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VA is horribly fragmented, which I was honestly shocked to find. If you move your family or life to another state, the new VA won’t help you because your not at ALL in “their” local VA disabled veteran system. Thinking this sounds like some fake Soviet commiE news? It’s REAL! Previous state must delete your whole file before new location can pick you up or help you…. You horrible disabled American vet… Worst yet, little to no quality doctors nor nurses left working for the VA… ALL left for better pay!!!! Regardless, given then tragically sad state of how American veterans are treated when hurt trying for help, I’m not surprised at the devastating number of DAILY suicides. You sheep best start respecting your veterans, their your only non confused protection against caviar & fortune cookies your about to be forcefed.

Not used friendly, too many redirects to get in, secure messaging is terrible, and the web version needs a lot of work which I’m sure you know. Tell less information and needs more information accessibility rather to make it look like a game. With the budget you would think you could hire some better programmers. I’ll wait a year or so before really using, if I do, because the desktop version gives more detailed options and you need a lot of work. I suggest hiring, onboard, or contract out across the spectrum of age and gender, (veteran and non alike) to continue to implement these new changes. Short version, the app is terrible and needs a lot of work. Keep trying you’ll get it.

I chose the direct review process because it was presented as only taking up to 12-months for a decision. It’s taken far longer than 12-months. In this time I have never received any status or explanation for why it’s taking so long, and eBenefits just keeps saying that it’s awaiting to be sent to a judge without providing any kind of timeframe. Yet, when I view VBA’s metrics, it looks like the average time for a direct review decision is still 246 days. I’ve contacted VBA twice, once no explanation was provided the second time VBA didn’t even return my call. All this and the news from VA is always just showing leadership patting themselves on the back and telling everyone how great VA is doing with everything.