Contact FreeStyle LibreLink - US

Contact FreeStyle LibreLink - US

Published by on 2020-09-10

The FreeStyle LibreLink app allows you to monitor your glucose with your iPhone.
[1] Check your glucose by holding your iPhone near your FreeStyle Libre Sensor.
The App is compatible with both 10-day and 14-day Sensors. You can use the App

How to Contact FreeStyle LibreLink - US

FreeStyle LibreLink - US Contact Information

Listed below are our top recommendations on how to get in contact with FreeStyle LibreLink - US. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact FreeStyle LibreLink - US. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

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Common FreeStyle LibreLink - US Issues

  • By t3hn2!

    Very Inaccurate & Inconsistent

    I’m a type II diabetic recovering from open heart surgery. My docs want my glucose readings to be within a set “constant carbs” parameters which means a lot of finger sticking. We are trying the 10 day Freestyle Libra system and comparing the readings against my Ultra Onetouch glucose meter readings. The Freestyle Libra readings are so far removed from the Onetouch readings as to make it unusable for valid glucose measurements. Very disappointed in this system. I cannot make a direct correlation of the difference between the two systems. Sometimes the difference is 10 mg between the two and at other times the difference has been as much as 70 mg. The Freestyle system cannot seem to tell if my glucose is going up or down. It also cannot hold more that 8 hours of data which means I miss significant data at night. Nor can I set my upper or lower limits for glucose levels. The only “alarm” the it sends to my phone is when the 8 hours from last scan is up. I have had three significant hypo events that it did not acknowledge. The same with hyper events out of my target zone: no alarm. A scan is required to get any data whatsoever out of the system. This is an expensive system that most insurances won’t pay for. Being grossly inaccurate makes it pretty much worthless.

  • By nala21aleeka

    Such a joke & rip off!

    Stuck the sensor on my arm, went to download the app & get the same error message everyone else is getting about the server being down. So I call cust service & they wanted to create an account for me. I don’t want that. I want to be able to use the app!! My pharmacy won’t have the reader until at least tomorrow so I figured no big deal, I’ll use the app AND save some money...looks like I will be forced to pay out of pocket for the reader because the app seems so unreliable!!! I find it hard to believe with all the money invested that they are STILL experiencing servers problems!!! I don’t believe for one second that the servers are down. It’s not like we are talking about some freaking photoshop app here. With the amount of money I have to pay EACH month for this I shouldn’t have a problem from the moment I try to use it. So now I have this thing on my arm & who knows when I can start getting my readings!!! Watch it will go to waste and then there goes more money I’ll have to shell out

  • By KentHere

    Love and hate

    Love the capability and the easy to read screens. I’d LOVE to see the average glucose converted to A1C on the reports. Just wish I could use this app all the time. I’ve been a customer for years, long before US approvals. And the Libre changed my life!!! Every country in the world except the US only waits 1 hour for a new sensor to warm up, and the sensors stay usable for 14 days allowing me to easily remember to apply a new sensor every other Sunday. Therefore I have to use my reader for 11 hours while this app blocks the ability to read a new sensor. I don’t keep or use finger sticks any more, haven’t for years. I sure hope nothing bad happens to anyone in the 12 hours you block readings. Then again days 11 -14 the app blocks readings, so again I am forced to use my reader. Being I sometimes travel allot, trying to keep in mind if I need to pack a new sensor for a trip is no fun when the day of the week it expires always changes - so I stay with the 14 day reader (as all sensors are the same globally - at least for now)

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Reported Issues: 1 Comments

By Lucy Colby
Feb 14 2021

This app is as worthless as the sensor is expensive.
I've been able to take exactly ONE reading since the thing was installed 7 hours ago.
For every attempt since, all I get is an error message saying "glucose reading is unavailable" and to "try again in 10 minutes."
Consumers beware: it's an expensive ripoff.
It just simply does not work!

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