HealtheLife Reviews

by Orly75015

HealtheLife is slow as molasses and LMH has ignored making improvement regardless of numerous complaints. Inside Lawrence Memorial Hospital internet service is next to nothing especially in the prep rooms awaiting surgery which is when we need it the most to connect to our loved ones. Lawrence Memorial Hospital has had poor internet connection for years and have ignored complaints. All the nurses that I have complained to agree with me. Their IT department employees are the worst of the worst.

by Tess8888

Since the last upgrade, HealtheLife has become unusable...if I could, I would give it a minus 5. When attempting to navigate through the different areas of HealtheLife, I continuously ran into dead ends and was forced to restart HealtheLife in order to proceed. There were also numerous areas where you just were locked into going around in circles. Go directly to the website and save yourself the grief of dealing with this awful app.

by 표준새번역

I wanted to send a new message to my doctor for a prescription request. When I pressed Send button, an error message popped saying “You are not authorized to access this page (Error 403).” What the heck is this?! HealtheLife should support this messaging feature so that I can avoid a long waiting time for scheduling and seeing my doctor for a common illness. HealtheLife does nothing but shows the past medical records, such as blood pressure, temperature, etc. taken at the last visit. Useless and helpless. So disappointed with the portal service provided by the Pomona Valley Hospital Medical Center. Features are very limited to almost doing nothing for patients.

by V.c.4

Before I updated HealtheLife about two weeks ago, everything was fine. I enjoyed having HealtheLife as it was very useful to send messages to my doctors, check my appointments, etc. But after the update was done, it went downhill from there. HealtheLife just keeps loading as soon as I open it and it doesn't even go to the main page to login. Its useless as I cant even do anymore as its just loading and loading. I tried deleting HealtheLife and reinstalling it, nope nothing changed.

by Ceguice

My health group just merged with an HMO that uses Cerner, and I’ve just attempted to logon using the Cerner’s “this app” app for the first time. After displaying “Access rights validated”, the screen quickly displayed “Loading your session…” But after two full minutes, the screen displayed an error: “We’re unable to complete this action”. Brilliant.

I quit HealtheLife , and attempted to logon again. The second time it didn’t take more than a minute to display the error message again, and even after quitting HealtheLife five times, it simply does not work. Worthless.

by Fgfyhcsthjnyrwefghhfsdc

HealtheLife is poorly designed and implemented. Does not work on my iphone xr. I called the Cerner help desk. They said they knew about the iphone xr issues and would deal with them in an update in a few months.

Many other issues with HealtheLife when I use my wifes iphone to login to my account. There is no way to print messages or forward them to an email address. My health care provider sends my referrals as messages to my account and I can only show doctors offices who want me to bring a paper copy of refferals my wifes iphone screen. Adding a print option for messages would be helpful.

I cannot access/read previous shots and other treatments that I have had.

Many other issues with HealtheLife. To summarize it is a piece of crap.

by 2deebeez2

I can (sort of) communicate with the docs at UAB, which is the ONLY reason I keep this blasted app on my phone. It is so frustrating to be trying to care for my husband and have to keep logging in and checking HealtheLife inbox for messages from the docs.... all because this app’s notifications/ badges/ banners DO NOT WORK. UAB is paying for HealtheLife from Cerner but I so wish they would dump it and use something else. Many other people leaving similar reviews but still no fix. Perhaps UAB only wants the EHR function, but patients need and want easy communication. FIX THIS.

by MusicalDani

HealtheLife doesn’t allow photo uploads. It takes you to “size” and has no buttons to select and continue. An obvious glitch, has been there for months. And somehow no one has fixed it. Photos of patients are kind of crucial during a global pandemic when doctors aren’t allowing non-emergency patients to be seen in person. Thanks for doing your part this app 🙄. If I could have sent my doctors photos it would literally have saved me several in-person visits to the urgent care clinic!!

by Bob123987

I can’t even sign in. It will never the load the page to sign in on my iPad since October. HealtheLife on my phone works fine since the last update until I try to message a doctor and it tells me I am unauthorized to do that. I need HealtheLife to work since I have a medically fragile child and have to message doctors back and forth almost daily. I have to do this on my computer now, which is a lot less convenient especially when when we are out to appointments all the time and I don’t have my computer with me.

by Entropyman

I tried to access HealtheLife but it locked me out. I tired to reset the password multiple times but just when it was supposed to accept the new password the website would return a message “try back later”. Checking the website wasn’t any better. The website had a contact us option but after drafting a question and clicking send resulted in “try back later”.

The output at this website and app appears to be an abundance of frustration.

by Brittens

HealtheLife has become completely unusable. I cannot send our providers messages without getting an error message that I don’t have authorization to do so (it works fine from a computer). I can no longer make appointments, reschedule or cancel appointments and today I can’t even view our upcoming appointments. I have spoken with our hospital’s tech support and can’t seem to get these issues resolved. Extremely frustrating and time consuming!

by Alternative Reviews

Update: May 2020 sooo a year later and still same useless web supported Application which leads to WHY even have an APP in the iPhone & iPad store just tell patients use our web site for ALL Keck USC related needs.

That your actually paid a fee for your app and service IS everything wrong with the high cost of health care and huge waste of money being given to companies in golf game deals.

Truly disgusting all that money does go into research or ppe for your staff.

Update: So you update HealtheLife in March 2019 after lots of neglect AND we get web access from our browser 🤔

Seems we’re going backwards NOT foreword for app so important in the Dr. patient communication aspects of treatment.

This update worse then previous one #sosad

Previously reviewed in 2017

So an App used message your Dr's at USC who no doubt pay this company some kind of fee can't or don't insist on working App in 2017?

With all the resources on campus develop a working iOS app REALLY it is the preferred way Dr.'s ask people communicate with them yet your app won't even open!!

Hello UCLA 😃
We're sorry, but something went wrong.

If you are the application owner check the logs for more information.

by Kalexfd

HealtheLife has some good, but more bad. I appreciate that I can send messages and look at results. It’s a bit clunky with a poor interface/design. Needs a lot of help there. When I first downloaded it in Fall 2019, I was able to use facial recognition to log in. That feature disappeared at some point. I really wish HealtheLife developers would bring that back. I haven’t changed phones, using iPhone X.

by Calsaspo

When trying to use Add to calendar HealtheLife crashes, it does not take you to the calendar and when you open HealtheLife again it requires log in info just to crash again when you retry Add to calendar. This was working the way it was suppose to until the last update. This is something I use daily and is very inconvenient. Thank you for your help with this!

by Money Savers

I am have a sap for quite a while but my husband has recently had a lot of things done at this hospital and like to look at some of his bloodwork in any other labs or CT‘s games. It won’t let me have two apps so I can put him on it won’t let me add anybody so it seems a little not family-friendly when you can add your husband to have his own nap or as a new user.

by Rickee R

Needs Dark Mode. White background when in a dark room is hard on the eyes. Headache 😵
Can’t seem to find the Log Out option to disconnect from my health provider portal at the end of session. This is a new development as I used to be able. Killed HealtheLife in HealtheLife switcher instead.
Glitchy/awkward UI makes UX disappointing. Navigation from an open message back to the mailbox especially counterintuitive. Too many back links on screen at same time. Not clear which is the correct one. Always tapping wrong one and get kicked out of Messages then have to find my way back. Hoping this can be cleaned up.
After initial login, app doesn’t recall which credentials I used previous time and have to select again from Keychain with every visit.
On the plus side, enabled FaceID 🤩 and Notifications in Settings. Hoping Notifications includes badges.
App menu icons would be nice. The pure text approach and lack of color too sterile. Icons would help. Nothing wrong with adding HealtheLife icon to top of screen or some other art.
On iPhone 11 running iOS 14.2

by Annabelle M

It’s a great app and easy to use for the most part. It’s impossible to edit all my personal information unless I submit it to the receptionist at my appointment (which was never actioned). There should be an option to access and edit this including religious affiliation.

by Mrs.McMommy

I use my app to email my doctors, but since the update I keep getting an error message every time I try to send the message. It’s says I’m an unauthorized user for the page and to use the back arrow to exit the page. This error in HealtheLife has been making me frustrated because I can read my doctor’s message but can’t reply to his questions. Please fix this.

by Isekknowledge

The Print and Add to Calendar options are glitchy. Actually, the print option does not work at all. Add to Calendar option takes a few tries before it finally works.

The producers of HealtheLife have received many complaints regarding HealtheLife, and one would think by now there would have been better upgrades. I cannot help but wonder just how secure a user’s information is via HealtheLife.

by AnotherHotRN

The this app app has the ability to show patients recently completed labs, some radiology results (depending on the interoperability access between Cerner Corp and the hospital organization) and list of meds/vaccines taken from a recent visit at the hospital. If you are expecting to communicate with your health care provider, HealtheLife is limited. The doctor has to have access to the Cerner electronic health record system in their offices in order to receive messages from patients. Since many doctors have various EHR apps in their offices, there’s a good chance they do not have the Cerner EHR. For just showing recent results done at the hospital, HealtheLife is good.

by J From Shawnee

Since the most recent updates, HealtheLife no longer works well at all. When trying to email my son’s doctors, I receive and error message that I am not authorized to be on that page after typing the whole message and hitting send. Then when I go to Sent Messages, the message doesn’t actually go through. Hope these glitches get corrected soon!

by Goddessdejour

Your app no longer allows posting to the calendar from HealtheLife , and I can no longer contact my doctor via messaging. Please fix, very important to be able to send him email messages.

Error message says...
“Page not found. The page you attempting to access does not exist. Enter a different web address, or use your browser’s Back button to return to the previous page.
(Error 404)”

by Retired USA

County of Los Angeles uses HealtheLife. But, HealtheLife stopped allowing me access with my iPad using iOS 13.1.2. I missed a medical appointment! I contacted Cerner direct and they told me to make an IT repair ticket? I don’t have that kind of access, they told me to have the County to make an IT repair ticket - I don’t know who to contact at the County? I can’t access my lab results, physician notes, or medication reorder requests! Am noting the board of supervisors - HealtheLife jeopardizes my health! Cerner doesn’t care!

by Mariathebratt

HealtheLife is seriously messed up. It keeps sending me notifications to do the clipboard and when I submit it says I don’t have access to this page. I try to request refills on meds and it says I don’t have access to this page when I submit I tried to schedule an appointment and it’s saying I don’t have access to this page when I submit that too. I’m so fed up. This needs to get fixed now.

by AndrewC.

Every time I try to add an appointment to my calendar through HealtheLife it either crashes or glitches to the point where I have to restart HealtheLife . Also what happened to the Touch ID functionality? It used to work but now I have to manually enter it every time. HealtheLife is very frustrating and only functions on a very basic level.

by Wine Steward

The newest version is a huge step backwards. It no longer intuitive to use and it often hangs up/pauses to the point you have to sign out and back in. Move the menu back to where it was and bring back the indicators showing you have waiting messages. Truly a pathetic “update”.