The Banfield Pet Hospital app gives you easy access to your pet’s profile
along with helpful tools and advice right at your fingertips! ----- Vet Chat
24/7 Support Pet health concerns? Live chat with a real vet -- anytime,
Listed below are our top recommendations on how to get in contact with Banfield Pet Hospital. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Banfield Pet Hospital. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Banfield Pet Hospital
I loved this app so much. You could see so much. Biggest thing was you could see (and screenshot and send to your groomer/boarding place) all their pupdated shots. You could see what’s going to expire and when. Now you see nothing. My FAVORITE thing of seeing their weight from when they were 8 weeks old until current IS GONE. Which makes seeing my dogs weight loss progress (not only gone) but harder to track. I not the person who doesn’t ever do updates on my phone.. I do them happily. BUT I have never wish so much before that my auto updates were turned off. I’m so disappointed Banfield. I actually just recommended another corgi new to the area to you- mainly of course because one of your vets - but also because of this app. I decided to write a review PRAYING you would fix this. Please, bring back the old version. Or at least bring back all the items that were available to us and keep your new format. Ugh... I have no reason to even use this app now
Sitting here wasting my life away waiting on this app to load things me want to bash my head against a wall. Please pay your server team and increase their budget so you can get more servers and a decent load balancer because this is absolutely awful. Your mobile devs need to come up with at LEAST a rudimentary photo caching system because downloading full resolution images every time you visit the application’s home screen is wasteful and slow, making the pet photo feature practically worthless, which is a shame. Tapping on a pet to see their info takes several MINUTES to load, if it loads at all. Same with photos. If you don’t wait for it finish loading which again takes MINUTES to finish, any photos you try to upload will hang forever at some arbitrary point in the upload process. From an outside mobile dev perspective, it looks like whatever system the app uses to handle network requests does it serially so any pending requests must complete before new ones are processed/served. That’s bad architecture design, but it wouldn’t be a big deal if the servers weren’t so horribly slow at handling the app’s requests. I know you guys have a beta of a new app in the works, but this one needs some love in the meantime.
For some reason if you dont log in to this app often (once a month about) the app wont let you log in. The app constantly says the password is incorrect, even though it isn't. Then if you redo your password, it still wont let you log in with your new password. I have this issue every time I need to go into this app to check my pets appointments or info, which is about every 5 months. I completely hate this app! I am never able to check my pets info and end up having to call the vet instead. Which is a pain because you always get that one receptionist who never lets the vet know what information u need. I end up having to call all day or all week. If this app worked better than i wouldn't have this issue.
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