Contact MyZio Support

by Cxxxyyyy

Received a new patch and put it on. I know I have to update the serial number in the app. Opened the app and was greeted with the message that the certificate of the server is … (the rest of the test isn’t visible, I assume the missing word is invalid or expired). Call #1: instructed to remove app and install new one. I tried this but was notified that my iOS is too old but that I could run an older version. Which I did and got the same message. Call #2 suggested I use the written log. So I switched to my iPad, downloaded the app and signed in. Message says that my wear period has ended. This is correct; it’s why I need to update the serial number. But I can’t because the only visible controls are the play button to view a video on shipping it back and the home icon, which does nothing. Call #3 informs me to turn up the brightness, which I do. He says I need to access my profile, but of course there is no way to do this. On top of this he asked me for my password! Hard to imagine any reasonable modern system where that would be tolerated. He also said this is a known problem that has been reported by others. I don’t know which would be worse, that he made that up or that it is true and he didn’t start with that information.

by Heart Mama17

Since the background is dark, you are unable to see the tabs at the bottom of the screen. I had to call the support desk who walked me through blindly tappping along the bottom of the screen to find the tabs. Once you get in then the tabs are able to be seen.

by Almamomma

This device is certainly much easier to deal with than the old devices you had to wear, but the glue is so irritating to my skin! It started itching something terrible about an hour after putting it on. After 2 weeks of this, I can’t wait to get it off. Please find a less irritating adhesive!!