FreeStyle Libre 2 Status

Libre 2 won't open. Says to "Allow Access to Critical Alerts". I have but still won't open.

Not working after app update.

I have been using libre2 for 3 months. Libre 2 now is always 2-3 points lower than finger prick.

Not reading

Inew sensor applied and and I tried scanning an hour later but I receive sensor not working apply new

Since installing the new Libre 2 update, I am now usually receiving three beeps following a reading and I don't understand why. The readings are normal.

Unable to down load free libre 2 app. Unable to configure. Never had problems before

Just got the Freestyle libre 2 last month (June). I’m on my second set of sensors. The first came up error, the second one said sensor ended, replace sensor, the thing is they were both new sensors. Now my insurance will only pay for 2 sensors a month. So, now I can not get new ones until August. Also my reader is needing charged every 3 days. When I had the old freestyle libre I only had to charge it once a month. I tried to go in and reset the reader, but there is no access to reset the reader. Could I have a bad reader?

The app on my iPhone 8 has suddenly stopped working, just displaying a blank white screen, there’s no option in the apps store to re download it again, rendering the sensor’s useless.

My Libre 2 sensor was minutes from its expiration. I put a new sensor on the other arm and tried to scan it. The app warned me that starting a new sensor would stop the old one and asked if I wanted to start the new sensor now. I clicked Yes. It went to a screen that gave me a tutorial on how to scan a sensor. There was no button to get out of the tutorial. I clicked the back button and found myself in a loop answering the same questions and getting the same results. I had to wait until the old sensor expired before I could successfully start the new one.

Sempre que tento ler o sensor aparece a mensagem para voltar a ler em 10 minutos, eu passo mais de 1 dia inteiro sem conseguir ler o sensor no iPhone.

I was replacing the old reader but I kept getting a message stating that the meter was incompatible with my reader. I did this 3 times and kept getting the same message. Called the provider to let them know and these will be replaced. After this I tried once more and finally got a message that read that I still had about 20 minutes on my old reader. I never received this message before. I waiting for the 20 minutes and then was able to start new meter. Waiting for the complete expiration of old meter was not explained anywhere that I know of.

My FreeStyle Libre2 Reader worked perfectly on my first sensor. I had to replace my sensor since it was 14 days and the reader acknowledged that I had a new sensor and I couldn’t use it for 60 minutes and now it says E-2, but it’s written in Hebrew and then the screen goes black. I plugged it in thinking it needed to be charged. It says I’m connected to computer, which I’m not then the screen goes black.

I keep getting scan errors. Literally 90% of the times I try to scan. How do I fix it?

I keep getting scan errors. Literally 90% of the times I try to scan. How do I fix it?

Low Glucose does not show up on "Time In Target" screen. 70-71 or below 70

How do I remove the Libre 2 app from my android phone.

Free style app not working unable to get s reading uninstalled app install again now I cant ecen sign in shows error communicating with server or application error please fix problem

unexpected application error Forgot password and can not sign in

My cgm alarm keeps going off showing low sugar level. When I check the reading it is usually 53. I check my glucose on a regular monitor, it is usually 50-60:point higher. What could be the problem?

Can’t download Libre app in Austria, tried VPN to USA - still can not. iPhone 13 Pro

Sensor stops recording data when I turn off my phone

got water inside reader, is there any way to get it out?

Tried 3 different Android phones and non will scan sensor. The phones beep and then says "Scan Sensor" with a wirling circle. Then get error message saying unable to scan sensor - try again. Complained to Customer services and told them that the phone used to work but not anymore. They sent me a Reader" which works ok. After ringing Customer Services I got the impression that there are many people having similar problems with Android phones. They said they are working on a solution and will be in touch. Wish they had told me before I bought a new phone.

Changed patch 12/5 came up on 8th change patch tried reset agin change patch changed it on 12/8 .3 days later today came up error change patch. Going to my Dr office in a m to have someone help explain situation my husband believes faulty box of patches verydisapointed... in system.."

Changed to my 2nd 14 day sensor and there was 30-40mg difference between my sensor and my Fingerstick. I called and was sent another sensor to use. Just reinserted the new one and am having the same problem. Sensor records at 92 and my Fingerstick is 176. First two weeks went great but not happy with this system at this time with these problems.

My Libre 2 sensor is reading about 20 points higher than fingersticks.

sensors keep stopping replace senser and they fall off

Android phone sees the sensor but doesn't read or display data.

Taking a long time to get reading after scan also alarm has stopped working this started after updates

Taking a long time to get reading after scan also alarm has stopped working this started after updates

Taking a long time to get reading after scan also alarm has stopped working this started after updates

I get same problem as Cello posted a couple of days ago. After sensor scan, it takes over a minute to display the reading.

I have used the Libre2 for just 4 months and have had constant problems. Worked fine for 1 month then had 5 failures in a row, however, Abbott sent replacements; but again, one worked and now 2 have failed. Going back to sticking my finger. Just too frustrating with failure after failure. Who is paying for this? Medicare is being ripped off.

App suddenly buzzes once when held to densor, then take approx 1min to give a reading?

Replaced sensor as other one had ended. Phone not connecting to sensor to start this

I replaced my sensor and it tells me to replace sensor again

Sensor stopped working after 5 days, changed it and new sensors did not work. Spoke with many people at FreeStyle Libre systems and uninstalling APP and reinstalling did not work either. Have tried 3 different sensors after phone updates and still not even reading to start the sensor. Now, nothing scans. All my systems are updated on my phone and still nothing scans. Please advise.

Message Alerts not working , Also when I scan my sensor sometimes I have to scan 2 or 3 times to get a reading.

Keep getting an error message. Can i uninstall and reinstall and not lose my stuff ?

I've had this sensor on for only two days. The sensor is hot and it's burning me I can feel the heat under my skin, it hurts. it's been saying check again in 10 minutes. It's really off also it said my Suger was 350 when it was 210.

Having big problems using Nova Rapid Insulin and Lantas Insulin not working correctly even when Increasing NR Insulin and tests remain to increase without any further intake of carbohydrates. NR Insulin is taken with all meals with adjustments for Carbohydrate Intake, Lantas taken only at Bedtime. Readings are correct monitored by separate test, however insulin not acting correctly.

I’m on my 3rd day and it says sensor error, change sensor

App is not functioning at all (on Iphone). I press the Check Glucose button and it recognises the click (the button changes color) but the scanner doesn't open so I can't get any readings. I have issues with more than 1 out of 3 sensors, I would say. This is insane. I love the product, when it works, but...there are so MANY issues. It's so unreliable.

My android wasn't reading the sensor and then it started me all over again and after a few pages, it said error

I use the app on an Apple 8+. I keep getting an alert telling me the App isn’t running in the background. Not sure how to fix this.

Giving low reading after updating iPhone X to OS 16

The scan button appears not to be working, is there a problem. I have deleted and reinstalled the app and still when I press the scan button nothing happens?

Hi, Trying to graph data from reader. Is there a easy way to convert the timestamp to date/time format? thanks

I've only been using the FreeStyle Libre 2 for two weeks now. When it was time to replace the sensor I was unable to get the second sensor in the kit to load into the sensor applicator. I noticed the blue sleeve around the edge of the sensor applicator was still depressed into the applicator base so it would not go down far enough in the sensor container to capture the second sensor. I called tech support and was told they were sending me a replacement and that I will need to send the malfunctioning kit package back to them. I took my second package, opened it and as with the first kit. I was able to get the first sensor to load into the sensor applicator and attached the sensor to the back of my arm. I inspected the sensor applicator and the blue sleeve around the edge of the applicator was recessed within the base of the assembly. My thought is that the blue sleeve is the actual part of the applicator that grabs the sensor and sense it is recessed the second sensor in the package can't be grabbed. The Abbot folk's solution is to send you a new package and have the customer send back the faulty package. If I have the same experience with the next sensor change in two weeks, I may consider using some other CGM.

The freestyle Libre 2 is showing readings 130 points lower than my blood glucose. Now it’s stuck at 53 and not changing. Keeps sounding alarms. I don’t feel low. I’ve eaten. What do I do?

just hours of "sensor will be ready in 60 mins"... timer goes off and it's the same message again.

Incompatible sensor. Then I downloaded the app for libre 2 and couldn't get signed on.

I turn it on and it says "connection" then "connected to computer". Please advise asap. Also note I have never hooked to anything but the charge cord. Thank you

I received the dreaded "Scan Error" message multiple times. When my wife scanned it from her phone, that made me think it was not the sensor but the phone. So, I turned my phone off completely, turned it back on, and . . . it worked! Maybe the sensors aren't bad; the program is glitching out.

I'm on my third sensor, and the first two worked perfectly well, although the numbers were consistently lower than my finger stick reading (I don't know which is off--why would I suppose it was the finger stick that was accurate?--I don't know. I needed to turn the "signal loss alarm" off (under the heading alarms) because it was waking me up at night. When I woke up to handle the situation, everything was fine--just had a "signal loss" alarm waking me. I went from back-of-the-arm on the left to back-of-the-arm on the right arm on the first two sensors (14 days each, as instructed.) However, on the application of the third sensor, it worked fine for two days. On day three, it was working fine--until it didn't. I'm back on the left arm, but the FreeStyle Libre 2 app scan says "scan complete," but then there is a window that says, "Scan Error Your scan was unsuccessful. Tap the scan button again. OK". Well, that's an eternal loop. It doesn't give me a reading. So, I tried my wife's iPhone, and it got a good reading. That makes me believe that it is the phone--or something in the program--not the sensor at fault.

My sensor sent a alarm to my I phone stating my reading was 68 and my Doctor set the range between 70 and 180 I immediately took a finger stick reading which read 116 less than 8 minutes later . This happened over 4 times in a 16 hour period and only on the fourth did I take a finger stick blood test . The first and second time I took a few ounces of orange regular soda and the second time I took several ounces of orange juice . The third time was about 4 hours after the second and I drank 24 ounces of bottled water . It seemed that the variable was more than 5 to 10 % differential. Is this normal . I also just replaced the sensor on Thursday early evening and the last occurrence I’m referring to was at 12:18 AM and the blood glucose finger stick was taken at 12:26 AM Any recommendations? Cordially, Richard Fletcher

TERRIBLE quality control on Freestyle Libre2 sensors. On nearly half of them, I get error messages that sensor is not working or repeated messages to try again in 60 minutes. I obviously know how to apply the sensor because half work perfectly for the full 14 days with readings on my Android app that are close to my finger-prick readings when I check. Abbott's phone number yields replacements sent without quibble but it is frustrating and time-consuming to be calling them regularly.

Hello I replaced my sensor tonight , waited my 60 minutes when I was ready to scanned my app that I use on mug cell told me to wait 60 minutes again and every hour after that ."…can you tell me how to fix this issue Thank you

Hi when i go into account settings it says network error occured communicating with server.it was all fine until i accepted updated privacy terms and conditions.hopefully you can help.

False reading and alarm keeps going off

I can not remember what my password is for the app. It won't let me make a new password

Readings are way lower than the finger stick.

Unexpected application error. Error communicating with server. Please help

Average glucose at the 90 day level stopped counting days at 83

Sensor fell off arm. Had 2 days remaining on sensor. Put on new sensor. Two days later new sensor stopped working. Message said new sensor needed to be replaced, no good anymore. 12 days wasted. Had to buy another sensor. What happened.

My daily pattern not working

My daily pattern not working

I am a new user. In my first order I received 6 boxes of sensors, enough for three months. Two of those boxes were defective. In the first the IDs did not match between the sensor and the applicator and the instructions said not to use in this case. In the second the applicator did not have a needle, so useless. I complained about the first situation to the online hotline. It was a difficult experience because the hotline person spoke very accented English and was hard to understand. But they did send me a replacement. I opened the replacement today, and lo and behold it also did not have a needle. Something is very wrong with Abbott's quality control!! My second shipment is supposed to come any day now, so I am using finger sticks to monitor my blood sugar control. I will give this product one more try as I found is easy to use and helpful in control--didn't find so much discrepancy in readings as others reported. But I'm not optimistic--a 33% defective rate in a healthcare product is just wrong.

When I bring up app to check my levels check gloucose comes up but I can’t get any further than that. It’s been like that for 2days??

I uninstalled and re installed app via androiddue too error readings. Sensors were placed correctly each time. Used 3 sensors so far. Never had issues before.

I uninstalled and re installed app via androiddue too error readings. Sensors were placed correctly each time.

Sensor ended early... i had just put on my new sensor last night. In the beginning it would keep alarming that it loss the signal. When I woke up to check my sugars the next morning it said that sensor has ended.

App keeps crashing

Not one to complain, but as of last three months may have used 2 out Of six sensors without problems. Didn’t know that I could return for replacement. Thought that it was my phone so purchased reader, still had same problems. Now instead of on and off signal issues, and wait 10 minute messages I have gone through (2) more sensors and told to replace again. I am loosing faith in Libre Sensor ability to work period anymore. Wasted too much money at this point not to at least trying to find answers. Guess I need to purchase strips for meter again, too good to be true “usually is”.

I have an iPhone SE. Have had no problem reading the sensor till last week. When I tried to scan the sensor the response was: Scan Error. Your scan was unsuccessful. Tap the scan button and scan again. OK. I would scan again and it would work. but 4 days till the end of the sensor, I could not get a reading. Applied a new sensor, Scan Error again, no reading. Called your help desk, no help to correct the problems. But will receive new sensors. I need help to "reconnect" sensor to my iPhone!!!!!!

Libre 2 app crashes as soon as I try to open it, uninstalled and reinstalled with no luck, iOS 16 beta, IPhone 12Pro. Please help me find a solution. I don't seem to be able to restore iOS prior to beta 16. Very frustrating!

The Freestyle libre 2 app for android always shows a difference of about 25 points lower than my manual sensor. Is it my sensors or the android phone? The sensor are too expensive to be wasting. Request advise

Libre 2 app crashes as soon as I try to open it, uninstalled and reinstalled with no luck, iOS 16 beta, IPhone 12Pro. What do I do now?

The libre link up is not sending info to the phone of the parents even though the have been granted access. As a parent I am not receiving any readings now at all. The last few weeks the reading were slow to alert on my phone...ie a 15min delay at least from time of scanning with my childs phone. Now nothing is coming through and alarms are not going off on either of the parental phones linked to our sons app via libre link up. His alarms are still working.

Had a crazy high reading. 15 minutes later i get a can’t read message and to wait 10 minutes. 4 cycles of waiting and it doesn’t look promising.mi have to pay cash and can’t just toss this sensor out and apply a new, million dollar one! I’ll try to call them in the morning. Meanwhile i have no strips to do a poke! FRUSTRATING.

My phone app has always worked fine, but I just put on a new sensor(same kind) and it's now saying the sensor is not compatible with libre 2.

my meter alarm keeps going off saying it can't find me when its in my pocket or on the table-less than 2 feet away-happens several times a day

Libre2 app crashes on launch on iPhone. Started today July 4.

My app upon clicking to open it immediately crashes. This started yesterday (2 July), and it is still occurring. I have an iPhone 2020 SE with 15.2.1 software update.

Keep getting message " alarms not available "; what gives?

Iphone 12 Pro Max running iOS 16 Beta. The app immediately crashes when you lunch it. None of the other versions work either. I can't scan my sensor. Help!!!

I’ve had problems with my app and my sensors. First thing I had my sensor on and it was working fine then I tried checking it again and it said I needed to replace my sensor even though I still had 7 days left. So then I changed my sensor and it worked fine but today I try to click on the button on the app and it will not let me scan my sensor so I have to go check my sugar by finger stick. This is why I got the libre to prevent me from having to do constant finger sticks but now that it won’t even let me scan my sensor it’s a real inconvenience. Please help

worst software i have ever seen---and i managed large scale internet s/wdevelopment since 1976

Just got new sensors for Libre 2. I haven’t used them in awhile but my doomsayers I need to start using it again. Used to work great (about a year ago) but now I can’t even get the app to open on iPhone XR using last software. Any help on this????

new user, down loaded app, sensor read wait ten minutes several times. slept and tried again now reading replace sensor?? expensive sensors, any help please

Hi, I called this morning bc my reader has been glitching, after I choose an option or before, the screen goes blank. He insisted it’s my new sensor but it’s clearly the reader. Now I can’t get it to stay on long enough to get a reading. On 5/29 I was sent a new sensor due to me being prompted to start a new sensor when it was only 4 days old, that’s never happened before and it’s when my reader started acting up, I’m sorry I was unable to send the used one back bc my mom thought it was trash. I don’t even know if I was being sent a new sensor for the exchange from today. Idk what to do , please help me. Thank you

This is junk! Had my 1st reader and 2 sensors. The 1st Sensor worked for 4 days and just stop. The Reader could no longer read the sensors and was to replace. Have 2nd sensor on and again a few days later the reader could not read the sensor. Again the reader was "need to replace sensor". Called FreeStlye Libra2. No one there has English as their main language, grrrrrr. Get in the mail a new reader and 1 sensor. WTF. was told I was getting 2 sensors. Cleaned the arm up and put the new Sensor on and the reader is working. 16 hours later. The reader cannot read the sensor, again "please replace sensor". I do not want The Free Stlye Libra2 and will return it. If you are lucky and your stuff works, good for you. If you are thinking about getting this. Do NOT waste your time with it. It is JUNK! I called back the 2nd time to let them know the reader failed to read the sensor. The Lady on the phone kept saying the sensor fallen off. The sensor fallen off. She stopped after i asked her what the F@#$% is her problem. NOPE the sensor still on arm and READER will NOT read it. Then I asked me to replace with new sensor. Then I ripped the now not working sensor off my arm. Stay away from this, it is junk until they can fix it.

Libre 2 app is reading sensor error, recheck in 10 mins for 24 hrs now. I have been unable to get a reading all day! This is so dangerous!

There is little consistency with libre 2 and blood finger stick counts. It can be of by 40 points. Sometimes higher and sometimes lower. I have no faith in the libre 2 results so I am blood testing just as often as I was before.

My app will not open

Hello, just received my libre 2 meter and sensors from CC's medical. Been through 4 sensors in less than 24 hours. Contacted Abbott through the information on the back of the meter because of the false readings/inability to read my sugar. Will be doing finger monitoring and following up with primary care.

After 2 failed and wasted sensors, i finally figured out the application is not compatible with the latest version of iOS

Taking reading with freestyle Libre sensor with my IPhone. Keeps say sensor error. Glucose reading is unavailable. Trying scanning again in 10 minutes. Keeps repeating same thing over and over.

Libre 2 app will not open.

My iPhone SE no longer reads my sensor. I have been through three sensors with the same problem. It started before I updated to iOS 15.4.1.

iPhone NOT picking up sensor. It doesn't give sound and vibration that is has read the sensor. There have been several IOS updates with no problems, but this shows that Abbott isn't concerned with Apple making OS changes. Have you noticed how many updates were made the Libre 2 app? Not concerned . . . . . .

Today I have started two different sensors and got the same message, that the sensor is not working to start a new one. What is happening and how can I get a replacement for the two sensors that are not working. This things are expensive. I only have one left and do not want to use it until I know what is happening here. Thanks, Gregory Llinas in Alexandria Virginia.

Accidentally tapped sensor against the door frame and now my reader is saying that the sensor needs to be replaced.

Sensor readings differ greatly from finger stick reading. Sensor readings are always lower giving false sense of true glucose

The app does no longer work with my iphone SE 2020 after installing ios 15. The tag reader wont read the sensor. Apple customer service has been contacted without solving.

I have lots of problems with this program.. the sensors frequently fall off The sensors end/malfunction before the 2 week period is complete The app is now not recognizing me as a user-I’ve been using the app for Android for several years..

Cannot download app to Samsung S8 Active. Times out.

It started 2 days ago, alarm went off that sugar was at 58 and dropping around midnight. It kept going off, checked my blood sugar with my ultratouch and it was at 88. Woke up the next morning and it wouldnt send signal or scores to phone app. Worked only a couple of times, as i checked my blood continuously though out the day. So I am writing to you to see what can be done, It worked fine all week, until this started as I said 2 days ago. Help !!!

My Libre 2 sensor was working fine for a few days. I started getting low glucose alarms so I took food and sugar. The next day it did it again and I didn’t believe it was accurate because I had eaten a lot. I did a finger stick and it showed my glucose was 189 where the sensor said it was 69 and going down. My readings for the past week were low so I wasn’t injecting very much insulin. In turn my glucose has properly been high and I should have been injecting more insulin. I am disappointed with these units. I’ve already had to replace 4 sensors in the last few months. I like not having to stick myself multiple times a day but it is getting very frustrating when they don’t work. Thanks for your response. James

Put app on Moto Z4 and it takes me through setup until I look at the Tutorial for how to scan sensor/how to install sensor. After that it just toggle between those totorials and will not go tohome

The app alarm goes off at random times during the night even though my levels are normal. How can I make them stop?