FreeStyle Libre 2 app not working? crashes or has problems?

FreeStyle Libre 2 Status


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⚠️ Most reported problems ⚠️

Something else
29.4%

Connection
28.4%

Not working
28.4%

Crashes
10.8%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of FreeStyle Libre 2 Problems 😠👌🔥

- Scan not always available.

- Low alarm cannot be disabled.

- Sensor can be knocked off easily.

  107 Reported Issues: 😵🆘🛟🚨📢

Don Marks
2023-10-23

Since installing the new Libre 2 update, I am now usually receiving three beeps following a reading and I don't understand why. The readings are normal.

James
2023-08-24

Unable to down load free libre 2 app. Unable to configure. Never had problems before

Charles Seevers
2023-07-15

Just got the Freestyle libre 2 last month (June). I’m on my second set of sensors. The first came up error, the second one said sensor ended, replace sensor, the thing is they were both new sensors. Now my insurance will only pay for 2 sensors a month. So, now I can not get new ones until August. Also my reader is needing charged every 3 days. When I had the old freestyle libre I only had to charge it once a month. I tried to go in and reset the reader, but there is no access to reset the reader. Could I have a bad reader?

Nick
2023-07-13

The app on my iPhone 8 has suddenly stopped working, just displaying a blank white screen, there’s no option in the apps store to re download it again, rendering the sensor’s useless.

Greg Steele
2023-07-02

My Libre 2 sensor was minutes from its expiration. I put a new sensor on the other arm and tried to scan it. The app warned me that starting a new sensor would stop the old one and asked if I wanted to start the new sensor now. I clicked Yes. It went to a screen that gave me a tutorial on how to scan a sensor. There was no button to get out of the tutorial. I clicked the back button and found myself in a loop answering the same questions and getting the same results. I had to wait until the old sensor expired before I could successfully start the new one.

Gonçalo
2023-06-25

Sempre que tento ler o sensor aparece a mensagem para voltar a ler em 10 minutos, eu passo mais de 1 dia inteiro sem conseguir ler o sensor no iPhone.

Luis Lozano
2023-06-03

I was replacing the old reader but I kept getting a message stating that the meter was incompatible with my reader. I did this 3 times and kept getting the same message. Called the provider to let them know and these will be replaced. After this I tried once more and finally got a message that read that I still had about 20 minutes on my old reader. I never received this message before. I waiting for the 20 minutes and then was able to start new meter. Waiting for the complete expiration of old meter was not explained anywhere that I know of.

T. McLaughlin
2023-06-03

My FreeStyle Libre2 Reader worked perfectly on my first sensor. I had to replace my sensor since it was 14 days and the reader acknowledged that I had a new sensor and I couldn’t use it for 60 minutes and now it says E-2, but it’s written in Hebrew and then the screen goes black. I plugged it in thinking it needed to be charged. It says I’m connected to computer, which I’m not then the screen goes black.

Jon Green
2023-06-02

I keep getting scan errors. Literally 90% of the times I try to scan. How do I fix it?

Jon Green
2023-06-02

I keep getting scan errors. Literally 90% of the times I try to scan. How do I fix it?

Roy Brown
2023-05-09

Low Glucose does not show up on "Time In Target" screen. 70-71 or below 70

Mary Ann Brim
2023-05-05

How do I remove the Libre 2 app from my android phone.

Jose
2023-04-17

Free style app not working unable to get s reading uninstalled app install again now I cant ecen sign in shows error communicating with server or application error please fix problem

Brett Haddad
2023-04-03

unexpected application error Forgot password and can not sign in

Erna Pickerel
2023-03-24

My cgm alarm keeps going off showing low sugar level. When I check the reading it is usually 53. I check my glucose on a regular monitor, it is usually 50-60:point higher. What could be the problem?

Dodo
2023-01-09

Can’t download Libre app in Austria, tried VPN to USA - still can not. iPhone 13 Pro

Dirk Scheerenberg
2023-01-07

Sensor stops recording data when I turn off my phone

ALFRED J PEARSON
2022-12-28

got water inside reader, is there any way to get it out?

Pamela Worrall
2022-12-15

Tried 3 different Android phones and non will scan sensor. The phones beep and then says "Scan Sensor" with a wirling circle. Then get error message saying unable to scan sensor - try again. Complained to Customer services and told them that the phone used to work but not anymore. They sent me a Reader" which works ok. After ringing Customer Services I got the impression that there are many people having similar problems with Android phones. They said they are working on a solution and will be in touch. Wish they had told me before I bought a new phone.

Supen Wheeler
2022-12-11

Changed patch 12/5 came up on 8th change patch tried reset agin change patch changed it on 12/8 .3 days later today came up error change patch. Going to my Dr office in a m to have someone help explain situation my husband believes faulty box of patches verydisapointed... in system.."

Betty Ratliff
2022-12-06

Changed to my 2nd 14 day sensor and there was 30-40mg difference between my sensor and my Fingerstick. I called and was sent another sensor to use. Just reinserted the new one and am having the same problem. Sensor records at 92 and my Fingerstick is 176. First two weeks went great but not happy with this system at this time with these problems.

Paul L Rogers
2022-11-30

My Libre 2 sensor is reading about 20 points higher than fingersticks.

AL BOLDUC
2022-11-23

sensors keep stopping replace senser and they fall off

Ann Boyer
2022-11-14

Android phone sees the sensor but doesn't read or display data.

Graham Price
2022-11-13

Taking a long time to get reading after scan also alarm has stopped working this started after updates

Graham Price
2022-11-13

Taking a long time to get reading after scan also alarm has stopped working this started after updates

Graham Price
2022-11-13

Taking a long time to get reading after scan also alarm has stopped working this started after updates

Nick C
2022-11-04

I get same problem as Cello posted a couple of days ago. After sensor scan, it takes over a minute to display the reading.

Rosemary Jacques
2022-11-03

I have used the Libre2 for just 4 months and have had constant problems. Worked fine for 1 month then had 5 failures in a row, however, Abbott sent replacements; but again, one worked and now 2 have failed. Going back to sticking my finger. Just too frustrating with failure after failure. Who is paying for this? Medicare is being ripped off.

Chello
2022-11-02

App suddenly buzzes once when held to densor, then take approx 1min to give a reading?

Showing 1-30 of 107

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About this app

To receive alarms and glucose readings on your FreeStyle Libre 2 Reader, you must start the Sensor with your Reader.  To receive alarms and glucose readings on your phone, you must start the Sensor with the FreeStyle Libre 2 app.  Other trademarks are the property of their respective owners. 1] If you are using FreeStyleLibre2 , you must also have access to a blood glucose monitoring system as FreeStyleLibre2 does not provide one. 2] Alarms you receive do not include your glucose reading so you must scan your Sensor to check your glucose.  Alarms and glucose readings can only be received on your phone or your FreeStyle Libre 2 Reader (not both).  The FreeStyle Libre 2 app is intended for measuring glucose levels in people with diabetes when used with a FreeStyle Libre 2 Sensor.  The circular shape of the sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott.  Note that the FreeStyle Libre 2 app and Reader do not share data with each other.  FreeStyleLibre2 is only for use with FreeStyle Libre 2 Sensors.  The FreeStyle Libre 2 app is only compatible with FreeStyle Libre 2 Sensors.  For complete information on a device, scan your Sensor every 8 hours with that device; otherwise, your reports will not include all your data.  Before you start your Sensor, choose which device you want to use.  For more information on how to use FreeStyleLibre2 , refer to the User’s Manual, which can be accessed through FreeStyleLibre2 .  Consult a healthcare professional to confirm if this product is right for you or if you have questions about how to use this product to make treatment decisions.  The world’s #1 CGM from Abbott takes diabetes management to a new level.  You can upload and view data from all of your devices on LibreView. com.  Compatibility may vary between phones and operating systems.