Telehealth by SimplePractice Reviews

by Annoyed At Broken App

Sometimes it will be fine, the occasional glitch or freeze, but sometimes (like today) it will kick me AND MY THERAPIST out of the meeting repeatedly, if I try to log back in it tells me server error, I need to install a (nonexisting) update (then takes me to Telehealth Store where there is no update), I have run out of cloud data (which I have not, everything else runs perfectly fine) and many various errors, AND THEN asks me to rate it on Telehealth Store! Well guess what: I did. Telehealth is a piece of junk, you need to maintain your products better. Maybe actually listen to the problems? I don’t know, just a suggestion? *sigh* anyway, I hope for better next time and hopefully I can actually go through the whole meeting.

by Carriemala

I am a clinician and have been using Telehealth since March 2020. In the beginning, my client video sessions were seamless and I was very happy. Within the last two months, the connection has been unreliable which has negatively impacted my therapy sessions. At times, my audio cuts out and clients cannot hear me. At other times there is such a significant lag that we are both waiting to hear what the other person says and video and voice is not matching up. I have talked with multiple customer service people there, yet issues are not remedied. They are quick to say that it is my Wi-Fi or the Wi-Fi of my clients, yet I am trying other HIPAA protected teletherapy platforms and we are all having zero issues. They brought on too many customers at once and cannot handle it. Go get your teletherapy on a more reliable app!

by Mountain Chickie

I could not hear my therapist, but I could see her. We ended up having to do a phone call in addition to using the video so there could be audio. I thought it might’ve just been something on my laptop so I checked my microphone access settings/permissions… nothing wrong. Then I went onto my phone to try and click the link, same experience, she could hear and see me, I could see her, no sound. I went to my phone and computer application settings, my husband is a tech guy, and even he says there’s no logical explanation as to why it doesn’t work on both my computer and my phone. My therapist had just had a successful session with another client and her microphone worked fine. Maybe it’s an Apple compatibility issue?

by Sterling 943

It may or may not be a good App, I do not know because I stopped and deleted after reading their “privacy” policy. It is shocking. Their “privacy policy does not apply to the personal information they collect”. That is taken from paragraph 1 of their policy. Paragraph 2 allows then to collect personal information directly and automatically and third party, including social media. Paragraph 3 allows them to share my personal information with companies that market with them, for analytics with their affiliates. Paragraph 5 allows their tracking on any Facebook, Google, and LinkedIn, etc., for what I view. If I deny their use of “cookies”, information that take to “better benefit me”, and I configure “DNT (do not track)”, their system is set up to ignore my request, allowing them to track signals from my browsers and mobile devices. In some states, I can request deletion of files twice a year, free of charge, but by then, damage is done. You cannot undo what has been shared. I could go on, but please read everything. They escape legalities by informing us what they do, so we are then helpless. My information is taken directly from their website. I encourage you to read and think twice, is it really worth it, taking advantage of patients during COVID, when there is no other choice?

by Evanjgallo

I downloaded an earlier version of the iPad app onto my M1-based Mac, as the browser version was not working with my microphone (my provider could never hear me). Telehealth consistently worked well.

I received an update notification on my Mac, but downloading the update consistently threw an App Store error. As an attempt to troubleshoot, I deleted Telehealth and attempted to reinstall. However, the listing for the iPad app no longer appears on the Mac App Store. It appears that the developer blocked the listing from appearing on Macs.

I hope the developer reverses course, as again, the browser version (through Safari) doesn’t work for me as my provider can never hear me via the browser.

by Lola1978

I have been using this platform for about a year with my therapist. I can’t even SEE the words I am typing at this time! The picture and sound go in and out quite a bit. Sometimes it has gotten so bad that we have had to get off of this platform and just FaceTime each other to finish our session. I say that the platform is OK because it has a nice looking background and it’s always clean and it does serve for a nice private and secure connection. However, it is very fresh when you cannot see your therapist. Anyway, I would gladly give it a five star rating if they could get the technical issues worked out. Several times after having a session it will have a survey and I always put on there that there are connection issues in which connection issues or technical issues they are, however nothing has been done to make this better. So, hopefully some changes will be made soon.

by Chichi08272020

I checked the connection like I was told to do at the beginning, and it was saying excellent. Most of the first half an hour was very good. I’m describing below the last 20 minutes of the meeting.

Midway of the meeting I was able to hear the person very clear but not her face for about 3 minutes and after that her face signal started to come back little by little but fussy. When I was able to see her clear, the the problem was with voice. I wasn’t able to understand her very well because the sound was in and out.

by Charmed59

Telehealth worked flawlessly for me as a client for the past 6 months. On March 1, 2022, I got an error stating that my link to connect was not valid. Then I was getting a “Server Error” popup so I was unable to connect with my Provider for our appointment. On her end, she was getting an endless spinning and couldn’t connect. She thought it was her internet, but I told her it was the Server and there’s nothing we can do on our end. Appointment rescheduled for next week.

It would be nice if I could see which version I’m running when I open Telehealth so I know it has the latest version. I don’t recall seeing any updates for Telehealth when I update my apps. I’m sure Support was notified by Providers about the inability to connect so I’ll leave that to them to sort through.

by KingMaryWhiskey

I have been using this app since COVID. I would have been in serious trouble without it.

I moved almost 100 miles for a new job just before COVID. I am on several medications without which I cant work, but which require me to see my doctor every month.

I couldn’t transfer care because no one was taking new patients when COVID struck. I physically couldn’t drive 200 miles to see my doctor (I’m disabled).

Using this app solved all my problems: no long drive required to continue my meds and keep working.

Recently, I became entirely unable to drive. this app has allowed me to interact with multiple specialists, reducing or eliminating the need for transportation.

I truthfully don’t know what I would have done or what condition I would be in now if I didn’t have this app. Thank you to the people who developed it. I hope they know how critically important their work is.

by Nicole Newell

I use this as a way to connect with my grief counselor after the loss of my fiancé through suicide.
Without being able to connect with her so easily and have the ability to clearly communicate with her through Telehealth, I don’t know where I’d be today.
I easily join in on our video appointment every time. I have a clear picture of her as we speak and can hear her clearly through my phone.
For me personally, it’s been a wonderful tool in being able to get the support I needDuring this most difficult time

by LADYTEE896

I/family look forward to our meeting with Mrs JeNai Davis, we never miss a session with her. She is very intelligent, funny, and enjoys working in her craft. My children have grown tremendously, under Mrs Davis’s direction. Her and I collaborate throughout the week, to optimize our time on the Tuesday evening sessions which helps keep my two granddaughters moving in the right direction! I thank God for putting her in their lives, the timing could not have been better! Lastly, I’ve referred Mrs Davis’s service to a family in crisis. I wanted to pay it forward, because I was referred to Mrs Davis myself. Thank you, Ms Tawana Sealy

by Naliupa

Telehealth is now working beautifully and I was impressed with the attention given to my issue. I am now a happier user of Telehealth . I hope that they make the IPad application as versatile and useful as the computer one

I was able to get Telehealth to be on landscape mode for a few sessions but it no longer allows this mode. I am using it on an I pad. Is this issue on the table to be addressed? For me it maybe a deal breaker but I love everything else about SimplePractice. Can’t you not fix it. I saw that I am not the only one with this issue.

by Theinvisiblebarkeep

Now that I can have therapy from a place I feel comfortable (my home) using Telehealth, why not? Before I was only able to meet with my therapist twice a month with my schedule. Now that I can have appointments from home I can meet with her once a week. This has been super helpful with the progress of my therapy. I’m doing a regimented therapy that has a beginning, middle and end. It would have taken longer had I continued to meet at her office. When I hear my friends and family struggling, I have said “maybe try therapy, now that you can do it from home, why not?”

by Serenity Sunshine

When Covid began, I had to switch my therapy online. Fortunately, this platform has been perfect! I feel confidant about my confidentiality and the technological components have never faltered. I get a weekly individualized link and sign in each time with a breeze and aside from some internet glitches (rarely), the platform is stable and workable. Since my therapist had a baby during this time, I am comforted that she is able to work from home and hopefully have more family time in the process. I am impressed that this platform has kept up with the demands. Thank you.

by Michele C.W

I am immensely grateful to have a way to meet with my specialist in a complete secure way. I have used another service and it simply didn’t work as well as this program does.
Unable to go and see him in person is a huge part of my life yet the pandemic hit and that ceased the ability to physically go to my appointments. This has been a gift.
I wish that my primary doctor was using this program-I’m not sure what’s being used but constant shutdowns and often times we are unable to hear or see each other for an actual medical appointment.

Thank you

by Badatnicknames0101

Update: Telehealth updates so that I can hide both my own video and the clock on my iPad are excellent. I can see my therapist full screen without having to tape paper over parts of my screen. Really pleased with this update.

Previous review: I don’t have any of the same issues with connection or overheating, but it drives me bananas that there is no option on the phone or tablet app to hide your own video. I do not want to look at myself during therapy, so I have to tape a piece of paper over the lower right corner of my screen. Please make this an option.

by PrettyPunkRockMama

With COVID-19 happening in our real world, the distancing from others is somewhat of a struggle but manageable. I was diagnosed with Bipolar 2 disorder. Therapy is a constant in my life and much needed, along with visits with my psychiatrist. this app has helped me stay connected with my support group, my wonderful therapist Shawn and my psychiatrist Dr. Randle. I’m so grateful that in our world today, we have these sources to continue the treatment we need whether it’s therapy, doctor visits, psych visits or whatever you use this platform for. It’s helping others stay connected with the people they need most in their lives. Thank you this app for making that possible.

by Jhoerger

I've used Telehealth a few times on my iPhone 8+, and have had issues every time. My phone overheats to the point that it gives me a heat warning, which I've never had happen ever before. Taking my case off and trying to keep it cool during a session worked somewhat, but I'd lose wifi connection every 5 or so mins when my phone got a little warmer than usual.
Overall, I'm considering changing therapists as this software has some major issue and this is all they offer. I'm currently up to date on all app and iOS updates. I have no other apps that do this, so it seems Telehealth is to blame.
Please fix asap!

by Paulie Carb

I’ve been using SimplePractice for over a year now to meet with my Therapist. I am a Field Service Engineer so I am in a different place everyday, sometimes I can go to a private spot in a restaurant or in the building where I am working to have my conference call, this works out well because often I can use the Wi-Fi there but more often I go out to my car to make my call via SimplePractice so I can have the privacy I need to speak with my therapist. I am usually parked in garages or city parking lots, my phone only has two bars of signal strength but yet the call quality is always nearly perfect. I am very satisfied with SimplePractice.
Paul C.

by Dlspace

Downloaded Telehealth and a day or so later was solicited by a provider, this is massive breach of confidentiality and totally unacceptable seems in violation of the HIPPA requirements. Tried to contact the soliciting provider I had never heard of by reply to their email to find out how they got my contact information but the provider would not divulge that and had this app stated in their description. They received my first email and told me I could ‘unsubscribe’ to what I had not even ‘subscribed’ in the first place and they have not replied to my 2nd email asking again where they got my contact information. I am looking for an explanation and expect an answer ASAP. The only reason I put 1 star is that it wouldn’t send the comment without a star, but Telehealth gets a minus 0 several times for this imo.

by Adam Bustillos

Hadn’t used Telehealth in a while as I use my home office computer most of the time. Telehealth no longer works using my iPhone 7, current iOS and latest version of Telehealth . Until now, this has been the most reliable of these apps. I guess it’s time to switch again.

by Nicknamedosntworkeither

Telehealth does not work. I have the right phone and used the test to check everything out. There’s customer support number. Very frustrating!

by Juliofrank83

Today was my first time using Telehealth. This saves me gas and time. Now I look forward to my next appointment with my psychiatrist!!

by Selena Heskett

I love the simplicity and ease of use! No more hassle for my patients having trouble to join the meetings with me.