Contact Weedmaps Support

by Sy41455

I have been having a problem with weedmaps for about a week.
I went online to my favorite dispensary and I stupidly picked the brand names I really like. Well, I noticed after I did this it was the wrong thing to do! It was only showing those brands in one form and not any others. So, I went and removed my selections and reset the filters & sorting or so I thought. I went back online and it was exactly the same. So, I called the dispensary and told them what was going on. They stayed on the phone with me and I walked them through exactly what I had done. We were on the exact device, (an iPad) at the same time repeating step by step what was happening and when they did exactly what I did. They then hit reset and it went back to normal and I hit reset and it didn't change. They had me try several things and none of them worked. I even called weedmaps which is located in California. I told them what was going on and she said she would fix it. They called back and told me it should work now. Guess what, it did not fix the problem. I called back and told them it was still not working. They took another look and said the problem was on the dispensary's end. So, now if I want something from a dispensary either my husband or I have to call them to find out what they have and order over the phone with them. If I could have I wouldn't even give them 1 star!!!! ABSOLUTELY NO TECHNICAL SUPPORT FROM WEEDMAPS!!!!!!!

by Jesska1222

What an experience it’s been with this place both times horrible experiences first time spent happily over $200 one of those packages was off didn’t weight out to what it should of been, contacted them no response just the run around finally decided to see what they had again mentioned to them the situation and it’s amazing such a big company and brand and all they can compensate is a 10% 🤣 they must think hard working people just want that type of curtesy but a small Lil DP same thing happened and they were so concerned about there name being put out there as ripping anyone off let alone as much as was spent there then the dumb rep sold me some other weed on my second trip and it was horrible completely dry I purchased there branded gear and costed over $200 just in gear and it was only 2 items that expensive for it to be dry I crushed my whole 1/8 in my palm off how dry it was! Completely disappointed in backpack boys in San Diego I would nvr recommend nor return and I highly doubt they even care same way they didn’t answer I spent maybe like $700 together or $600 in only 2 trips and to be ripped off and then completely RAPED! In this dispensary please be aware and trust me I’m not cheap I love my stuff but this was being RAPED! By BACKPACK 🎒 BOYS

by Sean Noonan

Usable, but:

1. Always gets my location wrong based on my ISP’s endpoint, so nearby locations aren’t nearby.
2. Strongly suspect rankings not based on customer feedback but by marketing/ad dollars—the same big, expensive brands are always showcased/highlighted.
3. The vast majority of products recommended aren’t available in my area even when my correct area is shown (see #1). Why show me a product that’s not available in my area?
4. Shopping cart/online purchases barely usable and I’m not interested in doing business with the few merchants that do support it.
5. Inconsistent menu headings across merchants. Some break out concentrates and vape pens, others don’t seem to.
6. Terrible filtering of products. Keywords don’t always work... some products that should be shown aren’t and vice versa.
7. The terrible product filtering is sometimes due to the fact that some fields should be mandatory but aren’t. Weight is a good example. Is that $40 for 0.5 gram or for 1.0 gram? Who knows, it doesn’t say. And half the pictures don’t help. Also often a lot of missing pictures.
8. My biggest complaint is that the number of delivery companies has dwindled to just a few recently. Not sure if that’s for a legal reason (suspect not) or because Weedmaps has increased their fees and the small guys can no longer afford to advertise?

I’m going to stop with Weedmaps for a while as I have a preferred delivery service and a backup too. Might reevaluate in a year.