Contact My Invisalign

Listed below are our top recommendations on how to get in contact with My Invisalign. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact My Invisalign. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

Social Support and Contacts

• 
  By greeneyes1496

  1

  Hate this app. There are better third party apps for aligner tracking.

  It’s pretty bad when a third party does an app for your product better than you do, but I’m done with this app now that I found a better one. Not only is the calendar on this app completely screwed up (it just randomly changes from Friday aligner changes to Thursdays in November), and it errors when I try to tap the “Today” circle to indicate an aligner change, but even the reminder push notifications it sends are wrong. I just got a notification that today’s the day to change to aligner #4 even though I change to aligner #5 today, which the app should know since it literally says my current aligner (as in the one I’m changing from) is “4 of 25.” How is their app this bad when they’ve been around for 20+ years? This is basic bare bones and they can’t even get it right. Guess they’re too focused on selling their products within the app instead of actually providing value to their customers.



• 
  By Andrew207

  1

  Broken backend, couldn’t perform basic tasks.

  The apps registration process was never successful. I was prompted to enter tray information over and over and after submission received a 500 error. To determine if it was an issue with their mobile app or backend, I logged in through the web portal. It recognized my account and had some of my information. Upon seeing that my account had been created, I reinstalled my app and attempted to sign in. I was successful in signing in but was still prompted to enter my tray information which continued to result in a 500 error. I then went back to their site to contact the company with a question and my query wouldn’t successfully submit due to an “invalid last name”. My last name has no spaces, special characters, or a change in case. Please fix the bugs that plague the front and backend of the whole experience.



• 
  By WolviePrime

  1

  Multiple bugs, clunky interface

  App logs me out. When attempting to “Confirm” an aligner change I just get a spinning wheel and it won’t update. Have to force quit the app, because “Confirm” is the only choice and it doesn’t work. I don’t need a whole calendar. Just record that I changed an aligner, ask me how many days I’m wearing that one, then set a reminder to change it. This whole interface of telling how many aligners I’m going through and how many days for each and then updating an entire treatment plan on a calendar. For what personal value? None. It just means a simple process is made complex. My days of wear change! My treatment plan changes! Your just making this hard to use for your customers.

1. Pulling issues faced by users like you is a good way to draw attention of My Invisalign to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a My Invisalign customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using My Invisalign.