Contact Dexcom G7 Support
Company Name: Dexcom
About: Know your glucose number and where it’s heading with the Dexcom G7 Continuous
Glucose Monitoring (CGM) System.
Only use this app if you have the Dexcom G7
CGM System.
Dexcom G7 Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of Dexcom
Verified email ✔✔
E-Mail: appsupport@dexcom.com
Website: 🌍 Visit Dexcom G7 Website
Privacy Policy: http://www.dexcom.com/privacy-policy
Developer: Dexcom
3 Most reported problems 😔💔
G7 is awful on Apple Watch
by HannahF!1824
I used the G6 paired to my Apple watch for years with no issues. Just recently switched to using G7’s and it is awful. Most of the time it does not display your glucose reading on the home screen of the watch, and it just shows two horizontal lines.
The biggest issue is actually when it does display on the home screen and you push the button for more data, it always shows the same message - CHECK THE G7 APP ON YOUR PHONE.
It displays the same message when you scroll through your Apps and press Dexcom G7.
When using the G6 you could see the graph. Please get this corrected on the G7 App.
Widget doesn’t work
by ItsTheJu
Amongst a couple of other things, the widget is totally broken in iOS 17.2. Dexcom had plenty of time to iron out any kinks with the developer version of the new iOS update, yet didn’t do it. Extremely disappointing.
Also, there are times where the app just simply fails to connect to the sensor for hours at a time despite my phone being on my person. The sensor’s size is great, but considering these issues along with the fact they have only JUST connected an insulin pump to the G7, I think I’m going to have to look elsewhere
Dexcom developers, do your job. Dexcom, do your job.
Country of residence issue
by Tomakim
My mom has been a long time Dexcom user, and we all loved the products. We were super excited to see the launch of G7 since it seems more compact and easier to use.
However, after downloading the G7 app, we were only to face the fact that her account’s “country of residence doesn’t match the phone’s location”. Hence not being able to use G7/the app.
We feel extremely sad to see this new feature up and running:( I understand dexcom isn’t officially on the market in certain countries, however we didn’t encounter this location issue with its previous products. I know this location thing won’t affect too many people, but I feel sad to see it happening on us. We loved Dexcom and also recommended it to people around us who have the need for CGM products, guess they’ll face the same problem:( Also, what about people who reside in the US, but is currently traveling abroad? Wouldn’t this feature affect them as well?
Not sure about the whole point of this new location feature, but I truly hope this issue could be fixed for users like us, since we love using dexcom and would hate to have to switch to other brands.
Have a Problem with Dexcom G7? Report Issue
Why should I report an Issue with Dexcom G7?
- Pulling issues faced by users like you is a good way to draw attention of Dexcom G7 to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Dexcom G7 customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Dexcom G7.
