Contact Livongo Support
Published by Livongo on 2023-12-12 About: If you are eligible for Livongo services, we make it easy to be healthy. Our
tools, support, and guidance help you understand and manage chronic conditions
like diabetes and high blood pressure while adopting the nutrition, exercise,
and other lifestyle habits proven to help you live a healthier life.
How to Contact Livongo Customer Service/Support
Listed below are our top recommendations on how to get in contact with Livongo. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Livongo. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Livongo
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Developer: Livongo Health, Inc
E-Mail: [email protected]
Website: Visit Livongo Website
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Reported Issues: 11 Comments
By Judith Shelton
4 months agoMy husband & I are both diabetics. He joined a fee years ago. I was just diagnosed a few months ago. We need to change his email so I can sign up.
By brian podhajsky
7 months agoi am unable to get past the login screen online
By Thomas A Mazzeo
9 months agoreceived my new meter and after first use it switched from English to Spanish and i can't reverse it.
By Susan Cameron
1 year agoI am trying to enroll in your Bp program and your website will not let you????? What is the issue please? Do I need to talk to someone? I have my BCBS code to enroll. What is wrong and can you help me with this please. Thanks.
By Jackie Leland
1 year agoHave used BG meter for over a year. The meter log does not allow reset of date to current. Of the 3 reporting areas only 1 gives current date info. Cannot see any current changes. Should be able to store old info hidden from current.
By John F Coleman
2 years agoCan not find English
By mary filbeck
2 years agomy meter gives me an error every time I have used it. It won't upload results. It says it will store them and send them next time. I am new to this program. Is there something I should do different?
By Billy Brown
2 years agoI am not satisfied with the outcome of the conversation I had with your rep as she read a script to me and failed to understand the concern. For two days as of this writing I had used your machine to test by blood sugar. Day one, July 8, 2021 my reading was 144 at 6:12 AM. After taking a shower and getting dressed I tested my blood again and it jumped to 216 a 72 point jump, despite not eating or drinking anything. On July 9, 2021 at 6:31 AM my blood tested at 163 and when tested again at 7:14 AM, it went to 214, a 51 point jump, with again no eating or drinking anything. I have seen the reviews and the Better Business Bureau review of your machines and can see this is not just an issue I am having, as this appears to be the same issue dozen of your users have. Having a coach call me and talk to me about what I should be eating is not going to fix your meters and the higher than normal readings the keep giving. When I called about this same issue before I was told not to compare meters from other companies with yours as they are all FDA approved to be within a certain range, but no explanation on why your meter was testing higher than my other two, and no explanation on why within an hour of two test your meter showed two extremely different results. My doctor has explained when my glucose is over 180 to take a certain medication to stabilize and lower my glucose. So do I use the 1st reading that shows my glucose is within range or the 2nd reading that is much higher, despite having no food or drink that would have caused the spike? Please remember taking medication that lowers blood sugar can be dangerous or even fatal if it is not needed, and not taking the medication if it is needed can lead to blindness.
By Delinquent Roach
Log-in problems
I deleted the app before and decided to use it again. So I tried logging in with my credentials that I actually saved on my phone after reinstalling the app — not working. So I decided to reset my password and the link successfully made me reset my password. I tried logging in again and the same error popped-in. So I reset my password again using a careful no extra space copy and paste method, successful reset, and the same error after logging in. I don’t know what else to do because obviously, I am using the correct email and password but always comes up with the same error about checking my email address or password. :( I guess I will have to delete the app again:(
By redmon_22
Almost okay
The app gets the readings from my meters, that part works perfectly well. It even can send glucose readings to the health app. It also will receive step count data from the health app. My biggest complaint is that it doesn’t share blood pressure data with the health app. With as well as the rest of the app functions, I really feel that this one thing warrants a 2-3 star deduction because it is such a glaring omission. How do you put out an app in which half of the functions work well with other apps and the other half not at all? Fix the bp interconnectivity and your app will warrant 4 stars. Interconnect the meal tracking and calorie intake and burned information and it would be a solid 5 stars.
By joshgroft
So Many Missing Features
The app works fine, does not crash, but it does so little. Meal logging does not offer calorie or (more importantly) carb counting. It does not talk to Apple Health, so any other health apps I use do not benefit from shared information (and vice versa). No communication with Health means even though I wear Apple Watch, Livongo knows nothing of my calories burned, daily activity, etc. It’s just kind of... useless to me. I’m not sure how this is determined, but as a T1 diabetic, I was offered Livongo for weight loss, not Livongo for diabetes, so all this app does is track my weight (which again, cannot be shared with Apple Health or any other connected apps). So... why does this app exist?
Have a Problem with Livongo? Report Issue
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Why should I report an Issue with Livongo?
- Pulling issues faced by users like you is a good way to draw attention of Livongo to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
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- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Livongo customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Livongo.
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