My Highmark App Reviews

Every single time I try and log-in, I’m informed my password is wrong. Then, I try to reset it but before that happens highmark must verify my identity. Once that finally happens (emails are never sent, always opt for a text message) and I change my password, it still gets rejected. This happens as a continuous cycle until either a)I give up, or b) the website encounters an ‘unknown error’. Save your time and call the member benefits # on the reverse side of ID card.

Nice to have everything in one place and so far, all functionality works perfectly. Also nice to have a health journey with meaningful value-added tips. Well done Highmark!

Not only does this have the stuff I need to manage my plan, but the health content is interesting and helpful, and the reminders to check out new things are great. Thanks!

This would be a great update to the Highmark App if it allowed you to pay your premium. There is an area to tap on but it does not respond. Perhaps they are still working out the bugs.

Would love if Dental benefits could be added/linked on the Benefits tab. Would also love to be able to add all ID cards to Apple Wallet.

The biometric option to open app never works and navigation within MyHighmarkApp is horribly slow. App is not worth the time it takes to log on a move around within it.

What a great app! ⭐️⭐️⭐️Love the gaming nature that really works at keeping me coming back to work on my health. Great app! ⭐️⭐️⭐️

I’ve verified my email and cell phone four times and cannot get past it.

Can’t login. Attempts to verify with phone number or email never work. Don’t use MyHighmarkApp

Same app as High Mark app. It just wants you give more personal info. Not worth the time in my opinion.

So for some reason you can’t see what claims have been made on the new app! You can see it on the old one so I have just been using the old one since this new one isn’t really showing me much at all

This new app might be a good concept, but it’s rollout is very rocky. Login attempts fail often, then, suddenly, seem to work. Once in MyHighmarkApp , Highmark seems very focused on accessing and sharing PHI, showing users long and confusing policies requesting agreement.
App requires re-authorization every time MyHighmarkApp is updated, which is annoying. And the most important/useful info for consumers (insurance coverage and claims info) seems secondary and initially hard to find.

MyHighmarkApp is super frustrating. The login does not work. It forced me to put my member ID and information in to login for the first time, which I did and then I selected to use biometrics to login going forward. Just tried to login with my biometrics and it says it’s expired? Tried to login regular with my login and password, and it says it’s in invalid. How are you supposed to use an app you can’t even log into?? Clearly, MyHighmarkApp was not ready to launch. Smh Waste of my time.

A nice modern app that shows a lot of promises. I would love to manage my dental plan in MyHighmarkApp , and the integration with express scripts (for the prescriptions) is king of clunky (why do I need to do a second 2 factor authentication with my email???)

currently trying to make an account, I’ve had to change passwords 3 times already because I can’t log in. every time I try and sign in there’s an error message even though all the information is correct because I literally just made the password

I’d like more options to choose notifications that are available. I have them off because it’s just too much.

Tonight Login is problematic - stalls before opening login webpage. It may work tomorrow, and that’s the way of MyHighmarkApp. The more clicks, the less likely you are to achieve your objective.
The public is the second level of quality assurance testing.

Website works much better.

Really liking My Highmark! Easy to find things, nice look & feel and just like the website.

Confusing navigation. It seems every screen requires your acceptance for something.

This company is capable of providing exact information on your account, spending, and actual help to get every advantage out of the service you pay for.
They do not even try and that should tell you everything you need to know about “Highmark”

I’ve verified both my phone number and email address for MFA, and it doesn’t let me pass that screen. I’ve even closed out MyHighmarkApp and logged back in to try it again, with the same result. I just downloaded MyHighmarkApp this morning.

I’ve tried numerous times to get MyHighmarkApp running on my phone. Two factor authentication is required but I can never get to the page to set it up! And I’m also now unable to access my information in the old app. Fix the bugs!

App has multiple issues and bugs and is confusing to navigate and not able to get to info needed to make changes

not feeling MyHighmarkApp is there one for ipads

MyHighmarkApp continues to offer “Find a PCP” journey. I have several claims that show I have a PCP. Is this saying that I am not allowed to use my current PCP? Do I need to find a new one? Can this be deleted and/ or completed so it stops showing up?

MyHighmarkApp effectively shows me gibberish, with ‘explanations’ that simply repeat the gibberish. Worthless app; leaves my uninformed after wasting my time to sign up, get in, and peruse the available text.

This simply reflects related worthless paper invoices. Bad info is bad info - whether you make it available digitally or hard copy.

When billing a patient, the descriptions should be written in a way a non-medical human (e.g., the people you are demanding payment from) can recognize what medical service they need to pay for, so they can agree with confidence that they did receive that service and so are ok paying for it.

My invoices are effectively gibberish. And when a patient - me - is confronted with literally dozens of documents from multiple providers for one single health event and being asked to pay thousands of dollars cumulatively across them, it should be unacceptable to all billers that I can’t understand what I’m being asked to pay for.

I’d rate this a zero if I could. I came here hoping for help to understand the vast wad of medical invoices I have on my desk and it completely wasted my time. Plus I can’t pay here - would make much more sense to show an understandable invoice with a button giving me the immediate opportunity to pay it.

Getting the detailed information needed for claims and EOBs still requires a couple of steps to drill into which isn’t terrible, but pre-authorization letters from third parties like Evicore are nowhere to be found once logged into MyHighmarkApp . Needs a simpler dashboard to show current claim vs plan spending and most importantly, a means of sorting claims for viewing by EOB processing date, ideally newest processed EOB to oldest. I’m always searching through old claims to find which EOB was just processed after HighMark sends an e-mail alert that a new claim was just processed. Thank you for considering.

I wanted to join the fitness challenges and healthy eating tips but MyHighmarkApp is just too slow to load. Plus you have to log in EVERY TIME you leave MyHighmarkApp which is really inconvenient for a lifestyle app that you’ll be switching back and forth between. Also the interface isn’t great. Hopefully not highmark’s masked scheme to get all your personal info (there is a long survey where it asks you to agree to let highmark send your info to medical providers) and then leave you hanging! That’s just what it seemed like to me. Sorry, guys, do better!

MyHighmarkApp would be wonderful if it actually worked. 99% of the time, it freezes before I am able to access anything. Their websites and passwords are actually not much better as far as being able to access them, so I guess it is what it is.

I have large font type on my phone. I can’t see everything sometimes and there is no way to scroll or reduce to see the rest of the information within MyHighmarkApp . Please look into this so others can get the full user experience.

The most user unfriendly app I’ve ever used. I tried to file a claim by mailing it in. They claim it was lost, and told me I had to file it using MyHighmarkApp . I ended up paying the bill out of pocket, because it’s impossible to do on MyHighmarkApp , and member services says this is the only way to do it.

I have been calling up to 15 different doctors down the list of almost 3 pages worth in their “care providers in your area”. The first couple of calls had doctors phone lines and addresses mismatched to the wrong practice. I had to verify with more then 3 offices that this person Does not work here. Even though it’s on their site. And some numbers are not written in full, so I may have just used google for everything g because that gave me more clarity than MyHighmarkApp has. Really disappointing 🙃🙃🙃

Recently I spent 20,000 of my own money on my teeth however due to chemotherapy and radiation my teeth have deteriorated. I need dentures. I also paid for my own transportation, housing and food because the cancer institute were I live is really not qualified to treat me or the stage of cancer I have I drove 10 times 8 hours away to Sloan Kettering in Manhattan. Recently I had a mammogram turned down I lived in a cancer cluster for 20 years and had not had one since I was 40is

I downloaded MyHighmarkApp to check one of my EOBs and it said to use the website. So I logged into the website and it says they’re working on improving the experience and it’s not available. This is after a few weeks of consistently trying to get into my user profile. So far, severely underwhelmed with highmarks user experience across the board. I just need to check an EOB and I guess aside from calling, they give their members no options.

It is extremely difficult to use, the login experience is awful, if you not logging in for a couple of weeks, you have to re login in from web site, every time to time the Face ID is disabled, find information inside MyHighmarkApp is almost impossible, doesn’t load the information about doctors or pharmacies near, to see the claims takes a life to load

I have a policy for my 3 year old… the purpose of MyHighmarkApp and automated system is to be the simplest, easy way for users to activate cards and make payments. This is my assumption! The phone was worthless because “ the user is underage” MyHighmarkApp is worthless because “ the user is underage”… common sense says if the only person on the policy is underage someone OF AGE would be attempting to register the account and make payments… not the 3 year old right! So, not only is there not a work around to use MyHighmarkApp on my sons behalf but, I have to call every month just to make a payment instead of a quick click of a button making a payment through MyHighmarkApp or online… Useless at its best! I’m shopping for a new policy. Do better! Fix your policy!

Normally don’t do reviews but I was excited to have an app that might make everything more streamlined, including finding in-network providers. Unfortunately, I can’t even get passed the log in page after literally just registering. Frustrating. Would have thought such a large company would have had a better, user friendly app. Health insurance is complicated enough, logging into an app should not be.

Unfortunately our insurance plan uses MyHighmarkApp and I’ve found it to be useless. The “provider search” is slow and buggy and loaded with old information. One doctor I contacted, that the search had produced, has been retired for over 2 years. Another doctor that the search produced left that clinic over a year ago.

If you use Safari or the iPhone app version, you will not be able to see your benefits or plan progress online or in MyHighmarkApp . You will need to download EOB’s which will have non consecutive amounts shown towards your OOP maximum and if you call support, they will not know why you are shown as both having coverage and not having coverage. They would like subscribers to go paperless, but MyHighmarkApp cannot be trusted to give information that was not an issue last year.

I love that I can access my benefits at one click. It is really convenient to have my claims info within easy reach and my card numbers without having my physical card with me. It has already come in handy a few times!

I've been using MyHighmarkApp since they released it. I have not received an explanation of benefits since last September. However I have gotten numerous requests to join the "Highmark community" and sign the online document to allow them to sell my data. Considering I have to not monitor my identity from the data breach last year could you just not keep growing your illegal data farms?

Hard to find information about claim and deductible usage. Old app it was on home page and didn’t have to click through and know to scroll. Couldn’t find any help on how to use MyHighmarkApp .