My Invisalign Reviews

by DClyftisgreat5678

This is so dumb and useless. You have to give them your legal name, email, phone number, Invisalign ID, and create both a password and a pin or give them your biometric data in order to set up MyInvisalign—so naturally, with all these requirements, I thought MyInvisalign would connect to my dentist, or show me the 3D models of my teeth, or literally anything interesting and useful, using (protected) data from my dentist or from the company itself.

Nope! Here’s what you get: a calendar, photo gallery where you can take pictures of your teeth week by week, a timer, a reminder to switch out your trays—all things I can already do on my phone. The only other features are like, prominently placed ads and referral offers for $50 gift cards to big box stores (so spammy and cheap!—like MyInvisalign ), a sparse FAQ section, and like, a motivational quote. At $5200 a pop for the aligners themselves, and the ridiculously overdesigned “welcome package,” I was definitely expecting something better from MyInvisalign, like maybe an ACTUALLY “personalized experience,” not just non-features and advertisements. Better to not have an app at all, in my opinion.

by Melbelle007

My doctor AND Invisalign corporate recommend aligners be worn 20-22 hours per day to be compliant. Yet, your app’s user is only deemed compliant with nothing less than 22 hours of wear. Why have you taken it upon yourselves to disregard two hours of the day the manufacturer and board certified orthodontists direct as compliant? Not only have you sent this message to patients, but you go further to not allow any manual adjustment or override of your incorrect definition of compliant hours. It’s easy on the coding end to let users have a choice of hours per day to set as compliant in consultation with their doctor. Your app is designed to interact with the patient’s doctor’s office. So if you can’t offer the designation of 20 hours, how is this really helpful for an orthodontist or their staff to quickly glance at a patient’s history through MyInvisalign and all they see is a non-compliant when in fact the patient has worn the aligners for 20 hours or more? Don’t you think they are frustrated and feel it’s not purposeful for them? Do you understand how demotivating it is for the user/patient to see that their non-compliant status every day for weeks/months when they have been within 20 to 22 hours? You are doing this on purpose, why I’m not sure. But you are taking the user’s joy and support by not using the professional guidelines.

by Greeneyes1496

It’s pretty bad when a third party does an app for your product better than you do, but I’m done with MyInvisalign now that I found a better one. Not only is the calendar on MyInvisalign completely screwed up (it just randomly changes from Friday aligner changes to Thursdays in November), and it errors when I try to tap the “Today” circle to indicate an aligner change, but even the reminder push notifications it sends are wrong. I just got a notification that today’s the day to change to aligner #4 even though I change to aligner #5 today, which MyInvisalign should know since it literally says my current aligner (as in the one I’m changing from) is “4 of 25.” How is their app this bad when they’ve been around for 20+ years? This is basic bare bones and they can’t even get it right. Guess they’re too focused on selling their products within MyInvisalign instead of actually providing value to their customers.

by JonnieRob

MyInvisalign doesn't allow you to adjust the time the trays were in. So if I put my trays in but am not near my phone or forget to stop the clock it keeps counting time and I can't change. Had a family function yesterday and was not on my phone. This morning when I went to start the timer it's already on for 7 hours because I didn't stop the timer last night. So now I start the day 7+hours off track with no way to fix. What's the point. Also would like to have option to not enter a pin every time I open MyInvisalign . Why would a dental appointment need such high security?

Edited because the developed advised me that I can go in and select the day I want to change the wear time for. However MyInvisalign DOES NOT ALLOW YOU TO EDIT THE WEAR TIME FOR THE SAME DAY. This is the issue. I want to know how much time I’ve worn the trays for today and how much time I still have allotted.

by Cups.888

Invisalign was decent, nothing special about it. It just reminded me when to switch my trays. My issue with it is, it lost my account. It wouldn’t let me sign in, I tried to change my password and it said the email I put in wasn’t linked to an account. Then when I said I forgot my email, it said the email I put in previously. It wouldn’t let me create a new account using that email because the email was already being used then it wouldn’t let me sign in. I lost all my info about when to switch my aligners. Not a big deal for me because I was able to figure out on my own when to switch. Still very frustrating, use a different app that doesn’t make you put in a password. Things like this happen and it’s not worth the stress. I use Trayminder and it does its job properly.

by Little Mix Enthusiast

First, I would like to say the concept of MyInvisalign is very appealing and very helpful. However, certain things should be fixed for optimal usage. When I tried to fix the settings to say aligner #2 (rather than #1) the change did not stay when I later logged on to MyInvisalign . So even though I know what aligner I’m on, MyInvisalign does not which could be confusing for some. I also wish there was a more selective reminder, instead of hour increments a more adaptable timer. That way I can remind myself in 15 minutes to put my aligner back in...instead of forgetting and then after an hour getting a reminder (which takes up half the time w/o aligners you’re given). Lastly (and most trivial) if we could just upload a profile picture instead of taking one on the spot that would great! Thank you for MyInvisalign ! Will definitely revise my review if some of these ideas are taken into account!

by Liveinthemoment, Savethe Earth

When I first got it everything was really good but like 7 days after the picture function wasn’t working. It would load for about ten minutes and not do anything so I eventually just gave up on that part. Then I changed the number of days I had to wear the aligners and it has a function to change that which is great, so I put in all the new info and hit the done button. It loaded for like 20 seconds and then stopped loading so I assumed it was done, but nothing had changed. It was just the same screen were you put the information in so I pushed the back button to go to the calendar to see if it had changed there but it hadn’t. I tried several more times, logged out tried again, deleted MyInvisalign , got it again, and tried again all with the same results. I even tried making a new profile but it only lets you make on profile per Invisalign ID. I eventually just deleted MyInvisalign for good and am currently looking for another better app. If you would find the camera and changing info functions it would be a really nice app.

by Fatherofive

MyInvisalign is slow to load and when I want a reminder it defaults to 1 hour so I always have to change it . MyInvisalign does not allow me to set my own default time. For the last two days it has failed to even register my time wearing the aligners. I appreciate MyInvisalign but I use it in conjunction with the timer on my phone. That way I know how much time remains of my 2 hour allotted time. I further would prefer an option of timing the “out” time instead of the “in” time. During the day I need to know how long I have had them out not the running total of how long they have been in. Also MyInvisalign on my phone will not let me submit a review. It says my Invisalign ID is not valid. I could not even find a phone number to speak to a customer service representative. If MyInvisalign were designed to be more user friendly with options to adjust setting to personal preferences I would consider giving a 5 star rating.

by Halfcaff Junie

This could be a much better app if they recognized that we are dealing with human beings here. I, for one, sometimes forget to turn off the timer for when the aligners are out. Rather than being able to go back and manually put in the actual times, it doesn’t reset until the following day, which completely messes up the very thing you’re trying to keep track of.

Also, it is incredibly annoying to have to sign in every single time you use MyInvisalign . This isn’t my bank account, for crying out loud. Leave me signed in. I was outside today, had my sunglasses on, had forgotten to stop the timer, got a reminder, couldn’t get on MyInvisalign because I didn’t have my usual glasses on so the face recognition didn’t work, couldn’t remember my password so had to look it up, all just to stop a timer? I’m going to try it for one more day, but it should be way, WAY, easier to access and use.

by Sparklingsundrop

****Updated Review****I got a response from the developer telling me how I could update the time laws which was helpful but there are still other things that need to be addressed as outlined below.

Thought this would be great to help me track how long I have the aligners out but the notifications don’t make any noise and even though I remember on my own to put the aligners back in I sometimes forget to go back into MyInvisalign and stop the clock. So the fact that I can’t adjust the log times is frustrating and prevents me from accurately tracking my own compliance. The FAQ could also be better especially for new users who might need tips on how to get the aligners out and what to do if they break and all this other stuff that isn’t even in there. I also would like to upload my own pictures that I took through my phone’s camera app versus being forced to use the apps camera to upload selfies.

by Lost30lb

MyInvisalign is really not well programmed. Often the timer starts but then when I come back it is stopped or has not started at all. I also see the opposite that I stop a timer just to come back and see it’s still running. It seems like MyInvisalign is reacting slow so as you navigate it at times registers an extra tap randomly starting or stopping the timer. Today MyInvisalign stopped functioning at all after I updated the OS. The timer does did not start while the reminder did, I cannot edit the falls time from yesterday day. Overall I wish I had a better option to track my time. I’d rather have less extra features like the gallery and therefore had a reliant time tracking tool. Also I see no wear my average time I wore the aligners. Anyway it’s the best there is I assume so I just continue using it and hope it either gets updated or I am done with my treatment

by SF Lupa

I’m just getting started so I haven’t used MyInvisalign enough to really get a feel for it but it seems like the timer is the only problem with it.
First directions for the timer log would have been helpful. Since I had to be intuitive I (wrongly) assumed the hours count would begin when I set up MyInvisalign so didn’t touch the timer until I went to remove my liners for the first time. It was only when I attempted to ‘go back on the clock’ I realized it was set up the other way, so my initial half day wasn’t logged.
I tried to correct by clicking in but it still doesn’t seem to be logging correctly so now, days in it doesn’t seem like I’ll ever capture my real usage- and perhaps the reason I would even use MyInvisalign .
Can the log be manually adjusted? Can I delete and reinstall. Do I have to track my own usage with pen and paper like a caveman?

by VocalOne4

I love the idea of MyInvisalign. Like another user, I too, originally thought the time tracked the time your slingers were out, so I had inaccurate data for the first day or so. It would be great if MyInvisalign had some instructions. But the editing feature is very handy, as I frequently forget to set the timer back to “aligners IN.” Which brings me to my biggest issue. I set reminders, but I’ve never actually been alerted by the reminder. I went into my settings to ensure that notifications are turned on, but MyInvisalign doesn’t even appear there (I think apps appear there after they’ve requested to send notifications, but I never got that request within MyInvisalign .). Would be good if that were fixed.

Last thing - an Apple Watch complication would be AWESOME. Please and thank you, in advance. 😊

by A1Skyler

I wish the counter clock really would work. Just to count the long time in and the few minutes out and track my time. Also I wish it would time the trays inside the bobble wash, I always worry on under doing the time and afraid of over doing it, don’t want to wash them. Also would like to have a way to take a pic of my teeth inside of my mouth. Then I can see the teeth are moving. I would like to have a comparison on the pictures to see how many shades my teeth had turned after brushing my teeth so many times more per day. My other wish add on MyInvisalign a section
Called “ News of my mouth” ( lol) like a diary where I can write all the notable changes I had seen since I started to wear my trays. ( less headaches, losing weight, less night snoring etc). I really think that your app can improve. Also if I could take a profile pic. Can you measure how my jaw it’s moving and I m losing my double chin? Would be nice if I can have that in my app log. And pictures. Last, I would love to have the information send to my dentist, so she can read my progress when she’s eating her lunch or just checking the pictures of my daily teeth report, so she can be on the loop. She would be trill if she can check her patients without me a having to make an appointment with her. Lastly if MyInvisalign can take a pic of my trays and later on review them and see that They are no damage, that is would be fantastic! Wow the ways you could improve MyInvisalign. Thank you!

by Maddest Hatta

I’ve seen others at least mention having a watch app and to allow us to edit the time we’ve had our aligned out since sometimes I forget to stop the timer, but one big thing I very much dislike about MyInvisalign is I need an internet connection to launch MyInvisalign . If at least the timer could be made available without having an internet connection, that would be much more user friendly. Make it a widget where you can just start and stop the timer, or make the time accessible in the Invisalign app without needing to sign in every time.

Also, another nice feature would be to set a reminder that would remind you a second (or third or fourth) time after you exceed your set time limit by a set amount of time the user specifics.

by K8mac

I love being able to track progress, having access to quick FAQ, and especially the timer feature. However I really wish the timer worked the other way around. I definitely don’t want to have it running all day long to track how long I’m wearing. That would needlessly drain the battery. It would be so much better if the timer tracked how long you had them out. That’s how I’ve been using it -I start the timer when I take them out then I have a running clock throughout the day that tells me how much time I have left to spare. This helps me plan ahead for snacks, wine, dessert - all of life’s great pleasures 😆 Because I use it this way I can’t use the reminder feature so I just use my phone’s timer. I also show as having no compliant days. I would love the option to choose which way to use the timer. That would get me to 5 stars.

by Codysseus_d

My orthodontist told me about MyInvisalign when I got my first set of trays. I had started to put a reminder in my calendar to make sure I remembered to change them out every week, but she showed me that this existed and would make it easier. It does make that part easier. A reminder of when to change out trays is fantastic when life is sometimes hectic. However, the timer seems backwards. I obviously didn’t get started with my aligners midnight the first day, so MyInvisalign counted me as “not compliant” on day one, since I couldn’t meet the 22 hr mark of wearing them. While not super important, you’d think they’d want you to start on a more positive note. It also makes more since, in my opinion, to track the two hours a day you take them out, versus the 22 they are in. Tell me how much longer I can have them out, or how much time I’ve gone over having them out, instead how long they’ve been in. Since the negative is having them out too much, let me monitor that instead.

by JennInCinci

I’ve had my Invisalign for a while now but only just found out yesterday there was an app to go with my treatment. I absolutely love MyInvisalign EXCEPT for the timer. Like others, I initially thought you start it when you have your aligners out of your mouth. When I realized it’s the other way around, I wasn’t exactly thrilled. I don’t want to have the timer running in the background for 20-22 hours a day, needlessly draining my battery. It makes more sense to me - and apparently many other users - to only use the timer to track how long the aligners are OUT of your mouth. It’s easier to see that your aligners have been out of your mouth an hour and a half a day than to see that your aligners have been in your mouth 10 hours for the day and you have X hours left in the day and you might have to take them out 1-2 more times today, but you don’t know exactly how long you can do that for and still get your 20-22 hour goal. I’ll use the timer as designed for now just to see how it affects my battery life, but if it’s too much of a drain I’m just going to use it to track the time my aligners are out. 🤷🏻‍♀️

by Bmmccool

Have had a great experience with MyInvisalign since starting my treatment a month ago. I just updated my app to the newest release, 3.6.3. With this update, I am no longer able to even enter MyInvisalign . MyInvisalign prompts me for FaceID, which it always does, then tells me my “session has ended. please sign in to access your account”, where it asks me for my 4-digit PIN. I enter my PIN, and the exact same message pops back up.. Force-closing MyInvisalign and opening again does nothing to solve the issue. Not sure what’s going on here, but I would really like to re-gain access, since I don’t have my aligner change dates memorized..

by SimplyBoo

as promised, i am now happy to rate 5 stars since the timer has been fixed to show the time OUT instead of IN. Much better! Thanks so much for listening to all the requests for this improvement .

—
Everytime i see that MyInvisalign is updates I am hopeful the timer has been updated to allow us to track by the time aligners are OUT rather than by how long they are IN but each time I am dissappointed. This timer is what is keeping me from giving a 5 star rating. It seems like that would be easy to program. It would be MUCH easier to use instead of having to do my own calculations EVERY DAY. please please please can that happen soon?
Im staying hopeful that this is fixed before my treatment is done.

by Massin:)

When I first received my aligners, my orthodontist informed me about MyInvisalign . Once I got home, I promptly dowloaded MyInvisalign and began entering my information. Near the end of registration, my app crashed. When I reopened MyInvisalign and attempted to beging registration again, I was greeted with an error message that my ID was already registered. I tried signing in (no luck), resetting my password (was greeted with another error message), and I’ve filled out a few different contact me forms from Invisalign. So far, I’ve just been left unattended.

I wish I could review MyInvisalign, but I can only rate the inability to register and the unresponsive customer service.

by WolviePrime

App logs me out. When attempting to “Confirm” an aligner change I just get a spinning wheel and it won’t update. Have to force quit MyInvisalign , because “Confirm” is the only choice and it doesn’t work.

I don’t need a whole calendar. Just record that I changed an aligner, ask me how many days I’m wearing that one, then set a reminder to change it. This whole interface of telling how many aligners I’m going through and how many days for each and then updating an entire treatment plan on a calendar. For what personal value? None. It just means a simple process is made complex. My days of wear change! My treatment plan changes! Your just making this hard to use for your customers.

by Andrew207

The apps registration process was never successful. I was prompted to enter tray information over and over and after submission received a 500 error.

To determine if it was an issue with their mobile app or backend, I logged in through the web portal. It recognized my account and had some of my information. Upon seeing that my account had been created, I reinstalled my app and attempted to sign in. I was successful in signing in but was still prompted to enter my tray information which continued to result in a 500 error. I then went back to their site to contact the company with a question and my query wouldn’t successfully submit due to an “invalid last name”. My last name has no spaces, special characters, or a change in case. Please fix the bugs that plague the front and backend of the whole experience.

by Iheartfrogs1234

Not sure what is wrong with MyInvisalign but when I tried to make the update that I was on my next set of aligners the calendar or aligner number wouldn’t update on MyInvisalign . Thought there was an issue with MyInvisalign so I logged out and tried to log back in. Had issues logging in so I reset the password and then when I tried to log in it didn’t recognize my password even though I had created a new one moments before. I then tried to reset it again and the reset email I got is in another language. I can’t use MyInvisalign now because I can’t log in. Useless.

by Doggie😉

The only problem I really have with MyInvisalign is that you can’t upload pictures from your photo album. I stopped using the in-app camera just because the pictures I take always turn out bad, quality-wise. It would be really helpful if you could upload pictures from your photo album to use as your progress photos. I have the same issue with taking profile pictures. I would prefer uploading my own picture from my photo album to use as my profile picture, rather than taking one on the spot. The rest of MyInvisalign functions properly, and works really well in my opinion. The only thing I would change would be picture uploading. I know this will probably be lost among other reviews, but I hope you read it when you get a chance.

by Adauw17

I love the idea of MyInvisalign, especially the timer. However, I agree with many other reviewers that the logic behind it’s set-up seems “off”. I don’t want to have a timer running all day/night. So, I use the timer to keep track of the total time that I have my aligner out during a given day. I intend to continue using it this way, and will thus be marked “non compliant” each day.

A response was given on another review that there was an update to edit the timer and compliance, but I have not been able to locate that feature and have to most up-to-date version of MyInvisalign .

by Jiyuuhonpou

This is a very useful app, but sometimes the timer reminder straight up doesn’t give you the notification for whatever reason. There have been times where I’ve set the reminder to 15 minutes when I take my trays out, put my trays back in without marking it in MyInvisalign , and then remember an hour later that I need to mark them as back in in MyInvisalign ... but no reminder ever popped up on the phone. As such there are days that show as noncompliant even though I’ve worn the tray for the required 22 hours. As such, an edit feature for the compliance would be nice... but more importantly the timer reminder needs to be fixed.

by LizzleDizzle85

MyInvisalign has already improved a great deal since I started using it a month ago, but the calendar still doesn’t work that well. The settings options are nice, but it still doesn’t update properly - no matter how many times I say I am currently on tray 2, it still says “1” on the calendar and home screen. It doesn’t really matter, because I know which one I’m on, but if the feature is there it ought to work. The timer and reminder are helpful, though (even though I always forget to start the timer again when I put them back in), and I’ll be happy at the end of my treatment plan to look back over my progress photos.

by Allin4bigblue

This is a great app. The only issue I have with it is the timer. I take my aligners out 3 to 4 times a day for no longer than 30 minutes at a time. Most days the timer is pretty accurate. Other days it shows I’m non compliant. I do the same routine everyday so I’ve never been non compliant. Other days it says I kept my aligners in for the entire 24 hours when I stopped the timer the the same as I do everyday. Other than that it’s a great app to track your progress.

by MourTreyMom

I’ve had my Invisalign for 7months now and had no idea about MyInvisalign until today! I like it but it can use some adjustments and new features. For one: The time should track how long you have the trays out, not the other way around. Other thing is...can you all please mKe it so that you are able to add photos from your phone gallery!? I have already been doing Invisalign for 7 months and have plenty of photos I need to add to MyInvisalign .