically notify me when my Rx is one week from being due for a refill. I simply click checkout and they bag it up and get someone from nimble to deliver to my door. It’s very smooth.

by The Disco Palace

This is a about as easy as it gets. I’m a lifelong neighborhood pharmacy guy (because I worked in them during high school and want to support small businesses) and am concerned their lives may be in danger. Great specialty pharmacy!

by Mi Lùn

This makes my life so much easier not having to set out a whole day to bus or Uber to the pharmacy and wait for the medications to get filled. Thank you for making NimbleRx!

by Stepping It Up!

This is a really easy app to use to get Rxs. First time use was super simple and looks like it will be delivered pretty quickly too. Not one complaint from me!

by GMano07

My first time using an app to place med orders. Went very smooth easy to read , easy instructions. I like Pharm South !!

by Jus10o

I try to log in. Type my information in and it sends a link to log in and it opens a browser website, it never logs in on NimbleRx . Tried phone and email and nothing works.

by Kib1117

I order so many things on-line and NIMBLE is about the easiest and quickest I have ever used! Sometimes I dread paying for things because the process hangs up, is complicated, won’t accept a payment—seems there is frequently something wrong. Never had ANY trouble on NIMBLE. Wish they were all this easy!

by MaggieFat🙌🏽

Fast and accurate service and delivery. It was a great convience to me, as I had eye surgery and was limited with driving, this service really blessed me. Thank you guys so much, God bless you all✝️😘

by Colllllk

They are really helpful with prices and friendly and quick responding. I like them a lot

by Paminator!

This company is the most organized, responsible, trusted, quick, and reliable pharmacy I have ever experienced! We really appreciate all those behind the scenes that contribute to such an awesome company!