Contact UnitedHealthcare Support

by Mysterylady 7

I have had nothing but problems with my navigator returning phone calls since October or December 2021 it is now March 16, 2022 and I still haven’t heard from her there’s something wrong with your phone system so she says plus then I’ve tried to talk to supervisors they were supposed to call me back has not won did and then she didn’t call me back after she said she would call me back at all I’ve tried to get back a hold of certain people can’t get a hold of anyone and nothing has been done can you please call me today to get things taken care of thank you I appreciate it and I don’t like this app I’m not sure how to really use it plus in January and I did not get my January $75 on my card and was promised because I got my card late I got my card on February 5, 2022 which was a Saturday and I was told and so was one of the customer service people or supervisor at UNITED Health Care to complete told that I would be getting an extension because I’m getting my card late and still I have not got that $75 for January February I didn’t try to use the card and it wouldn’t even work so now I got something else and I still don’t have my card in the mail which is the card number I got now don’t even know why what’s going on so I need somebody call me thank you have a nice day

by DKKeyes

Searching for a healthcare provider using this app is a nightmare. Good luck searching for a specific provider. Is it under doctors, Specialists, facilities? Who knows! And good luck to you trying to figure it out. Not as simple as just entering a search term and seeing what results match your inquiry like a normal search engine with other insurance companies.
To top it off, once you find a list of potential providers, make sure you go through them quickly before the app decides to log you out and you have to sign in and start over halfway through your review.
But, that also depends if the app decides to let you log in at all. Depending on its mood it may log you in or it may tell you that your record wasn’t found, despite using FaceID linked to the same password that’s always worked for you.
But worst of all, I was able to save a list of all my health providers for easy reference which you’d think is great. Well, that is until the app decided to one day delete all my saved providers so that I had to look for them all over again using their terrible search engine and save them again. Who knows how long they’ll last in my Saved bucket this time.
I hate this app so much I have basically just resigned myself to using the desktop version.

by Cunthia Albright

Off and on for the past 2, years, I have been jumping through hoops to take care of multiple, as in at least 20 billing and coding errors, that result in me getting charged hundreds of dollars each tim, when it should be covered 100%. I am being charged as a home infusion, when I have NEVER, EVER had a home infusion my whole life. I have always gotten my infusions at an infusion center. I have also had my IVIG delivered to my house, instead of the infusion center, and they had to return to pick it up. I just received another notification today, saying another IVIG delivery will be arriving tomorrow. It’s never ending. I have been told over and over and over that it will be red flagged, and I won’t have to worry about it anymore. I have even spoken to my Patient Navigator. This is very stressful, and not good for my health, as stress is a HUGE factor in the possibility of a relapse related to my autoimmune disorder.