The new Publix Pharmacy app makes it even easier to manage prescriptions.
Time-saving new features are just what the doctor ordered. *Quick refills *Easy
account setup *Multiple prescriptions/patient management *Prescription status,
history & details Scan to refill. Use your camera to...
Cumbersome but Useful
I never knew there was an app before this standalone version came out, so my standards and expectations are probably different. Also, I'm using an iPad, not a phone. Having said that, I was thrilled when this app came out! Yes, there are still times I will revert to calling in a refill because it's faster to do, and you can leave a voice mail requesting an earlier pickup time. So, one improvement for the app might be a place to leave a comment or request. But the other point I wanted to make is this: I take over 20 prescriptions for a chronic illness. Until you have tried to manage that many prescriptions, all with different doctors, different dosing schedules, etc., you cannot imagine how difficult and time-consuming it is, especially when you already are not well, and don't have the energy to do it. So, for me, I'm not so much interested in scanning a bottle. What I am just thrilled to have from this app is access to the information such as date last filled, refills remaining, etc. It is SO much easier than trying to locate and check each one of my bottles. Perhaps this is a different perspective on the value of this app. Yes, it could be improved, but I'm grateful for what I have!
Hate new interface
New interface doesn’t tell you which script you have refills on so if you click the wrong one you could end up refilling a script that you don’t have refills on and you have to wait for them to contact the provider instead of letting you refill the correct script that DOES have refills on it like you could clearly see in previous versions of the app. ALSO takes FOREVER to load anything including script info. I tried to look and see which of two scripts of the same medication had refills and it took forever to load the info then when i went to refill it it still didn’t tell me which was which and i ended up requesting a refill on the wrong one and now have to wait for them to contact the doctor which makes no sense. They should just look and see that I have refills. Hopefully the pharmacy staff can compensate for the shortcomings of this app, and to be fair they are always very helpful so I am optimistic about that.
Unbelievably long loading times.
After you log into the app, 1-2 minute loading time. Want to view your prescriptions? 1-2 minute loading time. Need to refill a prescription? 1-2 minute loading time to get to the confirmation screen. Hit confirm. 1-2 minute loading time. Then it takes you out of the prescription screen, so it’s another 1-2 minute loading time if you need to look at your prescriptions that you already waited 1-2 minutes to see. Honestly, it’s probably faster to get dressed, get in your car, drive to Publix, wait in line at the pharmacy, and speak to a pharmacy employee to refill your prescriptions. Also, since I see many developer responses asking for a phone call: No. I will not waste my time calling you to help you fix your app that you were and are paid to make correctly in the first place. I remember using the Internet in the early 90s with a 14.4 modem, and web pages loaded faster than this app. You must have to really screw up to make an app this slow.
It’s helpful but not as much as it could be
I like the app. I like being able to see my prescriptions and refill them with just a click. One of my problems is that here lately when a script is being refilled it says no refills available. It later corrects itself but it’s confusing in the mean time. My other issue, and my biggest, is that there is no communication from the pharmacy. It would be nice if there were generic messages that let you know why the script has be “in process” for 5 days. Messages like “not in stock, arriving tomorrow”, “too soon for refill”, “provider denial”, “contact us”, etc. would be so helpful. It takes time away from the pharmacy when I have to call and inquire about it when there could just be a notification through the app.
Default Pharmacy Bug?
Not sure if the is intentional, but my even though my default pharmacy was selected in advance of attempting to refill, the app selects a different location during the refill process. I attempted this twice with the same results (clearly replicable). As a user, I assume that by selecting a default location, all refills would be sent to that store during the refill process. Instead, it is using the first location that I ever used with this app. The old location appeared on the Pickup Refills window. Hope you find this information to be useful and informative!
Won’t remember login
Have tried to register my preferred method of payment four times, but receive an error message to try again or cancel. Have also set up the log in information with biometrics a minimum of six times, clicking “remember me” each time. Each time I log out, and try to open my account with my fingerprint, I end up having to re-enter my email and password, and register my fingerprint again. It is very unsafe to leave the app without logging out, but what a pain to have to enter my email and password every time. Please, developers, fix this bug and make it remember my sign in info and fingerprint and preferred method of payment. Otherwise, I have no use for this app. It appears to work well otherwise but I will not waste time on filling in forms that don’t store on app.
For the new interface
I loved the old interface, so far the new one has caused great confusion and delays in having my prescriptions refilled. In the old interface, when I click on a medication to refill, it would give option to click on other scripts to fill, BUT, it would also show the date of the last time you filled each script. Now you have to click on each individual prescription to see the last fill date. This was how I was able to keep track of what prescriptions needed refilling. I have three individuals in my family that multiple prescriptions and it is hard to keep track of everything. I depended on the app for help and now all I feel is frustration every time I try to use it. Please add this feature back into the app. It also showed refills on the scripts and that was helpful as well.
Old app faster and easier
I don’t know why, when something is working perfectly well, it needs improvement. With this new dedicated app, to scan a prescription you have to sign in as a guest and to fill from your account you have to navigate a list of every prescription you ever had (well almost), then check a box, then scroll to the bottom of the list to click the continue button. My biggest gripe about this app is that your earliest selection to have your prescription filled is “after 3pm tomorrow”. This is the most ridiculous thing ever. I was so frustrated with it, I emailed a complaint to Publix. The old app had an ASAP selection. So now I typically have to call it in if I want it same day. PLEASE ADD “ASAP” AS AN OPTION.
Not recognizing my account info
I have checked with my local Publix pharmacy as well as called customer service. Verified all the information is correct but yet on the website and the app I receive an error about my information not matching patient's pharmacy record. The odd part is I was previously recognized and would receive notifications about my medication being ready to pick up. I do not receive them or SMS notifications anymore. I've decided to delete the app because useless and thinking of moving my prescription to my employer's preferred pharmacy - Walgreens
In spite of the poor reviews, I decided to go ahead and see if the app would work properly with the recent app update (1week ago). Sadly, it didn’t work. I wasn’t able to successfully add myself as a patient because it wouldn’t recognize my prescription number, which by the way I just picked up earlier today. I tried online and through the app. So as far as I’m concerned, this app is a total waste. My other pharmacy app used (CVS mail order) works fantastic. Maybe the developers could try seeing what they did right and incorporate the needed changes to this app. So very disappointed, especially since I shop at Publix and get all my medication there when the mail-in pharmacy isn’t the best value or for immediate needs.
Worked perfectly one day and the next went to hell. Had to recreate my information and I get an error message that info does not match. It did yesterday. I called pharmacy and it was all the same and why do I have to enter a prescription number to add someone? Stupid! This was the last straw. Will be moving my prescriptions to Walgreens. My pharmacy takes forever to fill a prescription, doesn’t give you all of them in pick up and had to make a return trip and got no I’m sorry from anyone. And now this just can’t deal with your pharmacy anymore. They got my prescription around 9:30am and by end of day still not ready. Terrible service. My store is awesome but pharmacy not so much.
Want to love it, but...
Two issues I have, that I’m sure others have mentioned: first— no option to pick up prescription ASAP (same day, not immediately— I’m not a demanding person) or add a message to the refill request with that info. I can call the pharmacy to let them know? No thanks; there’s no point to using the app to refill if I have to call them anyway. Second— minor children 14+ have to have their own app? My son doesn’t have a phone, so that’s a pain. A minor should be able to be linked with their parents’ account.
I like it most of the time, however....
It’s incredibly frustrating when I order a script and it just says “in progress”. Please add something that might send a message if it’s delayed for some reason. Overall the app is very useful and convenient, but “in progress” is deceiving. It makes it seem that everything is okay and it’s being refilled but after a certain amount of time has passed you begin to realize that something is probably wrong. PLEASE fix this.
Why all the haters?! Sure the app is simple but in this case less is more It is very easy to view and order refills on your script and it works this deserves 5 stars. If you expect an all-encompassing wellness app then will be disappointed but this app never claims to be that. Only suggestions, allow pickup before 3pm for next day orders. Next, create a notes, questions, comments option that may me for pharmacist.
Love this app
I love that I can reorder my prescription from app and it tells me when my prescription is ready. The only thing I would change is I wish it told you where your prescription was ready to be picked up at. My doctor sent in a prescription to Publix, but it was the wrong one and when I went to my Publix I was informed it wasn’t there. If the app had told me what Publix it was at I could have called and gotten it switched before I got there.
Yes. Publix Pharmacy is quiet safe to use but use with caution. This is based on our NLP (Natural language processing) analysis of over 607 User Reviews sourced from the Appstore and the appstore cumulative rating of 2.6/5 . Justuseapp Safety Score for Publix Pharmacy Is 25.1/100.
Yes. Publix Pharmacy is legit, but not 100% legit to us. This conclusion was arrived at by running over 607 Publix Pharmacy User Reviews through our NLP machine learning process to determine if users believe the app is legitimate or not. Based on this, Justuseapp Legitimacy Score for Publix Pharmacy Is 25.1/100.
Publix Pharmacy works most of the time. If it is not working for you, we recommend you excersise some patience and retry later or Contact Support.
Leave a comment: