Zocdoc Reviews

Useful unless you need to narrow the search by something like area (video appointments apparently negate area restrictions, even 2000+miles away?), insurance (maybe they used to take it, but presently? Nope.), doctors that treat children (they may, they may not), or doctors accepting new patients (even when it says they are, they probably aren’t). They also give you no way to contact the providers directly, you have to just make an appointment through Zocdoc and wait for the provider to contact you. I’ve had four appointments cancelled because they either don’t treat children (when I specified in the “filters”) or because they aren’t accepting new patients (when their page said “accepting new patients”) and wasted literally three weeks because I have to wait to be contacted, instead of giving me a number to call the office and ask them for accurate info.
All in all, google is easier.

This site has one choosing a specialist, but including a wide range of physicians who are outside of the specialty range. E.g., pediatrician is listed when seeking an orthopedic surgeon. No where does the skimpy data provided indicate this doc is an orthopedic surgeon. Especially not when the person to be seen is a senior citizen!
Nor does it discriminate/refine the data search to identify any details re the physicians, note their credentials, area of surgery expertise (e.g., upper or lower body), where they perform surgery,etc.
I do not think it is at all prudent to tell the person seeking a doctor to have them take a picture of that person’s insurance card. With wide ranging identity theft issues around the globe, this is a thoughtless request to make. In addition, your first suggestions are so-called ‘sponsored’ docs. Yep, put your advertisers first in line. Never mind where their business is at, no details re their qualifications.

I rarely write reviews and I am extremely hesitant to project a singular experience of a provider on a marketplace onto an entire app but after several terrible experiences Zocdoc feels medically negligent as do the doctors. I’ve been to a orthopedist who erroneously diagnosed me with athletes foot and a bone spur. A dermatologist who postponed the meeting 15 minutes before it starting then wasn’t able to authorize my prescriptions with insurance. Another dermatologist who tried to sell me an egregiously expensive product and then wouldn’t refill the prescriptions I’ve used for years. A primary care physician where a later doctor described her care as “there to get you out the door and irresponsible.” Zocdoc shows drs drowning in positive reviews and seems to aggressively bubble compliments to the top. Drs can cancel with almost no notice and way too many agree to treat you online for conditions that they definitely should ask you to come in for. For all its glitz and polish, this app pushes a last minute “in and out” approach to doctors that results in inferior care with professionals who are not significantly vetted or held accountable. Just call a dr to get quality care and never use Zocdoc - it is not worth it.

Used Zocdoc to book a doctor that advertised himself as in network. Went to the doctor, paid my copay and left. Months later I got bills in the mail for $200,$300,$400. Apparently they were advertised as in network when they weren’t. I then learned this same docto was extorting other friends and colleagues on the same platform. When I contacted this app I bugged them for months - they did nothing, even though each provider signs a contract saying they will tell the truth about whether or not they’re in network. Disappointed such a great idea cares so little about patients and clients. This is one of the very many things wrong with healthcare in America.

UPDATE: they wrote back to me on Zocdoc Store saying to contact them and they’ll help me out to fix this. I’ve legit been contacting this app for help since April (it’s July) and they tell me they haven’t been able to reach the doctors office for 4 months. I wish I could believe that.

Zocdoc is poorly made. How do you advertise yourself as an app to find doctors that take your insurance, without having to call every single one of them. But have a lack of doctors within people’s location, and I’m not the only one the countless number of one star reviews are an understatement of how bad Zocdoc is. And some of these doctors aren’t even professionals you would go to for certain appointments. Like why would I go to a nurse who specializes in Pap smears, I want a gynecologist not a nurse. You lack the resources to each run Zocdoc. If you can’t have every doctor that can we can google on your app then it’s pointless. Stop falsely marketing yourself to consumers who literally went out their way to try your app but found it more frustrating than calling every doctor in the area to see if they take our insurance. I even thought it would make it easier than calling your insurance company but eeerrrr nope it’s pointless. Zocdoc isn’t what it’s made out to be, respectfully.

I had an appointment with a doctor (Alejandro Mora) two months ago, the first visit was fine, i asked them if they could recommend me a Nutritionist, but they said “you don’t need that, we can help you”. Well, they were wrong, they don’t have any idea about Nutrition. I told them my diet during the first visit and they said “you are good”, then they told me that i needed to make another appointment for nutrition. Basically, I paid $75 dollar for my second appointment and just to hear exactly the same that i heard in the first appointment.
I learned my lesson, next time, i will find a professional (Nutritionist).

Well, my issue with Zocdoc was that i wanted to delete my 5 stars review that i wrote after my first visit with this Doctor, because i was very disappointed in the second visit, i send an email to this app asking if it could be possible to delete the review, but they never have responded. So i decided to delete my this app account.
period.

First major problem is that it NEVER has my insurance information saved. I can’t tell you how many times I’ve rescanned my card or manually entered in my insurance information, it almost always asks me to do so again before booking an appointment. The second problem is...I can rarely BOOK an appointment. The majority of doctors I try booking with, whether they be new doctors or doctors I’ve been a patient of for years, they booking system will show they have no appointments. Not for a day, or a week, or even a month, there are just no available appointments EVER. And I have called and made appointments myself, so I know it’s just a glitch and not that most doctors I need to see are inexplicably booked through eternity; but I don’t *want* to book by phone, that has been incredibly difficult lately as well, I just want Zocdoc to WORK.

And yes, I have un-installed/re-installed it at least half a dozen times, no change.

I do not recall reading that Zocdoc was for virtual appointments only. I didn’t realize it was a virtual appointment until Zoc Doc emailed and confirmed. Also, I scheduled for a “new patient” visit - Zoc Doc confirmed my appointment as an “illness” visit. I received an email from Zoc Doc yesterday that they just sent my appointment time to the doctor for an appointment that is scheduled for today - told me to watch my email for a confirmation from the doctor and instructions on how to join the video. It’s been several days since I scheduled my appointment and I do not have a confirmation of my appointment from the doctor and my appointment is for today. Why did Zoc Doc send my appointment to the doctor the day before the scheduled time when I made the appointment several days ago? I’m wondering if Zocdoc even communicates with the doctors offices. I canceled my appointment via Zocdoc - if I’m billed for the appointment, I’ll be sure to forward the bill to Zoc Doc!

For the second time now an appointment I made through this app, appointments this app said were confirmed, never went through to the doctors. Both offices had told me they’ve been having issues with this app. Both of these occasions happened at least 6 months apart, so the issue is still happening and will likely continue happening if it hasn’t been fixed in that long of a timeframe. Zocdoc has one main job and it can’t even do that properly. I love how easy it is to find a doctor, but if I can’t schedule my appointments on there when it tells me I can, what’s the point of Zocdoc ? This needs to be fixed. Thankfully I have enough medication to last me until the newly rescheduled appointment but if this were to happen to someone who scheduled an appointment just in time before their meds ran out, they’d be in trouble. This is an app for medical purposes which means it’s crucial not to have such a large bug like this. Please fix this issue, it could really hurt someone’s life.

I never thought it would be so difficult, especially during the pandemic ( Covid-19)... to find a PSYCHIATRIST on this “amazing APP” to simply help my daughter (a child) adjust & reduce her previously prescribed ADHD rx. Her pediatrician is great, just happened to be away right after the New Year and I’m having an upcoming surgery , preventing me from taking her to her Pediatrician in following weeks. She’s due for a simple refill & we want to REDUCE her milligram on ADHD rx.. not increase it!
Not on this app... I have either encountered a Psychiatrist stating his fee is $500+ , just for that visit..(since our hlth ins. was not in ntwrk)- Insane fee, for dose reduction. Then there was another out of network so I didn’t know how much (& the 1 in network, her office sent text canceling appt. for tmmrw, bcuz my daughter not assigned to their primary care?... what’s the point then....? You’ve been useless this app, I’d understand a fee, $500+ is nuts! No wonder he’s always available 😂

My first time using this app was for a therapy appointment, which I needed badly at the time. I put in my insurance and it showed me who was supposed to be in network; so I booked one who happened to be sponsored but had awesome reviews, showed up to my appointment, and was told sorry, we don’t accept your insurance, but we can see you for $350 an hour cash. So this app is allowing this doctor’s office, who doesn’t accept my insurance, to pay them to falsely advertise that they ARE in my network, and then trying to get people to pay nearly $400 anyway. SO shady.

I tried again for a different kind of specialist, and it will show me 2 specialists and then 3-5 completely unrelated doctors, followed by another specialist and then 5 more unrelated doctors. Will not let you filter out the unrelated ones, will not let you filter distance, and when you sort by distance, you get a ton of unrelated doctors. Zocdoc is such a great idea and has so much potential, but for now is honestly pretty trash.

I am a dermatologist in Iowa. I put in my office address and 30 day away appointment time as a search. The recommended provider who was the only ‘hit’ was a nurse practitioner herbalist who did not seem to practice Dermatology. The rest of the results were grayed out below that one. I was not even listed in the results although I have practiced in this area since 1997. My ex-partner, who retired last summer was still listed as a provider in our office. One dermatologist who popped up is still listed as practicing in Ames, IA and she hasn’t worked there in over a year and is actually in a new office close to the location I listed. One dermatologist listed is actually a dermatopathologist who does not see patients. If there is a way for providers to update their info, let me know and i’d be glad to help the developers update the database. As it is now…needs work.

I’ve booked two appointments and it was pretty great I have to say. Zocdoc is easy, intuitive, and way better than cold calling different doctor’s offices. However, I have a point of feedback for the developers- in Zocdoc there is a “browse doctors nearby” section and the very first person to show up for me on that list is an NP. I think it’s very misleading to list nurse practitioners (and PAs) under a list to find doctors because there is a vast difference in training and expertise between physicians and midlevel providers. I think it’s fine to have them on the platform but please have them listed in a separate section where they aren’t lumped with doctors because they aren’t doctors. It’s misleading and honestly unethical to patients since many will think they’re going to see a doctor when they aren’t. The huge differences in training are not made clear to the end user.

I love this app, it’s beneficial to me and keeps me organized to when I have appointments. I receive emails and even texts to confirm or remind me of an upcoming appointment. With that being said, I don’t love the fact that you can’t tell which doctors will charge you what amount, which ones are ACTUALLY for your insurance and the rescheduling of appointments without your notice.

I came to Zocdoc to ease the trouble of calling every doctor and setting up appointments. It’s frightening enough meeting a doctor for the first time and...they’re terrible. They make you feel uncomfortable, insult you indirectly and/or their staff makes the entire experience even worse. What I got was exactly what I asked for. Easy to use, easy to review but there are still flaws.

I’ve had difficulty finding ones that take my insurance and then the issue of copay. You honestly never know what to expect. I’ve had them call me only to find out what I’m paying AFTER the entire session. For some it’s $15, others $30 and it can go upwards of $300.

The other issue is the rescheduling. I had one doctor completely inconvenience me by changing my appointment. That inconvenience led me to working on a day I usually had off and I ended up with a severe cold, forcing me to cancel majority of my other appointments.

In the end, it’s what you make of it. I’m just not a fan of doctors cause in the end they just want money.

Hi! I started using Zocdoc again after about 2-3 years away from it and it definitely has improved. It is an easy app to use, but when I am searching for a specialist or a primary care provider it displays options that are at least 30-40 minutes away. If I filter my results to a specific day, it displays (non sponsored) doctors who are in the NYC area when there are definitely a few closer doctors available. This could be a glitch but I was able to work through it and found an available doctor who fit my schedule. My only concern is that Zocdoc will always be more convenient for individuals in densely populated areas. I live in a big college town in NJ and I was still unable to find a doctor that was less than a 20 minute drive away. Again, it is a VERY convenient app to use especially if you are on the go but there needs to be a significant user increase in order for everyone to benefit from this app.

Zocdoc is priceless. I often turn to my health provider to ask for doctors that accept their insurance. Most of the time I get outdated or inaccurate information. Using Zoc-doc is awesome because the keep updated information about different doctors and specialties. Just give Zoc-doc your insurance information and your address and they will do the rest. I found to doctors that are close to me making things so much more convenient. The doctors are also rated by their patients and are available for your decision making needs. You can also book appointments thu Zocdoc and even electronically fill out new patient paperwork. Saving you tons of time. Great app! 😎😎

Absolutely wonderful having Zocdoc! I love that I can chose ANY doctor that I want, just based off of their availability. There is absolutely nothing worse than having to Google “doctors near me” and having to call each individual one to find out who can or has time to see you immediately! Oh, and if you don’t make an appointment with each one at the very moment, by the time you call back bc you wasted all that time calling every single doctor, just to realize that one was the soonest appointment and doctor available even though they are booked 3 weeks out at the moment, then by the time you call back to schedule that appointment, it’s already been taken!!! So now you have to wait 4 weeks to be seen!
So, basically, like I’ve said, this is an absolutely great app for SO many reason other than just what I’ve mentioned. I recommend Zocdoc to everyone I know for it’s easy convenience! Also nice that I don’t have to deal with calling and as soon as someone answers the phone, I’m not being thrown on hold before I’m even given the chance to answer them back as to if, “it’s okay to hold!”
So take it from me, this is a MUST HAVE app!!!

Love Zocdoc. It’s so great that you can search for doctors based on your need and insurance coverage, and schedule appointments all within Zocdoc . And you can track your appointment status to make sure the office approves the appointment as well as fill out your medical history so the office already has the paperwork needed before you get to the office. This really takes the dread out of making doctors appointments and makes it so easy. Zocdoc is really innovative in terms of the interface. Love that you can add the appointment right to the calendar in your phone and also track your past appointments to make sure you’re staying on top of your health. I am 100% more likely to use an office that participates in Zocdoc than one that doesn’t. Thank you to whoever came up with this!

I’ve been using this app for 4 years now and I absolutely love it. I’ve been able to find wonderful health professionals that we absolutely love. It’s great because it’s an easy and efficient way to book an appointment, you no longer have to call the office and wait forever for someone to pickup the phone. Everything is done online. Only caveat is that it depends on how fast the medical office confirms your appointment from this app... so sometimes it can take a few hours before they even see that you made an appointment on Zocdoc . But that’s only happened once or twice, for the most part my appointments are pretty much confirmed right away and I’ve been able to see doctors same day which is so rare! I’ve told all my friends and family about Zocdoc and they love it too!

I have been using this app on and off for years. The reason I love it, is I can search for the doctor and specialty I am looking for with the filters and see if my insurance is accepted, plus see if they accept new patients. Most of the time, when you try and do this on your own, you call your insurance company, your insurance tells you to double check with providers. Then the listed providers they provide you with are not accepting new patients. this app makes it easy to make an appointment. Super convenient and time saving. Today I called this app to change my name and spoke to Rachel who help make the change.I always recommend this app to my friends.

After a half hour of searching, Zocdoc has yet to suggest even ONE in-network PCP. (I don’t have some off-brand insurance, i have Blue Shield.) The reason I am wasting even MORE of my time to write this review is because the design of Zocdoc requires that I click through every doctor to find out if they’re out of network, an issue that could EASILY be addressed by allowing results to be filtered by in or out of network providers. Bad UI, although I suspect the omission is intentional: if I filtered by in-network only, I’d apparently have zero results, and that would make them appear useless. Thing is, if I knew they were useless right away, i wouldn’t now be so annoyed that they wasted my time, and I wouldn’t be taking the time to leave a bad review. 🤷🏻‍♂️

I had the flu and used Zoc Doc to find an urgent care facility that accepted my insurance. A few months later I received a bill from them because the provider wasn’t covered by my insurance. After confirming this with my provider and the urgent care clinic I went back to Zoc Doc to check if I had missed any detail noting they weren’t covered by my insurance. After double checking the clinic and the insurance information it turns out that Zoc Doc was inaccurate and this wasn’t an error that I could attribute to my own carelessness. Fortunately the bill I had to pay was under 300 but I was terrified by the prospect of being directed to an office or ER that didn’t accept my insurance if I used Zocdoc again in the future and deleted it.

When I first downloaded this app, which was at least 3-4 years ago, I was a huge fan. I could just look up a speciality on my phone, find a doctor in my network, and make an appointment with minutes. My problem is that the doctors that advertise/sign up for this app, at least in my area (metro Atlanta, are not necessarily quality doctors anymore. There are a lot of solo practitioners for certain situations specialties and urgent care doctors with less than desirable credentials. this app used to have better quality, but now I feel like I’m taking a risk every time I use this app. Again, Zocdoc is great and works as intended, but it doesn’t attract the best or even the above-average.

I have used Zocdoc for various doctor appointments. Very pleased with the ability to quickly schedule something. Only a few issues, sometimes there’s no provider near me and I get that there is no way for this app to fix that, but wish the results in a search were listed by distance and not other factors. Also, a couple times the appointment scheduled through this app did not automatically go onto doctors calendar so they called me to reschedule. That was not so bad because I still got an appointment, same result just different date and time. Overall pleasant experience with Zocdoc.

Simple simple simple to use! Provides great info about providers, locations, services, and schedules to allow you an easy way to make an appointment! You can make appointments 24/7 so you're not limited to calling during their office hours, calling during your lunch break (which coincides with their lunch breaks at times as well), so no phone tag, being placed on hold, co-workers hearing your business on the phone, etc. You see the appointment times and can select the one that is most convenient to your schedule! Awesome job developers! Much faster than calling and you get what you want when you want it!!

Zocdoc saves me. I don’t look for appointments anywhere else now. So far I’ve been having good experiences with doctor I found in Zocdoc.
They should allow you to modify your appointment. Because lot of times what Zocdoc shows it’s not what the doctor really has available so office calls you and change date or time but you keep receiving notifications for wrong days that can get you desperate if you forget you changed. And also once I had to cancel one doctor but then ended up going at another time but my appointment was showed canceled and I couldn’t review the doctor.

I just downloaded Zocdoc Saturday (nov. 9) after it was recommended to me by my sister. I did not think it would make a difference and did not expect to even use it for appointments. If I’m being honest, I downloaded it just to appease my sister. BUT here I am with four doctors appointment set up, doctor appointments I’ve been postponing since September. Zocdoc is easy to use, accurate and syncs up with my calendar perfectly. I’m glad I downloaded it. It’s surprisingly effective. Best part is I get to fill out the paper work through Zocdoc instead of in the doctor’s office.

Highly recommend.

I will not need to ask anyone anymore for a recommended doctor, I just to go on Zocdoc and find the best and closest and the time I need using Zocdoc. Above all, I read all the reviews of the Doctor that were done by people like us and decide to go or find another one.
Thank you and highly recommended to use

Also, very secure and most most most important thing: you don’t need to fill the million pages of bla bla bla at the dr office, you do this online in Zocdoc and you will only sign the printed form once you get into your appointment

Zocdoc is helping me to make multiple appointments with different specialists for check ups that I have procrastinated about doing for years! Thanks for providing patient reviews and for verifying that they are in my insurance network. Also, I would have quit with the first appointment I made, but this app then suggested I make my dental appointment, so I did. Next I made an eye doctor appointment and then a skin cancer screening. Woo hoo! I’m going to be done in no time. No waiting on hold to check availability, I did it all through Zocdoc . I love it and I’m going to tell everyone I know! 😁Lynn

For someone who moves around a lot, the task of finding a good doctor who accepts new patients can be a little stressful. It was a blessing when I discovered Zocdoc on my recent move. It took me less than 10 minutes to upload my information. Located a highly rated doctor specializing in the medical field that I needed and completed new patient paperwork and booked an appointment for the same day took another 10 minutes. Virtually 20 minutes is all it took comparing to that used to take me days to accomplish. Thank you so much!

Making medical appointments the old fashioned way was a nightmare. I had doctors that made me call their mom or other during very specific hours of the day. Who has time to “book an appointment to book an appointment”. this app is a dream come true. It makes it easy to find a last minute appointment 24/7. No need to wait for an office to open. It also tells you if the doctor takes your insurance. I found a new favorite doctor by using zoc doc. Also Zocdoc automatically adds the appointment to your calendar so you don’t waste time tapping things in. I highly recommend Zocdoc.