CVS Caremark Reviews

CVS Caremark Reviews

Published by on 2020-12-06

The CVS/caremark™ app lets you refill mail service prescriptions, track order
status, view prescription history and more. You must have CVS/caremark
prescription benefits to use the app: If you’re not sure, check your health
insurance plan information to confirm. Features include: • Re...

Table of Contents:
1. Reviews
2. Is it Safe?
3. Is it Legit?
4. App not working?
5. Report Issue

CVS Caremark Reviews

  • By

    Face Recognition to unlock has NEVER worked.

    The app asks me every time I open it if I want to use Face Recognition to unlock the App - I always click Allow - and it never works. The next time I open the App - it asks me AGAIN. Irritating. Also Text message refill alerts should distinguish if the refill will be handled by Local CVS or Mail Order. Otherwise - the app is efficient and I can tell the people working on its design are making improvements to improve user experience and ease of use. Making it easier to see info users need to see. They change the graphic layout to make it easier and better - it is one of the better designed apps around. And if they continue to make improvements from users feedback - it can be an excellent App. Good job keep up the improvements.

  • By

    glitch “ready for refill”

    I want to be able to rely on the app for re-ordering meds, but It needs a major fix. I am getting “ready for refill” indication within a few days after I received a refill. If I check the block again, I get a message that it’s too early to refill and they will edit to the list to refill later. Then I get further messages when it’s time to refill. As a result of the above, I cannot rely on the “ready to refill“ indication as indication that I’m really ready for a refill. It is not helpful for me to instantly refill, Ben have it put in a pending status for months of the time. I recommend that you modify the app to trigger the notification only when med is actually ready for refill — or, alternatively accept auto-refill authorization as retail pharmacies will.

  • By

    Nothing but problems

    To be fair, most of the problems are the same as the web site. Tells you items are ready for refill before they are (app is even more misleading than website. And the first page says I have 3 ready for refill (they are not yet eligible) but if you follow the link it shows 4 ready, but they are not. While some prescription that are eligible for refill are not marked as such. Prescriptions that still had refills, were marked to contact pharmacy but they didn't know what I was talking about. Prescriptions ”disappear” if not filled and need a new prescription. Site is always experiencing heavy use. I've seen this notice everytime I have signed on for more than a year. After a while it's not heavy traffic, it's the usual traffic. The ”your cost” isn't close to what I have paid. No idea what this cost is. I've enabled face id several times and app keeps asking me to sign in Still can't set up address or billing info from app. If you have to go to website, why not get with app? Can't believe this is the same app I have. If I didn't have to use Caremark I wouldn't. They have a terrible website and service.

  • By

    Unable to do transfer subscriptions.

    So for reordering it seems to work although sometimes the prescriptions I need don’t show up and I have to search history to get them. My real complaint is that when I tried to contact them on the phone I couldn’t get through their phone tree to talk to someone so I tried to use the app. I kept getting messages that I had to fix my phone number and my message. Apparently it couldn’t figure out my phone number without the dashes. Couldn’t use () either. But the best part was the text. It said I had special characters. I rewrote the text ten times making it simpler each time. The answer was that I had used the word I’d instead of I would. Really. It’s a text box. Still haven’t heard from them.

  • By

    Prescription cancelled!??

    I hadn’t received one of three medications in the mail yet, the most important of the three. Went online to check the status and all in the same page, it tells me that this medication was filled and mailed to me, and that the prescription was canceled and not sent to me. Why would a pharmacy cancel a prescription?? And not even notify me? Not even by email?? First time I’ve used CVS mail service and they already drop the ball in a HUGE way. Express Scripts may charge a little bit more but at least you get your medications without having to jump through hoops and panic that it’s going to run out. I spoke with customer service who was the saving grace because she was so kind and apologetic. Now will have to call my doctor and have them send the script to a local cvs and hope they have it in stock...

  • By

    Something changed

    I used the CVS app for 3 years without complaint. The mail refill was so fast that I quit using autofill because it arrive so quickly. If a new Rx was needed, there was never a pause or any delay in contacting my dr and my script being filled. In the last 6 or 7 months I have yet to get the CVS app to work without calling in, only to find out that the RX has expired and “the dr hasn’t renewed the script.” This is the same dr for the prior 3 years!! Last month I was told I will have to call in any future refills. I live in a rural Texas town - the nearest CVS store is 1hr away, so mail order is my only option. Thank you for the opportunity to “rate” this app - I’m sure you share my concern in finding out why this wonderful app suddenly started having problems.

  • By

    Total Garbage

    I am mystified how this app could possibly be 4.5 stars ... it is absolute rubbish. I was running low on my medication so I reordered through the app. I received an email confirmation that it would be ready by 11am the next day. I waited until 6pm and when I went to the pharmacist they had nothing. When they checked they said the prescription could not be refilled because it was too early. I asked how that could be when I had ran out. I was told it was sent to me by mail. I never asked for it to be sent by mail, the app showed it for pick up, and the email confirmation showed for pick up. So I had to pay full price - $50 - for 3 pills while I tried to sort out this clown show. Come on CVS, we are not talking about hailing a ride or ordering a meal, this is people’s medication for crying out loud!

  • By

    Credit or Debit card installation

    When trying to put the information in for the cards it doesn’t except none of my cards and they have a part that says put a nickname for the card that always does not accept the information get rid of that feature on the app it will make it easier to use. When the information is in at your end can check to see if the cards are good,also we should be able to change the card or delete a card with no problems that can not be done now. I’m a new customer to your service because my company changed plans so if you’re having problems with me your probably having it with them. Please Fix Thank you

  • By


    This is the provider I am forced to use so I do what I can. There are no CVS pharmacies within reasonable driving distance so I am stuck with the online site. It is difficult to manage the auto refill and auto renew features. It seems like they MAKE it hard so they can send medications that you don’t need any more, at that point, they can FORCE YOU to pay for it since they say they can’t accept returns. I feel 3 stars is very generous. I wouldn’t doubt there customer base would shrink by a lot if employers offered choices of prescription plans. CVS needs better clarity for their web site and phone apps. AND THEY NEED TO ALLOW US TO GO TO A LOCAL PHARMACY FOR MAINTENANCE MEDS WHEN THEY DON’T HAVE A STORE LOCALLY.

  • By

    I Like This Ap

    This ap makes it very easy to refill and renew my prescriptions on time. It is very helpful to receive a text saying a prescription is ready to refill or renew and all I have to do is type “YES” to initiate the refill to be sent to me or renewal request to be sent to my doctor. I love the fact that I don’t need to go to the drug store and wait for a prescription to be filled (unless needed immediately). All of my prescriptions taken regularly are sent to me by mail and are less expensive than buying at a drug store.

  • By

    Cancelled Prescription

    I love the idea of receiving my prescription via mail’s cheaper and quite efficient (I thought)...I quit the auto refill because I would receive my meds way ahead of time... sometimes 30 days before I would even need them. That happened multiple times so I removed the “auto” refill for all my meds. For the meds that I can pick up at Walgreen’s, I do and for the ones that I cannot get a 90-day supply, I order individually via CVS Caremark Mail-order. I wish the timing would get fixed. I don’t mind receiving an order 7 days a head of time, but not 30 days before I need the meds.

  • By

    Easy to use

    This app is much easier to use than navigating the web browser on my Mac or iPad. I like that you can scan the Rx # for refills because it’s quick. I didn’t see where you can request a new prescription though which I could do on the web browser. I didn’t take a lot of time exploring what it had to offer because I was just on there to refill two expired prescriptions which it did lightning fast. It linked my accounts easily and was no hassle.

  • By

    Slowest clunky app ever

    Forced to use CVS because of my company plan and haven’t had any positive experience in 3 years. I’ve used 3 different locations and always the same antiquated computers. It has taken 3 calls to set up the 90 mail order to change my address. I would much rather pay out of pocket than support this company. Why do you have CVS CAREMARK and also a CVS Pharmacy. The systems don’t talk because I have two completely different profiles all linked to the same drivers licenses. No tech has been able to assist, but when I get locked out of one I can refill on the other. Run to any other store. I find it hard to believe with other companies improving their computer systems CVS isn’t bankrupt.

  • By


    Coding and algorithms are awful. Loading times are awful. You can’t log in with Face ID even tho it says you can. It doesn’t save any login info you have to type it in every single time. While it still meanwhile asks you if you want to use Face ID. Sure. Then it doesn’t work. Period. They ask for feedback about their app and I can’t be the only one who’s submitted complaints. That was 3 months ago. Guess what? Nothing. That’s right. They ask for feedback and do nothing about it. Sorry but 3-4 months? There’s no excuse. This is an absolute trash app by CVS tech team. It is total trash folks. Make no mistake. And don’t be mistaken by the positive reviews. Don’t believe me? Go ahead. Use it. See for yourself.

  • By


    For last 4 yrs since retirement I was using Humana Rx. They doubled in price plus my meds increased. I love Caremark because I had this when I worked at Becton Dickinson. My experience has always been great. I do wish my headache med wasn’t so costly Rizatriptan, but some meds are just high. Plus I can only get 27 for 9 months. Through Humana I could get 36 tabs. I thought about switching to sumatriptan but I already have atrial fib. Not sure it’d be better to switch. Thanks for being easy to reach!!! Sandra

A better way to Contact apps

You can now contact CVS Caremark customer service directly
via Email using our new site -

Contact CVS Caremark directly

Is CVS Caremark Safe?

Yes. CVS Caremark is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 40,658 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.5/5 . Justuseapp Safety Score for CVS Caremark Is 25.2/100.

Is CVS Caremark Legit?

Yes. CVS Caremark is legit, but not 100% legit to us. This conclusion was arrived at by running over 40,658 CVS Caremark User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for CVS Caremark Is 25.2/100.

Is CVS Caremark not working?

CVS Caremark works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.

Reported Issues: 1 Comments

By Ian Martin
Feb 20 2021

I Want To Cancel This Package Now. I Am Paying For Half An Hour And They Leave After 10 Minutes - Cancel This Now Please

Have a Problem with CVS Caremark? Report Issue

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Why should I report an Issue with CVS Caremark?

  1. Pulling issues faced by users like you is a good way to draw attention of CVS Caremark to your problem using the strength of crowds.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a CVS Caremark customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using CVS Caremark.

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