Contact myAir Support

I could not get my unit to work properly yesterday. Initially it said the flow was fine and then a few seconds later it said there was leakage. I know the unit was clean and I took things apart and back together and nothing would let me get good air, according to the unit. Today all is working fine. I do not want to be docked for lack of use since there was a problem.

My machine accelerates during the night, uses ALL my reservoir water, blows past my mask, leaves me with dry mouth and throat, erratic sleep.

Cannot log into my account. Locked out. Need assistance.

Hi, We are boondocking with no electric and my husband noticed the humidifier can be removed but you need a cap to block the hole. Is there anything we can use to block it until we can get the proper cap? Thank you, Terra Douglas

This serial number is already in use.

I have the message on my phone that I have therapy data delays. I have not seen the data since Friday 28th.

Data not coming over last two nights.

I was using my CPAP, and trying to get used to it. One day, my phone, which I used to register my cpap fell into the river and couldn't retrieve it. I've since tried to register it to new phone, but it won't let me, serial number already in use. What do I do?

I had an myair account but I changed my email address. I’ve tried to set up an account again but I keep being told my machine is already registered. It is mine. I need to access your system so I can re-register and renew my account. Judging from customer issues this is an on going problem. Can you help me with this issue. Respectfully,Dick Marescalchi

myAir by Resmed won't allow me to open my account because it states the serial number 23202222023 and device number are already in use. I have recently changed email address

myAir by Resmed won't allow me to open my account because it states the serial number 23181334460 and device number are already in use. These number are connected to my previous email address. I used this email address for a number of years but had to end it because I was scamed in march 2022 and had to close all of my apps. I thought that the account was closed so I opened a new account a couple of months later after i bought a new computer with a new email address. I changed the email address on myAIR but I didn't have the ability to link the two accounts. I've had a great deal of difficulty trying to contact Resmed for help to fix the problem.

Can not put in password I thought it was Fereleth8 but won't accept can't manage to put in new password

I keep getting a message that I can't connect to my server

I have a new email. The machine will not accept. It says to reset password. When I do and put in serial number and 3 numbers , it says this is already in use. PLEASE HELP ME!

I'm having problems with the app for the last 2-3 weeks. It will ask me to sign in, but when you click on the sign in, it asks me to choose your location(Country). Then it says, The myAir app experienced an error. Please try again. I deleted and re-installed app, but the results never changed.

It says no data. Doesn’t sync

I updated the app on my phone now when I sign in it’s asking me for my machine serial number and when I put it in it tells me that my serial number is already in use I’ve tried calling no help now I can’t use the app to track myself

The site for information is very irrational . Each time I check in it tells me to give my password, tells me to update, asks again for my password and then half the time it tells me last nights info is not yet available ( e.g. 8 - 10 hours later) Please fix your site

Friday and Saturday MyAir did not send out any data till Sunday night 6-6-2021. Now Monday 6-7-2021, 8:00 pm and Sunday’s data has not transmitted. Normally I receive the prior nights activities around 9:00 am. Can MyAir offer any assistance?

For last two nights can’t sync. Says check settings. Everything appears ok. Trouble for last few weeks with App

Dear ResMed, For the past several years I have come to rely on MyAir for daily record keeping while using my ResMed Air-Sense. Unfortunately & for reasons unknown, I can no longer access my account or retrieve daily information. I thought it might be a problem with my password. I tried re-setting and after several requests & several attempts to restore my account without success, I simply gave up trying. What actually happens is: immediately following entry of my new password acceptance, the program bounces back to which country screen. I choose Canada & the I’m back to password. Around & around I go with no luck. Today, I discovered that a MyAir Canadian app exists. I tried it. Doesn’t work. The same problem I described above exists. Now, I have no place to go but to appeal to you for help. Dickson Trevelyan

Need help with my password/ username. I'm a pass user. Help

My myAir app. Suddenly stopped getting data from my air sense 10 cpap machine after many years. What should I do?

I have the same issue as the others, it says invalid serial number. I have double checked it repeatedly. It used to work, but must have updated, or I logged out.

Love the unit The plastic container. Fell. Issue is unit does not close securely. Misaligned. Please help. Need a replacement. Thank you. Subsequently not using unit Daniel Wagner

My cpap keeps saying invalid serial number what do I do ?

Serial number and batch number comes up as invalid. I am copying the information from the machine directly. My doctors office that my insurance company purchased from is also verified the number for me. Yet, I cannot register my device to use the app. The number s are correct. The device is compatible for wifi and it does have 11 numbers for the serial and 3 for the batch. What can I do to get my correct numbers on point. I am a disabled veteran and I need theses this ASAP.

Says my serial number and device number are not valid