mySugr - Diabetes Tracker Log Reviews

by NonnaAsh

If this is the only app you use, it’s possibly adequate. If you track with multiple apps, it’s next to useless. CGM Data is not entered into the logbook other than as a graph. This means none of that information is used in estimating A1c, or other parts of mySugr . My meters (Accuchek Guide/GuideMe/Connect) often fail to import readings, necessitating multiple attempts. It would be easier to just keep a paper logbook, which is what mySugr is supposed to eliminate and make easier.
The continued lack of a bolus calculator in the US version is also detrimental. (It’s been pending FDA approval for the several years I’ve been using mySugr . At least that part of the old Accuchek Connect app is still functional.)
While menu items can sometimes be rearranged (data entry), the icons cannot, which means much side scrolling to make some selections.
While my experiences have been negative with mySugr , I give full appreciation to the support staff.
The developers could take some lessons.

by BlackbirdFlying13

I’ve been using mySugr and the subscription service since my diagnosis in 2015. Overall it’s been an amazing app for my needs BUT in the last few months it’s become really buggy, unbelievably slow and crashes all of the time. I turned off it’s access to apple health thinking that would help as it often cant seem to connect, but nope...still slow like 1999 dialup. It’s a dilemma because I have so much data there that I don’t want to switch to a different app but it’s getting super frustrating to deal with a long wait for every field I fill out, then a crash that makes me have to fill it out all over again...all while my food is getting cold. I have a iPhone XR that’s caught up with all updates and this is the only app on my phone that seems to have a problem so I don’t think it’s my phone. I don’t know. I do love mySugr otherwise though so I’m hoping something gets worked out.

by Awargo4

mySugr is really easy to use, which is great because I really don’t have any desire to spend my time recording this data. The layout is relatively streamlined and the ability to customize the fields is nice. In a free app. Since I paid for the pro version, I expect some better features: 1) the ability to get rid of that infuriating monster. Stress raises blood sugar. Stop annoying me with that thing. 2) The developer team could really use some help from people skilled at data visualization. The visualizations aside from the color coded entries are useless. Add better graphs. 3) Add the ability to customize the tag tiles. And why the hell is menstruation on there? mySugr knows I’m male. Spend a little time having mySugr respond better to user data. 4) Get rid of the advertisement on the report in the paid version. And make it easier to get to the reports. 5) Take advantage of the fact that everyone with an iPhone expect visualizations to be better and more detailed when we rotate the phone. mySugr does nothing to take advantage of that capability.

by HailieC

When my doctor handed me a piece of paper, I searched for something better and found this app. It tracks almost everything I need. I was surprised that my diabetes educator had not heard of it. I like that it estimates the A1C and the monster is cute. I like the idea of the package but I don’t need unlimited test strips-just the coach. Not worth paying extra for. To make it perfect, integrate with MyFitnessPal so I don’t have to enter meals in 2 places AND integrate with Freestyle Libre. This is such a need that I suspect you could charge a reasonable amount for it. I rarely use my Accucheck meter which does integrate. I would also like the ability to enter my own medicine not on the pre-defined list. The last thing I would like is the ability to rearrange or hide some of the icons. I rarely use some and have to go over 2 screens for those I use often. Great concept just keep improving.

by Laura_lyonhart

I’ve been using mySugr (I pay for the Pro subscription) for over a month now to track my glucose, diet, supplements, and medication for gestational diabetes. I love that it integrates with my Apple Health so it automatically shows how much I’ve exercised, the steps I’ve taken, and even confirms my glucose readings as my Contour Next app also integrates with Apple Health. The automatically generated reports allow me to easily keep my midwife updated on my readings. My one and only complaint and the only reason I’m docking a star is this: why can’t I see my scheduled reminders and update them? Once you input a meal mySugr allows you to set a reminder. However, once it’s set it does not display that you’ve even set one anywhere within mySugr or allow you to edit it. I’d also love to be able to set a daily reoccurring timer within mySugr for my supplements and medication since I also track it here, but there’s none to be found. This would be a really simple add that would take mySugr up to perfect!

by Mllertyvy

I’ve only been using mySugr for about a week. It’s been working well, however I’m confused about the difference between the free version and the pro version. What are the differences between the two? What are the added benefits of the pro version? I Love how well it syncs with my AccuChek Guide monitor. I don’t need a coach but that’s the only upgrade option offered to me in mySugr ... so I’m not upgrading because I’m afraid I’ll loose all my other data! Also, I like the challenges, but they can be confusing to figure out. Like the Greenhorn one ... I keep thinking I’m doing it correctly ... but then it’s telling me I’m failing! Over all a solid app ... but user direction could be improved. I also love the reports feature and how easy it is to use mySugr — it’s nice that the free option is so robust too (as I mentioned above, I’d upgrade but I’m afraid of loosing my data).

by Kellymomof3

We have enjoyed using mySugr to track our newly diagnosed t1 son. Over the three weeks we have been using it, we were able to earn the pro version by “taming the monster “ by logging 50 points worth of activity a day, for a week. This was not difficult as we logged every BG check, the insulin he received, what he ate and when, and how active to was. It has been a great help to us to have this format to do it. That hearing said, if we didn’t earn the pro version by our frequent use, there’s no way we would have bought the pro version ourselves. Everything with diabetes will nickle and dime you and mySugr is no exception. But we would have kept using the limited version indefinitely because it is totally adequate for our needs and we enjoyed that version as well. I’d recommend mySugr to anyone looking to keep good track of their or their child’s diabetes, especially before you are approved for and using your CGM or pump.

by Cyber553

I used an old app for many years but eventually it became incompatible with latest iOS and I had to change. I tried 6 different apps and this one trounced the competition at the time. That was 3 years ago, and since then, mySugr has gotten better in many ways.

This service and development teams are incredible. Super-responsive, they understand when you have issues and and I’m constantly impressed with how quickly they’re able to implement changes and get them out to their users.

One complaint about a recent change: If you have a meter that syncs entries directly with mySugr , you no longer have the ability to adjust the time of the entry. I liked to do this for times when I end up waiting 15-45 mins after testing to take my pre-meal shot, since getting precise timing of insulin injections is more important than precise timing of BG readings while fasting. Sadly, this is no longer an option and instead the only option is to delete the synced entry and recreate it manually, which is MUCH more painful. I wish they would restore users’ the ability to manage their own data how they see fit.

by Kayt.e.k8

mySugr is crisply legible w/out the add-ons and is also free from advertisements! Had mySugr on my droid and have recently switched back to iOS and it performs exactly the same way between both systems. Type 1/ accu check- aviva; use basic edition of app. Love the update options but currently have great insurance and endrocrinoligical care. Bug issues and/or crashing/freezing have never been an issue between both systems. Incredibly grateful to have found mySugr as any other app I’ve used in the past will allow about ten logs before demanding a monetary upgrade. mySugr allows everything you need for free and saves unlimited logs since account setup. This tells me that whoever created mySugr finds that the health and well being of a diabetic means more than monetary success; otherwise they wouldn’t offer SO MUCH FOR FREE! Thank you thank you thank you!

by Lambsmurf

I’ve been looking for an app like this for a long time. I had one similar a few years ago but for some reason they discontinued it. The best thing I can say is not only how easy it is to use but that it gives you a A1C average. I won’t know how accurate (close) it is until I go to the dr in late July for my Diabeties (type 2)check up.
I really like the way it shows your daily average & the whole screen layout so you can see everything at once. I wish there was a way to put in order the items that you chose when you record your readings like before meals, after meals etc. I would like to arrange them in the order of importance to me & all the other items that I don’t use or don’t use much I could move to the end.
Also when I record what I eat if there were some way of bringing up something you had recorded before ( I eat out a lot because of traveling so I’m stuck basically eating the same things because I know how that food affects my blood sugar). Just a few ideas to throw around.
I definitely highly recommend MySugar App!!!

by ViiViiV

I use this for tracking glucose, blood pressure, carb intake, and a1c. I use another app to log my food and calculate carbs and I manually enter the carb values in this app. I also use another app for tracking activity and for tracking my weight, and this app imports this data with no problem via Apple Health.

I started with just the regular version and then the pro version. But I needed the unlimited strips so I got the bundle. I’m very happy to have the bundle because the diabetes educator has been wonderful.

Best things: I can see the data easily in the logbook. Like the way the glucose, carb, and blood pressure values are listed in separate columns. Like the ability to describe the meals and tag food categories for each meal. Also like the separate note field and general tags like “before meal”, “eating out”, etc. Love the monster and the cute sounds. Love the reports.

Wish mySugr had the following:
Easy way to jump back to the top in the log book.
Larger numbers for the time values in the logbook. When making the entry I can see the time easily, but once data has been logged, the time value is in small font. If you can’t make the font larger, maybe add ability to zoom on the time when press and hold on the time?

Thanks for mySugr and the bundle service.

by PennRev

Really enjoying mySugr!! For the first time in 20 years my diabetes is under control! My doctor LOVES the detailed reports! I love the ease of operation and entries. My eyesight is improving and I am losing weight! I do not feel hungry all the time and I have a tangible way of seeing my progress.

If there was one thing I would ask for improvement would be a place where we could list other medications we take - as a heart patient Ibhave several meds I take that I would also want to log here. Timing is important. In the meantime I an abreviating the meds with letters so I can log them too. This has been a good work around. Perhaps also someWhere to log fluid intake also. Jus a thought. For me this has been a life saver. I love it!! Thanks!

by BigV1952

When I first got diagnosed it was really scary, and overwhelming time. mySugr gave me something to concentrate on, it really helped me to log all of my eating and glucose records easily. Six months later now, things have gotten better for me and my need for logging every meal became less and less necessary and less testing too under Dr’s advice. I still enjoy doing a daily log in the morning, I enjoy the apps giggle when I log a 98 it’s a great way to start your day on a healthy step in controlling your sugar . I feel every newly diagnosed person should use mySugr, the free one was great, but the paid gives you the photo option which I use to take a picture of my meter Incase I key it in wrong. Essentially this is a very important tool for recording your monitoring of your blood glucose and diet intake to help you lower your A1C.
I highly recommend it
Thank you my Shugr

by Sunburntbrain

I was a diabetic with little control. I had given up. I ran into mySugr and it all changed. I started using mySugr and it was fun. I wanted to use it. I bought the bundle that came with the Accu-Chek Guide Meter and UNLIMITED STRIPS. I started poking my fingers all the time! Wanting that control. My A1C was 9.6. I learned that with more knowledge came more control and an interest in a diabetic diet and lifestyle changes that have helped me noticeably lose weight. I can’t wait to see what my next A1C is. I’m sure it’s going to be a lot better. Oh I forgot. With the bundle comes a Diabetic Educator right in mySugr . Well worth the 49 dollar investment each month. No appointments needed just message her in mySugr . If you combine the bundle, a new meter lance and lancets all you can poke strips and an educator you’re making money to save your own life. This was the best medical decision I’ve ever made. Tame your monster! Get this app today!

by Msantiago1256

When I was diagnosed with pre-diabetes I went into data overdrive trying to get a hold of the problem and find a solution that works for me and my lifestyle. One of the key things I wanted was a solid, practical, and well designed tracker to help me paint a real world picture of my blood sugar daily. Of course mySugr Store doesn’t lack for applications and I downloaded nearly a dozen before settling on this app.

Many asked for a lot of personal information with little guarantee of data protection. Others didn’t have enough options for data tracking. Some where simply ugly and unintuitive. I’ve never been so impressed with an app. I feel in control of my data, engaged to use it, and have already impressed my dietician with the data I’ve collected. I loved it so much I went to their site to see if they where hiring a web app developer lol. It’s obviously an app that is made by people who love what they do.

by MarcBonner

You can’t fix what you don’t understand. this app helped me keep track of, and finally understand, how to take control of my diabetes. I was diagnosed with type 2 in October (A1c 11.4). I pricked my finger before and after meals, before and after exercise, every morning, every night. I wanted to know how diabetes worked and what affected it. By meticulously tracking everything (including using MyFitnessPal to track nutrition), in 3 months, I was down to an A1c of 5.9. What I found by my tracking was that I could bring my glucose down 30-50 points by exercising 15 minutes. Over these 3 months, I also lost 30lbs (from 270 to 240). I now wake up in the morning with an average 115 glucose reading. According to this app, this should bring me to a non-diabetic 5.6.

I keep testing continually. I’m 51 with small children… I want to be around for a long time. Thank you, this app!!

by Rodfle

New to being diabetic but mySugr tracks all my blood sugars if you have the Apple Watch it connected to their exercise app and keeps track of that you can log your food quite a heavy little program and if you want you can actually pay for the premium version which gives you unlimited test strips.

Update! So I was just diagnosed 3 months ago as having diabetes. My A1C was in the 10.9 range at the time. I found mySugr just days after and began tracking my levels very frequently and regularly. With the information I was able to adjust according. I added a daily 45 minute workout. (Never did before) and within 3 months my A1C was 5.4. My doctor was amazed and wants to share mySugr with others. He recommended I continue to track frequently and maintain what I am doing. He also decreased my medication and may take me off meds altogether. Thanks this app for helping me get my health back on the right track!

by Alfonso Bodoyeau

I have been tracking my BG for about 4 years now in IGluco. I have been tracking what I eat for about the same time in MyFitnessPal. mySugr pulls it all together. I still record my BG in iGluco because it comes to this app automatically. Without MyFitnessPal I would not know how many carbs I eating so I still must use it but the Carbs don’t come automatically. I sent that suggestion to support and they responded with a yes.

Since the BG comes from iGluco years of data were imported day 1 and I was rewarded with an estimated A1C day 1 that was exactly the same as my two week old laboratory exam.

The reports and the motivation that come from mySugr made it something I knew that I never want to live without and paid my money in the first week. When I took my reports to my doctor he said this is very important. Always bring the last two weeks with you when you come. Well done guys keep developing. Import more nutrition data, and add it to the reports. Those reports save and extend lives. I could cry.

by CaMegs83

I was very recently diagnosed with LADA diabetes. My road to diagnosis was a difficult one with every medical professional denying that I was a T1 diabetic and trying to treat me like a T2. Thanks to your app and a friend who is a certified diabetes educator, I am starting to get a handle on my life again. mySugr contains so many features that made navigating my new normal easy - from the user friendly format, to the hourly adjustable ratios, to the well thought-out data fields. In just a couple weeks I have managed to bring my average of 250 down to 165 and continue to trend down into healthy ranges. It has helped my kids understand my diagnosis and they love “feeding” my monster to see if I made him happy or angry, LOL. I cannot thank the creators of mySugr enough for the support it has given me as I navigate this life changing process.
If I had one suggestion, it would be to partner with or integrate a carb counting program or link. I’ve been using a few different online options but having a built in function would be amazing.

by Claire Schoonmaker

The this app app has changed my life I am a 13 year old diabetic( I have had mine for a little over 3 years) that is very stubborn when it comes to writing down my blood sugar numbers but when I got mySugr it suddenly became fun! It felt like it was a challenge to train the monster by the end of the day which can be difficult at times but it still helps me! Plus I’m like always on my phone so when my parents say log you sugars I can just switch apps! I love mySugr because within 7 days it can tell you your average A1C is which can help you before you have a doctors appointment! It is good for younger diabetics and older ones like me that don’t like to chart their numbers!😂 You can even name your monster mine is currently named Chomper! Hope you all get mySugr because it is amazing! And as always log your numbers diabetics!💉

by Joanwolk

mySugr is great overall. I’m using for gestational diabetes, and at my first meeting with a diabetes counselor, they were really impressed with the data report this app generated. I love that it syncs data automatically and wirelessly from my glucose tester.

I just wish I could set a different target range for my fasting blood sugar than the post-meal blood sugar. The color-coding of readings makes it really easy to scan for values outside the target range, but fasting numbers (at least for gestational diabetes) have a lower target cap than post-meal numbers so it’s not as easy for me to spot when my fasting number is too high.

I also sometimes wish there was a field for general notes, not just the meal notes (which I sometimes end up using to make other notes on the situation) but since that workaround exists, it bothers me less.

by Larry Seltzer

I needed to track my blood glucose and food..this is free and does way more than that, offering summaries, charts, and reports - those are a paid feature. I got a trial of the pro version and used it to print out PDF and Excel versions of my report, which I have to my endocrinologist. He was able to see the results easily. I’m continuing to use it. Since the data is all online, I can use mySugr on multiple devices and sync.

Could use more categories for food types - e.g. what type is coffee? - and I’d like to see A1C estimates without requiring 3 bloods per day...understanding it would be less accurate, but so is the estimate even with three per day.

I do like that you can go back and edit just about anything. Perhaps multiple undo features would be helpful in case you make larger mistakes, esp. with older data.

Overall, I’m satisfied with it. Using this data and other data - Bluetooth scale, for example - and merge it all in the Apple Health app. It might be useful to get more advanced reporting and/or recommendations from the entered data, such as looking into possible issues, or recommending changes to diet or exercise based on the data entered.

by Doberman_Warrior

mySugr is amazing. I tried several and this is by far my favorite. mySugr itself as a stand-alone is easy to use and lets you enter the usual blood sugars, insulin, carb counts, etc. plus notes on what you ate and then you can also tag the type of food and what you were doing (exercising, at work, etc). mySugr syncs directly with accu chek meters. It can also sync with Apple health (and by extension with garmin or with One Touch meters). By far the best feature is the premium subscription which gets you unlimited test strips and in app access to a certified diabetic educator. This has been incredibly helpful for me and is very reasonably priced.

The monster animation and level of humor in mySugr is fun too. I hope that they continue to add challenges and/or make the challenges automatic (like Apple does if you have an Apple Watch).

by Nbette

This application is excellent. I can use it to track symptoms, meals, and activities throughout the day. I wish I could use it as my main app to have everything consolidated, but I’m disappointed that I can’t link the Fitbit app or the device, the Cronometer app, or MyFitnessPal app. I also wish that it had more options for people with hypoglycemia, such as reactive hypoglycemia or dumping syndrome. It only has different types of diabetes as options. I’m also great value to pay $49 for the premium membership considering the unlimited test strips that will pay for themselves many times over if you need to test multiple times a day. However only Accu-Chek is supported. The cheaper memberships are good too and reasonably priced. In general, mySugr is fantastic.

by Punmaster.Rose

Two words: UNLIMITED STRIPS. The deluxe features are great for notating the day so you can notice patterns and the detailed reports look so nice. Im able to print them or email them to my doctor, and mySugr gives an estimated A1C once you give it enough data. They send you a Bluetooth enabled glucometer, which has simplified my life. If you have a continuous glucose monitor, this app links up with it. My diabetes educator is the first healthcare professional ive met with T1D just like me, she’s extremely accessible. I don’t feel judged for once and my diabetes is in MY control now. And i adore how mySugr lets me name my “diabetes monster”. Externalizing my condition like that really helps me disconnect from my diabetes and see it as a virtual pet i have to take care of. I CANNOT RECOMMEND THIS ENOUGH

by Mfethers

***updated review** They have added more brands of testing kits. I also asked them to be able to delete test results en masse, instead of 1 @ a time. They agreed & said they will try to get that done. For now, customer service walked me thru deleting mySugr & old testing info (which did not want to delete) then reloading mySugr . They still have not included my One Touch Verio IQ (which is only test kit I could get thru UnitedHealthCare). I like mySugr, & use it multiple times each day. Being able to print out my reports is very helpful @ Dr visits. It is silly, but I enjoy the little green monster's sounds and sayings. Also, I wish more diabetic Rx options were included (like Byetta).