AdventHealth app not working? crashes or has problems?

AdventHealth Status

Published by Adventist Health System Sunbelt Healthcare Corp on 2023-12-21

AdventHealth's app offers a range of helpful features. See a doctor wherever
you need one, no matter the time of day.

I have a problem with AdventHealth

Are you having issues? Select the issue you are having below and provide feedback to AdventHealth.

User reports:
App has problems

User reports 1

problems reported in the last 24 hours

24 hour clock

Most reported problems

Something else

600.0%

100.0%

Reported Issues: 6 Comments

By Destiny 2 months ago

App crashes after Face ID

By William B Heath 8 months ago

I want to delete old messages but can't.

By Yeshwanth Tirunagari 10 months ago

Mychart app is not showing Login options in for Advent Health

By Lora James 1 year ago

Adventhealth app is not working

By Emmanuel 1 year ago

I am lock out what can I do

By Mary P Hightower 1 year ago

I cannot get into my portal

Common dislikes about AdventHealth app

- Authentication failure bug.

- Appointment not recorded in system.

- No support when things go wrong.

- IT support doesn't address the problem.

- Summary of visit with health professional not available.

- App is less than one star compared to Mayo Clinic app.

Have a Problem with AdventHealth? Report Issue

Common AdventHealth Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot AdventHealth app on iOS and Android devices. Solve all AdventHealth app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

AdventHealth iPhone Issues and Solutions

AdventHealth iOS app crashes, not working, errors
AdventHealth iOS app network issues
AdventHealth on iOS has black/white screen

AdventHealth Android App Issues and Solutions

AdventHealth has errors/crashing/not working
AdventHealth server network connectivity issues
AdventHealth has black screen

AdventHealth iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever AdventHealth app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix AdventHealth app crashes or not working on Iphone (iOS):

Close and restart the AdventHealth app on iPhone
Update AdventHealth app to the Latest Version for iOS
Uninstall and reinstall AdventHealth iPhone app
Update your iPhone to the latest iOS version

Fix AdventHealth on iPhone unable to connect to server/internet connection issues::

To resolve AdventHealth network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix AdventHealth black/white screen (blank screen) on iPhone:

Follow the AdventHealth iOS app troubleshooting guide Here →

AdventHealth Android App Issues and Solutions

Fix AdventHealth not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent AdventHealth app issues:

Force Stop the AdventHealth App
1. On android, goto "Settings" » click AdventHealth app. » click "Force Stop".

Update AdventHealth to the latest version on PlayStore

Clear AdventHealth App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "AdventHealth app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch AdventHealth.

Fix AdventHealth unable to contact server/ AdventHealth internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click AdventHealth » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got AdventHealth » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch AdventHealth on android.

Solve AdventHealth black/white screens issue on Android:

Follow the AdventHealth android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Adventist Health System Sunbelt Healthcare Corp, developers of AdventHealth.

100% Contact Match

Developer: AdventHealth

E-Mail: [email protected]

Website: Visit AdventHealth Website

75% Contact Match

Developer: AdventHealth

E-Mail: [email protected]

Website: Visit AdventHealth Website

About this app

A growing number of Primary Care Patients can chat with a Care Advocate to assist in many areas related to their health journey. Receive lab results in your pocket, renew prescriptions from the comfort of your couch, pay your bill conveniently and have your medical records at hand. Care Advocacy integrates the this app App with Apple Health Kit. Document your progress using the Health Journal or Health Tracking feature. With this app’s easy-to-use app, getting care on your terms is simpler than ever. this app's app offers a range of helpful features. See a doctor wherever you need one, no matter the time of day. You can even book an appointment while watching the big game. Get the cure for the common app.