Contact Smart Sleep Coach Support

by Carmen612

The app is pretty slow when schedule is “adjusting”. The “How did it go last night” yellow bar at the top has very poor options that wouldn’t apply to most…so I just stopped filling it out. The app itself seemed to be a minute or two behind the time on my phone because I could never add accurate wake ups until a few minutes after baby had fallen asleep. This app doesn’t teach you technique, it just helps with the process of sleep training. It gives you wake windows and adjusts the time for you but seems like it wants you to pay forever because you rely on it for the times and adjustments. Teach me how to figure out the wake window, or how to adjust the times for nap and bedtime when I no longer have the app. And no, I shouldn’t have to ask a sleep consultant any of that when you have classes that teach. They must’ve run out of daily classes because there hasn’t been anything new since I subscribed and I read all the classes during the free trial. As mentioned in other reviews, nothing you can’t learn online. Just the schedule adjusting is helpful, but doesn’t teach you much. Also, I just read a review from February 1st , it says the sleep coach could’ve adjusted the wake windows in the back end if needed… how would she have known the “Sleep coach” was also the engineer? Why would we think of that if it adjusts automatically according to our infant’s rhythm? It’s not clear what you can and cannot help with.

by DavinaMtScepter

Just a sleep tracking app. There is no information in this app that you can’t find for free online. I liked the sleep tracking, it helped get my baby back on a schedule with healthy wake windows, but there’s nothing special about this app in particular. I had issues with the app and customer support was no help. Edited, Re: Mandy - I have an email response from support saying “check your junk folder,” to which I replied, explaining the problem again, and I received no further response. I eventually reset everything and was able to get back in on my own, only to be kicked out again. I’m not sure how to get access to you, as the “ask a sleep coach” button never worked. The app is slow and customer service is severely lacking. I also thought this was a smart sleep tracker that would learn my baby’s patterns and adjust accordingly but I guess I was incorrect about that. He is transitioning from one nap to two, and the app is forcing naps into the schedule that he isn’t taking. So it shows that he napped for an hour at a particular time, when he didn’t, and I can’t delete it. It’s a frustrating experience and not at all helpful. I reached out and tried my best to get support but didn’t receive it. This app is a waste of money. I got “Baby Feed Timer” and I use their sleep tracker - it’s much more helpful.

by Amyjojohnson88

This app is so great in theory, but not helpful in practice. I downloaded it (and paid for an expensive three-month subscription), only to have it spend weeks teaching me the importance of sleep training. It didn’t give any real guidance on the sleep training itself. Just wasted weeks trying to convince me to do it. (I don’t need convincing—that’s why I got the app. I’m already trying to do it.) All this app really does is track your child’s sleep and offer a few token tips. I don’t need to spend a bunch of money to be told to lay my child down drowsy-but-awake in a dark room with a comfortable temperature. If you’re desperately hoping to help your child fall asleep independently or stay asleep longer, this won’t help. You’re better off googling a few tips and tracking their sleep with a free app.