HealtheLife helps individuals and families to stay informed, stay educated, and
take a more active role in their health. Through the HealtheLife mobile app, you
have real-time and easy access to your health care organization's online portal.
This portal shows your latest health care info...
No health-promoting features at all
I wanted to send a new message to my doctor for a prescription request. When I pressed Send button, an error message popped saying “You are not authorized to access this page (Error 403).” What the heck is this?! The App should support this messaging feature so that I can avoid a long waiting time for scheduling and seeing my doctor for a common illness. This App does nothing but shows the past medical records, such as blood pressure, temperature, etc. taken at the last visit. Useless and helpless. So disappointed with the portal service provided by the Pomona Valley Hospital Medical Center. Features are very limited to almost doing nothing for patients.
Dislike this app since last 2 updates
When trying to use Add to calendar the app crashes, it does not take you to the calendar and when you open the app again it requires log in info just to crash again when you retry Add to calendar. This was working the way it was suppose to until the last update. This is something I use daily and is very inconvenient. Thank you for your help with this!
Rubbish. App literally does not work.
My health group just merged with an HMO that uses Cerner, and I’ve just attempted to logon using the Cerner’s “HealtheLife” app for the first time. After displaying “Access rights validated”, the screen quickly displayed “Loading your session…” But after two full minutes, the screen displayed an error: “We’re unable to complete this action”. Brilliant. I quit the app, and attempted to logon again. The second time it didn’t take more than a minute to display the error message again, and even after quitting the app five times, it simply does not work. Worthless.
Print and Add to Calendar options
The Print and Add to Calendar options are glitchy. Actually, the print option does not work at all. Add to Calendar option takes a few tries before it finally works. The producers of the app have received many complaints regarding this app, and one would think by now there would have been better upgrades. I cannot help but wonder just how secure a user’s information is via this app.
I can’t even sign in. It will never the load the page to sign in on my iPad since October. The app on my phone works fine since the last update until I try to message a doctor and it tells me I am unauthorized to do that. I need this app to work since I have a medically fragile child and have to message doctors back and forth almost daily. I have to do this on my computer now, which is a lot less convenient especially when when we are out to appointments all the time and I don’t have my computer with me.
Terrible app and website
I tried to access the app but it locked me out. I tired to reset the password multiple times but just when it was supposed to accept the new password the website would return a message “try back later”. Checking the website wasn’t any better. The website had a contact us option but after drafting a question and clicking send resulted in “try back later”. The output at this website and app appears to be an abundance of frustration.
Can only have 1 person to use app
I am have a sap for quite a while but my husband has recently had a lot of things done at this hospital and like to look at some of his bloodwork in any other labs or CT‘s games. It won’t let me have two apps so I can put him on it won’t let me add anybody so it seems a little not family-friendly when you can add your husband to have his own nap or as a new user.
Glitchy and Awful
Since the last upgrade, this app has become unusable...if I could, I would give it a minus 5. When attempting to navigate through the different areas of this app, I continuously ran into dead ends and was forced to restart the app in order to proceed. There were also numerous areas where you just were locked into going around in circles. Go directly to the website and save yourself the grief of dealing with this awful app.
Low quality app
This app is poorly designed and implemented. Does not work on my iphone xr. I called the Cerner help desk. They said they knew about the iphone xr issues and would deal with them in an update in a few months. Many other issues with the app when I use my wifes iphone to login to my account. There is no way to print messages or forward them to an email address. My health care provider sends my referrals as messages to my account and I can only show doctors offices who want me to bring a paper copy of refferals my wifes iphone screen. Adding a print option for messages would be helpful. I cannot access/read previous shots and other treatments that I have had. Many other issues with this app. To summarize it is a piece of crap.
Add To Calendar and Touch ID Not Functional
Every time I try to add an appointment to my calendar through the app it either crashes or glitches to the point where I have to restart the app. Also what happened to the Touch ID functionality? It used to work but now I have to manually enter it every time. This app is very frustrating and only functions on a very basic level.
Huge step backwards
The newest version is a huge step backwards. It no longer intuitive to use and it often hangs up/pauses to the point you have to sign out and back in. Move the menu back to where it was and bring back the indicators showing you have waiting messages. Truly a pathetic “update”.
Can’t access with iPad!
County of Los Angeles uses this app. But, this app stopped allowing me access with my iPad using iOS 13.1.2. I missed a medical appointment! I contacted Cerner direct and they told me to make an IT repair ticket? I don’t have that kind of access, they told me to have the County to make an IT repair ticket - I don’t know who to contact at the County? I can’t access my lab results, physician notes, or medication reorder requests! Am noting the board of supervisors - this app jeopardizes my health! Cerner doesn’t care!
Your App Is Busted!
Your app no longer allows posting to the calendar from the app, and I can no longer contact my doctor via messaging. Please fix, very important to be able to send him email messages. Error message says... “Page not found. The page you attempting to access does not exist. Enter a different web address, or use your browser’s Back button to return to the previous page. (Error 404)”
Poor Method of Communication since Last Updates
Since the most recent updates, this app no longer works well at all. When trying to email my son’s doctors, I receive and error message that I am not authorized to be on that page after typing the whole message and hitting send. Then when I go to Sent Messages, the message doesn’t actually go through. Hope these glitches get corrected soon!
This app is seriously messed up. It keeps sending me notifications to do the clipboard and when I submit it says I don’t have access to this page. I try to request refills on meds and it says I don’t have access to this page when I submit I tried to schedule an appointment and it’s saying I don’t have access to this page when I submit that too. I’m so fed up. This needs to get fixed now.
Yes. HealtheLife is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 338 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.2/5 . Justuseapp Safety Score for HealtheLife Is 21.1/100.
Yes. HealtheLife is legit, but not 100% legit to us. This conclusion was arrived at by running over 338 HealtheLife User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for HealtheLife Is 21.1/100.
HealtheLife works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: