Contact FreeStyle LibreLink Support

I’ve been using Libre sensors for a couple years. In so many ways I prefer your sensors to your more expensive competitor. However, you have really dropped the ball by delaying transfer of blood sugars to Apple Health for three hours. When your competitors make these results immediate. You can’t claim you are trying to provide the best care for diabetics, if you are purposefully preventing them from using other, more capable diabetes management tools than your own log. At best this is a contradiction to your own marketing Dept messaging. At worst, it’s corporate bad faith. Part 2: Developer suggested I contact customer service for help. It turns out, Customer Service informed me, there is no support for data sharing with third party apps including Apple Health Kit. Word of warning, if your hoping to use another app to manage your diabetes, you will have to manually enter each scan into the other app. Abbott, the idea of a CGM only reaches its full potential if you facilitate the user getting this data into their preferred management app. In other words, you need to implement Apple Health Kit integration. As your product currently stands, your in the dark ages as compared to your competition. Next time someone complains about this, you could just tell them you’ll pass the request on to the developers.

I’m a type II diabetic recovering from open heart surgery. My docs want my glucose readings to be within a set “constant carbs” parameters which means a lot of finger sticking. We are trying the 10 day Freestyle Libra system and comparing the readings against my Ultra Onetouch glucose meter readings. The Freestyle Libra readings are so far removed from the Onetouch readings as to make it unusable for valid glucose measurements. Very disappointed in this system. I cannot make a direct correlation of the difference between the two systems. Sometimes the difference is 10 mg between the two and at other times the difference has been as much as 70 mg. The Freestyle system cannot seem to tell if my glucose is going up or down. It also cannot hold more that 8 hours of data which means I miss significant data at night. Nor can I set my upper or lower limits for glucose levels. The only “alarm” the it sends to my phone is when the 8 hours from last scan is up. I have had three significant hypo events that it did not acknowledge. The same with hyper events out of my target zone: no alarm. A scan is required to get any data whatsoever out of the system. This is an expensive system that most insurances won’t pay for. Being grossly inaccurate makes it pretty much worthless.

Now on my 7th sensor in two weeks. Three have fallen off, 1 never worked from the beginning, and 2 just quit and said “replace sensor”. Seventh times the charm? Worst customer service I have ever dealt with. App support team is ill-equipped to provide support beyond basic support script of “you did something wrong, sorry for the inconvenience.” And, the support team is strictly available during bankers hours on Eastern time, M-F. Good thing diabetes only an issue during those times. Good grief. I am highly suspicious of good reviews in App Store. Before buying, make a smart choice and read the Developer Responses. Clearly these are not responses from “developers” who would be genuinely interested in receiving constructive feedback or offering insightful and helpful troubleshooting for an app to which they devoted their career. Instead, the responses are “please contact support”, which indicates to me these are canned responses from bots, as so many of the reviews specifically mention a user has attempted to contact support with no meaningfully positive outcome. The cognitive dissonance between my reasonable expectations of the promise of groundbreaking if nascent technology and my two-week experience is a chasm I cannot overcome. Thoroughly disappointed. Please conduct due diligence.