My Highmark App Reviews

by FEMINISM Doesn't Have To Be A Dirty Word

Every single time I try and log-in, I’m informed my password is wrong. Then, I try to reset it but before that happens highmark must verify my identity. Once that finally happens (emails are never sent, always opt for a text message) and I change my password, it still gets rejected. This happens as a continuous cycle until either a)I give up, or b) the website encounters an ‘unknown error’. Save your time and call the member benefits # on the reverse side of ID card.

by Madgi H

I have a policy for my 3 year old… the purpose of MyHighmarkApp and automated system is to be the simplest, easy way for users to activate cards and make payments. This is my assumption! The phone was worthless because “ the user is underage” MyHighmarkApp is worthless because “ the user is underage”… common sense says if the only person on the policy is underage someone OF AGE would be attempting to register the account and make payments… not the 3 year old right! So, not only is there not a work around to use MyHighmarkApp on my sons behalf but, I have to call every month just to make a payment instead of a quick click of a button making a payment through MyHighmarkApp or online… Useless at its best! I’m shopping for a new policy. Do better! Fix your policy!

by Montana Moose

An example: I can see my medical claims, but not the prescription claims. When I go to that different section (why make it easy) it is full of broken links and ‘I can’t find that’ messages. This is the improved app…. Nuff said.

******updated Info below*******
In response to my comment MyHighmarkApp developer requested that I contact support to help them understand the issue. I tried that first but as I am not living in the eastern timezone, your support people are closed every time I am able to call. If you want to support MyHighmarkApp you need to offer support when your users are using MyHighmarkApp , which is outside of normal business hours.

by ALS789156

I really liked MyHighmarkApp before the change to this newest version. It constantly says my biometrics have expired and logging back in every time has shown to be a big pain. I don’t understand why this is happening and keep thinking it’s just a flaw in the system that will be fixed soon but it’s been going on for literally months now. Even when I do get logged in, It’s difficult for me to see the amount my family has paid toward our family deductible and switching from one screen to another, for example requesting a new card because my son lost his is also not an easy task. I consider myself pretty tech savvy so I feel very sorry for anyone that normally struggles with apps and navigating sites on the web.

by Uber Unhappy Customer

MyHighmarkApp effectively shows me gibberish, with ‘explanations’ that simply repeat the gibberish. Worthless app; leaves my uninformed after wasting my time to sign up, get in, and peruse the available text.

This simply reflects related worthless paper invoices. Bad info is bad info - whether you make it available digitally or hard copy.

When billing a patient, the descriptions should be written in a way a non-medical human (e.g., the people you are demanding payment from) can recognize what medical service they need to pay for, so they can agree with confidence that they did receive that service and so are ok paying for it.

My invoices are effectively gibberish. And when a patient - me - is confronted with literally dozens of documents from multiple providers for one single health event and being asked to pay thousands of dollars cumulatively across them, it should be unacceptable to all billers that I can’t understand what I’m being asked to pay for.

I’d rate this a zero if I could. I came here hoping for help to understand the vast wad of medical invoices I have on my desk and it completely wasted my time. Plus I can’t pay here - would make much more sense to show an understandable invoice with a button giving me the immediate opportunity to pay it.

by Nevermorefu

They have a sound strategy for making money. Make MyHighmarkApp so difficult to use, you'll pay out of pocket to get health care when you really need it. Setup took about 30min because it takes you to their webpage and doesn't link back to MyHighmarkApp after login. They have their own telehealth and no longer cover anyone else? That's a terrible sign.

by ShameOnHighmark

Highmark switched to a new app. You cannot submit claims. It is terribly difficult to navigate. If you want to pay online the user agreement contains terms that NO ONE IN THEIR RIGHT MIND SHOULD ACCEPT.

It does allow you to see your card though. Otherwise, a company the size of Highmark should be ashamed of this (unless they designed it to be this way, hoping many will give up on using it, and thus miss out on benefits)

by Zach268

I've been using MyHighmarkApp since they released it. I have not received an explanation of benefits since last September. However I have gotten numerous requests to join the "Highmark community" and sign the online document to allow them to sell my data. Considering I have to not monitor my identity from the data breach last year could you just not keep growing your illegal data farms?

by Baybeebeemarie

Normally don’t do reviews but I was excited to have an app that might make everything more streamlined, including finding in-network providers. Unfortunately, I can’t even get passed the log in page after literally just registering. Frustrating. Would have thought such a large company would have had a better, user friendly app. Health insurance is complicated enough, logging into an app should not be.

by D8Calu

MyHighmarkApp is super frustrating. The login does not work. It forced me to put my member ID and information in to login for the first time, which I did and then I selected to use biometrics to login going forward. Just tried to login with my biometrics and it says it’s expired? Tried to login regular with my login and password, and it says it’s in invalid. How are you supposed to use an app you can’t even log into?? Clearly, MyHighmarkApp was not ready to launch. Smh Waste of my time.

by HateHighmark

If you use Safari or the iPhone app version, you will not be able to see your benefits or plan progress online or in MyHighmarkApp . You will need to download EOB’s which will have non consecutive amounts shown towards your OOP maximum and if you call support, they will not know why you are shown as both having coverage and not having coverage. They would like subscribers to go paperless, but MyHighmarkApp cannot be trusted to give information that was not an issue last year.

by Jab178

I really don’t understand why you changed your app and now it is virtually impossible to find what you are looking for. It is extremely frustrating and irritating when companies all of a sudden make changes and expect everyone to follow along no problem even though they made it less user friendly than the last version…leave well enough alone! If I could give it zero stars I would!

by Butlykwhy

I have been calling up to 15 different doctors down the list of almost 3 pages worth in their “care providers in your area”. The first couple of calls had doctors phone lines and addresses mismatched to the wrong practice. I had to verify with more then 3 offices that this person Does not work here. Even though it’s on their site. And some numbers are not written in full, so I may have just used google for everything g because that gave me more clarity than MyHighmarkApp has. Really disappointing 🙃🙃🙃

by Plyneedyvqqqq

The chat support ended our chat without finishing or even saying goodbye or acknowledging that the chat was going to be over! That is extremely rude! There isn’t an option to go back to the original chat. They have the power to end chat without your knowledge. Then you have to start your conversation all over again with another chat support team member. I feel that is extremely rude and time consuming! There is no option in MyHighmarkApp to write a review of the agent after the chat with support. I Believe it is important and it needs to change. We as a customer should be able to leave a review after each call.

by Camb37

It is extremely difficult to use, the login experience is awful, if you not logging in for a couple of weeks, you have to re login in from web site, every time to time the Face ID is disabled, find information inside MyHighmarkApp is almost impossible, doesn’t load the information about doctors or pharmacies near, to see the claims takes a life to load

by Snibbs1420

I downloaded MyHighmarkApp to check one of my EOBs and it said to use the website. So I logged into the website and it says they’re working on improving the experience and it’s not available. This is after a few weeks of consistently trying to get into my user profile. So far, severely underwhelmed with highmarks user experience across the board. I just need to check an EOB and I guess aside from calling, they give their members no options.

by MzSuziQ64

MyHighmarkApp would be wonderful if it actually worked. 99% of the time, it freezes before I am able to access anything. Their websites and passwords are actually not much better as far as being able to access them, so I guess it is what it is.

by Em Wilde

currently trying to make an account, I’ve had to change passwords 3 times already because I can’t log in. every time I try and sign in there’s an error message even though all the information is correct because I literally just made the password

by 1Discoball1

I have large font type on my phone. I can’t see everything sometimes and there is no way to scroll or reduce to see the rest of the information within MyHighmarkApp . Please look into this so others can get the full user experience.

by Why O Why In Pennsylvania??

The most user unfriendly app I’ve ever used. I tried to file a claim by mailing it in. They claim it was lost, and told me I had to file it using MyHighmarkApp . I ended up paying the bill out of pocket, because it’s impossible to do on MyHighmarkApp , and member services says this is the only way to do it.

by SH In NC

Unfortunately our insurance plan uses MyHighmarkApp and I’ve found it to be useless. The “provider search” is slow and buggy and loaded with old information. One doctor I contacted, that the search had produced, has been retired for over 2 years. Another doctor that the search produced left that clinic over a year ago.

by Any Help Out There

Same app as High Mark app. It just wants you give more personal info. Not worth the time in my opinion.

by BrotronVB

Can’t login. Attempts to verify with phone number or email never work. Don’t use MyHighmarkApp

by Jimmy Da Hatt

I’ve verified my email and cell phone four times and cannot get past it.

by Ilovecats2023

I’ve verified both my phone number and email address for MFA, and it doesn’t let me pass that screen. I’ve even closed out MyHighmarkApp and logged back in to try it again, with the same result. I just downloaded MyHighmarkApp this morning.

by Faux Insurance

This company is capable of providing exact information on your account, spending, and actual help to get every advantage out of the service you pay for.
They do not even try and that should tell you everything you need to know about “Highmark”

by KathyNNK

I’ve tried numerous times to get MyHighmarkApp running on my phone. Two factor authentication is required but I can never get to the page to set it up! And I’m also now unable to access my information in the old app. Fix the bugs!

by RBDelaware

This new app might be a good concept, but it’s rollout is very rocky. Login attempts fail often, then, suddenly, seem to work. Once in MyHighmarkApp , Highmark seems very focused on accessing and sharing PHI, showing users long and confusing policies requesting agreement. App requires re-authorization every time MyHighmarkApp is updated, which is annoying. And the most important/useful info for consumers (insurance coverage and claims info) seems secondary and initially hard to find.
Visibility of the “See your card” ID page is impossible. Probably about 6-point type or smaller.

by Emm5412

I wanted to join the fitness challenges and healthy eating tips but MyHighmarkApp is just too slow to load. Plus you have to log in EVERY TIME you leave MyHighmarkApp which is really inconvenient for a lifestyle app that you’ll be switching back and forth between. Also the interface isn’t great. Hopefully not highmark’s masked scheme to get all your personal info (there is a long survey where it asks you to agree to let highmark send your info to medical providers) and then leave you hanging! That’s just what it seemed like to me. Sorry, guys, do better!

by Clabber Star Bar

Recently I spent 20,000 of my own money on my teeth however due to chemotherapy and radiation my teeth have deteriorated. I need dentures. I also paid for my own transportation, housing and food because the cancer institute were I live is really not qualified to treat me or the stage of cancer I have I drove 10 times 8 hours away to Sloan Kettering in Manhattan. Recently I had a mammogram turned down I lived in a cancer cluster for 20 years and had not had one since I was 40is

by Ammie104

I spent hours trying to find my benefits coverage and plan info. I needed to understand some of my claims and my coverage. MyHighmarkApp is useless, except if you want to log on and do a health journey or something.
There is no way for you to get the information you need. Everything is contradictory even when it comes to members and dependants, it’s ridiculous. There’s no way to figure it out. All I know is that I’m out of pocket for a lot of money that I’ve never been before, the website, and even if you call and you can’t get the same answer. I don’t think they have the information correct something is not right and way off.

by Dolores B

The biometric option to open app never works and navigation within MyHighmarkApp is horribly slow. App is not worth the time it takes to log on a move around within it.

by Jaftec

App has multiple issues and bugs and is confusing to navigate and not able to get to info needed to make changes

by Alecmag

Tonight Login is problematic - stalls before opening login webpage. It may work tomorrow, and that’s the way of MyHighmarkApp. The more clicks, the less likely you are to achieve your objective.
The public is the second level of quality assurance testing.

Website works much better.

by Mph12345671

MyHighmarkApp continues to offer “Find a PCP” journey. I have several claims that show I have a PCP. Is this saying that I am not allowed to use my current PCP? Do I need to find a new one? Can this be deleted and/ or completed so it stops showing up?

by OnlyShelbs

If you search for specialists, you can get a list. At the bottom of the page there’s a download button. Once selected, MyHighmarkApp gives you a PDF that you canNOT download.

Why let MyHighmarkApp create a pdf the user can’t use? It’s almost like this site it meant to be used on a computer only, and not on a phone OR iPad.

by M4C4R0

I’d like more options to choose notifications that are available. I have them off because it’s just too much.

by Fvddrgj

MyHighmarkApp and customer service is flawed. The written responses in MyHighmarkApp are so poorly written that I hope it’s AI. Using MyHighmarkApp for the support function is basically pointless and a major time waster. Customer service is lacking. I could hear kids in the background during the entire call, which made it hard to hear. Along with that, the call was of little help. I was able to figure out the information I needed on my own later on. MyHighmarkApp is functional, but there is room for improvement.

by Jnwhit

So for some reason you can’t see what claims have been made on the new app! You can see it on the old one so I have just been using the old one since this new one isn’t really showing me much at all

by Massena Bill

Getting the detailed information needed for claims and EOBs still requires a couple of steps to drill into which isn’t terrible, but pre-authorization letters from third parties like Evicore are nowhere to be found once logged into MyHighmarkApp . Needs a simpler dashboard to show current claim vs plan spending and most importantly, a means of sorting claims for viewing by EOB processing date, ideally newest processed EOB to oldest. I’m always searching through old claims to find which EOB was just processed after HighMark sends an e-mail alert that a new claim was just processed. Thank you for considering.

by Hkmcc57

not feeling MyHighmarkApp is there one for ipads

by PghCAP

Confusing navigation. It seems every screen requires your acceptance for something.

by Rskrit

Two factor authentication with email gives an error. Messaging when paying bills says paid in full at the top of the page, but scroll just a bit and an outstanding invoice is listed.

by Bran1992

Hard to find information about claim and deductible usage. Old app it was on home page and didn’t have to click through and know to scroll. Couldn’t find any help on how to use MyHighmarkApp .

by Avdp

A nice modern app that shows a lot of promises. I would love to manage my dental plan in MyHighmarkApp , and the integration with express scripts (for the prescriptions) is king of clunky (why do I need to do a second 2 factor authentication with my email???)

by CindR214

Would love if Dental benefits could be added/linked on the Benefits tab. Would also love to be able to add all ID cards to Apple Wallet.

by HMBCBS

This would be a great update to the Highmark App if it allowed you to pay your premium. There is an area to tap on but it does not respond. Perhaps they are still working out the bugs.

by Shawnc50

Nice to have everything in one place and so far, all functionality works perfectly. Also nice to have a health journey with meaningful value-added tips. Well done Highmark!

by Turtles23456789

Not only does this have the stuff I need to manage my plan, but the health content is interesting and helpful, and the reminders to check out new things are great. Thanks!

by Anabell44

What a great app! ⭐️⭐️⭐️Love the gaming nature that really works at keeping me coming back to work on my health. Great app! ⭐️⭐️⭐️

by Jennie Mo

I love that I can access my benefits at one click. It is really convenient to have my claims info within easy reach and my card numbers without having my physical card with me. It has already come in handy a few times!

by Friendly Neighborhood Mom

Everything you need in one place. Insurance cards, virtual care, nurse triage and physician care line all in once place. Need a Dr. and a possible script? They've got you covered on MyHighmarkApp ! Wellness needs- they are there... Health coaching... Gotcha covered! Top notch service all the way around.

by HSussman

Really liking My Highmark! Easy to find things, nice look & feel and just like the website.