MyZio Reviews

Received a new patch and put it on. I know I have to update the serial number in MyZio . Opened MyZio and was greeted with the message that the certificate of the server is … (the rest of the test isn’t visible, I assume the missing word is invalid or expired). Call #1: instructed to remove app and install new one. I tried this but was notified that my iOS is too old but that I could run an older version. Which I did and got the same message. Call #2 suggested I use the written log. So I switched to my iPad, downloaded MyZio and signed in. Message says that my wear period has ended. This is correct; it’s why I need to update the serial number. But I can’t because the only visible controls are the play button to view a video on shipping it back and the home icon, which does nothing. Call #3 informs me to turn up the brightness, which I do. He says I need to access my profile, but of course there is no way to do this. On top of this he asked me for my password! Hard to imagine any reasonable modern system where that would be tolerated. He also said this is a known problem that has been reported by others. I don’t know which would be worse, that he made that up or that it is true and he didn’t start with that information.

Makes it much easier to log symptoms when they occur. The only limitation is the amount of text you can enter in the detail section. That’s fine with me. I’m keeping a separate log for anything I need to go into detail for. If I had to log each incident in the book that comes with the device I probably wouldn’t do it so it’s worth it to install MyZio . I had trouble registering my device from my iPhone 13, whether I entered the serial number manually or tried to use the scanner. I was able to register it from my iPad Air by manually entering the serial number. Not that this is the place to rate the device itself but I like this better than using a Holter monitor. The only downside is where the device is stuck to your chest can itch.

Appreciate how neatly nurse prepared & affixed monitor over heart. Like the choices of keeping written or WP diary of Med events; but ZIO app is like 150-char style on low-range laptops w/o ability to easily change entries. Also beware of extreme itching in shaved area (after 3 days for me); called Cust support for permission to stop in day 4. Called today for perm to return unit though I didn’t push orange start button; agent confirmed that nurse had done that after installing so file should contain 4 whole days of heart activity. Cardiologist warned that, if no abnormalities are found on next images, he may implant 3-month tracker in arm. Until further notice, avoid gym (where I had fainted after 30 min light workout 10 days ago) & driving. Hydrate, avoid sugar/salt etc.

I used this last year when I did the Zio monitor. The book only holds 10 logs if I recall and I experience symptoms multiple times a day. Last time the bottom bar wasn’t black and the other under symptoms worked. I am doing another Zio patch now and it is annoying not being able to use other to add additional symptoms so I am having to add it in with the activity I was doing.

The this app app could be improved:

- something is up with theming. On first logging in, the bottom menu had no contrast so I couldn’t tell what all my options were. I had to randomly tap till I got to another section and was able to see my options.
- the alert to call 911 if yada yada EVERY time you log a symptom is beyond annoying. Once a day would be sufficient.

Numbers appear on MyZio icon but I have no idea what they represent. For days there were no numbers. Then there were 4. When I opened MyZio there was no reference to time or what any of the 4 represented. I had no incident to report.
The device kept loosing a tight connection to my skin. (I do not have oily skin.) I called the # provided and followed the directions. I ended up using medical tape, without covering up the round antennas.

Got this after a bizarre lightheadedness incident; it’s kind of surprising when you log all the symptoms; easy to do though on MyZio

The monitor doesn’t bother me, it’s easy to wear, sometimes it itches though.

This was pretty easy to wear but wasn’t too easy so as to accidentally hit the button. Logging in to report an incident was easy as well. I am hopeful this extended monitoring will assist my doctor and I going forward with my healthcare.

MyZio makes it more convenient for me to track symptoms since I usually have my phone on me or close by. The booklet can be left behind, miss placed or I can’t find a pen.

Due to the excessive adipose tissue I house, the ZIO loosened every time I moved my left arm. If it was angled a little differently when put on, I believe it wouldn’t have been the pia that it was keeping it with a good connection.

Although the technology is great, MyZio should allow you to log in event later.. if your driving or sleeping you may press your device but log in later.

Since the background is dark, you are unable to see the tabs at the bottom of the screen. I had to call the support desk who walked me through blindly tappping along the bottom of the screen to find the tabs. Once you get in then the tabs are able to be seen.

This device is certainly much easier to deal with than the old devices you had to wear, but the glue is so irritating to my skin! It started itching something terrible about an hour after putting it on. After 2 weeks of this, I can’t wait to get it off. Please find a less irritating adhesive!!

The 911 caution alert it throws *every* time you log an event tends to get more annoying and distracting each time. Once a day would be fine. All other functionality seems great.

It appears that several logs are missing

Have played 3 rounds of golf and maintained yoga practice. Hardly notice it. Convenient to log data in MyZio . Appreciate the convenience and technology.

MyZio is super easy to use and log events.

This monitor is easy to use, it does all the work. Thanks be to God for the inventor.

I like how you see all your presses

Very Easy to use!

It’s a pretty basic app. But the messages that Zio sends can’t be read because they disappear when you click on them. Surely this corporation must be aware that they have a glitch happening with messaging. Why don’t they fix it? My other issue is that they don’t provide enough characters to adequately describe a symptom. This is the patient’s opportunity to convey important information to the doctor that could be helpful in making an accurate diagnosis. So why limit it to 75 characters? I mean really, even Trump gets 140 characters for his ridiculous Tweets. Why do we only get half that for something important like our hearts?

First 20 hours were a nightmare. Surprised that grief with MyZio didn’t cause a cardiac event in itself (I’m very tech-savvy). Had to call the manufacture five times, and my cardio provider twice. Thank you, Xanax. Very nice customer service people! But two out of three had telephone headsets that didn’t work - and they were aware of it! 90% frustrating static and unintelligible, so I had to keep calling back. Very poor app development for such a vital healthcare tool. Registering MyZio is nearly impossible! Deleting and reinstalling MyZio doesn’t help. One registration error and you’re locked out for another day. Once you remove the patch, all your info will go to the company (so complaints could be redacted) not your doctor, so there’s one more weak link in the chain. Also, any cardiac events are stored on a chip in the device, as opposed to transmitted wirelessly. Therefore, they will only find out about your heart attack when they analyze the data on the device around the time of your funeral. Yes, friendlier hardware than the Holter monitor, but falls far short in medical value. With all the one-star reviews, it’s amazing that the average number of stars shown is 2.8 out of 5!

I had no trouble registering my device via MyZio . I do wish the device numbers that are required to register it were easier to find as opposed to one sticker on the box (assuming you kept the box).

Also, I received a few messages through MyZio ’s message center for reminders and such, but if I wanted to read a message in full, you have to tap “READ MORE” and not on the message itself. By tapping the message itself, you unknowingly delete the message and have no way to recover it. I hope they weren’t important! I think I read two of the several I received because of this flaw. In my opinion, you should either have to swipe the message to delete it or a ‘hold and select’ option to delete the message.

Logging in my symptoms was easy. Being able to edit any logs was simple, too. To my knowledge, this monitor is used to detect any irregular heart beats, not necessarily if you have a heart attack. I believe it did the job for what I needed the two weeks that I had to wear it.

My one big complaint is the message center, other than that, it’s a decent app.

I have had to wear several different monitors over the past few years. When I was told I need to wear another device I was less than thrilled. I have always disliked having to have wires and the irritation of the sticky adhesive pads. With this Zio device I was pleased, no wires! It’s easily concealed. Having to only press the bottom to alert to symptoms.
I found MyZio very easy to use. It’s made it very convenient to keep a log of exact times, activities, and symptoms that occurred. In my experience I found MyZio more accurate and definitely more convenient than using the log book.

Know that they are deleted when you tap. And you will not know what they said . The only way to read them is to see the fine print within the message box that says, “read more.” Then, tapping there, I gather, you can read them.

I have no idea what mine said. A badge with the number 5 appeared on my Zio app icon. Had no idea what that was for, until finally I found Messages. Some I’d read, but not the last. When I tapped it though, it was deleted. It started with, “We have received your...” and I assume they got my patch, but there was more. Who knows what it was.

Tapping on a message will not open it. It will delete the message.

If MyZio is updated, that would be something to look at. A lot of folks with heart conditions, like me, are older, not as tech savvy and will not take for granted things a younger crowd will.

Material says Zio patch may be prescribed and worn for up to 14 days. Key words are "up to." I've been provided two by my cardiologist and, together, I haven't gotten 48 hours of use out of them. First one lasted all of 3 hours! Technician on Zio's assistance line could only inquire if I'd been sweating or showered. Well, yes. It's mid-July and the temp has been approaching 100°. So, I've been sweating. And, after 24 hours, I allowed myself a shower as permitted (back to the shower head). Might as well specify to only apply during the winter months and user has to remain immobile during application. Program may be great, but if patch doesn't stay in place, there is no data to monitor. Don't waste your energy or money on this fraud.

This is the second time I wore the patch. The first time was several years ago and MyZio was not available, I had to write the symptoms in the book. While this worked well, I must say that I prefer MyZio .

The one complaint I have is with the message menu. When I tap on the message, it is deleted before I have a chance to read it. There is some small text at the bottom of the partially displayed message that, when tapped displays the full message. Alas, my natural instinct is to tap on the message, which I did several times out of habit.

Please fix this ... at least pop up a window asking if I really want to delete the message.

Regarding the patch: I was able to wear it for the full 14 days the first time. It came off after 12 the second time but I exercised heavily each weekday during that period.

I am surprised to see people rating the patch here. A review on MyZio Store should be for the.... app?

I see that people complained about the messages being deleted when you tap on them over a year ago. The problem has still not been fixed!!!
I was told by a support agent that no urgent messages will be sent via MyZio - basically they’re just useless messages anyway (my own words, not the company’s words :D). Things like reminders to log symptoms and “congratulations, you logged a symptom”, etc.

Regarding the patch, no it does not stay on. You need to use medical tape to keep it on. That is unless you don’t sweat, don’t move around much, and don’t shower for 2 weeks.
I am also disappointed to find out from reviews here that the info is only retrieved/seen once the device is sent back. That’s not what my doctors office told me.

While the patch had to remain taped on the entire time, this review is for MyZio , not the device.

Any time I tapped to read my messages, it did not OPEN the message, but DELETED it, without ever being read. All I could read was the first few words of the subject. Once the mail deleted, there was no way of retrieving it.

I would think that with such an important medical device, if I was being sent a message, I would need to read it. It is extremely frustrating trying to read an urgent message, only to have it deleted once I tap on the message.

This needs to be fixed immediately!!!

Otherwise, I found the ability to use the device as my logbook much easier than having to hand write in all of my episodes. I was glad to see that there was an app that I could use on my phone.

MyZio doesn’t do much. It allows you to create logs of your irregular heart rhythms, and to review them after they’re logged. The only other thing it does is to channel messages to you from Zio. The messages show up truncated, so the natural reaction is to tap on them to open them up. Wrong! Tapping on them deletes them forever. No chance to find out what was in the whole message. As long as MyZio has been around you’d think they would fix this.

It would be really helpful if the device app would give a signal when an event is occurring (symptoms or non contact event)so an event could be properly recorded.

I was not sure if the device was properly recording after it was reattached. A confirmation by app message would be reassuring.

Attachment of device needs improvement. It is not sufficient for a person who has a daily physical routine. Additional type was needed to secure device after the 4th day.

Zio responded to the previous reviewer that the glitches were fixed. Not so. The idea of Zio is to press button on patch when symptoms start , then go to MyZio to record information. Everything is lost while you wait to record the duration. Customer service said to go to MyZio after the event is over, so basically I have to write everything down any ways. I plan on day 14 to log my written down information on MyZio as the log book provided is too small.

I have been wearing the Zio patch for 8 days. I reached 100 presses by the 4th day. It's unclear why they would program MyZio to stop at 100 presses. It would be quite common for people who are having health issues with A-Fib to have more than 100 irregular heart beats in 2 weeks.
Customer service stated they left me messages but no messages left, even after verifying my phone number. Three times I left a message with no return call. Not happy with this company at all. I would not wear their patch again.

I mean, people have literally been complaining about this issue for months on months on months and nothing is fixed. Why even have a message function?? I got a message that “we received your...” and who knows what else it said cause it disappeared when I tapped it. Ridiculous.

Easy to log symptoms. I enter the time, symptom and for duration I always enter “less than 10 minutes”. Later, once I know how long the event went on for, I go to “my logs” and edit the appropriate entry to update the length of time and, if necessary, the symptoms.
No problems at all!