Contact PulsePoint Respond

Listed below are our top recommendations on how to get in contact with PulsePoint Respond. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact PulsePoint Respond. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

NOTE: If the links below doesn't work for you, Please go directly to the Homepage of PulsePoint Foundation

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• 
  By Mike032991

  3

  Just one issue

  I love the app and all, but there are still some things that that need work. For the agency list, can we have a filter to apply? Mainly filter by state please? I drive all over Florida and am never in the same city, but scrolling down the list is tiresome and not even organized. Also, you should have us make profiles with face pictures, basic description fields of us citizens, possibly a field for a drivers license number, then an “I’m responding” button when we are on our way. First responders should know, especially police, who is responding from the community, certain situations can keep us responders safe if any issues were to arise before responders get to the scene as well. Maybe add messaging/note features for us, then dispatch can see live as we post. Also one more suggestion. Can we get more settings and customizations? IE: custom sounds that are loud and attention grabbing. Ability for us to pick what sound for what event etc.



• 
  By Cbuke

  4

  Great app, but could be better

  All of my coworkers use this app. About 1600 of them! It works great giving us a jump on emergencies. It’s almost perfect. Except....I don’t use it at night along with many others. There are way too many incidents throughout the night all over the city. I would be up all night if I leave on all of the notifications. It’s like listening to radio dispatch tone after tone and most of the time isn’t you. I would love to see settings for individual companies. For example, if you set your company as Engine 1, your phone would notify you if the incident involved E1. The phone could be set to ring, vibe and/or even turn on your phone light for a length of time. With today’s technology it shouldn’t be that difficult to accomplish. This would also be a great option during the day. Every report of a fire notification has fireman on edge for several seconds and we all pull our phones out to see the location. Most of the time it involves other stations and a majority of them end up being nothing. There is no reason to continuously alert members for a run they are not on for no reason, unless they choose too. Love the app and will continue to use it, but sorry PulsePoint, you are not user friendly when we need to get some sleep. Columbus, OH



• 
  By CplMSO

  4

  Clean, simple, sharp, some more improvement ls needed.

  Love the new look of the interface. I like how if i try to tap on the audio button, it’ll now tell me that that department doesn’t provide audio, bummer, but at least I now know it’s not in PulsePoint’s control. One thing I’d like to see is if we change the map to satellite, it will stay selected to satellite and Vice versa; If we would like to see traffic levels as well, then it will stay that way. And one other thing I noticed is that not all calls no matter how minor they may or may not be actually don’t show up. Say a neighbor has medical episodes as a result from drinking too much in the past and the fire department is the only responders to them, not all of those calls get reported or show up in pulse point. About 98% of any calls actually get reported. Another thing is that I only get alerted for random calls even though I have everything selected for notifications. I could get alerted for something across town yet say a car accident down the street from me doesn’t alert me, I do t quite get that one.

1. Pulling issues faced by users like you is a good way to draw attention of PulsePoint Respond to your problem using the strength of crowds.
2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
4. If you are a PulsePoint Respond customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using PulsePoint Respond.