healow™ lets you communicate with your doctor’s office and access up to date
medical records. You will be able to access your appointments, lab results,
vitals, manage medications and other personal data all within one app. From the
healow™ app you can manage multiple accounts and access...
New to Dr Smart... app is an awesome 1st step
After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.
I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app! What you see on the app: - Some of your records. -you cannot open your lab results, or anything like that though. - Maybe half of your medications that you take from other doctors. - Appointments (this feature I’ve never had trouble with). - As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program! My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence. Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like! I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.
The best app, for the very best Doctor.
I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S.
Good idea, poor execution
I have this app on my phone because it’s used by my daughter’s pediatricians office. In theory, I could see on it appointments, medical information, communicate with the pediatrician, etc. In reality, however, I find this app to be completely useless. Either the problem is with the app itself, or with how it’s linked to my doctor’s website. Either way, messages don’t open up, I don’t see appointments, I can get records, etc. Basically, it doesn’t do anything it purports to do. For example, I can see on the app that my doctor replied to me, but the messages don’t open up. Or they take so long to open, that I get frustrated and just log on directly to my doctor’s website and read it there. As a result, I don’t actually use this app. I check it once in a while, to see if anything changed after an update, but I end up resorting directly to the doctor’s website.
This app is a waste of time and effort. I can access my information by logging directly into the Healow website, but the app has no data. I can log into the app, but there is nothing there... no appointments, no lab results, no messages, nothing. I can see all of this information on the web so I know it should be there. Support has been unhelpful. They send emails apologizing and asking me for details about my problem. I tell them the problem over and over and over again. Their only answer is to uninstall and reinstall, which I have done 3 times. Still, the same problem of no data in the app. Last email, they want me to ask my doctor’s office to open a case with them. What? Are you kidding me? If you can’t solve this problem with one support ticket, how does a second support ticket solve anything. Don’t waste your time. The app does not work
New Version Erased my Login Info
I like the program but it's only as good as its implementation by the medical practice. They determine what gets posted and the amount of detail. I'm using different apps for different hospitals and doctors. It's frustrating that I can't share information between them. I often find that specialists forget to send results to my primary care doctor. I'm not crazy about how email is implemented. I'd like to be able to send a message to my MDs assistant without having to type in a long subject line to made sure it's routed to the right person. I'd also like folders for messages.
I like having this option to tell my doctor something that is on my mind that I might forget by the time I go for my appointment. Sometimes it ends up looking like a chapter of a book, but it saves him time when I am there, bc he knows already and is prepared to take care of the problem. If I had not sent a message, I would be in the exam room longer, taking up some time that should be for another patient. I did have a problem with not being able to send bc of commas, etc. after telling the receptionist at the office she gave me a phone number and I called, got it taken care of and now have no problem.
I love Healow, I really do. It's a great app, but my only complaint is that when you're sending a message to your doctor/nurse or whoever, it doesn't allow you to use apostrophes. It says "special characters like ' are not allowed." Is there any way to fix this?? Because I type contractions more often than not without thinking and autocorrect fixes it too if you don't put it in, and separating out all the words or taking the apostrophes out is really annoying and takes more time than necessary. I know this is a minor thing but it's SUPER annoying. But regardless of that it's still a great app that I would recommend to others.
Shocked how helpful it is!!
I’ve only used this for about 3 mths. I have a TON of scripts due to nerve damage, high blood pressure and now liver issues because of the long term medications that I need. I never remember when I’ve made my next app & I always lose the cards. This has everything in one place. Finally!!! Plus my doctor’s office is able to answer day to day questions, refill non-narcotic medication and I am able to find out about past visits all together. I have a lot of health issues so I find this VERY helpful. If you are the same or have an elderly parent/family member this will make life so easy. Only 4 ⭐️ because I haven’t figured it all out.
Referring Dr Brown
I was in need of a new Doctor ASAP and found this group of doctors. I had such nerves about having to find a new family doctor. I came across the Houston Primary Care group and was extremely pleased with the staff in Byron. I made an appointment and was seen that next day. I am so pleased with the staff that I’ve worked with. I was afraid to make the switch, but I am extremely impressed with Dr. Brown and his staff. I was made to feel right at home, like I had been with them for years. From the front desk to Henry in the back office. I would recommend this group and Dr. John Brown to anyone who is looking to have a true Family Practice.
Excellent portability if you have more than one physician
I like having all my lab values available so I can just hand my phone to a new doctor to view any needed lab data directly. Text messaging directly with doctor’s nurse has given me fast direct access you would never match with phone calls. Appointments are easily verified by dates & times if you forget. In addition, appointment reminders can be sent to you as well. Medication records are continuously available for your convenience and easy to update by you and your physician. This is a concise, easy to use medical program everyone will appreciate.
Notifications don’t work
When I’m writing messages back and forth to my doctor over a period of a couple days, it would be nice if the notification feature actually worked. When new messages from my doctor come in, I am not notified in any way unless the app is actually open on my phone and I am looking at it. If I am just using my phone as normal, I do not get any badge, banner, or sound notifications indicating that I have a new message waiting in the app. So really how is that helpful to those of us who use this app regularly with our doctors’ offices? It is really a waste of time to have to keep re-opening the app to check for messages from my doctor (which load very slowly) when I should just be able to receive those push notifications like any other app that I use on a regular basis. Please improve this!
Not user friendly
For me the biggest and most frustrating issue in this app is it’s messaging feature. Besides the fact that you cannot use simple punctuation, like apostrophes, you also cannot reply to your doctors messages. You have to start a whole new message, there is no threading of conversation ability. With a special needs child we sometimes need to go back and forth about things. This helps avoid bringing him into the office where there are sick kids that could pass him germs. A simple cold has almost cost him his life in the past, as he cannot manage the mucus/congestion that comes with one. Seeing records is difficult at best. Tests results come in, eventually. But not always in a timely manner. Good luck with the app! I hope they make it better as it COULD be an invaluable resource. As of now, it’s just a pain.
Nice to have my information readily available
I feel bad for the person who can’t get it to work. Maybe it has something to do with area of the country??? Anyway, it works for me. I have used many features. I can request an appointment or prescription refill. I can review my lab results. I can see upcoming appointments. That’s about all I need to do. I have not needed to attach a file to send to my dr, so I can’t help the frustrated person with that. Hopefully, the app designers will correct that unfortunate dilemma, because sending info documents to doctor is a necessary and usual task.
Limited and Confusing
I spent an hour trying to add a new practice - I could find it but there was no option to add it. Not intuitive and many options missing. When I follow the link in my email, shouldn’t it take me to the practice? Do I need a separate account, login and password for each practice? I have an account on Healow, but when I enter my current login and password it says it can’t find it. So there should be an option to creat an account in that case, correct? I’m given no options, just that Healow can’t find it. Your graphics are pretty, but common sense options are missing. No link to a help webpage? No way to describe your problem on the help form? And that font size for 25 year olds is ridiculous. 25 year olds are rarely checking their health info. Where is the geriatric font?
No. healow does not seem very safe to us. This is based on our NLP (Natural language processing) analysis of over 6,521 User Reviews sourced from the Appstore and the appstore cumulative rating of 3.4/5 . Justuseapp Safety Score for healow Is 14.5/100.
No. healow does not seem legit based on our analysis. This conclusion was arrived at by running over 6,521 healow User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for healow Is 14.5/100.
healow works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
By Dianne Cotter
Sep 05 2021
The Healow app was hacked into and the Hackers got my medical records. Don’t know if they also put spyware on the Healow app. I deleted the app and will never use it again even though I really liked the app. However, security comes first so I cannot have this app on my phone.
By Dulce Arzeno
May 04 2021
I can not get to be able to send referral to another doctor. I can not send message to the person that send the referral so she can send it to another doctor.
Apr 07 2021
Cannot change email address. Instructions are incorrect. Attempts to contact Healow are useless because doesn't allow for any issue other than change password!!!!
Mar 06 2021
The medical portal that we use to access our doctor and medical records required us to download this app. The next time we accessed the portal I saw a picture of her iPhone. UNDER THE PICTURE WAS THE PASSCODE TO UNLOCK HER PHONE. NATURALLY I WAS SHOCKED TO SEE THIS. I HAVE NO IDEA HOW THEY GOT THIS INFORMATION BUT IT APPEARS THAT THEY ARE ABLE TO HACK INTO YOUR PHONE. WE NEVER CONSENTED TO THAT AND I HAVE NO IDEA WHAT OTHER INFORMATION THEY OBTAINED WITHOUT MY AUTHORIZATION. DO NOT INSTALL THIS APP.
By Teri Lamphere
Feb 26 2021
Tried a few years ago and again today to set up an account. I kept getting Codes sent via text, yet they keep saying invalid and then I get a bit further then I have to keep changing my password. It happened again today. I am giving up on this...
By Mary Pride
Sep 22 2020
Worst experience with an app ever!
Have tried to get access to my patient portal in excess of 30 times. Says it will text a verification code. Text is never received. Had to enter over 20 different complex passwords before the app finally approved one. When I tried to then finally access my account app said user name and password were invalid! Over 14 emails to Healow and nothing resolved. I am extremely angry, frustrated and it drives my blood pressure up! Total pos.
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