Contact My Invisalign Support

My doctor AND Invisalign corporate recommend aligners be worn 20-22 hours per day to be compliant. Yet, your app’s user is only deemed compliant with nothing less than 22 hours of wear. Why have you taken it upon yourselves to disregard two hours of the day the manufacturer and board certified orthodontists direct as compliant? Not only have you sent this message to patients, but you go further to not allow any manual adjustment or override of your incorrect definition of compliant hours. It’s easy on the coding end to let users have a choice of hours per day to set as compliant in consultation with their doctor. Your app is designed to interact with the patient’s doctor’s office. So if you can’t offer the designation of 20 hours, how is this really helpful for an orthodontist or their staff to quickly glance at a patient’s history through this app and all they see is a non-compliant when in fact the patient has worn the aligners for 20 hours or more? Don’t you think they are frustrated and feel it’s not purposeful for them? Do you understand how demotivating it is for the user/patient to see that their non-compliant status every day for weeks/months when they have been within 20 to 22 hours? You are doing this on purpose, why I’m not sure. But you are taking the user’s joy and support by not using the professional guidelines.

This is so dumb and useless. You have to give them your legal name, email, phone number, Invisalign ID, and create both a password and a pin or give them your biometric data in order to set up this app—so naturally, with all these requirements, I thought the app would connect to my dentist, or show me the 3D models of my teeth, or literally anything interesting and useful, using (protected) data from my dentist or from the company itself. Nope! Here’s what you get: a calendar, photo gallery where you can take pictures of your teeth week by week, a timer, a reminder to switch out your trays—all things I can already do on my phone. The only other features are like, prominently placed ads and referral offers for $50 gift cards to big box stores (so spammy and cheap!—like the app), a sparse FAQ section, and like, a motivational quote. At $5200 a pop for the aligners themselves, and the ridiculously overdesigned “welcome package,” I was definitely expecting something better from this app, like maybe an ACTUALLY “personalized experience,” not just non-features and advertisements. Better to not have an app at all, in my opinion.

It’s pretty bad when a third party does an app for your product better than you do, but I’m done with this app now that I found a better one. Not only is the calendar on this app completely screwed up (it just randomly changes from Friday aligner changes to Thursdays in November), and it errors when I try to tap the “Today” circle to indicate an aligner change, but even the reminder push notifications it sends are wrong. I just got a notification that today’s the day to change to aligner #4 even though I change to aligner #5 today, which the app should know since it literally says my current aligner (as in the one I’m changing from) is “4 of 25.” How is their app this bad when they’ve been around for 20+ years? This is basic bare bones and they can’t even get it right. Guess they’re too focused on selling their products within the app instead of actually providing value to their customers.