UnitedHealthcare app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
38.8%

Login
28.6%

Connection
12.2%

Something else
12.2%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of UnitedHealthcare Problems 😠👌🔥

- Navigator not returning phone calls

- Phone system not working properly

- Not getting $75 for January

- Card not working

- Searching for a healthcare provider is a nightmare

  49 Reported Issues: 😵🆘🛟🚨📢

Zenon Ronald Stelmak
2024-11-07

When signing in to the app on iphone 15, I get a message that says "We're Sorry. Something went wron

Kim Corbin-Lewis
2024-02-07

Product scanner not working since January 1, 2024 when I initially downloaded the app - must enter item barcodes manually. Deleting app and reloading doesn't fix the issue. How to fix?

Mark Joseph Nauman
2024-02-07

can not connect to uhc.com, constantly getting message "Sorry. It's not you, it's us. We're currently experiencing an internal server problem. Try refreshing the page or check back soon. Error UID: kCPqbkwQVWP2RS-arcade_user". Can not connect no matter what browser or app I use. Have cleared all cache and have tried In private and incognito modes, neither of which worked. For such an organization we should not have to deal with this crap. Get your act together or face the consequences..............

Jeffrey Troendly
2024-01-30

Product scanner doesn’t work. Must enter numbers manually. How do I fix?

Kathleen Gilliland
2024-01-05

Android app has stopped working on the OTC product scanner. The last 2 purchases made in December I had to enter the bar codes manually, and tried it today (new year, maybe it is fixed) and it still does not scan. It used to scan beautifully up until about Oct 2023. Please fix this!!!

Theresa Pausch
2024-01-02

App keeps freezing on a page

Virginia Adams
2023-12-30

The product scanner in the UHC app is not working. I can log in, go to UCard Hub and find the scanner, but then it won't read a bar code.

Bruce Cable
2023-12-28

My app will not scan products. I must enter number manually. Why?

Shirlene Patterson
2023-12-12

ucard scanner doesn’t work at all and most of the time entering manually doesn’t work.

Francis R Perkins Jr
2023-12-05

ucard app scanner doesn't work most of the time

Debra D. Peacock
2023-11-26

New number that I changed with uhc is not showing up on the app and old phone number still showing up and it's not letting me login. Old phone number is 912-470-1106 New phone number is 912--548-2784

Kevin
2023-11-09

My UHC app keeps logging out when I sign in saying to try again later. Been doing this for 2 days now.

Chris
2023-08-29

The UHC App is not syncing to my Apple Watch/iphone/Pedometer. It stopped syncing 8/8/23. Please review and advise. I need this to work for My Rewards.

Michael Leroy Woods
2023-08-28

I made an appointment with an Allergist in Tucson. In network. Last week it showed non in network in Tucson. The billing for the allergy dept says they don't take my insurance. What is going on?

Sonia Silva
2023-08-25

App worked fine a couple of weeks ago. Now it’s just a blank blue screen. Not sure what went wrong?

Cathy Hardy
2023-08-11

You've had this problem with the app for several months. Now, why are you guys fixing it?

Alan Paul Schnarrenberger
2023-07-23

"We're sorry. Something went wrong" on attempt to login on UHC app

Aaron
2023-07-20

UHC app says browser unsupported, yet I have both chrome and Firefox. tried to uninstall and clear cashe nope won't let me sign in. App constantly broken.

Cynthia S Bradley
2023-06-10

cannot report or rewards achieved not showing and rewards section not accessible

Charles Fishel
2023-06-10

Cannot access UHC Rewards with computer to update steps. This happens frequently and lasts for days.. Why does this website have so many problems? Your customers deserve better.

Jeff Gollier
2023-06-01

Unknown error on app needs to fixed asap I try to buy otc products says a Unknown error occurred try back later frusted at your piece of crap app doesn't work good yes I upset at it

Jennifer A
2023-05-28

Log in Error Started 5/27/23 around 9pm pst. I even changed my password. I can log in on the website using the new password but not the app. Please help, now my Apple Watch is unable to track my progress!

Tammie Moore
2023-05-28

It want let me log in.....it says an error has occurred, please try again.And I do and same thing all day it's been doing that.I even changed my password still no avail

Sandy Moore
2023-05-28

Unable to login to UHC motion, changed my password, still can’t login. Help please!

Carloz
2023-03-05

App is not syncing with my Google fit correctly. Only showing a quarter of the steps reflected on my app.

Carol Jeffcote
2023-02-23

I have been trying to log in too the UHC app for the past few days and keep getting the error message "We're Sorry. Something Went Wrong". My steps aren't being tracked, I can't access the UHC card, etc. I can't even find a contact number in order to call someone. Please help!

Nancy Skavatsos
2023-02-22

Unable to log in no previous problem with my password

Michael Powell
2023-02-15

Have tried repeatedly to place order for OTC products. Every time I get to checkout/place order, "Unknown Error" shows at top of page and I the site will not allow me to place order.

Kathleen Van Ark
2023-01-30

Have tried repeatedly to place order for OTC products. Every time I get to checkout/place order, "Unknown Error" shows at top of page and I the site will not allow me to place order. It's bad enough that many products are out of stock, product descriptions are non-existent in most instances, and the quality of many generic items is poor, but when one can't even place an order, it's time for UHC to fix this mess.

Loretta Story
2023-01-07

I have logged into my account. My address is correct. After I have selected my items to place my order, when I check out, it will not allow me to and at the top states "unknown error". Please provide assistance.

Showing 1-30 of 49

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About this app

It's designed to save you time by providing easy access to your information. - Find doctors, specialists, or health care facilities with our guided and location-based search. - Save your favorite doctors or facilities for easy access. - Review your claims by member, provider, status, facility, service or date. - Review your claims payment breakdown and Explanation of Benefits. - Never lose your insurance card again!  Managing health care on the go just got easier with the this app app!  View and share your ID card. - Know how much you could pay for treatments and specialty services. - View your copay, deductible, and out-of-pocket expenses. - Know your health reimbursement, flexible spending, and Optum Bank health savings account balances. - Use HealthSafe ID™ (a new, enhanced login that lets you access nearly all this app digital tools with one username and password) to securely access your app. - Never forget your password again with Touch ID or Face ID.