UnitedHealthcare Status

Product scanner not working since January 1, 2024 when I initially downloaded the app - must enter item barcodes manually. Deleting app and reloading doesn't fix the issue. How to fix?

can not connect to uhc.com, constantly getting message "Sorry. It's not you, it's us. We're currently experiencing an internal server problem. Try refreshing the page or check back soon. Error UID: kCPqbkwQVWP2RS-arcade_user". Can not connect no matter what browser or app I use. Have cleared all cache and have tried In private and incognito modes, neither of which worked. For such an organization we should not have to deal with this crap. Get your act together or face the consequences..............

Product scanner doesn’t work. Must enter numbers manually. How do I fix?

Android app has stopped working on the OTC product scanner. The last 2 purchases made in December I had to enter the bar codes manually, and tried it today (new year, maybe it is fixed) and it still does not scan. It used to scan beautifully up until about Oct 2023. Please fix this!!!

App keeps freezing on a page

The product scanner in the UHC app is not working. I can log in, go to UCard Hub and find the scanner, but then it won't read a bar code.

My app will not scan products. I must enter number manually. Why?

ucard scanner doesn’t work at all and most of the time entering manually doesn’t work.

ucard app scanner doesn't work most of the time

New number that I changed with uhc is not showing up on the app and old phone number still showing up and it's not letting me login. Old phone number is 912-470-1106 New phone number is 912--548-2784

My UHC app keeps logging out when I sign in saying to try again later. Been doing this for 2 days now.

The UHC App is not syncing to my Apple Watch/iphone/Pedometer. It stopped syncing 8/8/23. Please review and advise. I need this to work for My Rewards.

I made an appointment with an Allergist in Tucson. In network. Last week it showed non in network in Tucson. The billing for the allergy dept says they don't take my insurance. What is going on?

App worked fine a couple of weeks ago. Now it’s just a blank blue screen. Not sure what went wrong?

You've had this problem with the app for several months. Now, why are you guys fixing it?

"We're sorry. Something went wrong" on attempt to login on UHC app

UHC app says browser unsupported, yet I have both chrome and Firefox. tried to uninstall and clear cashe nope won't let me sign in. App constantly broken.

cannot report or rewards achieved not showing and rewards section not accessible

Cannot access UHC Rewards with computer to update steps. This happens frequently and lasts for days.. Why does this website have so many problems? Your customers deserve better.

Unknown error on app needs to fixed asap I try to buy otc products says a Unknown error occurred try back later frusted at your piece of crap app doesn't work good yes I upset at it

Log in Error Started 5/27/23 around 9pm pst. I even changed my password. I can log in on the website using the new password but not the app. Please help, now my Apple Watch is unable to track my progress!

It want let me log in.....it says an error has occurred, please try again.And I do and same thing all day it's been doing that.I even changed my password still no avail

Unable to login to UHC motion, changed my password, still can’t login. Help please!

App is not syncing with my Google fit correctly. Only showing a quarter of the steps reflected on my app.

I have been trying to log in too the UHC app for the past few days and keep getting the error message "We're Sorry. Something Went Wrong". My steps aren't being tracked, I can't access the UHC card, etc. I can't even find a contact number in order to call someone. Please help!

Unable to log in no previous problem with my password

Have tried repeatedly to place order for OTC products. Every time I get to checkout/place order, "Unknown Error" shows at top of page and I the site will not allow me to place order.

Have tried repeatedly to place order for OTC products. Every time I get to checkout/place order, "Unknown Error" shows at top of page and I the site will not allow me to place order. It's bad enough that many products are out of stock, product descriptions are non-existent in most instances, and the quality of many generic items is poor, but when one can't even place an order, it's time for UHC to fix this mess.

I have logged into my account. My address is correct. After I have selected my items to place my order, when I check out, it will not allow me to and at the top states "unknown error". Please provide assistance.

For the last 13 months, have the same problem trying to log into member.uhc.com (or the other various URLs, all of which re-direct to myhealthsafe-id.com: In short, I do all the usual re-set pwd, etc. and it ends up giving error message that system can't find my user name. I use the site infrequently, but since Dec of 2021 I've spent hours with web tech support (not 1st level customer support). And what happens is it won't work until it does. Today I had to get off my PC (Win11) and use my Chromebook to reset the password -- voila it worked. Logged out and tried on my PC (Chrome) and same old error messages. I even wrote a long letter to Executive VP of UHC IT dept and because I manage the account for my wife they sent me 4 pages of POA forms to fill out just to discuss it with me -- I had only written them to tell them of these on-going problems with the websites -- as I run commercial websites professionally, I was giving them a courtesy fyi that their web site is 'f*d up. SO...in reading comments here today for first time, it seems that the site just goes out and comes back. It's a crap shoot.

can hardly ever log into UHC account on laptop.It just goes to healthsafe ID and give sme a blank page every time i try to log in.When i check heath safe id on it allways says website is down. What the heck. very frustrateing!!!!!!!!

My uhc app haven’t worked in a month.

Have called your web site tech 3x went through all settings and still get error box " “We’re Sorry. Something went wrong Your web site is the only one I am having trouble logging on. seems like lots of folks having the same issues

For the past several days, my steps will not sync to the iphone app. The apple watch shows my steps. I open the and it begins to sync, when the sync finishes, nothing updates. The same issue is happening with my wife's iphone and apple watch. Her watch and iphone is a newer version than mine, so it isn't outdated equipment. 1. I have powered both devices off and on.... 2. I have reinstalled the app 3. I have re-paired my apple watch. 4. I have reset my apple watch. I am not sure what else to do.

For the last couple of days unable to log in, getting "Something went wrong" message. It happened in the past also but could be cleared by re-installing the app; now I tried this several times but with no success.

Step activity just stopped syncing with my Zepp app. Has worked perfectly until 2 days ago. Cleared the cache, forced stop, still not showing my steps for this week. Any suggestions on how to fix this little snag?

For about the last two weeks, my Motion App hasn't been syncing. No matter what I do -- reset my phone, reload the app, it says that there's no new activity. I walk at least 12,000 steps a day. I do have an older fitbit that doesn't sync with it so I just use the phone as the app and walk with the phone. It has worked fine until recently. What is up? How do I get it back?

The security HealthSafe ID uses a phone number to send an automated phone message before you can sign in. However the phone number shown is an old number from our former house. The current phone numbers are available according to a customer service person. But said IT would have to up date the security app. Now what do I do to get logged in?

Uhc app will not install

I get a canned message “We’re Sorry. Something went wrong,I thought it was a bit odd since i had signed in earlier with no problem.I wanted to take my health assessment.Will this issue be fixed today?

The UHC Motion app won't finish loading. Just happened after my Android phone updated five days ago.

I am not able to login to sync my steps on my android phone. I get a canned message “We’re Sorry. Something went wrong. Please try again later”. The problem started yesterday 7/10/22. I tried cleaning cache, shutting the phone (Samsung Galaxy 10Ae). I even deleted the UHC App. Then installed it again. Nothing worked, today I was able to login but then it said to allow to sync with the Google Fit App., which I did. I was able to continued but it never uploaded the steps completed yesterday (7/10/22). I completed the steps for today but once again I got the error again when I try to login. Please advice how to rectify this error or glitch. Thank you,

Haven't been able to log in to UHC app for a few days now. Keep getting message saying "We're Sorry. Something went wrong. Please try again later" I CAN log in to UHC website on my desktop computer, but not the app on my phone - where I need to sync. activities. When will it be fixed?

App does not let me login. Says “Something went wrong, try again later”. Tried uninstalling/reinstalling, made sure everything was updated, still not working

cannot log into UHC app at all. Get msg saying "We're Sorry. Something went wrong. Please try again later" ???????

cannot log into UHC app to sync my steps. Get the something went wrong try again later. all was ok on 7/5 to report day 1. cannot get in to sync for day 2 and 3, 7/6 and 7/7. Have retried several times. usually only need to retry once. Have Samsung S10, android v12. On 7/6 did have Security Patch #39 update applied. Internet connection is fine; no problem with other apps. Have emptied UHC app cache; checked phone storage and optimized; all fine there. The app is the only way to sync my steps; cannot do it online that I can see; am able to login to UHC on my pc. What is the issue and how do I get it fixed?

I have a normal AT&T size phone, but your app has no screen .... I have a sliver of screen at the botto km of my phone. Unusable.

About four days ago my app on my phone stopped updating. My phone will sometimes update, but my watch does not. I have restarted both my watch and my iphone. Not sure why my watch isn't updating and my phone takes HOURS before it updates. So I never know where I am until maybe the next day when finally my phone shows my stats - but my watch never does. This just started earlier this week.