Ro Reviews

by Katemolo

If there is a monthly fee the there should not be a 5 day wait for a customer service response. At this point I’ve spent 2.5 weeks trying to get a script approved only to have received canned CX responses or a macro that didn’t address the original question and from there days in between messages leading to delayed responses. From a customer perspective, I’m paying for an entire month for nothing since it will be close to 3 weeks to get one question resolved. It’s truly unacceptable - do not recommend.

by WyoTater

I canceled my subscription 4 months age and today they charged my new credit card number $528! The credit card that was on file was a credit card that I canceled because Roman continued to try and charge it after I canceled my subscription. The fine print of what you are signing up for says that if you cancel a credit card that has a reoccurring payment on it they have permission to contact VISA or MasterCard etc. and they have to give Roman your newest credit card number. Effectively making you into a prisoner to their subscription. Scum.

I sent an email saying I wanted to cancel, and they sent me back instructions on how to do it. The only problem is they say go to the homepage and click on the panel that says care and then body program…. the problem is it doesn’t give you the option for body program and you’re stuck in this loop. I’m afraid they become a scam. I’ve used them for years, but this was the last straw.

by GabyAngel3000

I started using Ro in April when I did a consultation for ozempic which I thought was pretty easy. I just finished my 2nd month and have been waiting for my prescription which I was supposed to start 3 days ago never submitted even though my response was done 12 days ago. I kept receiving messages that it was submitted (it wasn’t), then I had someone send me a message and call me by another name with none of the correct info, so I’m assuming she was confused. I have been writing to them for 10 days to see what is going on and I keep getting a response from different people, with no accurate information, but my card was easily charged with no problem. I am very disappointed and will be disputing the charge on my card. Go somewhere else for online medication

by MKH :)

It’s been ~2 months and they have been unable to find a pharmacy to fill the prescription. That’s 3 months of subscription fees with no medication to show (because I did a test in first month). As for Ro … I am unable to look at payment history from Ro . I was sent a link to a website I had to log into that can only be accessed through a browser. Also, immediate support isn’t available. There are no phone numbers for customer service. Support usually takes about 3 days for a response. Lastly, typing on Ro isn’t easy. When you double tap the space bar, it will not provide a “period/full stop”. I’m also unable to move the cursor easily if I wish to edit a message. There is a loss of functionality that most other apps have.

by Merrr.H

I started the this app body program over a month ago. The process took a long time to get started but they did warn me about that so I understood. But now I am on my 5th week and my insurance plan changed so I warned them multiple times via the chat, email AND the phone. Every single person I've talked to is on a completely different page. I finally ended up calling and the woman was like "oh it looks like your insurance update was never properly communicated"......after I sent it multiple times and told them multiple times.....now, they keep telling me "they're looking for a different pharmacy with the medication in stock" I keep telling them that I'm pretty sure they need to restart the authorization process since I got new insurance and NO ONE is listening. It's almost like I'm talking to a computer. Every single person I've talked to has said something completely different. I'm unsure when/if I'll ever get the medication again and now since they won't listen to me, it will be a lot farther out than I had anticipated and I'll have to start completely over on the dosage. Also, they claim they get back to you within 24-48 hours and shut off their phones so you can only email or chat and then they ignore you. I have NO idea when my issue will ever get resolved and honestly it's VERY frustrating.

by Pancake1226

Here’s my experience- downloaded Ro , signed up. They took $145 out of my HSA acct right away. After a trip to Quest for labs, they told me these shots weren’t covered by my insurance at all & my options for payment ranged from $550/mo to $1050/mo. ONE THOUSAND FIFTY. PER MONTH.
After a quick call to my ins company (United HC), come to find out, it is indeed covered, just requires a pre-auth & at most, my out of pocket cost would be $279.
After finding a new PCP, and using the very same Quest lab results, it’s approved. And NO WHERE NEAR THE COST OF Ro.
And furthermore, I don’t appreciate some CNP telling me incorrect information. Especially when I work for an MCO.

by Madsexxy

SCAM ALERT!!!!! I was extremely excited to sign up with them, but boy did things turn to the dark side. After answering a series of questions for medication I was looking for I I was told I had to pay $99 to get my results. After paying, they told me that it would take 2 to 3 days to find out my results. It has now been two weeks. I’ve emailed them and I’ve gotten no response. I try logging into my account and they say I don’t have an account. I’ve tried emailing again and I get no response. Essentially, they stole my $99, I have no clue who to contact and it seems like when I contact support they have zero interest in responding. I want my money back. This company is a scam and I implore anyone to stay away. There are a lot more options. I’ve given them an ample amount of time to resolve the situation and I’m convinced now that they have just stolen my money and I’m probably not the only one.

by ChWrWa

Doesn’t actually provide treatment unless you are buying for full price from the company. It makes sense. Why would they provide treatment unless they were making the profit. No option to use insurance. And when you choose to send a medication to a local pharmacy so it an be covered by insurance, they message you very quickly to say it’s not possible to do so.
Maybe update your “choices” so people know ahead of time, and don’t enter their payment information.
This is just a personal information grab and a way to get you to download yet another useless scam app.
Go see a real doctor!

by Weckyone

Maybe 5 minutes, allowed me to figure out there is less on Ro than there is on the website. Couldn’t access the homepage after the first look. It gave a motivational quote and said I was caught up. I didn’t even get a chance to see if my weight was uploaded. For as much as I’m paying for my subscription you would think Ro would be a little more encompassing. This one should have stayed in developing a little longer.

by 👍🏻🤓👍🏻🤓

I was on the website and started to fill out the information. Once it came to the payment screen I couldn’t get past it so I was going to close it out. However, the website suddenly logged me off and I had a notification that my Apple Pay had been charged. I have come here to look at other reviews and see nothing but scam. I have emailed all of the email accounts that have been given to others seeking their money back but no results. Help! I need my money back and this scam needs to be stopped.

by BeEbEeBEEbbEE

You pay a criminal amount of money a month NOT including whatever medication you’re getting, JUST for the “body program” which is nothing more than some videos you could find for free on the internet and for the ability to “contact your healthcare team” if you have questions/want updates- EXCEPT, no one ever responds. I sent three messages over a week, nothing. I write to customer service, nothing. They are charging me for literally NO COMMUNICATION and this is the biggest scam I’ve ever fallen for. Ridiculous. It’s also nearly impossible to cancel your account and it’s just so gross that they’re doing this to people who need medications…

by Doctur D

I have been a customer here at the road for around six years. But now when she joined this app the only deal with you via email no phone calls you’re too busy they say anyhow my phone got taken from me and my no access to my email. So I emailed them and they were going to help me get in my account but they created two accounts and I completed my doctors appointment and they went in and deleted the one that had my completed doctor Appointment. Each email I pleaded with him to please call me and help me through this. I haven’t had my medication for five months

by MStory918

These people are horrible. They either don't read the messages you send them, partially read the messages or can't comprehend the messages even though my messages are clear and concise because every action item takes days to complete and is usually done wrong. My pharmacy can never get in touch with their "doctors" for clarification on their prescriptions, even after multiple attempts. There are 10 different people who respond to my messages and none of them are on the same page. Plus, it takes days for anything to actually get done. There's no way to speak with anyone on the phone due to "high customer volume," which is a this app problem and not my problem. Not worth the $145/mo. I joined for Ozempic prescriptions because it seemed more convenient than going to a physical endocrinologists office. Nope. Every month is just another headache with this app. And they don't write 3 month prescriptions - monthly only. I assume that's so you don't take the 3 mo prescription and then cancel with this app. Just go see an endocrinologist!

by TYM NJ

Very disappointed in my experience with this app health. They have an incredibly slow, to non-existent communication system with patients and repeatedly sent my prescriptions to a state 2000 miles away. While waiting for my prescription I would continuously receive notifications and emails to log my first dose and keep my payment methods updated, despite having never received care from them.

by Dinner4JC

I have this for compounded semiglutide and it’s less than functional for all the things I need it to do.
1. It lets me connect with Apple Health including my weight, yet it will not injest my new weight measurements from Apple Heath even though it appears setup to do so. I have to log them manually (so why did I setup Apple Health with your app if you’re not going to pull the data?!)
2. More often than not when I go to log my shots it just keeps bouncing me over and over to the date until I force kill Ro (and sometimes I have to do this multiple times)

Ro seems like it’s held together with toothpicks…

by JPHawkTx

So why do you constantly ask me to download Ro ? I had an account under and old email. I can’t use a new email address. Have to stay with their old one. I spent 30 minutes doing their crappy online consultation only to have the entire order disappear . Terrible system they use.

by SMRHill

The body program started out well. I have had a terrible time getting prescription issues resolved, however. I’m several months in, and I am fighting with the pharmacy to get refills at the proper dosage. The messaging feature, which the ONLY way to communicate problems, is frustrating because it takes days to get responses to questions. And if the person who responds doesn’t address the issues, it take even more days to wait for someone else to respond. I would never do this again. The program doesn’t live up to its potential.

by Jelarso09

I was so excited when I found out about this app and the weight loss program they have. They made it easy to get PAs and get my initial medication arranged. It all pretty much went down hill from there. Ro is suuuuper clunky. It asks you to log doses and do checkins on your Home Screen only to give you errors that it’s “too early” since your last shot to do them- well then don’t prompt me to. It also doesn’t let you change any of the information you’ve entered, so for one of my weight logs I hit an 8 instead of a 7 for a number and wouldn’t let me change it, so it looks like I randomly gained 10 lbs one week.
They are SLOW to respond to messages and when they do they are so clearly a canned message response it’s infuriating. It misses half of what you asked about or includes multiple things you didn’t ask about at all.
For $145/month, not including the medication, I expect a lot better. Would recommend Zepbound in a heartbeat, but safe yourself some frustration and get it somewhere else.

by Smpat04

Too exasperated to explain this in detail. In a nutshell: I notified this app of new insurance 3 weeks before my prescription. They told me it was updated and it was not. I chased them for the next 4 weeks (missing 2 doses) and finally got them to get my insurance in the system. This is a pattern of behavior (there were other things- non responsiveness to refills when I had issues and needed it resubmitted, appointments that should have been video just being a questionnaire, lack of instructions on how to actually use the drug - this has been fixed - an app that is half finished and still doesn’t auto-update, scale came 2 months into the program instead of when I signed up). Overall, absolutely does not meet my expectations when I am spending $1200/mo on a service.

by Wood8166

Half the features of Ro do not work or stay up to date with my care/treatment. One says it is still processing at a pharmacy from 3 weeks ago, I received the prescription last week. The “Care” tab leads to blank white pages for each of my prescriptions. Literally a waste of an app, only thing that seems to function is the messages with provider team. Constant push notifications to “check-in for next refill before second shot” even though I did that already a week ago. Needs a lot of work.

by CraigIsCool.com

Ro has 2 main purposes and one of them is to upsell you on their other products the other one is to change upcoming shipment dates of move to on demand. That's it. If you're looking for any information about your prescription, like it stopped working or you want to change dosage or brands or try something different, forget it. Not in this worthless app. If you like overpriced low dose generic sildenafil shipped to you regularly then this is probably great for you.

by MeliRun

App is not so great. I keep getting different people communicating with me. It’d be nice to use same person often. 2-3 people is sufficient but seems like we all
Have 20 plus people working on messages with us. The only best thing about this app is they do work with pharmacy and get my ozempic on time. They text me often a few times with links saying it’s time to check in And there nothing leading me to check in. I keep sending them nesssges that Ro needs work. And links do not take me to check in or takes me to where it says my plan is expired. $145 a month, really I expect most from this app app and proper links that actually works.

by Nhm88

I was put through a multi step process, I sent in labs, and the whole process took so long that I was charged for a second month. After my labs came back and I was told I was a good candidate for treatment I was then sent a 30-second quiz by a provider, then told that due to my score I was ineligible. Why was that not step 1 in the process? What a waste of time and money.

Update: they refunded my fee quickly which is appreciated, added a star to reflect that.

by Addikt18

After using Ro with this app for about a month, I really wonder what the point of Ro is, or even if this app knows?

Every message or notification from this app comes as an email, and the links in the emails are to login to the website. It’s like they missed App Store apps 101, how to make app notifications.

If every message just links me to their site to do everything, and the site works well on mobile, why do I need this application?

by MGB 1982

Ro itself is okay. You can’t upload documents in the message center which is frustrating.

The bigger frustration is that the service is a waste of time and money. Spent weeks and weeks only to not get what I signed up hoping for.

by Leo88p2

There’s no habit tracker in Ro like some of their competitors have, the order history in Ro is not kept up to date. Message alerts don’t appear in Ro , for many things the website had better information. “Your curriculum” (info and tips about whatever it is you’re using this app for) is not in Ro that I’ve found, however it’s on the main page on the website. Like others have mentioned, typing messages in Ro is weird and doesn’t automatically give a space like typing in anything else with an iPhone. There’s no place in Ro to go and review data you’ve entered (sort of goes along with my first point of no habit trackers).
My overall experience outside of Ro has been fine, but Ro could definitely use some work.

by Brittanyannmont

Ro is really for those that don’t have insurance and you’re gonna pay for the drug out of pocket. If you have insurance, $150 a month makes no sense when your pcp can keep writing the prescription for $100 one time!

It also takes 1 business week for a response so keep that in mind.

by Melon Rampage

I’m not sure if it’s technical issue on Ro but some links have trouble going to a direct product on what you want to buy such as like the testosterone booster.

But Roman has been a great help with their products on daily use of the products that they provide.

by MRfromNY

Really loving Ro! It was really easy to navigate and manage my orders. It’s also beautifully designed which makes it a really nice experience overall.

by AntiLags

This has been a game changer for me. Before Ro I was using the website and it was also just as easy to use. With Ro everything is laid out simply and it’s very easy to find what you’re looking for. It also will display exactly what you’re probably looking for directly on the front page.

by Lindsey Alb

Ro has everything you need! Very user friendly! Far superior to other healthcare apps I’ve used (CVS/Walgreens). Honestly, it’s insulting to even compare them. Very streamlined and aesthetically pleasing!

by SAVailVO

I can’t get in at my derm for months. This helps. I spoke with a physician 24 hours after logging into Ro . I still need to go into the office to get a check up, etc, but for little things, Ro is super helpful.

by Gray Mike

Coming from a grad student in web design, Ro is tremendously made! Vibrant, responsive, has everything you’d need. Roman has been great for years!

by Woodie1

I saw a this app add on tv early morning and by the next afternoon I received my order. I spoke with a nurse practitioner who asked important questions and within our time together on the phone she determined I was a good candidate for a life improvement. Thank you.

by Kimmiegirllll

this app has helped my life tremendously! The privacy, simplicity, and convenience can’t be beat. So excited that this app now has an app! Ro is a game changer - amazing and so easy to use! Thank you this app!!

by Dijonmustard88

Ro is gorgeous and so easy to use. I WISH the MyMountSinai app (which my specialists use) were half this intuitive. The patient videos are a nice touch, actual humans! Would love to see a bunch more of those for every condition.

by Jmp1986195962

Love it for managing my health and messaging my doctor. Simple to use — just a few taps to adjust my upcoming orders and see what’s next in my treatment journey. The design is sharp — sleek, modern and intuitive. Pleasantly surprised with the relevant content shared on Home and Discover (especially allergy care in the spring)! Great app from a great company

by Ernie1224

The Best supplement in the world feel Amazjmg on them healthy .

by BubbaSmith112

I was a fan of this app health before Ro, now I love them. Always making things “easy for me”!

by Mags4Life

this app guided me from beginning to end and helped me lose 40lbs over 6 months.

I loved my coach! She was so supportive and was there for me day or night.

by Grossmanj

I build mobile and web products for a living, and they did an amazing job with this application. The customer experience is top notch. Product managers, and UXUI designers should look at Ro as the gold standard.

In terms of my use of Ro, it was easy and I got approved for the medicine I was looking for.

by CO_000_

The design is so cool, Ro is easy to navigate and the notifications are helpful to stay on top of my treatment plans. I got excited when I saw my plan was approved by my practitioner!

Going to explore in Ro to see the other offerings this app has!

by DBnyc

Really helps me get organized and order - had a question and was able to call and get an answer super quickly which I appreciate

by Suth_the_ruthless

This is what healthcare apps should be like! No complaints

by Bob 1985 Abc

Amazing app, love the look and feel as well as the one on one coaching

by Extol18

Very straight forward on paper work: some states require you to talk to a provider on the phone to verify it’s you. I had to do that and was a very simple and easy process. I recommend this product and these people. No problems and thank you for the help.

by Mobiledoc123

When I was looking for improve my skin and my hair, I turned to this app. They helped me quickly and easy start a conversation and helped develop better skin and hair at a fair price. Having access to telemedicine is a game changer!