Delta Dental Reviews

So what’s the point of DeltaDental anyway???? In previous years I was able to see benefits, coverage, if my spouse was still covered, track claims, etc. Got a claim letter in the mail that doesn’t look right so I go to my trusty Delta app and I’m told DeltaDental has been retired and I need to download the new version. Done! Open it and there is NO benefits info, no info about dependents and no info on my current claim!!! I try looking in the “more” section and an alert comes up that the info I am looking for “will be available in 2022…..um it’s January 2022 right now so why is this not available????
DO NOT waste your time even Spaniard if DeltaDental it is useless and now you will NOT have access to your delta info. Unacceptable! How are you supposed to manage your insurance this way.
Additionally trying to post this review and every “nickname” I choose supposedly has been taken!!

There should be a no star option. DeltaDental does nothing but waste time. It asks you to register, then after you enter your private information, it sends you to a website where you have to re-enter the same information again. After that, you get a verifying email where the you click on a link that takes you to a sign-in page, which does not recognize you and asks you to start all over again. Such an annoying app, and very disappointing for a big company to put it out there. It also erodes my trust as I have entered my private information twice, wasted my time, and end up with nothing.

Unable to register-first attempt ended in some kind of error. Second attempt (to register) stated user already exists. Then tried to log in using credentials entered in first attempt (the user that supposedly exists) - get wrong user name or password.

Hey devs, have you actually tried to use DeltaDental outside of your development environment? Lots of others having same probs as me (per reviews).

Don’t have time for nonsense-app deleted.

I tried to access the benefits and claims to dispute the charge at the dentist and DeltaDental doesnt provide that option.
What kind of health/medical related app doesnt provide your benefits and claim? This is my first time ever giving 1 star and it doesnt even deserve it. I think a college computer science student can make better app than this.
We need our money back from delta dental for useless and poor services!

DeltaDental is literally useless, it just takes you on a link to a website telling you to register your insurance account with your user name, I have my insurance card right in my hand and just like everyone else with DeltaDental having the same issue, I can’t register anything it says I’m putting in the wrong information when clearly I have the right info in my hand. How is this pathetic company in business.

The older app worked better than the upgrade that I am forced to use. Which cannot be used at all. My information did not get updated, and to get help via Contact on DeltaDental ? Leads you to nowhere which means, you guessed it, no contact, no help! Someone else stated this deserved a no star rating. I would give it a negative star rating. Who is checking the work before rolling this monstrosity out to the public?

I don’t like this version. You can’t see anything as you could with the previous. Nothing pops up for the exception of my name and employee and what type of plan I have. The summary doesn’t open and cannot see any information for what is left on my usage. This is just terrible. I’m deleting DeltaDental and will just call for any information I need. Not sure who came up with this version but please go back to the drawing board. This is not it.

Though DD’s website says I should be able to log-in to DeltaDental with the same user ID & password as the website, I got an authentication error message just trying to log-in. I use an iPhone 12 and iOS 15.1.1. I subscribe to this insurance directly thru DD (not the health connector or an employer) so maybe that’s the problem, but that’s no excuse. I’m not even going to bother trying to sort it out because if it’s anything like the website, it’s functionality, ease-of-use and accuracy will be awful.

DeltaDental is literal trash. It was not ready for beta testing let alone release. They retired their old app before this one was even close to ready. They have not correctly coded their phone number links to actively make calls with the click, so that is useless. DeltaDental is not taking the old login and won’t let you register when you try that way. The old app was minimal, but worked just fine. DeltaDental is less than minimal and has a bunch of obvious errors upon release.

Could not register an account on DeltaDental. Wasted 45 minutes attempting to get DeltaDental to work. I managed to register on Delta Dental’s portal and printed out a Dental Dental card. This card is oversized and will not fit in a wallet credit card slot. I know Dental Dental is trying to pinch pennies but having a non-working app and wasting customers’ time printing out inferior cards that do not fit in a wallet is very pathetic customer service.

It’s a bad idea to release an app in a hurry when it’s absolutely useless for the customers. Says the features for checking claims and coverage will be available in 2022. I think those two make up the most important feature in DeltaDental . Patients use an insurance app to check the coverage, claims and provide an ID. The ID kinda works by adding to the Wallet but doesn’t display member ID or group ID. I added my preferred dentist via the webpage but that doesn’t reflect in the mobile app.

This version is a downgrade from their previous app. We used to be able to track claims and view Estimate of Benefits (EOBs) and payments but they gutted those features from this “updated” version.
I have a regular dentist so the need for the finder is mostly useless. If you’re dentist is out of network then the estimate or is also useless. All that remains is the ability to view your insurance card which I already added to my Apple wallet, so again useless.
Please bring back the claims review functionality!

Imagine you’re using an app to see how much money you have in the bank. Then the bank makes you download a new app, and this new app has no such function. How do you know how much money you have?

DeltaDental is truly pointless to me and I’m forced to use it because they retired the other one. I would like to know whose idea it was to force this version upon users without full functionality.

Also please keep in mind that the plan to ‘return these features in 2022’ is both: A. Not a promise and B. Incredibly vague. December 2022 is a year away.

I’ve never reviewed an app before, but I had to come here and let everyone know how disgustingly bad DeltaDental is.

They retired their old app, so you have to download the new version. No problem, download the new version. Once you try to sign in after the slow load time and buggy screens, it’ll tell you it no longer remembers you. You try to recover your account, and then suddenly your account doesn’t exist anymore. You try to recover it various other ways, only to be continually redirected to websites that also don’t help. DeltaDental and company are absolutely terrible.

The shop is developed and controlled by the national Association. Nonetheless, mechanism to request assistance in DeltaDental refers you to your states local chapter. Those folks of course say sorry we can't help you with DeltaDental you have to talk to the national Association because it's under their control! If you contact the national associations support desk they refer you back to your local chapter! It's absurd. It has been working fine but then with the updated app unable to login can't get any help the date is submitted to reset the password isn't recognized it's a complete fail. What a joke. Should be zero stars

If it allowed a zero star review then that’s more fitting for DeltaDental than one star. DeltaDental is absolutely worthless. I don’t understand why they would even develop an app that doesn’t work. I can’t login to my account it keeps telling me account not found even though I am able to log in via the website just fine. I tried registering but it just brings me to the website and asking me to login with no further prompts to continue. I just wanted a easy way to access my ID card and claim information. Don’t waste your time you’re better off just opening a browser on your phone and logging in that way.

There seems to be an issue where User IDs are being incorrectly marked as "not unique" when trying to register both through DeltaDental and on desktop. I lost track of the number of UIDs I tried but was unsuccessful with. For good measure, I even tried a few randomized UIDs with the same results. 1-star because I have no way to assess the rest of the application if the registration is broken.

Input in information to register and press Register and DeltaDental goes into the netherworld. 35 years of IT. Possibly worst app I have seen. First I installed Delta Dental Mobile App and tried. Nope. Deleted it. Installed Delta Dental Mobile and tried. It has instructions to delete it and install the other . Neither works. Care about our teeth but not our sanity.

You MUST register for the online account via website in order to sign in on DeltaDental .

Once you finally get on DeltaDental , surprisingly no way to see benefit summary.
And when you switch to another app(e.g. app store to update a review?) and go back after mere seconds, DeltaDental has challenges with what little it does. The screens have trouble coming back up and when they do they disappear. Same happens after trying to get a cost estimate without having exited app. Only way to get then to stay showing is close app, reopen and not switch apps.

Using IOS 14.8 on Iphone 12.

Developers need much better QA vetting this before release.

The problem I ran into … DeltaDental takes you to a production address and then state all you login information is incorrect. The initial registration is through the member portal address. Either app you can not choose the address to open. At this point DeltaDental is useless compared to past experience where it worked ok.

Update:
DeltaDental works now,
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Go to the website, enter your state of coverage, just a FYI it might not be the state you live in. Back to DeltaDental , I had to register on the website ,DeltaDental won’t let me login. Developer I understand this is probably on their end but please fix this.

The existing (old) app allowed you to look up claim history by person! Where did that go on this version?!