Sydney Health Status
Are you having issues? Select the issue you are having below and provide feedback to Sydney Health.
problems reported in the last 24 hours
Summary of Sydney Health Problems 😠👌🔥
- Inaccuracies in network
- Does not list medical center for each doctor
- App will not open or load
- Chat with doctor feature is not working
- App charged for privilege of being angry at a robot
26 Reported Issues: 😵🆘🛟🚨📢
Not logging in static
App will not save my bank info for direct deposit.
Sydney Health app will not sync with my Apple Health data for fitness data, although everything says it's connected.
Sydney rewards section is just completely blank when I try to go to it or redeem rewards. This needs to be fixed ASAP as I want to redeem my rewards before year end!!!!
When trying to update my action plan, I am getting a message stating that it's not working and to try again. I've been trying for 2 days now.
The nutrition part of the app locks up when I want to add new foods to my day. Locks especially when I try to change the quantity. I also keep getting a pop up stating that it found a previous log and have to hit okay every time.
I also cannot connect sydney to google fit. Same issue as previously reported by other users.
When I click on my rewards it directs me to a blank screen that never loads.
I cannot use the application.
It says operation system not supported
I also cannot link the Sydney app to Google Fit. I tap on the "Connect to Google Fit" prompt and it just brings me back to the previous screen
I cannot get sydney to connect to google fit
Logged me out when I was next in line for my appointment. When I logged back in I lost my place, I need help!!!
I spoke with a provider, had tests ordered a couple weeks ago. I have notifications in my care tab but when I go there I cannot access them. I also got a notification that I received a message from my provider but no way to see it.
I used Virtual Care for over a month, received a diagnosis, treatment plan, and prescriptions. I'm due for a follow-up for medication and my records are gone. Support doesn't know what I'm talking about and I can't locate my records to take to a physical provider. I have one week of medication left.
Won't let me take a picture of my license
I signed up for a virtual appointment, was told I was next in line, waited for 40 minutes only to never get a call and the waiting room screen just went away. I requested a second appointment and I am waiting again but this time, I am 5th in line. Super disappointing when you are led to believe you will have an appointment soon.
I need to talk to an online doctor ASAP because my prescription is running out but online hasnt ever worked for my account despite numerous tech supports who tell me to just restart my phone or computer or to log in and log out. I need assistance ASAP.
Will not sync with iPhone health app. Fitbit has no problem but I don’t use a Fitbit any longer.
I cannot get past the security questions to create an account
It won’t take a picture of my photo ID
Wont take picture or let me choose photo of my claim
It won’t capture a picture of my photo id
App will not send 6 digit code so I can finish making my account
I cannot log on to the app on my Iphone. It says it has issues with the getting the security code to work and it doesn't like my security question answers. can you help?
The Sydney app repeatedly has problems with logins every few weeks. Can’t get in to see what I need. This has gone on for a couple of years.
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Common Sydney Health Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot Sydney Health app on iOS and Android devices. Solve all Sydney Health app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Anthem, Inc, developers of Sydney Health.
Virtual care doctors can assess hundreds of conditions, handle routine care visits, order prescriptions and refills, order labs, and schedule follow-ups. • View medical claims, access your ID card, and receive important details about your health plan benefits. • Track your healthcare spending and find doctors and facilities in your plan’s network. • Connect with other health apps such as Apple Health. Sydney Health makes it easier to put your health – and time – first. • Check your symptoms for free and SydneyHealth will recommend next steps. • Chat with a board-certified doctor for no or low cost, depending on your plan. Sydney Health is all about saving you time and connecting you with the care you need, when you need it. You also can access your health plan and medical information in one place. Sydney Health is offered through an arrangement with CareMarket Inc. Within minutes, members can visit with a doctor, right from SydneyHealth . Some Sydney Health capabilities may not be available with all plans.
