The myPhonak app offers you a remote control functionality which allows you to
adjust not only the volume and program but other advanced hearing aid settings
such as noise reduction and microphone directionality. You can also have access
Listed below are our top recommendations on how to get in contact with myPhonak. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact myPhonak. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Sonova AG
Terrible app. Seems to offer alot but needs update to allow to save setting when you change volumn it reverts back to the orignal settings. When i vhange to a different parameter such as restaurant for an example. If you turn the screen off it’ll revert back to the auto sense parameter. If you change the volumn to clarity or comfort it’ll revert back to orignal settings. Right now my hearing aids will not connect to the app. It is connected via bluetooth to my phone and taking phone calls. But it is shoeing up error not able to connect. Like i said it has alot to offer but needs more work. I have shut down and deleted the app amd downloaded the app it has same issue. My phone is updated to the latest OS. I will update my review when this app changes.
I originally had difficulty staying connected to the hearing aids, went back to the audiologist. She connected me with the hearing aid supplier. Said I need to update the app, who knew? Still after deleting the app numerous times trying to get both aids to connect, not happening. After reading many of the other reviews, I’ll not repeat all the other disappointments that are the same as the other users have experienced
I am currently trying out the M70 hearing aids with the removable batteries. I love the hearing improvements from them!! However my decision to purchase this brand is dependent on it’s ability to stream music and podcasts with my iPhone X. Streaming works great when I am indoors but cuts out when outdoors. I have seen many posts by others with same issues. I’ve reloaded app as per recommendations and even removed phone from case with no improvement while I do see routine app updates being posted, I need assurance from this vendor that they are working on this issue and can fix it before I will purchase from Phonak. I hope they can as I love it when it’s working.
By Luis albuquerque
Feb 24 2021
If I turn the screen off it’ll revert back to the auto sense, and not keep active the configuration i saved. Useless for me this way.
Leave a comment: