Publix Pharmacy Reviews

PublixPharmacy is full of errors and delays. Rarely does PublixPharmacy do what it is supposed to. Prescriptions will say “Ready for pickup” then when you try and use “Pay Now” it changes it to “pending” therefore, you can’t prepay. That wouldn’t be an issue but I was trying to get my prescriptions delivered. I uninstalled and reinstalled PublixPharmacy , logged out and then logged back in several times. Then, it still showed “pending” with no prepay options. On the fourth try, it just had a pop up that said, “Sorry, something went wrong. Call customer care.”

I called customer care and after spending about 20 minutes on the phone with the CSR trying to get PublixPharmacy to work, eventually she said to bypass PublixPharmacy and go directly to the website. I did that and after three attempts and got the pay now button. (this was because it kept logging me back into PublixPharmacy . I finally had to delete PublixPharmacy and that’s how I got it to work) I needed my prescriptions today desperately. When I got to the deliver option, they can’t deliver until tomorrow.

The CSR was nice but had I known that I couldn’t get this delivered today, I would have saved about an hour of my time, 2 calls to my local pharmacy, 1 call to tech support, uninstalling and reinstalling PublixPharmacy 4 times and trying to get on the website 3 times. It’s a shame because everyone at Publix is very nice & helpful but PublixPharmacy looks bad on Publix.

I would say this is the worst part of Publix Pharmacy, but the pharmacist where I go claim they know nothing about PublixPharmacy and to contact the web developer. Doesn’t there need to be some cross training for them since I don’t get all my notifications. It’s not that user friendly when you first change to it from a previous pharmacy. I’ll have prescriptions that I’m not able to see. Lots of times I’ll be waiting for it to go off so I can pickup meds but it doesn’t always happen. I just get the run-a-round answers like above.
I’d love for PublixPharmacy to work similar to my previous pharmacy…Walgreens. There may be better ones but I do miss that there’s no way to click on your prescription name and it shows what it is for and all the pertinent information about it and safety information including storage and what not to mix it with, or certain food/drink that it can’t be taken with etc…
It would also be nice to darken the text bc it can be difficult to see.
Does PublixPharmacy ever get updated? It really needs some help!! Thank You!

App is very slow every time I open, no matter if I’m on a WiFi network or my phone data. It’s slow to initially load and then slow again when I try to view the prescriptions tab. This has been the case for months.

There is no option to add a note to a prescription request nor is there an option to contact the pharmacist via PublixPharmacy (other than by phone call). Both of these features would be appreciated. It seems the pharmacy isn’t able to send messages via PublixPharmacy either. Example: I had an rx that the doctor just sent that said “in progress” for almost a week. I finally called the pharmacy and was told that insurance didn’t cover it and they “probably” had been waiting for the doctor to respond. Meanwhile, I’m assuming they are working on filling the prescription and it would be ready soon. If the pharmacy had the ability to send a notification or comment on the refill request I would have known the status and saved a phone call having to bother the very busy pharmacy.

I never knew there was an app before this standalone version came out, so my standards and expectations are probably different. Also, I'm using an iPad, not a phone.

Having said that, I was thrilled when PublixPharmacy came out! Yes, there are still times I will revert to calling in a refill because it's faster to do, and you can leave a voice mail requesting an earlier pickup time. So, one improvement for PublixPharmacy might be a place to leave a comment or request.

But the other point I wanted to make is this: I take over 20 prescriptions for a chronic illness. Until you have tried to manage that many prescriptions, all with different doctors, different dosing schedules, etc., you cannot imagine how difficult and time-consuming it is, especially when you already are not well, and don't have the energy to do it.

So, for me, I'm not so much interested in scanning a bottle. What I am just thrilled to have from PublixPharmacy is access to the information such as date last filled, refills remaining, etc. It is SO much easier than trying to locate and check each one of my bottles. Perhaps this is a different perspective on the value of PublixPharmacy. Yes, it could be improved, but I'm grateful for what I have!

New interface doesn’t tell you which script you have refills on so if you click the wrong one you could end up refilling a script that you don’t have refills on and you have to wait for them to contact the provider instead of letting you refill the correct script that DOES have refills on it like you could clearly see in previous versions of PublixPharmacy . ALSO takes FOREVER to load anything including script info. I tried to look and see which of two scripts of the same medication had refills and it took forever to load the info then when i went to refill it it still didn’t tell me which was which and i ended up requesting a refill on the wrong one and now have to wait for them to contact the doctor which makes no sense. They should just look and see that I have refills. Hopefully the pharmacy staff can compensate for the shortcomings of PublixPharmacy, and to be fair they are always very helpful so I am optimistic about that.

After you log into PublixPharmacy , 1-2 minute loading time. Want to view your prescriptions? 1-2 minute loading time. Need to refill a prescription? 1-2 minute loading time to get to the confirmation screen. Hit confirm. 1-2 minute loading time. Then it takes you out of the prescription screen, so it’s another 1-2 minute loading time if you need to look at your prescriptions that you already waited 1-2 minutes to see.

Honestly, it’s probably faster to get dressed, get in your car, drive to Publix, wait in line at the pharmacy, and speak to a pharmacy employee to refill your prescriptions.

Also, since I see many developer responses asking for a phone call: No. I will not waste my time calling you to help you fix your app that you were and are paid to make correctly in the first place. I remember using the Internet in the early 90s with a 14.4 modem, and web pages loaded faster than PublixPharmacy. You must have to really screw up to make an app this slow.

I like PublixPharmacy . I like being able to see my prescriptions and refill them with just a click.
One of my problems is that here lately when a script is being refilled it says no refills available. It later corrects itself but it’s confusing in the mean time.

My other issue, and my biggest, is that there is no communication from the pharmacy. It would be nice if there were generic messages that let you know why the script has be “in process” for 5 days. Messages like “not in stock, arriving tomorrow”, “too soon for refill”, “provider denial”, “contact us”, etc. would be so helpful. It takes time away from the pharmacy when I have to call and inquire about it when there could just be a notification through PublixPharmacy .

PublixPharmacy is not only frustrating, it’s annoying. What’s more bothersome is that I’m seeing the same exact issues from 2-3 years ago happening to me NOW! That’s ridiculous, developers!

Not only did my partner and I share the regular app for adding items to our grocery list, during one of your updates, you connected the two apps and now, we can’t do that - and your pharmacy app doesn’t work 3/4 of the time.

It doesn’t give notifications when things are ready OR I get over notified by getting a call, email and text. Most often, I get nothing so I have no clue things have been filled, until I go to manually fill them since I didn’t get notified. (I’ve set it up and confirmed that I’m on the list for being notified via text.)

As everyone else has noted, the “in progress” notation should state what the problem is. Is it on back order, contacting provider, etc.

PublixPharmacy is slower than moving on the Oregon Trail and just as dangerous. You’re liable to catch “death” waiting for it to work appropriately or be able to log in.

In the day of electronic everything - you’ve failed. You should take a look at the Kroger app. A friend showed me how hers works and it’s so much more effective and efficient.

It is nice to have an app to see prescriptions and costs conveniently. I use it when I’m at Dr. appointments and need to provide the medicine name(s) & dosage. I like the ability to pay in advance; you still have to wait in line to show ID and get handed the prescription, so it’s not really a time saver if in a hurry.

Improvements:
I agree that it is extremely slow for an app, especially when trying to use the pay in advance functionality.

Also, the status “In Progress” is not helpful at all. Everything seems “In Progress” until it is complete. The message it shows is confusing - something like ‘This prescription is not currently available for refill’. Then how is it in progress?? As others mentioned, this shows for all true statuses- insurance delay, pharmacy doesn’t have medicine in stock, it really is in the process of being filled, it’s too early to fill, etc... This is the least helpful part of PublixPharmacy as you have to call the store to find out the true status.

Overall, it is better to have PublixPharmacy than not and the developers have a lot of improvements and new functionality they can incorporate- I am looking forward them.

I would love nothing more than to come back and change this review to 5 stars, but as of 3-4 weeks ago I’ve not been able to use PublixPharmacy. My husband as well. It won’t open anymore, just spins as if it’s loading. We have a special needs child with several ongoing prescriptions on top of our own, so we’ve relied on PublixPharmacy heavily for the last several years. Publix is the BEST at everything they do, and we LOVE Publix pharmacy, so PLEASE spend the money to get this fixed ASAP…it’s just what Publix does. We have brand new iPhones, we’ve tried both with and without WiFi to use PublixPharmacy , and have tried deleting PublixPharmacy completely and reinstalling. iOS is up to date. Please please please fix PublixPharmacy. I’m happy to give additional feedback or information that would help the developers from a user perspective. It worked great previously!

Poorly designed & obviously never test driven by actual patients. First try last week took more than an hour to get everything set up. Could initially “see” the Rx & said it was ready. Took a break, then logged back in and it showed that the Rx, which had been ready for 2 days was now “pending!” Spent 30+ minutes on the phone will a really nice clerk at my Publix pharmacy who finally had to cancel the Rx at her end then enter it again. Finally I could see that it was paid so I could pick it up in the parking lot so I did not have to enter the store. Today I had the password reset. Then when I logged it got a message that I had to enter a patient, stuff from last week was gone. If the only way those who are immune compromised can prepay and get a Rx without entering the store is to use PublixPharmacy, we will never use the Publix pharmacy again!

I love PublixPharmacy. I get to see all my prescriptions, request refills and pay online before going in. It’s simple and to the point. I’m a minimalist who gets overwhelmed when there’s so many options that aren’t placed in a simple order. I do however have one request for next update, could you please add a note/ nickname section to each prescription so that when we are scrolling through our list of medications we could name it to help us remember what it’s for. Having so many meds with difficult names to remember can be difficult enough so it’d be nice to make it even easier by nicknaming. Example: Tazorac- nightly face cream Doxycycline- antibiotic

I used PublixPharmacy to order my prescription and got a message saying it was ready AND that there was now a delivery option available with 5 miles with prepayment.
I clicked the link provided and selected prepay. I did not see any option to select delivery instead of pickup. I tried this a couple of times to make sure I wasn’t missing anything. All the information on the prepay screed indicated “Pickup”.
I finally called the Publix helpline and discovered that you have to go all the way through and complete the prepayment before you are offered the option for delivery. Huh? C’mon UI/UA team, please add this information to the prepayment screen and help your users out. It’s a great service - don’t hide it!

I had no problems when I called in for my refills when they were ready they would call and leave a message and they would send text , Then I down loaded PublixPharmacy prescriptions were never ready by the time I needed to pick them up it would say in progress every time I would to check again it still said in progress .I would call pharmacy to see if they were ready the person said yes they were ready a couple days ago. One time it did say prescription ready….pay now then I tapped on pay it would not do anything . I couldn’t pay so I would call I would get excuses why I couldn’t pay like I was doing it wrong then I called Customer Care they said to CORPORATE office could not get an answer I thinking about switching to another Pharmacy .

I’ve only had PublixPharmacy for a few months but it seemed to work ok for the most part until this recent iOS security update was installed. It just keeps telling me wrong password and when I try to reset my password it just says something is wrong and to contact admin for help. I’m using an iPhone 11 Pro and all app permissions are correct and set. Also when PublixPharmacy did actually work it never notifies me when my prescriptions are available or ready. I made sure my settings for notifications on PublixPharmacy and my iPhone were correct but it has never worked properly. It needs attention.
To say the least. Thank you.

Have tried to register my preferred method of payment four times, but receive an error message to try again or cancel. Have also set up the log in information with biometrics a minimum of six times, clicking “remember me” each time. Each time I log out, and try to open my account with my fingerprint, I end up having to re-enter my email and password, and register my fingerprint again. It is very unsafe to leave PublixPharmacy without logging out, but what a pain to have to enter my email and password every time. Please, developers, fix this bug and make it remember my sign in info and fingerprint and preferred method of payment. Otherwise, I have no use for PublixPharmacy. It appears to work well otherwise but I will not waste time on filling in forms that don’t store on app.

Two issues I have, that I’m sure others have mentioned: first— no option to pick up prescription ASAP (same day, not immediately— I’m not a demanding person) or add a message to the refill request with that info. I can call the pharmacy to let them know? No thanks; there’s no point to using PublixPharmacy to refill if I have to call them anyway. Second— minor children 14+ have to have their own app? My son doesn’t have a phone, so that’s a pain. A minor should be able to be linked with their parents’ account.

I loved the old interface, so far the new one has caused great confusion and delays in having my prescriptions refilled. In the old interface, when I click on a medication to refill, it would give option to click on other scripts to fill, BUT, it would also show the date of the last time you filled each script. Now you have to click on each individual prescription to see the last fill date. This was how I was able to keep track of what prescriptions needed refilling. I have three individuals in my family that multiple prescriptions and it is hard to keep track of everything. I depended on PublixPharmacy for help and now all I feel is frustration every time I try to use it. Please add this feature back into PublixPharmacy . It also showed refills on the scripts and that was helpful as well.

PublixPharmacy worked fine for a while but after the most recent update a month ago, it automatically logged me out of my Publix account and I can no longer log in.

It gives an error, “Sorry - Login was incorrect. Please try again.” There is an option to call customer care, but it ended up being a very general Publix support number (not specific at all to the Pharmacy or PublixPharmacy) and no one I spoke to was able to troubleshoot the issue with me.

I know this issue is specific to PublixPharmacy because I know for a fact my login info is indeed correct. I even tried resetting my password through the “Forgot password” link in PublixPharmacy and the new password did not work either. However, I can use those same exact credentials to log in to the Publix RX website without any kind of issue - so the problem is not with my login but rather PublixPharmacy itself seems to be broken.

It was convenient when it worked, but now that PublixPharmacy is broken I am just having to go to the website to manage my prescriptions instead. Please fix this login issue with PublixPharmacy so I can use it again!!

I don’t know why, when something is working perfectly well, it needs improvement. With this new dedicated app, to scan a prescription you have to sign in as a guest and to fill from your account you have to navigate a list of every prescription you ever had (well almost), then check a box, then scroll to the bottom of the list to click the continue button. My biggest gripe about PublixPharmacy is that your earliest selection to have your prescription filled is “after 3pm tomorrow”. This is the most ridiculous thing ever. I was so frustrated with it, I emailed a complaint to Publix. The old app had an ASAP selection. So now I typically have to call it in if I want it same day. PLEASE ADD “ASAP” AS AN OPTION.

Not sure if the is intentional, but my even though my default pharmacy was selected in advance of attempting to refill, PublixPharmacy selects a different location during the refill process. I attempted this twice with the same results (clearly replicable). As a user, I assume that by selecting a default location, all refills would be sent to that store during the refill process. Instead, it is using the first location that I ever used with PublixPharmacy. The old location appeared on the Pickup Refills window. Hope you find this information to be useful and informative!

I have checked with my local Publix pharmacy as well as called customer service. Verified all the information is correct but yet on the website and PublixPharmacy I receive an error about my information not matching patient's pharmacy record.

The odd part is I was previously recognized and would receive notifications about my medication being ready to pick up. I do not receive them or SMS notifications anymore.

I've decided to delete PublixPharmacy because useless and thinking of moving my prescription to my employer's preferred pharmacy - Walgreens

In spite of the poor reviews, I decided to go ahead and see if PublixPharmacy would work properly with the recent app update (1week ago). Sadly, it didn’t work. I wasn’t able to successfully add myself as a patient because it wouldn’t recognize my prescription number, which by the way I just picked up earlier today. I tried online and through PublixPharmacy . So as far as I’m concerned, PublixPharmacy is a total waste. My other pharmacy app used (CVS mail order) works fantastic. Maybe the developers could try seeing what they did right and incorporate the needed changes to PublixPharmacy. So very disappointed, especially since I shop at Publix and get all my medication there when the mail-in pharmacy isn’t the best value or for immediate needs.

Worked perfectly one day and the next went to hell. Had to recreate my information and I get an error message that info does not match. It did yesterday. I called pharmacy and it was all the same and why do I have to enter a prescription number to add someone? Stupid! This was the last straw. Will be moving my prescriptions to Walgreens. My pharmacy takes forever to fill a prescription, doesn’t give you all of them in pick up and had to make a return trip and got no I’m sorry from anyone. And now this just can’t deal with your pharmacy anymore. They got my prescription around 9:30am and by end of day still not ready. Terrible service. My store is awesome but pharmacy not so much.

It’s incredibly frustrating when I order a script and it just says “in progress”. Please add something that might send a message if it’s delayed for some reason. Overall PublixPharmacy is very useful and convenient, but “in progress” is deceiving. It makes it seem that everything is okay and it’s being refilled but after a certain amount of time has passed you begin to realize that something is probably wrong. PLEASE fix this.

Why all the haters?! Sure PublixPharmacy is simple but in this case less is more It is very easy to view and order refills on your script and it works this deserves 5 stars. If you expect an all-encompassing wellness app then will be disappointed but PublixPharmacy never claims to be that.

Only suggestions, allow pickup before 3pm for next day orders. Next, create a notes, questions, comments option that may me for pharmacist.

I love that I can reorder my prescription from app and it tells me when my prescription is ready. The only thing I would change is I wish it told you where your prescription was ready to be picked up at. My doctor sent in a prescription to Publix, but it was the wrong one and when I went to my Publix I was informed it wasn’t there. If PublixPharmacy had told me what Publix it was at I could have called and gotten it switched before I got there.