healow™ lets you communicate with your doctor’s office and access up to date
medical records. You will be able to access your appointments, lab results,
vitals, manage medications and other personal data all within one app.
Are you having issues? Select the issue you are having below and provide feedback to healow.
By James Suggitt 7 months ago
Can't find my X-ray and lab results, nowhere to find them. Also I always flunk the reCAPTCHA test, so do something else.
By Jacqueline Sanchez 8 months ago
My old email address is registered on the app & I need to update my email address to my new email. In order for me to log I .
By Vince 9 months ago
Created a partial account incorrectly trying to delete it but can't How do I delete an account?
By Timothy Alan Millington 10 months ago
some messages from my physician will not open. I cannot view the message.
By Cathy 10 months ago
Trying to log on, kicks me ou
By Antonio Sanchez 10 months ago
I haven’t changed password or anything but every time I try to it, it firsts opens up the app but says login error when I click on any subject tab
By William S Jefferson 11 months ago
missing message box ,can not respond or compose
By Michele Corrigan 11 months ago
Why are my most recent appointments no showing.
By Linda Harris 1 year ago
Click on to the app and it says healow keep stopping. Underneath that is say app info, close app and send feedback. Then when I do app info a date is there with October - November 29
By Gloria Johnson 1 year ago
Says healow have closed app because off bug
By Michael 1 year ago
App won’t let me add/change insurance info or change personal info/address
By Ernest C Hofer 1 year ago
i have an existing Healow account and attempted to link a new account. After I insert code it attempts to send a 6 digit code to my cell phone. I've tried multiple times and no text comes through. I've verified my phone # is accurate in my profile. Any thoughts? Ernie Hofer
By David C Moran 1 year ago
Works with other physician offices but provides "null data" from a particular physician office (Doctors of Internal Medicine) for labs and referrals for the past year!
By Tom Simons 1 year ago
The app is asking for a 6 digit pin???? I usually use my iPhone pin but it is only 4 digits and it won’t accept that. Can you send instructions to set the 6 digit pin?
By Joe Guerrero 1 year ago
I have downloaded healow in the last week on two separate phones. In both cases it locked me out of my phone by setting up a 4 digit on the phones. Luckily I entered the 4 digit pin that I entered in healow when setting it up and it open my phone. I looked at security and healow had changed it from swipe to pin. Good thing I remembered the pin I entered in healow.
By Joe Guerrero 1 year ago
I have downloaded healow in the last week on two separate phones. In both cases it locked me out of my phone by setting up a 4 digit on the phones. Luckily I entered the 4 digit pin that I entered in healow when setting it up and it open my phone. I looked at security and healow had changed it from swipe to pin. Good thing I remembered the pin I entered in healow.
By Pam lillquist 1 year ago
I manage my husband D’Souza Healow account. I tried to print the info from his telemedicine yesterday and the print screen froze and would not access the printer. Also I could not cancel the request to print. Other things on this iPad can print right now. What can I do as the only Healow page that’s appears when the app is accessed is the frozen print page.
By Ginger 1 year ago
App continuously tells me my username/pw is incorrect even after I reset it. To be such a vital Healthcare tool, this happening all the time is unacceptable. Help
By Ginger 1 year ago
App continuously tells me my username/pw is incorrect even after I reset it. To be such a vital Healthcare tool, this happening all the time is unacceptable. Help
By Robert Harden 1 year ago
App keeps asking me to set a device passcode. And doesn't work. I do not set passcodes on my phone and I need my reports.
By Sandra Heath 1 year ago
healow has locked me out of my phone completely. I'm very angry about this as I count on my phone a great deal.
By katerina michael 1 year ago
Cant log in put pin then never opens info
By Deb Griffin 1 year ago
Same problems as David K posted on July 13, 2022. Although has been going on for 6 months or more.
By David Kincade 1 year ago
Healow asks for my pin and I enter it. My medical information pops up for less than a second then I am asked for my pin again. It has been functioning this way for a month or two now. Please fix.
By therese watson 1 year ago
I log in without a problem but as soon as it opens up it goes back to log in page.I have been using this as it soon as it was installed
By Kreatha Lewis 1 year ago
This app locks my phone. It won't let me discard locking. I wanted it to lock just your site entry not my phone!
By Elizabeth Zipp 1 year ago
When I put in my provider, it says no results found and it will not allow me to send a message.
By Linda Rodgers 1 year ago
I'm receiving messages from my doctor on Healow but am unable to open them on both my desktop and cell phone
By Marcus J Duhon 1 year ago
When trying to log in it will log in then kick you right back to login screen. Is there any fix to this?
By Donna Womack 1 year ago
Healow app will not log me in. I use my fingerprint, it starts to log me in and as soon as I try to pull up one of my doctors it brings up the login screen again. It has been like this for at least a month! I have six doctors that use this stupid app and it's a frustrating experience almost every time I try to use it. Fix it!
By Harold Gary Jacobs 1 year ago
Keeps saying Welcome Back after I put in my pin
By Shaylee 1 year ago
Your application is broken. When you go to sign into the app it lets you but as soon as you get to the main screen it's triggering security and asking for verification again. Thanks for making me realize your application is unstable and unreliable. According to the comments this has been going on for over a week for other patients as well. Messing with people's access to their medical information is not cool. Mark the bug as critical and get the software development team on it already!!!
By Robyn Summers 1 year ago
Healow app let's me log in with my 4 digit pin, then wants me to make a new 6 digit pin, but everytime I try, it tells me an error occurred and kicks me out
By Patrick Downing 1 year ago
Obviously your software has been "hacked or compromised " its a shame as it was a very effective tool for both patients and Doctors
By Rhonda Milam 1 year ago
I log in on my phone, it opens up to my messages and then right away goes back to log in screen. This has been going on for at least 2 months. This app is very important to me. I can't understand why this can't be resolved.
By Waldine Dyett 1 year ago
I cannot get into my healow account. I click my Healow app and I enter my pin number. It says Welcome Back Waldine. Then it quickly logs in and then it quickly logs out. Under the log in screen it says "forgot pin number". No I did not forget pin number. It didn't ask me if I forgot pw word. What do I Do? This Healow is important to me.
By Nancy Snoek 1 year ago
I log in on my phone, it opens up to my messages and then right away goes back to the log in screen
By Vickie Nelson 1 year ago
After entering 6 digit code it says "Error occurred while synchronizing accounts" and will not let me go any further to log in. Will prompt me for fingerprint and 6 digit code over and over.
By Susan Marsnick 1 year ago
Healow has locked me out of my phone. I create the password and verified it. Now when I try to enter the code it will not accept it. It keeps telling me the code in incorrect.
By Michael Dycus 1 year ago
Having problems login in. Every time I log in it says welcome back Michael then it goes back to log in page. Have done hard reset on phone nothing seems to work
By DEBORAH 1 year ago
I have tried over and over to log in. Reset everything and it kicks me off. I know I have messages, but can't retrieve them. I even reset the 6 digit number to log in.
By Joe 1 year ago
Can't get past pin. It signs in for 1 second then boots me
By Latasha 1 year ago
Yo either get booted off when logged in or you can't get in past the pincode... I deleted the app and re-installed.. still the same issues... now it's saying to come back later
By Yvonne Short 1 year ago
Cannot log in on phone using the app. It requires a 6 number pin, but when logged in to healow, it requires 8 numbers, upper and lower case letters and a character. You cannot log in on the app with that configuration. I need this info for an appointment with my cardiologist.
By Julia 1 year ago
Same login issue as many commenters. Clearing cache is not helpful
By Mark Westphal 1 year ago
Similar problems on android login as many others. Enter pin and healow logs in then quickly logs out and asked for pin. I clear the data and cashe and complete accounts details and pin number and it allows me in.
By Kristin 2 years ago
I am having the same problem as the others who have posted in April...log in with fingerprint or pin, it goes to homepage and then goes back out to the login again. Continue to try deleted and restarted phone, issue still persist.
By Barbara Yates 2 years ago
Have same issues as Nicole and my doctor is so busy I can't call and he does not accept emails. I am thinking of switching to Ochsner as they use a different app. Healo has never worked correctly for an Android, it does nothing but crash and my doc thinks I'm lying, so bye bye Tulane and Healo, you need to address this.
By Shannon Wortham 2 years ago
All of my children accounts are missing they only show my account now and I have no idea where the rest are
By Steven Howe 2 years ago
Can't login put pin in then it goes to page then kicks right back to login.i got a new password from doctor reset it up same thing
By Genesis Mullins 2 years ago
Same exact problem as Nicole Smith. Its extremely frustrating when you need this thing to get your meds refilled BEFORE you run out!
By Vicki-Ann Bush 2 years ago
I login and then it takes me to my profile and the immediately goes back to login.
By Barbara Yates 2 years ago
Same problem login screen keeps reloading.
By Anthony Kelts 2 years ago
keeps asking for fingerprint
By kellie bollinger 2 years ago
Cannot access. It keeps asking for finger print and code, but when I enter my info, it just keeps reloading to same log in page.
By Mike 2 years ago
I'm having the same issues as Nicole is. When I login it populates the main screen then immediate logs me back out.
By Nichole Smith 2 years ago
Healow app will not take my pin or fingerprint, it keeps re prompting the login credentials, for a second after I log in, it populates my home page, but then returns to the log in page
By Amanda Dratnol 2 years ago
My Healow account won't let me in. If I use finger print it just keeps asking over and over again. Same thing if I use my pin. I'm going to try deleting and re adding but this is very frustrating.
By Mary Bidwell 2 years ago
Every few minutes 3 or 4 while trying to post messages, or anything I’m booted out and have to re-enter the soooo LOOONG new password. Frustrating!!! I use Healow sometimes everyday.
By Jimmy W Landrum 2 years ago
healow has locked my phone. I do not have a password to unlock the phone.
By Janice Burgess 2 years ago
I can't log into my acct. I know my 6 digit numerical password is correct. Tried to have it call me on cellphone to give me code. Finally got a code by text but took at least 10 min. Finally, changed password. Now getting error "Cannot connect to Server. Try again later"
By Candice Watson 2 years ago
The healow app has locked me out of my phone. It asked to create a password, and now I can't get into my phone at all.
By Lori Toher 2 years ago
Having trouble accessing my Healow app on my phone. I reset my 6 digit PIN because it's calling for a 4 digit PIN. However it will not take the first 4 digits of the PIN. I have tried multiple variations. This did not work and I can not get past this screen. I was able to log in through my laptop to accomplish what needed to be done. That still does not help me with my Phone app!
- PA denied to write for 1 refill of an RX
- Took 2 hours to set up the app
- Follow My Health is a better app than Healow
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Complete guide to troubleshoot healow app on iOS and Android devices. Solve all healow app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at eClinicalWorks LLC, developers of healow.
100% Contact Match
Developer: eClinicalWorks LLC
E-Mail: [email protected]
Website: Visit healow Website
75% Contact Match
Developer: eClinicalWorks LLC
E-Mail: [email protected]
Website: Visit eClinicalWorks LLC Website
Find a doctor and book your appointment - fast, free & easy, at your convenience – morning, noon or late at night! this app™ lets you communicate with your doctor’s office and access up to date medical records. You will be able to access your appointments, lab results, vitals, manage medications and other personal data all within one app. From the this app™ app you can manage multiple accounts and access your and your family’s medical information. Track your numbers regularly to watch the trends change and share your progress with your doctor. No more waiting on the phone with your doctor's office for an appointment. Use our weight management & activity trackers to reach your fitness goals. Find an appointment that works for you and book instantly – on the go! Set your goals and track them easily using trackers. Stay motivated to make healthy choices.