Kardia works with the FDA-cleared KardiaMobile, KardiaMobile 6L, or KardiaBand
personal EKG devices, which can detect the most common arrhythmias in just 30
seconds. The Kardia app is designed to make managing heart care from home easier
Listed below are our top recommendations on how to get in contact with Kardia. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Kardia. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of AliveCor, Inc.
I was very excited to use this as a tool to help monitor my heart issues, since my symptoms are not always consistent this made me feel better about having the ability to record an EKG at the precise moment I was having symptoms. TO MY EXTREME DISAPPOINTMENT I found out that my expensive band is just that! Unless I pay EXTRA for the “premium” subscription, I can’t even record an EKG to send to my cardiologist for his review. To make matters worse, the customer service I received was ridiculous. First, she wouldn’t answer a question without me giving her my contact information (I just had a question, why is my information needed to just answer a question), then after clarifying that my Kardia band will only work if I PAY EXTRA for their premium subscription. The rep attempted to “pacify” me stating, “you didn’t have to buy the watch, sorry you didn’t see this on the website prior to purchasing the band”. This is all aside from the fact that the app drains my watch battery and takes over the face of the watch making it difficult to use other features on the watch. I FEEL LIKE I WAS SCAMMED! I bought this to help my health NOT CAUSE MORE STRESS! I will definitely be telling people about this experience.
I don’t have medical issues now, fortunately. I shelled out the $200 for the Kardia band and I do like the product based on the 30-day free trial. I like the idea of getting notified if something develops. So, I am willing to subscribe to the premium service, but I’m a long time ago done with entering my credit card into everybody’s website, not when Apple Pay offers such better security. I contacted Alive Cor to suggest that they offer an Apple Pay option and meanwhile kept the KardiaBand just waiting for them my reasonable request to accommodate more methods of payment. That was three months ago and I’m still waiting. Customer support did reply back the next day and tell me that my request was forwarded to the developers. Two more versions later and I’m still waiting. Can’t believe it’s that hard to put an Apple Pay button and really can’t believe that Alive Cor doesn’t care about getting more subscriptions.
The watch band was a Christmas gift and I installed this app the day after Christmas. The very first thing I noticed was only 8 days left in my trial period, they advertised a 30 day trial. About me, my heart function due several heart attacks and ultimate quad bypass surgery. Every EKG done on my heart SHOWS AS ABNORMAL DUE TO THE DAMAGE. Every ekg done with the app shows a normal result which was very suspicious. I contacted support twice asking about the accuracy of their app, each time i was referred to my doctor. My doctor has nothing to do with your app or Apple Watch band. In my opinion if in fact this was an ekg done on my heart it should have at least show that my heart is in fact damaged but the app always says normal which leaves me to believe only normal is all the app is capable of displaying. Normal is NOT a word associated with my heart owing that my heart function is less than %30. My heart damage is caused by exposure to agent orange while is south vietnam. Now the trial period, in my opinion the trial period should start when the watch and app are installed not when the bans was purchased. As stated i had a 7 day trial, not near enough time for a fair or valid assessment of the app or watch band. If the app and band are even close to accurate it would show an abnormal EKG. THIS SYSTEM IS DANGEROUS and not very well thought out. And once more 7 days not near enough time for a proper evaluation . Dewey Pollock in central Florida
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