Contact myAir Support
Published by ResMed on 2023-11-29 About: Take charge of your sleep therapy success with myAir™, an exclusive app
available to ResMed AirSense™ and AirCurve™ users.
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you set up your equipment at home or in person, myAir helps you get started with
confidence and ease.
How to Contact myAir Customer Service/Support
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Developer: ResMed
E-Mail: [email protected]
Website: Visit myAir Website
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Reported Issues: 28 Comments
By Terra Douglas
1 month agoHi, We are boondocking with no electric and my husband noticed the humidifier can be removed but you need a cap to block the hole. Is there anything we can use to block it until we can get the proper cap? Thank you, Terra Douglas
By Pete Schnapp
8 months agoThis serial number is already in use.
By Teresa J Froehlke
8 months agoI have the message on my phone that I have therapy data delays. I have not seen the data since Friday 28th.
By Janet Beale
1 year agoData not coming over last two nights.
By Kathleen Kelly
1 year agoI was using my CPAP, and trying to get used to it. One day, my phone, which I used to register my cpap fell into the river and couldn't retrieve it. I've since tried to register it to new phone, but it won't let me, serial number already in use. What do I do?
By Richard Marescalchi
1 year agoI had an myair account but I changed my email address. I’ve tried to set up an account again but I keep being told my machine is already registered. It is mine. I need to access your system so I can re-register and renew my account. Judging from customer issues this is an on going problem. Can you help me with this issue. Respectfully,Dick Marescalchi
By Paul Walshe
1 year agomyAir by Resmed won't allow me to open my account because it states the serial number 23202222023 and device number are already in use. I have recently changed email address
By susan nystrom
1 year agomyAir by Resmed won't allow me to open my account because it states the serial number 23181334460 and device number are already in use. These number are connected to my previous email address. I used this email address for a number of years but had to end it because I was scamed in march 2022 and had to close all of my apps. I thought that the account was closed so I opened a new account a couple of months later after i bought a new computer with a new email address. I changed the email address on myAIR but I didn't have the ability to link the two accounts. I've had a great deal of difficulty trying to contact Resmed for help to fix the problem.
By Christine Carbins
1 year agoCan not put in password I thought it was Fereleth8 but won't accept can't manage to put in new password
By Robert Petersen
2 years agoI keep getting a message that I can't connect to my server
By Judith Appel
2 years agoI have a new email. The machine will not accept. It says to reset password. When I do and put in serial number and 3 numbers , it says this is already in use. PLEASE HELP ME!
By Cheryl Wheeler
2 years agoI'm having problems with the app for the last 2-3 weeks. It will ask me to sign in, but when you click on the sign in, it asks me to choose your location(Country). Then it says, The myAir app experienced an error. Please try again. I deleted and re-installed app, but the results never changed.
By Shelly
2 years agoIt says no data. Doesn’t sync
By Elisa Luckey
2 years agoI updated the app on my phone now when I sign in it’s asking me for my machine serial number and when I put it in it tells me that my serial number is already in use I’ve tried calling no help now I can’t use the app to track myself
By John Mann
2 years agoThe site for information is very irrational . Each time I check in it tells me to give my password, tells me to update, asks again for my password and then half the time it tells me last nights info is not yet available ( e.g. 8 - 10 hours later) Please fix your site
By Glen Wibracht
2 years agoFriday and Saturday MyAir did not send out any data till Sunday night 6-6-2021. Now Monday 6-7-2021, 8:00 pm and Sunday’s data has not transmitted. Normally I receive the prior nights activities around 9:00 am. Can MyAir offer any assistance?
By Ronald Van Zandbergen
2 years agoFor last two nights can’t sync. Says check settings. Everything appears ok. Trouble for last few weeks with App
By Dickson Trevelyan
2 years agoDear ResMed, For the past several years I have come to rely on MyAir for daily record keeping while using my ResMed Air-Sense. Unfortunately & for reasons unknown, I can no longer access my account or retrieve daily information. I thought it might be a problem with my password. I tried re-setting and after several requests & several attempts to restore my account without success, I simply gave up trying. What actually happens is: immediately following entry of my new password acceptance, the program bounces back to which country screen. I choose Canada & the I’m back to password. Around & around I go with no luck. Today, I discovered that a MyAir Canadian app exists. I tried it. Doesn’t work. The same problem I described above exists. Now, I have no place to go but to appeal to you for help. Dickson Trevelyan
By Glenda Holdman
2 years agoNeed help with my password/ username. I'm a pass user. Help
By Richard long
2 years agoMy myAir app. Suddenly stopped getting data from my air sense 10 cpap machine after many years. What should I do?
By Aaron Hagel
3 years agoI have the same issue as the others, it says invalid serial number. I have double checked it repeatedly. It used to work, but must have updated, or I logged out.
By Daniel Wagner
3 years agoLove the unit The plastic container. Fell. Issue is unit does not close securely. Misaligned. Please help. Need a replacement. Thank you. Subsequently not using unit Daniel Wagner
By Carolyn smith
3 years agoMy cpap keeps saying invalid serial number what do I do ?
By Adrian
3 years agoSerial number and batch number comes up as invalid. I am copying the information from the machine directly. My doctors office that my insurance company purchased from is also verified the number for me. Yet, I cannot register my device to use the app. The number s are correct. The device is compatible for wifi and it does have 11 numbers for the serial and 3 for the batch. What can I do to get my correct numbers on point. I am a disabled veteran and I need theses this ASAP.
By Apryl Cramer
3 years agoSays my serial number and device number are not valid
By me bonnie
Heard of WiFi?? Does it sleep until 10am??
We live in the country and don’t get the best cell service. So since bedroom is in lower level we get 1 bar at best. Says to move it to a better location but most people I know sleep on their bedroom not the living room or kitchen. With WiFi we have a great connection all over the house. We will have even worse cell service at the cabin this summer. WiFi would be very helpful. Data might not go to the cloud but it could go machine to cell by WiFi and the to cloud when we get to a good cell connection. Duh it’s 2021 right? Next of the many reasons for the 1 star rating is that if you bump the power button and shut it off almost immediately it still counts that as your score for the night for a VERY long time. The accurate data did not appear until after 10:30 am the next morning. Is the app on doctors hours? Why would it even think to give a score of zero for a two second use of the machine when the power is accidentally turned on? Lock that crap out. My husband is just getting started on this and a zero score for the second night just made him cranky and he was going to give up. Think about how your data impacts people that really need encouragement at the beginning of use. There is much more to say but I can see with a 2.7 rating you probably have heard a lot of it already and will just continue to ignore comments anyway
By Sad Angela
No data shows up or syncs
Without exaggeration or hyperbole, it is beyond me how Resmed could deploy an app as poor and sub par as this one. It doesn’t work at all. It shows me no data of prior nights, it doesn’t synch; it doesn’t alert me of anything, although I accepted notifications; it’s reporting functions are shallow at best; trying to reach support is practically impossible, and I could go on & on. The Airsense 10 machine For Her is also a very poorly functioning machine. It is loud. You can hear yourself breathe and it’s hard to fall asleep with it’s loudness. To boot, it’s inaccurate. Even when I have a bad night and can’t sleep the machine shows the happy face. For 12 years I have used a ResMed machine and although I had hundreds of nights where I couldn’t sleep because the pressure the doctor had set up was insufficient, the machine always showed the happy face. I never got a sad face, and I mean NEVER. I thought the new AirSense machines had updated functionality & technology, but it’s just as faulty as its predecessor. I wrote support an email and they did not respond. I am going back to my doctor & insurance to see about changing brands (maybe Respironics?). I’m ready to try anything but ResMed at this point. Missing, faulty, incorrect sleep data is the LAST thing any one with sleep apnea needs to contend with. There’s no excuse for this type of faulty equipment and bad apps like ResMed’s. They’ve been making these for decades.
By snedjb
No cell reception, no Bluetooth option
This device cellular connection is terrible. I have full bars on Verizon and T-Mobile and AT&T from my home and yet this thing has no signal, or one bar, no matter where it is moved. No data is uploaded. I can see this is going to be a point of debate with the insurance company, as no one told me about the stupid 90 compliance rule for reimbursement and I didn’t set up the app until after using it for a week—-and this device also doesn’t start tracking until after you set up the app— it keeps NOTHING until you set up the app, despite apparently sending cell signals to the cloud without you knowing it. So now I’ve lost now 8 days of data, because even after setting up the app, it won’t connect to the cloud. Not to mention that I was sent this thing without any option to select from vendors. It seems like a decent device, but there is no way to correct the fact that ResMeds integrated automatic, and active-without-telling-you cellular connection doesn’t work and the user has no control over it either. Perhaps a Philips device would be better? I’ll never know, I suppose.
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Why should I report an Issue with myAir™ by ResMed?
- Pulling issues faced by users like you is a good way to draw attention of myAir™ by ResMed to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a myAir™ by ResMed customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using myAir™ by ResMed.
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