mySugr Status
Published by mySugr GmbH on 2023-12-10 Get help with managing your diabetes, it's quick and easy!
Ranked the Top
Diabetes App by Healthline 3 times. Featured in Forbes, TechCrunch, and The
Washington Post.
Are you having issues? Select the issue you are having below and provide feedback to mySugr.
problems reported in the last 24 hours
Reported Issues: 7 Comments
By Hermann TEUFL 2 weeks ago
App needs very long to Store input data (about 1min). WLAN Connection is OK (testen with Otter Apps) Is there a MySugr Server Issum? Regards Hermann
By Dyonisha 3 weeks ago
I just bought my glucose monitor and the app won’t let me sign in after i successfully signed up
By Isaac Avina 2 months ago
App started crashing this week.
By Rita 5 months ago
Sept 27 is the last time mySugr has tracked my glucose.
By Kim 5 months ago
If I forget to add my carbs at the end of the day, I can no longer add them later with the correct date. It won’t allow me to change the date & then add carbs. It goes blank, & I have to cancel to exit. If I just add carbs 1st, I can’t get to date or the page goes blank & I have to cancel, or save w/current date.
By Ali 11 months ago
Hi, I’ve just got myself a new Accu-Chek instant meter. I have tried to pair it with mysugar app but to no avail. I cannot see my meter in the available devices and applications. The only thing I find there is apple health app. I’ve read a lot of literature on the internet, seen videos on YouTube but still cannot pair my meter to my iPhone. Is my location a factor? I’d be very grateful if you can help me get my meter paired to my iPhone. Looking for forward to hearing from you. thanks a lot have a nice day . Ali
By Jennifer Munson 1 year ago
App will no longer connect to relion platinum
Common dislikes about mySugr app
- No ability to adjust time of entry for meters that sync directly with the app
- CGM data not entered into logbook
- Meters often fail to import readings
- Infuriating monster
- No better features in pro version
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Common mySugr Problems & Solutions. Troubleshooting Guide
Complete guide to troubleshoot mySugr app on iOS and Android devices. Solve all mySugr app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at mySugr GmbH, developers of mySugr.
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Developer: mySugr GmbH
E-Mail: [email protected]
Website: Visit mySugr Website
Take your diabetes therapy to the next level! this app PRO can be activated at no charge with some Accu-Chek® devices or with a monthly or yearly paid subscription. • Smart search: build your own searchable database of places, meals, activity, tags, etc. • Insulin Calculator (check available countries): calculate your insulin dose, corrections, and meal shots. • PDF & Excel reports: save or print all your data for you or your doctor. • Blood glucose reminders: you won't forget to check and log. • Meal photos: snap your meals to improve your carb counting. Get it now! The this app diabetes app is your loyal and free diabetes logbook, which keeps your diabetes data under control. • Easy and personalized dashboard (diet, meds, carb intake, blood glucose levels and more). • Insulin/Bolus calculator with precise insulin dose recommendations (Limited to some countries using this app PRO). • Estimated HbA1c at a glance, no more surprises. • Daily, weekly, and monthly reports, that you can share directly with your doctor. • Secure data backup (built with regulatory compliance, quality, and safety). Also, medications you take, blood glucose levels and insulin levels. • Steps, activity, blood pressure, CGM data, weight, and more. • Accu-Chek® Aviva Connect; Accu-Chek® Performa Connect; Accu-Chek® Guide (activate this app PRO for no charge! Stay on top of your health, monitor your carbs, manage your medicine intake with Bolus Calculator (this app PRO), get help avoiding hypers/hypos, and be in control of your diabetes therapy every day! Please see our FAQ on the website for the latest information). • RocheDiabetes Care Platform: You can connect the this app app to the RocheDiabetes Care Platform and share important diabetes data with your doctor, so you both have a better understanding of your diabetes. The this app Logbook is used to support the treatment of diabetes, but cannot replace a visit to your doctor/diabetes care team. Adding the this app Diabetes App to your daily routine with diabetes (Type 1, Type 2, or Gestational diabetes) will make your life easier. It auto-logs your data plus you can collect your daily therapy info such as meals, your diet and carb intakes. Get help with managing your diabetes, it's quick and easy! A clear logbook to monitor, control and manage your diabetes: all your medical information right on your smartphone and ready to be used! We are always working to make the this app Diabetes App better, and we need your feedback! Ranked the Top Diabetes App by Healthline 3 times. Your subscription and auto-renewal options can be managed in Account Settings in mySugr Store settings after purchase. Your subscription automatically renews unless canceled at least 24 hours prior to the end of the current period. The cancellation of the current active subscription period is not allowed. Upgrading to this app PRO will charge your App Store account.
