Contact WellSky Personal Care Support

This app is AWFUL. I’m a care provider and the company I work for recently switched to using this terrible app. There have been several occasions where I will select my client and the clock out time only to have the app refresh and erase everything I put, making me late for my shift. Sometimes I don’t even see numbers when selecting an out time, just an empty screen that will let me scroll down never seeing anything until you close the app and restart it, also making me late for shifts. Speaking of shifts, a seconds timer is never displayed yet you can clock in and out to the minute and still be “off” because you were not to the second. It’s very frustrating. The shift display is bad and half the time when you click on a shift your taken to the gps of your location on the map. Settings like profile picture and basic information can not be changed in the app. There is also no way to see total hours for the work week. If you want that you need to do the math yourself which is once again annoying for a care app as most apps will have a running total of hours worked. If you have a company or work for one that is considering this terrible app tell them to run away as fast as they can.

First of all, you should just answer the pandemic questions then clock in, then after your shift you should be able to put down your task cause not every day is the same, it seems to be bass Ackwards. And when you answer the comments you have to put none in there just so you can go to the next question but half the time it goes back to asking you for the comment again. I work five days a week and I’m lucky if I can punch out or in two times in a week. I have to notify my company to punch me out or in all the time, whether I’m 18meters or 9m or 35m, from house of client, it don’t pick up the GPS maybe that’s why I can’t punch out. I can’t even find my hours I worked, you can’t go back two weeks you can’t even go back 3 days, only if it’s in the same week you’re working, what’s with that! I have every right to know my hours for the month and to see my hours. Lousy app. It’s confusing! I’ve been working on apps and computers for over 20 years so it isn’t me. I’ll give it a half star.

This app needs work. I am currently a user and I’ve had so many problems with the location and trying to log in. It says I’m located to far from the client to clock in for my shift, while I’m actually inside the home with the client. The company had to set a larger area for the clients location, and sometimes that doesn’t even work. It refuses to take my password, sometimes it doesn’t even pop up as an option. Says to log in with credentials, but doesn’t have a section to put the password in, and when it does I push the button to log in and it disappears again. I’ve been using this app for a while, I have the Face ID/ fingerprint function on and it refuses that as an option because I need to log in to change that setting. I’ve had so many problems with it that I need to use an automated system through the company I work for to clock in/out and document the days activities. If I could post a photo or video I would cause this is absolutely ridiculous.