Contact My Highmark App Support
Company Name: Highmark Inc
About: Easily manage your health - and health coverage. All in My Highmark.
My Highmark App Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: WebServiceSupport@highmark.com
Website: 🌍 Visit My Highmark Website
Privacy Policy: https://highmark.com/privacy
Developer: Highmark Inc.
3 Most reported problems 😔💔
Poor support for subscribers
by HateHighmark
If you use Safari or the iPhone app version, you will not be able to see your benefits or plan progress online or in the app. You will need to download EOB’s which will have non consecutive amounts shown towards your OOP maximum and if you call support, they will not know why you are shown as both having coverage and not having coverage. They would like subscribers to go paperless, but the app cannot be trusted to give information that was not an issue last year.
Just another app to gather data to sell
by Zach268
I've been using the app since they released it. I have not received an explanation of benefits since last September. However I have gotten numerous requests to join the "Highmark community" and sign the online document to allow them to sell my data. Considering I have to not monitor my identity from the data breach last year could you just not keep growing your illegal data farms?
Brilliant idea, horrible implementation
by Montana Moose
An example: I can see my medical claims, but not the prescription claims. When I go to that different section (why make it easy) it is full of broken links and ‘I can’t find that’ messages. This is the improved app…. Nuff said.
******updated Info below*******
In response to my comment the app developer requested that I contact support to help them understand the issue. I tried that first but as I am not living in the eastern timezone, your support people are closed every time I am able to call. If you want to support the app you need to offer support when your users are using the app, which is outside of normal business hours.
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