Dexcom Clarity Reviews

by TiredM0mma

My 2 year old daughter is diabetic. Not only can I not easily connect her Dexcom G6 so that I can see it through DexcomClarity , but it also says I’m the patient. That part cannot be edited, (it’s in the profile section) and when I input my daughter’s info so that it says she’s the patient, it tells me account holders have to be over 18. :( You should be able to easily choose who is being monitored for diabetes (especially sine I’ll be sending this to clinics) and despite me creating her a ‘dependent account’ I still can’t hook up her CGM or even tell DexcomClarity that she is the patient. And they use this for clinics! And yes my phone is compatible, I have the iPhone XS.

by C. Morrell

The useful bits of DexcomClarity would be perfect for native iPad support for the same reasons you don’t usually paint or write music or essays on your phone. I want to see everything. Instead I get to see very little.

I have no idea why the "percentage while you were in range metric" is even there, much less why it gets top billing. I think it’s worse than useless in the same way frequently measuring how much you weigh gets in the way of losing weight. It doesn’t tell you what you are doing right and what you are doing wrong. It doesn’t help you understand how to do better. It only needlessly adds complacency that you are doing good enough or anxiety that you aren’t doing good enough. It doesn’t tell you why your diabetes does what it does which is kind of the point of a continuous glucose monitor.

by Morddu

This is a ridiculously unnecessary app needed just to view your food and medication entries and even that it can’t do well.
There’s still no log for your food and medication entries so if you want to see anything resembling a logbook of activity, you have to load the excruciatingly slow “reports”. The reports are minuscule PDFs for your phone. (PDFs do not belong on phones!) But even if you had a magnifying glass to view the teeny-tiny reports, the daily report — the only one with a semblance of a log — doesn’t actually tell you what your entry is. You get a jumble of icons, but no details. All in all, this is a pathetic app I would love to uninstall.

by Type1mimi

My sensor regularly stops working. Sometimes before it quits I’ll get an alert that my blood sugar is dangerously low. I used to believe it and eat sugar to raise my blood sugar to soon realize after checking my meter that the sensor was just faulty resulting in 300+ blood sugars. Now I manually check it when it goes low just to make sure which is a hassle. I’ve been using this for years and have never went one full 10 days without the sensor malfunctioning.
It seems like with as much as they charge for this device, they could make it work properly.
Or change the name from continuous glucose monitor to works when it wants to monitor.

by Nickmanes Are Really Stupid

I really like DexcomClarity when it works, but I have long periods when it shows no data. The interesting thing is that the Dexcom G-6 app also loses data, but not at the same time. I also have the t:connect app from Tandem which rarely loses contact with the CGM. I sent a request for support to Dexcom and their response was that I should contact Tandem for support. When I contacted Tandem their recommendation was to delete DexcomClarity and reinstall it. This was done, but the problem persists.

If Dexcom responds to this rating I would hope they are willing to step up to the plate to help solve it. After all, it is their app and their CGM.

by Sledge2120

If I view or print out daily reports it doesn’t contain all of the daily events. Why? It contains three columns of information that take the entirety of the page and won’t continue onto a second page if need be. I offer two solutions. First, have 3 columns take up the left half of the page and have another 3 take up the right half. That will double the amount of events on the same page. Second, allow a second page of results. Continuing to add pages will allow an unlimited amount of events being displayed. Obviously having a large amount of events shouldn’t be the normal but when it happens I should be able to review the ALL of the data. Especially if I’m running a weeks worth of reports to investigate highs in the early morning. Those will be the ones that are missing from the reports.

by Lui Kang25

DexcomClarity displays my sugar accurately enough (usually within 0-15 off) and works on my iPhone without crashing. One thing that I would like the Dexcom app engineers to reconsider is how the urgent low alarms work. I am in a situation where I need my phone turned on, but all noises and vibrations to cease. DexcomClarity put my in a very embarrassing situation in front of my boss’s boss; to make a long story short I ate my glucose tablets and corrected for my low sugar before attending the event mentioned, but the urgent low alarm went off 3 times during his speech before I had a chance to turn it off. Please for the love of God let us silence those low alarms completely. I understand the liability aspect, but putting a simple disclaimer would prevent any potential law suits. Thank you for reading.

by Bck17

DexcomClarity does a lot right, in particular the option to link your data to your healthcare provider, GMI reporting and more. I’ve found DexcomClarity to help me my manage my T1D and improve control.

Downside is there is no real support for iPad. DexcomClarity appears to be optimized for iPhone only.

The biggest problem I’ve had is it nearly always takes a full 24 hours to calibrate new sensors with results varying from 30-50 mg/dL from my meter throughout the day and night before finally settling down. New sensor days almost always feature “sensor night” where I’m sure to get false alarms on both highs or lows.

While Dexcom is good about replacing failed sensors, I’ve had multiple failures over my first nine months and they take a long time to deliver replacements. I’ve experienced 40 minute wait times for support but that seems to have improved recently. If you happen to be near the end of your supply and have a sensor failure, that can leave a gap in coverage. I’ve also had a transmitter failure which not only left me without coverage until a replacement transmitter could arrive, but this wasted the sensor it was paired with.

by Den In Mississip

I am currently going to replace my forth sensor failure short of it’s ten-day life. Although the DEXCOM tech people have been absolutely great with replacing them, this still a somewhat disturbing event. It is now March 29 (my current sensor was due to expire on March 31 at around noon); I started using the DEXCOM system on February 2 and in this short time experienced four sensor failures, it seems a bit much. If I’m doing something wrong, I can’t imagine what that can be, it’s not rocket science...you stick the sensor applicator to you and push the button. I even apply an overpatch. Simple.
This all being said, with the exception of the above, I’m very satisfied with the DEXCOM System and it's potential to help me with my diabetic problems. All DEXCOM techs and personnel I speak with on the phone have been great. Will call again here shortly.....

by Ampatrl

Just started using Dexcom yesterday and discovered the clarity app today by accident and really happy to see the detailed data it provides. Will be extremely helpful in managing my diabetes. It would be really nice if Dexcom could provide average glucose for each day, as well as a 90-day one with a translation to approximate A1C number. My finger stick 1-touch reveal was able to provide my average and equivalent A1C in the comparitor with flexibility of inputting A1C from the bloodwork which provided a clear picture of how accurate the finger stick data (4 times a day) was compared to a 90-day A1C. Dexcom has so much more data (every 5 mins) and intelligence, so easy to do.

Regards Amit

by Cloudhand1

I am a new user of DexcomClarity, and after carefully entering my health events for the last few days
(insulin, carbs, exercise), today I logged in to find that all of my events have disappeared. It says you can find previous events on the Dexcom Clarity app but, although they are mentioned in the user guide,I couldn’t find them.
After speaking with tech-support I discovered that the health events are there, but they’re hard to find. You have to go Reports and click on Daily to generate a daily report, and then you can see them, but there is some delay between what you enter in the DEXCOM 6 app and the events that show on the Clarity app.

by Kitkatkoalam95

I like the way this technology works over all. It's pretty hands off and tracks in good detail.
However, I would like if there was a way to make personal note that is not listed. I would like to be able to make a personal note like when I've done everything to correct a high but it won't go down, or I tried my beat to estimate carbs for a dessert at a restaurant but I still went high. This would help when talking to my provider to be able to check why my blood sugar might have been high at a specific time.

by Carol In Tucson

Dexcom is the best we’ve got, so I can’t complain. DexcomClarity works well for me, and I like the options, screens and reports. However, it would be a much more enjoyable experience if we could see it formatted for horizontal view on the iPhone and for iPad, also in horizontal view. The limitation of having it only in the vertical view is that the font is difficult to read. I end up using Sugarmate to view the data only because I can see everything so much more clearly! But I like the data and reports in Clarity better... thanks!

by 1duck2ladybugs

What would give DexcomClarity 5 stars is the ability for me to make notes. It would help to know what I ate at lunch this day that caused my blood sugar to be high or I did this exercise/workout, etc. Example: Keto Ham Wraps, On vacation (because it is harder to eat correctly), ran a half marathon, walked the block, etc. All these things affect blood sugar levels and going back and seeing what I ate or did that day helps to manage sugar levels in the future.

by Bodily J

I really enjoy how consistent DexcomClarity is and how the different reports layout is to make navigation easier.

My only wish list item is under the daily reporting. It would be nice if I could log the Blood Glucose when I am creating an event.

What would really be nice is to categorize an event as Breakfast, Lunch, Snack, Dinner, High, Low, etc and one tile under the daily report that gives me that category with the Blood Glucose, Carbs and Units.

The reason for my feedback is that I have a young T1D who struggled with logging the information separately and the daily chat for past days makes it difficult to be accurate on what her Blood Glucose was two days ago at 10:32 AM. I am detailed oriented and guessing wheaten ie was 175 vrs 180 is difficult.

No other feedback and other then this one item I strongly recommend DexcomClarity to others.

by OverlyCautious

First, let me start by saying DexcomClarity works perfectly fine. From the instant I installed it, DexcomClarity logged into my Dexcom account and has provided me with valuable information on my running blood glucose levels. The overview switches easily between 48 hours and 7- to 90-days. The report function works well and provides great details. For anyone using the Dexcom G5, this is a must-have app!

by Davisbanddude

I had a CGM for a time about 10 years ago and wasn’t very impressed. I’m giving it another shot and so far have been blown away at how helpful the clarity app is for me. I can generate beautiful and easy to understand charts in a couple of clicks and see trends to help me manage my diabetes better. This is a wonderful tool. I don’t understand the negative reviews I’ve seen- everything has worked flawlessly for me. Great job Dexcom!

by BDE!

OMG ! This monitor Dexcom G6 definitely shows you what is going on inside yourself .
GPS , it puts a halt ( No , I don’t want to take that route. We all have choices to make .
I Thank GOD , for allowing me this awesome opportunity to really get the knowledge of my body with this Dexcom G6 kit
No more worries, one week using this monitor has changed my life , Thank You Dexcom for this amazing, awesome invention , of course from GOD who made it happen BDE!

by Pat Fowler

My clarity app worked beautifully until a few weeks ago. Now I don’t get any reports, only the muss she “ not enough data“. Can someone help me out?

Update: I’ve decided to change my review to five stars because for a few years DexcomClarity worked beautifully and I relied on its information. Once we figure out what happened, I’m sure I will love it again

by RonS123456789az

This ap when connected with my G6 CGM provides a huge amount of data that can be reviewed and analyze multiple ways to help one see , better understand, and ultimately better manage ones control of diabetes. I set personal improvement goals and have the ability to see my progress. The A1C reading is consistently .1 % higher than my actual blood lab results.

by Amyzbbb

Every time I go to open DexcomClarity at my Drs office, it will never open. I’ve restarted my phone, I’ve done (I think it’s called) a hard restart, where I press the sleep button and home button at the same time till it restarts, and that doesn’t work. I close DexcomClarity all together and restart it, nope, nothing. I press DexcomClarity , the beginning shows up, and then it just closes all together after that. This is very inconvenient just because my dr relies on it to view my numbers every time I come in, so I have to view my numbers by other means. Please fix this problem!

by Sevenbarbies

I used to love DexcomClarity - it was far more reliable than even the Dexcom app was, and I could get a great gauge on my bg control issues/successes before I went in to the doctor.

However, since the latest update, I cannot open DexcomClarity . I click it, and it immediately closes. It does not even open the home screen before shutting down. I tried restarting my phone with no success. This is extremely disappointing. PLEASE FIX THIS. DexcomClarity is unusable.

by RMPD

DexcomClarity isn’t connecting properly. When I go to it, my level is never there; it takes about 10-15 min for it to work. I’m not sure if this can be fixed but it can really be frustrating. I may have to use the device that it came with even though I got it so I wouldn’t have to carry another thing around.

by Kendies

These developers are always behind on the latest iOS update. The Apple Watch series 4’s new faces don’t even support displaying your blood sugar as well. I work in development and this is completely unacceptable for a company who makes a product that people’s lives depend on.

Every other app I have installed does not have this issue....

by Mechrya

What are you guys doing!?!? You waited months to put out an update. Presumably to push out your new features and fix the fact the it crashes on start up and you’ve resolved nothing. Amateur hour over here like get it together. I’m sorry to put you guys on blast but like make it the F stable.

(Update April 19, 2019)
Thank you for resolving some of these issues.

by YankeeFanNY

I love DexcomClarity, used it all the time to track Average +/- the Standard Deviation. However, for the past 5-6 months I’ve been unable to use it, login information is not recognized. Called tech support several times to work with me resetting the password, etc. but to no avail. Periodically use the website version but that too has been difficult, at times. I have found the given information is extremely useful keeping my A1C around 6-6.5

by A_review

DexcomClarity is very helpful and helps me a lot with my diabetes management!- but I was only once able to open DexcomClarity , since then it every time I try to open it it keeps crashing... thank you for DexcomClarity and I really appreciate it, but please fix this problem...Thanks!

by Jbjbjbjb

I agree with an another reviewer that it would be good to have the option to temporarily disable low alarms, at least the sounds (& maybe keep a low vibration), to avoid awkward public situations where I have treated / am treating the low with glucose, but there’s a lag in the glucose reading obviously which results in a beep. Any workaround solutions would be welcome. Otherwise DexcomClarity & CGM is amazing and life changing.

by Dachshund 57

I had a CGM for a time about 10 years ago and wasn’t very impressed. I’m giving it another shot and so far have been blown away at how helpful the clarity app is for me. I can generate beautiful and easy to understand charts in a couple of clicks and see trends to help me manage my diabetes better. This is a wonderful tool. I don’t understand the negative reviews I’ve seen- everything has worked flawlessly for me. Great job Dexcom!

by Burgmomma

I am so glad! After a very long time of DexcomClarity crashing Everytime you open it, it has finally been fixed! DexcomClarity offers amazing information that I am so happy to be able to access again.

by Ncamarda

Have been waiting a month for bug fixes with DexcomClarity. I still cannot open DexcomClarity on iOS 11.3.1 iphone X. I get notifications every Sunday but can’t actually open DexcomClarity . Please fix.

by Jrossn

Great tool to follow my numbers. Love how it’s connected to Dexcom G6 Follow. Only detail missing is there are no values on the landscape graph for bg or time. Would love it to mirror the graph on the portrait mode even if it were slightly less detailed. Thanks!