Contact MEDITECH MHealth Support

How can it be that for months, hundreds of users of this bargain bin software all report the same thing, trouble logging in, reset accounts, unrecognized correct credentials, the need to call and have the portal account reset EVERY TIME YOU TRY TO USE IT, all of us saying the same thing is fundamentally broken on this software. I've had yelling matches with the BHS medical records office after the fifth and sixth times I had to call to reset my elderly mom's account. An app that doesn't work is worse than nothing at all when the point is access to your medical records and tests and appointments. And think about this: how much can you trust the obvious third rate clowns who developed this software with the privacy and security of your most personal information? BHS failed when they signed a contract with Meditech. Someone needs to cut that contract off and eat the loss and switch to one of the many other commercial options for medical portal software. I use several with other doctors and have never had any problems. This one has never ever worked right. Surely BHS staff have other jobs than fielding endless complaints and reset requests. I intend to write the IT director at BHS and share these opinions. I do not trust this company with my mom's medical records. Unbelievable incompetence.

I tried multiple times over a series of days to login with no success. I even turned off my VPN because that is sometimes an issue. No luck! It gives the option of opening it in your browser, which really defeats the purpose of having the app in the first place… Does the provider of this app even read the comments? I think not since I see the last update was done a week ago.

I have the same complaint as all the reviews I’ve read with one or two stars (and there are a lot). Not being able to get in, problems with passwords, extremely frustrating. I’ve given up snd just call the medical records office. They admit to getting a lot of calls from people who can not access their information. I don’t understand why my primary care portal is do easy and this one is so hard.