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This app is pretty much useless for anything other than finding a doctor, and in that regard it is completely useless to me. In order to find a doctor you must first give the name of your insurance. Providence is in my insurance preferred provider network, yet the app doesn’t recognize the name of my insurance. Thus ends my search for a doctor before it even gets started, at least so far as this app is concerned. Everything else is handled by a virtual assistant, which is as much a time consuming waste as any virtual assistant I’ve ever seen. The only useful thing about this app is a link to MyChart, so why not just download the MyChart app and go straight to the source?

I agree with the other comments that this is a total loss to iPad users. The developers reply that it is designed for phone use. That is noted, but perhaps they should reevaluate their market. Most apps of substance are developed with the flexibility to be of use on either platform. I have an iPhone, but prefer to get this kind of info on my tablet. So, I’ll go back to myChart which has a few issues of its own, but its user interface is far superior and I don’t think I’ll miss any of the features on this poorly considered product.

It’s certainly secure. There are at least 1/2 dozen links to assist in connecting to my chart on line. Yes, appreciate it’s still pandemic time. However, after 90 minutes and waiting on line extensively for some help to try to access lab results in my chart...gave up... The fact that there are so many help links says something. Thus should be cleaned up and all patients given a sheet with contact information if needed to assist in access.