Contact Hinge Health

Contact Hinge Health Support

Published by on 2023-12-11

About: Hinge Health combines virtual physical therapy, personal health coaching, and
education to help you get relief from back, knee, hip, shoulder, and other
muscle and joint pain. It’s available at no cost through participating
employers, organizations, and health plans.



How to Contact Hinge Health Customer Service/Support

Hinge Health Contact Information

Listed below are our top recommendations on how to get in contact with Hinge Health. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Hinge Health. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).



NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Hinge Health, Inc.



100% Contact Match

Developer: Hinge Health, Inc.

E-Mail: [email protected]

Website: Visit Hinge Health Website

58.82% Contact Match

Developer: Hinge, Inc.

E-Mail: [email protected]

Website: Visit Hinge, Inc. Website



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Get Pricing Info for Hinge Health
Contact Hinge Health! Or Contact Support
Need help using Hinge Health? Try their Help Center now!
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Reported Issues: 3 Comments

4.9 out of 5

By eeyores


fine if you believe anecdotal data and can be brainwashed

The exercises are okay- sometimes the sensors are not correct and can’t tell that I am standing up. One exercise had incorrect directions. But my real problem is with the “Education” portion of the program. The articles are based on anecdotal data and are designed to brainwash you into thinking that your pain is just in your head and not important enough for you to miss work. So by gaslighting you into thinking your arthritis isn’t real, you can stay at work and damage your body further. I already had one joint replacement at a young age, and because I didn’t know what was happening, my posture and range of motion deteriorated because I didn’t seek help right away. This app would have told me I was imagining things and I didn’t need to get a replacement, I just needed to read these articles and move a little each day. *My* anecdotal data says otherwise. Too bad Hinge Health is just interested in keeping you at work rather than really educating you about what is happening with your body and what each exercise can do to help. I know what happened to me and trying to rewrite history is ridiculous. Maybe they should have considered that some of us understand cognitive behavior therapy and might recognize the tricks they were trying to pull. In fact, if they had more training in it, their app might be more successful.



By Dc Yukon


Ok, but...

The exercises are helpful but the app could use some improvements: -It doesn’t have landscape mode functionality. I prefer using it on my iPad ( propped up on keyboard in landscape mode) or connecting my device to a TV. Needing to twist my neck to look at it sideways leaves me ( literally) with pain in the neck. -Because I’m far older (nearly 60) and less flexible than many users ( thanks to decades of back problems), I find the difficulty levels progressing far faster than this old body can handle. I’d like to be able to reset levels so I can progress at a pace that’s realistic for me, by redoing earlier levels, rather than a pace that works for a 20 or 30-something year old. Same was true pre-Covid when I was traveling a lot and not able to do exercises or connect to WiFi while in remote parts of the world. Sometimes it’s necessary to go back and redo a few levels or, after a long gap, even the beginning to rebuild strength. Being able to restart at Level X ( resetting everything after level X) would be useful. Having only one exercise at each level in the library is not enough. Although the new Change function is helpful, it doesn’t make much sense when I change it to a Level 1 exercise and it tells me I’ve completed a Level 12 exercise. PS-never did get sensors that worked properly even after 3 shipments where they twice sent “replacement “ sensors for the wrong program. I finally gave up on those. Not sure they’re really necessary though.



By Wally Dad


Needs to be Expanded

The program works fine until you reach level 40. It took me about 5 months to get there. Then all progress stops. You are stuck on level 40 with the same 10 exercises and reps. As has been mentioned, there needs to be a maintenance aspect which rotates through various exercises after level 40. The motivation of points and progressing to the next level stops even if you start back at an earlier level. Since the idea is progression from one level to the next, it isn’t ideal to go back very many steps as you will be doing fewer reps on the same exercises. Doesn’t seem that it would be very difficult to add a plateau level that rotates through different exercises every session that are appropriate for maintaining joint health.




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  1. Pulling issues faced by users like you is a good way to draw attention of Hinge Health to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Hinge Health customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Hinge Health.


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