MYIO Status

Last Updated on 2024-06-14 by Valant Medical Solutions, Inc

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Common MYIO Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MYIO app on iOS and Android devices. Solve all MYIO app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MYIO iPhone Issues and Solutions

MYIO iOS app crashes, not working, errors
MYIO iOS app network issues
MYIO on iOS has black/white screen

MYIO Android App Issues and Solutions

MYIO has errors/crashing/not working
MYIO server network connectivity issues
MYIO has black screen

MYIO iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MYIO app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MYIO app crashes or not working on Iphone (iOS):

Close and restart the MYIO app on iPhone
Update MYIO app to the Latest Version for iOS
Uninstall and reinstall MYIO iPhone app
Update your iPhone to the latest iOS version

Fix MYIO on iPhone unable to connect to server/internet connection issues::

To resolve MYIO network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MYIO black/white screen (blank screen) on iPhone:

Follow the MYIO iOS app troubleshooting guide Here →

MYIO Android App Issues and Solutions

Fix MYIO not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MYIO app issues:

Force Stop the MYIO App
1. On android, goto "Settings" » click MYIO app. » click "Force Stop".

Update MYIO to the latest version on PlayStore

Clear MYIO App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MYIO app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MYIO.

Fix MYIO unable to contact server/ MYIO internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MYIO » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MYIO » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MYIO on android.

Solve MYIO black/white screens issue on Android:

Follow the MYIO android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Valant Medical Solutions, Inc, developers of MYIO.

About this app

To set up your account, download the this app app and enter the access code sent from your mental health provider via SMS. this app Behavioral Health Portal puts you in command of your behavioral health information, helping you manage your care. To access this app, request an account through your mental health provider. Enter your login details and save your password for easy access. Set your communication preferences to receive reminders and messages to your phone or email. Enable push notifications to stay updated on new information in this app.