Contact athenaPatient Support

by Davoos15

This app times out after a small amount of inactivity, forcing you to log in again. It defeats the purpose of using the app over the webpage. Even if you set up Touch ID, it works for a bit, but then the app “forgets” it was set up, and you have to log in from scratch again. I’ve just stopped using the app and gone back to the webpage, as the app also doesn’t allow me to use Touch ID to login to it with my email/password, so it’s more inconvenient than going to the webpage.

If the developer fixes these two issues, I can update my review. They should at least give users an option to change how long the app has to be inactive for it to timeout. I understand the app contains sensitive medical info, but 99% of the time, it’ll be on someone’s personal, password-protected phone, and if the user him/herself accepts the risk of increased timeout times, that’s on him or her, not the app.

Thanks!

by Bluey229

This app is HORRIBLE. I had a message from my doctor and was not notified by the system that I had a message. Later on in the day I received three messages via email notifying me that I had a message waiting to be viewed via the portal. When I went to access the portal, I had old messages that had already been read. I cannot believe a doctors office would utilize this system to communicate with their patients because half the time this system does not work via the app. I’ve been forced to access the web version of the app on multiple occasions just to retrieve the information I needed. Mychart is much better than this system as Athena seems outdated and watered down. Nothing in comparison to what I am accustom to using when it comes to communicating with my doctors.

I was asked to update my review by the developers of this app. As I stated in the beginning of my disdain. The system would send me notifications stating I had messages available to read only to discover this information was not correct. No, I did not receive an error message.

by Nancyp0913

I became very ill. Attempted to send a message to my doctor. Wrote a detailed message within the ridiculous character limitation. Hit review and send. Never heard-
/saw anything else. No error messages, no nothing. Never heard from my doc which is very unusual! Checked my sent messages later…nothing was ever sent! Do not trust this app to communicate with your doc. This app is totally unreliable!! It is not a reliable member of your medical team!!