Sydney Health app not working? crashes or has problems?

Sydney Health Status

Published by on 2022-09-19

Sydney Health is all about saving you time and connecting you with the care you
need, when you need it. Within minutes, members can visit with a doctor, right
from the app.

I have a problem with Sydney Health

Are you having issues? Select the issue you are having below and provide feedback to Sydney Health.

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else


Not working


Reported Issues: 19 Comments

By Sarah Stephany
Jan 27 2023

When I click on my rewards it directs me to a blank screen that never loads.

By John R Huff Jr
Jan 17 2023

I cannot use the application.

By It says operation system not supported
Jan 13 2023

It says operation system not supported

By Jason I
Jan 13 2023

I also cannot link the Sydney app to Google Fit. I tap on the "Connect to Google Fit" prompt and it just brings me back to the previous screen

By John T Wahlstrom
Jan 05 2023

I cannot get sydney to connect to google fit

By Alexia
Dec 26 2022

Logged me out when I was next in line for my appointment. When I logged back in I lost my place, I need help!!!

By Jessica Graham
Dec 18 2022

I spoke with a provider, had tests ordered a couple weeks ago. I have notifications in my care tab but when I go there I cannot access them. I also got a notification that I received a message from my provider but no way to see it.

By Tiffany
Dec 17 2022

I used Virtual Care for over a month, received a diagnosis, treatment plan, and prescriptions. I'm due for a follow-up for medication and my records are gone. Support doesn't know what I'm talking about and I can't locate my records to take to a physical provider. I have one week of medication left.

By Leslie Wadley
Nov 30 2022

Won't let me take a picture of my license

By Katelyn
Nov 19 2022

I signed up for a virtual appointment, was told I was next in line, waited for 40 minutes only to never get a call and the waiting room screen just went away. I requested a second appointment and I am waiting again but this time, I am 5th in line. Super disappointing when you are led to believe you will have an appointment soon.

By Natalie
Sep 15 2022

I need to talk to an online doctor ASAP because my prescription is running out but online hasnt ever worked for my account despite numerous tech supports who tell me to just restart my phone or computer or to log in and log out. I need assistance ASAP.

By Sheila Anderson
Sep 08 2022

Will not sync with iPhone health app. Fitbit has no problem but I don’t use a Fitbit any longer.

By Jadalyn H.
Aug 04 2022

I cannot get past the security questions to create an account

By Angela Bowhay
Jun 15 2022

It won’t take a picture of my photo ID

By Sharon Bruyere
Jun 11 2022

Wont take picture or let me choose photo of my claim

By Diane Gerspacher
May 30 2022

It won’t capture a picture of my photo id

By Derek Stuart
Apr 24 2022

App will not send 6 digit code so I can finish making my account

By Lee Witner
Apr 04 2022

I cannot log on to the app on my Iphone. It says it has issues with the getting the security code to work and it doesn't like my security question answers. can you help?

By B Sullivan
Mar 29 2022

The Sydney app repeatedly has problems with logins every few weeks. Can’t get in to see what I need. This has gone on for a couple of years.

Have a Problem with Sydney Health? Report Issue

Leave a comment:

Common Sydney Health Problems & Solutions. Troubleshooting Guide


  Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Anthem, Inc, developers of Sydney Health.

100% Contact Match

Developer: Anthem & Affiliates

E-Mail: [email protected]

Website: Visit Sydney Health Website

100% Contact Match

Developer: Anthem, Inc.

E-Mail: [email protected]

Website: Visit Anthem, Inc. Website

About this app

• View medical claims, access your ID card, and receive important details about your health plan benefits.  Sydney Health is all about saving you time and connecting you with the care you need, when you need it.  Virtual care doctors can assess hundreds of conditions, handle routine care visits, order prescriptions and refills, order labs, and schedule follow-ups.  You also can access your health plan and medical information in one place.  Sydney Health makes it easier to put your health – and time – first.  Sydney Health is offered through an arrangement with CareMarket Inc.  Some Sydney Health capabilities may not be available with all plans.  • Connect with other health apps such as Apple Health.  • Chat with a board-certified doctor for no or low cost, depending on your plan.  • Track your healthcare spending and find doctors and facilities in your plan’s network.  Within minutes, members can visit with a doctor, right from SydneyHealth .  • Check your symptoms for free and SydneyHealth will recommend next steps. 

Solve Problems with Similar Apps: