Doctor On Demand app not working? crashes or has problems?

Doctor On Demand Status

Last Updated on 2025-02-15 by Doctor On Demand, Inc

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5 User reports:
App has problems

User reports 5

⚠️ Most reported problems ⚠️

Something else

61.5%

Account

15.4%

Connection

7.7%

Problems reported in the last 24 hours

24 hour clock ⏰

Summary of Doctor On Demand Problems 🔥

- Initially only ran two flu swabs and dismissed fever

- Connectivity issue once

- Pharmacy system was down

- Doctor did not send prescription

- Had to spend 6 days begging Doctor on Demand to rectify

📋 8 Reported Issues:

Lovina Gedward 2023-06-18

Can’t get in the dr on demand app. I download app but can’t get in.

Trisha Brooks 2023-06-10

It won't let me add my insurance. It keeps saying my insurance is not valid and it most certainly is.

Laura Parrish 2023-05-03

I’m getting to the visit part, the loading icon just spins. This went on for hours. I’m not sure if I was waiting or trying to load. Also the FAQs are blank, it says error “ something went wrong“ using iPhone on cellular data

David Hamilton 2023-04-12

Got cut off before session started and will not reconncet

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Michelle 2022-08-23

Will not add location to find doctors.

Jermaine Young 2022-07-19

Will not let me add my Anthem insurance. Just sends me to a screen to call the 800 number.

Brad Cameron 2022-06-25

doesn’t accept my Aetna info. giving up, don’t need it.

Margaret Carter 2022-05-06

Won't let me message. Just tells me to try again.

Showing 1-8 of 8 reported issues:

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Common Doctor On Demand Problems & Solutions. Troubleshooting Guide

Table of Contents:

Doctor On Demand iPhone Issues and Solutions

Doctor On Demand iOS app crashes, not working, errors
Doctor On Demand iOS app network issues
Doctor On Demand on iOS has black/white screen

Doctor On Demand Android App Issues and Solutions

Doctor On Demand has errors/crashing/not working
Doctor On Demand server network connectivity issues
Doctor On Demand has black screen

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Doctor On Demand iPhone Issues and Solutions

How to fix Doctor On Demand app crashes or not working on Iphone (iOS):

Close and restart the Doctor On Demand app on iPhone
Update Doctor On Demand app to the Latest Version for iOS
Uninstall and reinstall Doctor On Demand iPhone app
Update your iPhone to the latest iOS version

Fix Doctor On Demand on iPhone unable to connect to server/internet connection issues::

To resolve Doctor On Demand network issues, Reset phone network settings:
1. On iphone, goto Settings » General » Reset » Reset Network Settings.
2. Enter device passcode » confirm [Reset Network Settings].

Turn off iphone VPN:
1. Goto Settings » General » VPN

Doctor On Demand Android App Issues and Solutions

Fix Doctor On Demand not working on Android, crashes, errors or is unresponsive:

Force Stop the Doctor On Demand App
1. On android, goto Settings » Doctor On Demand » click [Force Stop]

Update Doctor On Demand to the latest version on PlayStore

Clear Doctor On Demand App Cache and Data:
1. On android, goto Settings » Apps » Doctor On Demand » Storage » click [Clear Data] option. This clears both data and cache.
2. restart Doctor On Demand.

Fix Doctor On Demand unable to contact server/ Doctor On Demand internet connection errors on Android:

On android, goto Settings » Apps or Manage Apps tab.
Click Doctor On Demand » [Force Stop]
Next, goto Storage » click [Clear Data]
Again, goto Doctor On Demand » Mobile Data » [Allow Background Data Usage].
Go back to Settings » Connections » Mobile Network » Network Mode. Change the network to 4G e.g. LTE/3G/2G (auto connect)
Relaunch Doctor On Demand