Contact Kardia Support

by Flora319

I was very excited to use this as a tool to help monitor my heart issues, since my symptoms are not always consistent this made me feel better about having the ability to record an EKG at the precise moment I was having symptoms. TO MY EXTREME DISAPPOINTMENT I found out that my expensive band is just that! Unless I pay EXTRA for the “premium” subscription, I can’t even record an EKG to send to my cardiologist for his review.
To make matters worse, the customer service I received was ridiculous. First, she wouldn’t answer a question without me giving her my contact information (I just had a question, why is my information needed to just answer a question), then after clarifying that my Kardia band will only work if I PAY EXTRA for their premium subscription. The rep attempted to “pacify” me stating, “you didn’t have to buy the watch, sorry you didn’t see this on the website prior to purchasing the band”.
This is all aside from the fact that the app drains my watch battery and takes over the face of the watch making it difficult to use other features on the watch.
I FEEL LIKE I WAS SCAMMED! I bought this to help my health NOT CAUSE MORE STRESS! I will definitely be telling people about this experience.

by Robert124589

So I purchased the hardware heart rate monitor and the app allows you to check for atrial fib (irregular heartbeat)And this functionality works just fine. Cardia recently sent an email saying they have added three different heart disorder conditions that this device is now capable of detecting but they expect you to pay $100 a year to unlock this new feature. Well it makes sense to me to have subscriptions for things like new content that they have to continually develop, it makes absolutely zero cents to have to pay a subscription to unlock a new hardware feature that does not require any ongoing cost to the company. This particular feature should be unlocked with a one time in app purchase if anything. When I spend money on a hardware device I expect the company to stand behind their device and continually update refined the software without forcing additional cost onto me as the consumer. It’s not like this is a completely free app and I haven’t given them a good chunk of my money already. This is nothing but a money grab. No one should pay a monthly subscription to unlock a hardware feature.

by Walker1127

The watch band was a Christmas gift and I installed this app the day after Christmas. The very first thing I noticed was only 8 days left in my trial period, they advertised a 30 day trial.
About me, my heart function due several heart attacks and ultimate quad bypass surgery. Every EKG done on my heart SHOWS AS ABNORMAL DUE TO THE DAMAGE. Every ekg done with the app shows a normal result which was very suspicious.
I contacted support twice asking about the accuracy of their app, each time i was referred to my doctor. My doctor has nothing to do with your app or Apple Watch band.
In my opinion if in fact this was an ekg done on my heart it should have at least show that my heart is in fact damaged but the app always says normal which leaves me to believe only normal is all the app is capable of displaying. Normal is NOT a word associated with my heart owing that my heart function is less than %30. My heart damage is caused by exposure to agent orange while is south vietnam.
Now the trial period, in my opinion the trial period should start when the watch and app are installed not when the bans was purchased. As stated i had a 7 day trial, not near enough time for a fair or valid assessment of the app or watch band. If the app and band are even close to accurate it would show an abnormal EKG. THIS SYSTEM IS DANGEROUS and not very well thought out. And once more 7 days not near enough time for a proper evaluation .
Dewey Pollock in central Florida