myVCA Reviews

I have no idea how myVCA works or not because I can’t create an account due to a bug. When I try to create an account, it asks me to verify my address, so it can make sure it has the right account. The problem is that my street address has five digits, but it only lets me enter four. So it can’t verify my address and therefore, can’t create an account for me and just locks me out. I’ve tried calling the hospital and the corporate office and no one has been able to help me and neither have any clue how to help troubleshoot myVCA . Please help and fix this bug.

myVCA is worse than useless.

When i called the vet hospital to check in for my appointment (as instructed by the sign outside the office), i was told to use myVCA to check in. Why not let me check in on the phone, since I’m here and we’re talking ON THE PHONE?

Then i spent 15 minutes trying to check in using myVCA , and failing to get the chat button to work. The best i can guess is my appointment was never added to my account? I don’t know. I called in several more times, and they finally checked me in “manually” and we got on with the appointment.

Ordinarily this wouldn’t be terrible, but a car in the sun in Texas summer, with two screaming cats, trying to use a non working app and just wanting a PHONE CALL, was freaking aggravating.

We finally just had the “appointment” over the phone, which is what i tried in the first place.

myVCA failed in the worst way. It took the place of a working service and made the whole visit terrible. myVCA shows my pets and their records, but was utterly useless for the appointment.

The vet apologized and said it was their very first day using myVCA , and they are still working out the kinks.

*** If this had been my first time at this vet, i would have changed vets and never returned to this office. ***

myVCA has way too many bugs. Let’s start with the fact that half the time I have to re-login to myVCA when I want to use it. But today was the end-all of bugs. Eight notifications to administer my dogs heartworm preventative in under 5 seconds. Eight. I don’t need eight notifications. I don’t even need one notification because it doesn’t even notify me on the proper date. There is no way to delete this notification in any way shape or form to prevent it from going off again. So now my phone and my iPad keep alerting me that I have to give my dog his heartworm preventative which isn’t even due until the 19th. The notifications came in so fast my watch rebooted itself. You should be able to delete dosing reminders and you can’t. I can’t even dismiss them and there’s an option for that. And please don’t harass me with an email to help you sort this out. We played this game a year ago with the login bug and got nowhere.

I downloaded this for a free trial of the “Chat with a “licensed vet” feature since I had a free trial of it.
I don’t recommend myVCA especially if you have to pay for this chat feature.
It’s not even a vet. It’s a vet tech that answers these the last time I checked... you could be a get tech with little to no school. They call receptionists vet techs at most places.
The answer to a simple question about food was unable to be answered and I was told to call my vet.
So there you go. Their claims are all false advertising. You’re welcome.
**Edited to add response: if you are going to have your receptionists answer these questions you shouldn’t advertise that it’s a licensed vet that is fraudulent!! Even if they are “highly credentialed vet techs” they are still NOT LICENSED they are certified. You see the fraud now? And for all the exclusive education they apparently have they couldn’t answer a simple question about nutrition for a pet they have all the records on! It’s simply fraudulent. Don’t pay for it.

I don’t find myVCA useful at all. I can’t book appointments for my animals at my clinic using myVCA . I can’t see my invoice history (been a VCA client for years), the page is always blank. I wanted to change the card being charged for the Care Club and it’s been an “uh-oh something went wrong” message for months. Why bother even having the option to update payment method if it doesn’t work?

I do find the pet care guide interesting and thankfully I haven’t had to use the “chat with a vet” feature. myVCA just lives on my phone for the few reminders to give my pet their flea medication dose. 🙄

App works fine with reminders &tc. but when I tried to renew my cat’s prescription diet, myVCA offers no way to do it other than calling your vet, who is on file with them. When you hit the “buy online” button it simply takes you to myVCA ’s home page with no further links to food.
They very kindly explained at my vet’s office that you need to go on your browser, not myVCA , to the Vetsource web page to reorder.
myVCA ’s makers may want to rectify this.

I could schedule my appointment, access vaccine records, and change payment options all through myVCA which made it so much easier than tracking down the right phone number. Several months ago myVCA just refused to load anything for me, every time I opened it it just said “you are not authorized to this resource.” I lost my credit card and have to enter a new payment option for my membership but am unable to because NONE of the phone numbers I’ve been given have gone through and I can’t access myVCA . I’ve sent a report about this and i keep up with every app update hoping this will be fixed but I’m still locked out.

Overall myVCA is easy to use, I like the option to speak to a doctor although I haven’t uses it. The feedback and report a problem links dont work which is why I am doing this review. The feedback is that there are pictures of each of your pet/dogs stages in life with a blurb about what to expect. My issue is in all the pictures where there is a person present you never see a black or brown person. People of all walks of life have pets and if you plan to have people not just dogs in the pictures please make them more diverse racially, ethnically. All except for one person depicted are white.

Creating apps that are functional is just as key to creating apps that are diverse and inclusive.

I don’t know if it’s something wrong with myVCA or with my local VCA but the schedule appointment functionality is horrible. I have tried twice to book an appt and the default next available appt is January 01, 0001. When I go to look for a convenient date/time I select a date then hit time and it says no appts found. I’ve selected several days with the same result. Why wouldn’t you just show a calendar of all available time slots and let the user select one?

Dr. Decker and all of the staff are the best! My pers have been taken there for past 30yrs and always get the best quality care and they’re treated with love. No other vet can compare.
I love myVCA as well it makes it easy to track appts, pay for services and even reminds me to give meds to my furbabies. Normally don’t write reviews however they are just so outstanding I wanted others to know.

I love myVCA! It helps me keep track of my cat’s appointments and how up to date he is on his vaccines. myVCA even makes scheduling appointments easy! My favorite feature so far has to be that there are “dosing reminders” for if you have to give your pet medication. My vets office is always so amazing with answering my millions of questions, now with myVCA i have so many of those answers at my finger tips!

We just started taking Tank to VCA in Apex, NC and making appointments for him on myVCA is so convenient. We can choose our favorite Vet and it lists all the times and dates that she has open that we can choose from. What a great feature to have. So happy we found VCA and re-connected with our favorite vet after searching for so long.

As long as you enter your Information the same as when you signed up for the care club at the vet it automatically finds you and asks questions to verify it is you. You are able to update photos, update any errors that might be listed, update phone numbers and it's SO EASY to make an appointment! myVCA lists what all you have remaining for the care club and access to chat with the vet which is very exciting to me because I don't have to wait to see the vet to ask a question! Very easy to use! Great App! Thanks!

VCA Arroyo has taken care of our dogs on their best days and their worst days, and they are always our first call. They always manage to fit us in despite their busy schedule. We love all of the veterinarians, and cannot say enough wonderful things about them. Having a sick dog is never fun, but we know our fur family is in the best of hands when we need a vet.

myVCA is good works very well and tech support responds quickly and is very knowledgeable. The VCA Stoney creek people are the rock stars of the pet world in my opinion. They are caring and genuine in caring for your loved one and you. They know it’s stressful dealing with a sick companion and they do try and put you at ease. There is no one better or an app that is better to aid in your care of your fur baby. Love everything to do with VCA Stoney Creek and myVCA . Thank You all of you.

Update— after emailing them, they got my account up and going! Very easy to use. I have been able to converse with a vet over the weekend using myVCA and my usually vet called me this morning to follow up on my dogs prob! Great app now that I can actually use it.

Original review: I was It can’t locate my account. I have called the vet they have reset my account and I still can’t get logged in. I have uninstalled myVCA . Tried logging in with Facebook too.

I recently loaded the this app app into my phone. Then I realized I had made a typo when putting in my email address. myVCA didn’t provide a way to change it. My VCA hospital referred me to the VCA corporate office where I got an email address to use to request the fix in my email address. In less than 24 hrs of sending in my request, my email was corrected by Katie who also followed up with me. Great service! Always get great, caring service from VCA.

I can only say: customer service for a FREE app rocks! I moved and tried to change the VCA hospital location in myVCA itself. After several tries, a new download and an attempt to swap by using the map option it still didn’t work.
I dropped an email and within the hour help was on the way. I received a phone call, the Error I received was analyzed and my app was up and running with new VCA hospital correctly showing up.
Let’s say this once more: Human help for a free app! Five stars and thank you !

I’ve been to VCA North Main Street and VCA south Weymouth. All the doctors and employees i’ve seen or interacted with are always so wonderful caring and knowledgeable!! Had to say that first. Also about myVCA. I think it’s great, easy for me to use. Good to keep track of medications especially if your pet is on multiple, also to keep track of appointments. If you’re part of the care club (which so far is also great!!) all your info is automatically downloaded so you can keep track of all that too without doing anything.

Brought my dog here for a second opinion on his eye infection. I’m so glad I did because it turned out that he had ulcers and that’s why his eyes were not healing correctly. So I broke up with our old veterinarian and now I am definitely a client to this veterinarian for the rest of my life. Thank you for taking the extra mile and helping my little Sergeant pepper get better

myVCA is awesome, except for when it’s not. With the previous update, the “send an image” feature was not functional, so when chatting with a vet, I couldn’t send pictures of what I was talking about. Currently, after entering my info on the login screen, myVCA locks up and won’t function, so I can’t make appointments easily.
In theory, myVCA is amazing, but the bugs are a real bummer.

I love that myVCA exists and you are able to quickly access info for your pet. I am not sure if I missed it, but a badge or verification of your pet's shots and such would be nice and handy to have. For example, when you visit a groomer or daycare, they ask for proof of vaccinations. Excited to see myVCA evolve moving forward!

I love myVCA . It’s simple. It keeps track of my fur babies information. BUT!! I think the medication reminders could stand to use an upgrade. It gives you the option to dismiss, given or edit. Edit has no function except to edit overall medication.

The register was easy! You just enter some information about yourself and choose your hospital. It found my information quickly. I like the access to a doctor for 24/7. Easy to see which member benefits you have utilized and which you have left! Simple but great app.

This this app app is a invaluable tool for keeping track of your pets. myVCA is well thought out, kept up-to-date and has almost instant support. The developers gave a lot of thought for smooth navigation and visual understanding. It’s easy to use and everyone who has a pet and uses the VCA Animal Hospital should definitely download it.

Really quick to set up account &was able to sync account just by entering my name. Easy to set up an appointment that’s convenient for our schedule. I like how it also shows any appointments that need to be scheduled &the services I have available from my plan. Also exciting to know there’s a 24/7 messaging with doctors just in case.

Thank you Abe got helping me to log into the VCA Portal!! One in the portal - I was able to easily navigate through to App to find my past invoices, see what vaccines my furbabies are needing; order pet food, and book any future appointments needed for my pets. myVCA was extremely easy to figure out. Thank you for making my life a little bit easier this app 😊. Keep up the great work!!

I am so thrilled the VCA came out with myVCA. It makes scheduling appointments and accessing your pet’s medical records so easy. No more digging through a paper file for records and wasting my time. I’m able to schedule appointments when I’m available instead of waiting until the office is open. I haven’t used all the features yet, but I’m already thrilled about it.

myVCA makes my life so much easier! Between scheduling appointments (and being able to add them straight to my calendar!), updating my information, showing me upcoming vaccination fire dates, etc., AND being able to chat with a vet and get advice 24 hours a day?! I could not be happier. It's the perfect companion to my care club membership and makes me love the vet clinic we go to even more.

It is great to be able to schedule a visit with the veterinarian right from your phone! Even late at night or on the weekends. I love the medication reminder application. So easy to remember my pets monthly flea and tick and heart worm medication. And I can even re-order them online! Fabulous!! 💜