Contact Doctor On Demand Support

I called Dr On Demand yesterday because I’ve been sick for 8 days. The dr I spoke to was sending my pharmacy 3 prescriptions to get me feeling better. My pharmacy did not receive them because at that time their system was down to no fault of their own. Since I couldn’t get the doctor back I called Customer Service for help. They saw in my chart what I should get and assured me they would resend the script. Two hours later still no meds so I called AGAIN. This time someone said they are waiting to talk to the doctor to confirm the meds. WHY?? Just call the pharmacy to confirm they didn’t get it and fill it! The doctor already confirmed it just hours before! I was so upset I wasn’t getting help. By 5pm I still hadn’t gotten anything and was worried I’d be up all night coughing again. So I had to drive 40 mins to my own doctor just to get the help I needed. I could have done that during the day! Dr On Demand is supposed to help so you don’t have to leave your home! Finally I got my needed meds from my own doctor who sent them to the pharmacy just in time before closing. Today, 24 HOURS later Dr On Demand sends me an email that they resent the prescriptions. Really???? Thanks for nothing!! 😡 Never again will I use this service. They are NO help!

After using Doctor on Demand numerous times successfully, it’s disheartening to now have such a terrible experience. My child was seen for a video appointment 1 wk ago, and all went well. It was a blessing to get medical care on a Sunday afternoon, particularly when I was leaving town for work that evening. Directly after the appointment, the physician called me back, and left a VM message asking I get back with her regarding my daughter’s weight, a piece of information necessary for prescribing her antibiotic. I returned the call immediately, and exactly to the doctor’s specifications, spoke with the support center, and went to pick up all Rx’s 2 hours later. The pharmacy had not received an order for the antibiotic, however, as I have spent the past 6 days begging Doctor on Demand to rectify. They have refused, and stated my daughter needs another appointment. Being out of town, I am unable to make this happen, whether or not they charge me. Now my precious girl is with her grandparents still ill, and denied the medication a Doctor on Demand physician deemed a necessary treatment. Why would they continue to deny this? Although I am WAY more concerned with my daughter’s health than costs, the company has also denied my request to be reimbursed.

Used to be great !!! They are now just like all the money hungry places that is happening lately around world u sneeze n u have covid take off work or school for two weeks for what a cold ? Not everything is covid or maybe they want it to be ? Head was hurting three days n a cold called dr on demand they told me u most likely have covid if not better few days goto dr ,, ok even if I did have covid wouldn’t you start me on a antibiotic ? Nope he said get some rest humidifier n I’ll send in a antihistamine?? Seriously So next day goes to doc you have a sinuous infection no need for a pcr test sense they been recalled n not right anyway he’s a antibiotic thank god there are still some caring docs left in this world ,, guess what here I’m not 12 hours later already feeling great the next day I woke up like a new person back to myself incredible now there respond to my post will be we state they we are only virtual we take covid very seriously blah blah blah ,,, ok take it seriously then n start me on a antibiotic n liquid steroids maybe something ,,,, not just put me on a allergy blocking medicine , so listen up if you have a cold an ear ache they will most likely tell u you have covid n send you nothing anyway so save your money goto doc or there are plenty other online doc now a days that are great if you don’t want to go into the germy waiting rooms n perhaps get covid for real ,, I wouldn’t waste your money here! Goodluck