FollowMyHealth® Reviews

by A-List Traveller

FollowMyHealth has many issues. Very user unfriendly. First, your feedback mechanism in FollowMyHealth is broken. Second, the Lab Results pages are very difficult to use. I need to view a report showing the detail of all of the tests run on a given date of service in one easy to read view. The way its structured, I have to open each individual data point and I cannot see all of it at once. This is extremely difficult in diagnosing problems because in many cases, values across several different test points are important. Seeing them in a single view makes it much easier to spot problems. The lab provides a report that is usable. Why cant you provide that report? Third, if you are going to capture all of these single points of data, cant you show me trend information? I would like to see what the values were at multiple points in time. Again, I need reference points to help diagnose issues. Lastly, All Scripts needs to stop signing crappy contracts with crappy providers. There is no reason you should be delaying lab results. It is unethical to withhold data from a patient that you have, especially when the provider isnt monitoring it closely enough. They are busy, too busy. They have missed critical results before and since “you need to use the portal” to get information, this is the only way I can make sure my special needs child is safe without going to an ER or into the Hospital over routine labs. Dont let crappy providers tie my hands!

by Bugaboo06

When I first got FollowMyHealth a couple of years ago, it worked great. Sometime last year, it suddenly started crashing as soon as I logged in. I could see my information momentarily, and then it would just close. I reinstalled it twice, I installed updates, nothing helped. So I contacted customer service. But instead of listening to me, they treated me like a moron, as though I must never have seen a piece of technology created in the last half-century. They insisted I reinstall it again. They insisted I didn’t know how to properly install an app (I guess tapping a button that says install is confusing for some....). They refused to acknowledge that the problem might be a bug in their software. They told me to try it on a different device. (I did, by the way, and it didn’t work any better on my iPad than it did on my phone.) They went back to the brilliant summation that I must be installing it wrong. Unfortunately, my doctor’s office insists on using this platform for most communication. I guess I installed them wrong, too?
Update: The developers continue to do nothing to fix FollowMyHealth , although they did offer the extraordinarily helpful suggestion that I contact my medical provider to resolve the problem with *their* software. This makes tons of sense. In fact, I always contact my GP when I have computer issues. I’m sure he can fix this, too!

by Charisma1372

If FollowMyHealth worked consistently and the way it is supposed to work it would be amazing, but I have had many problems with FollowMyHealth. After having major heart surgery, I downloaded it only for the convenience of being able to “easily” pay my bills. Immediately after downloading, I wasn’t able to even view my bills, much less make payments, so I contacted customer service. Once they finally straightened everything out after a few weeks, I was able to make one month’s worth of payments. Now, each time I try to pay an invoice, I receive an error message that says the payment provider cannot be contacted ... whatever that means. Of course when I call the phone number to try to pay, I don’t get an answer. I’m not sure if there is a disconnect between FollowMyHealth and the actual doctors’ offices or what, but FollowMyHealth has been pretty much nothing but aggravation for me. Also, I don’t know if it is supposed to automatically update but my insurance changed 5 months ago and that still hasn’t been reflected in my patient information. I understand that doctors are busy etc etc etc but FollowMyHealth has certainly not done much to make it easier for me to keep track of my records and bills.

by AppleBrandy

It is nice to have an app that has my latest health information from my doctors. However, the Messaging feature is useless. I have tried multiple times to contact different providers through FollowMyHealth , but I get no response. And FollowMyHealth ’s customer service is non-existent (as several other reviewers have noted). Although there is a “Support” section to FollowMyHealth , if you try to “Contact Support”, it just takes you to a website with FAQs. There is no email address, contact form, or phone number included anywhere. It’s very frustrating because I’m currently pregnant during the COVID-19 pandemic and it’s incredibly difficult to get a hold of my doctors over the phone. It would be great if I could use FollowMyHealth as intended: to ask quick questions and get answers rather than being on hold on the phone for hours and hoping for a response from a physician in a few days. With FollowMyHealth, I can’t send messages, but they don’t seem to ever actually be received by the doctors.

by BullRun4Me

I’ve had my iPhone XS since launch day and haven’t had any bluetooth problems until installing FollowMyHealth in Feb 2019. Every time I logged in with FollowMyHealth using cellular data it would break all Bluetooth connections from my iPhone, even to my Apple Watch and car infotainment system. Bluetooth would not work again until I disabled cellular data to FollowMyHealth (and FollowMyHealth only) in settings, reset bluetooth and/or reboot the phone. I had no problems if I used only wifi for FollowMyHealth and kept FollowMyHealth’s cellular data settings to off. This makes FollowMyHealth useless since I usually have access to a computer when on wifi thus I would just log in via the website. What business does FollowMyHealth have with bluetooth anyway? I’ve deleted FollowMyHealth from my iPhone and haven’t had any bluetooth problems since. FollowMyHealth works well for it’s designed purpose but the effect it has on my phone is unacceptable (it gets 2 stars instead of one since others who only intend to log on via wifi may still find it useful).

by JustMebecausemynamewastaken

I thoroughly enjoy having an accessible patient portal. But when I first established my account back in 2012 (or so) apparently I used one user ID w/password and then 2 years ago I was unable to access that account and signed in with a new user ID w/password. To add insult to injury, apparently when I was able to access the original account, I used thumb print recognition. Now to sign in I have to reject the thumb print sign in option to sign in manually. I called customer service and they are unable to merge my 2 accounts to give me a more complete medical history and they are also unable to disable the thumb print recognition.

In addition to these issues, even though I only go to Northwell Health Urgent Care if needed, those visits do not show up in the patient portal so that part of my medical history is missing from my patient portal.

And for some reason, results from my PCP who is also a Northwell physician do not show up in my patient portal....so more medical history information missing from my medical record.

by Big Free Will

Yes I’m have a big deal with CMC Pharmacy it would be a lot nicer the med you don’t need refill on automatically go to In house pharmacy instead of letting the nurse call them back in I’ve had trouble with this for the past 4 months while using the Dr Telecommunication programs though med when I ask for the pharmacy to fill should go to the pharmacy not back to my nurse if that the case just take refill meds completely off FollowMyHealth because it a big hassle and I’ve tried to speak with CMC pharmacy they are in need of hiring someone that know what there job dusty are and not hang up the phone before you ask for all your prescription to be refilled there not gonna be in business too much longer if that keep happening because I know if there doing it to me how many others are done the same way that reason FollowMyHealth received a 3 rating because the pharmacy and CMC is all connected the phone line is so rude I even called in my medicine that more ok the caller I spoke with stated they on have 2 more to fill and I’m covered ok that was at 9;00 am well 4:00pm the following day I was able to finely get my med on there rude behavior Hangup the phone before I’m done asking questions thank

by Whatwerks

I like FollowMyHealth. I like having such complete immediate access to my medical records and to my doctor. I don’t like that I can’t paste into the journal or message, text that I cut or copied from a different application. And, I don’t like that I HAVE to go here to do certain things like I don’t remember exactly. I just know I got an email that sed I need login to access a message, and at that time I didn’t have access to a device on which I could download FollowMyHealth , so I could even login to the software. But that’s not the software’s fault. I stilllist it here still though because for ME as a consumer, it is related to the effectiveness FollowMyHealth exist to address.

I like the journal function. Very helpful. I like the message my doctor and get a message back capability. I like that I can see lab results. It’s like I sed, OVERALL it’s a very good app. And, now signing up or logging in isn’t problematic anymore for me like it was in the beginning.

So, good on y’all for creating a very functional app.

by Alex Milosevic

In todays age of being able to do anything at the click of a button FMH fits perfectly into the status quo. It’s extremely easy to understand how to use and I haven’t run into any crazy issues so far. From FollowMyHealth you can contact your doctor, their office or any other department you might need. It keeps you up to date on your appointments and also leaves a nice electronic trail of medical documents you can save to your own device.

My only addition would be I believe a ‘stay signed in’ feature should be added. I understand the confidential nature of the documents contained in FollowMyHealth but if someone somehow gains access to my phone then they will 100% gain access to FollowMyHealth as well. I think even the ‘type passcode to sign in feature’ is unnecessary and redundant but I understand the thought process behind it.

by Foodie05

We have nearly constant contact with our healthcare providers. If we need an authorization from our dr to have a prescription refilled and I’ve forgotten to call during business hours, I can email the office to let them know what I need and they get back with us the next day - MUCH FASTER than what the pharmacy can do for me. We can also report blood pressures/blood sugar levels at our convenience and have the dr review them and get back to me without thinking I must have my phone with me so I don’t miss a call back. Also, after tests and or appointments, a summary of the appointment is available to us as well as the blood test results. If we just have a general/non-emergency question or ache/pain, I can send a message and I’ll get a reply either that same day or the next morning. We have EXCELLENT caregivers that utilize FollowMyHealth in a VERY timely manner. FollowMyHealth is WONDERFUL!! Thank you!

by Les81

I love the layout! Everything is easy to find. Easy to use! So many great ways to check your health documents, records, medication history, test results...etc...
There’s places to write about your health notes down. Privately I believe. Keep track of everything!! Literally an amazing app!! You can see your chart notes too. Best of all I can message all my doctors and they get back to me immediately!! Tells me when my appts are plus reminders. Tells me when I have a new message too! Any time my doctors add anything to my chart it shows me that too! I can even refill my medication through FollowMyHealth. It’s the best way to do anything through your health care. No waiting on hold for someone, no needing fax numbers etc. all at your fingertips!! I love how many different functions there are in FollowMyHealth! Happy patient definitely.

by Doedoe75

Love having FollowMyHealth . I don’t have to wait for an already busy nurse or doctor to call me about my test results. And if they are bad, I have time to do some research and ask questions when they do call me. So there is less worry. And I have somewhat of any answers to questions I have.
The only down fall is I feel you guys should give us the option to see our tests like xrays , mri’s, ctscans and any other image scans that may have been done. It’s a simple upload or scan to our file. And I have used it before to show Drs and not have to make my self more exposed to getting covid than my job already does. Because I could just pull it up on my phone and show the doctor. I don’t understand because Iowa city hospitals do this. Helps patients and doctors. Thank you all for all you do in our communities.

by KCEMJ

Follow my health allows “ME” to see my test results first hand. Not only do I feel I am more informed about “MY” health. When I do get to talk to my doctor, sometimes days later, I can be much better prepared with questions I may have, as well as understanding the information the Dr. . Is giving me. I have to say , often I feel I am a number and rushed through some appointments , only being loaded down with information and leaving the office with overload of information and wishing I had had more time to process what was quickly given to me . This tool has been very helpful and allows me to look back on past tests results on things I may have forgotten.
So thank you Blount Memorial, for a small town hospital you are advancing in your technology and communication to help your patients in ways that give them confidence in their own health care .

by ODA3312

At the beginning there were a few bugs so I would use it now and then until my last couple of office visits and was very surprised. The information was all in place but what really blew my mind was like the timing, it was instant or the next day. You can’t find timing like that anywhere, they must enter a patient’s information as soon as the results are received. I do know one thing it makes one feel better not having to wait to the next office visit to see their lab results. Then there’s the patient that would like track their past weight, blood pressure, glucose etc. it’s all there. I don’t know if I can paste it to MS Office (Excell) but I am sure I can do, I’ll try that soon. Anyway I did not want to write this much much but maybe you need to ensure that your patients are aware of FollowMyHealth for one reason it might save a few phone calls from patients because I am sure they still call asking for their Labs.... Anyway very impressed!!!

by Juanito931

I am rating this from the patient side, not the physician/healthcare organization side. I have basically a collection of doctors from all different specialties, and nearly all of them use different patient portal softwares (except for the few that refuse to get one - and I do not blame them!) this app has a layout that is much more intuitive than some other patient portals. Messaging your doctor is a breeze. Refilling a Rx is a piece of cake. My doc even uploaded referral forms that I was able to easily access and print at home without having to go into the office. Also, as someone who has to take several Rx medications, I have struggled to keep each doctor up-to-date with my current medication plan. Sometimes the meds change, more often than not the nurses or office staff simply enter them incorrectly. On this app I can see the exact list of what was put into the EHR of that office. You can’t change the list yourself, but you can contact the office or wait until your next appointment.

by Dmor51

I had my blood work done at Bay Care and the results started populating on Follow My Health that afternoon. It took 48 whole hours for all the results to hit but OMG I didn’t have to wait a week to see my doc to get them!! Stellar, just stellar. Better yet, it gives me the normal range snd if I’m high, mine is in red. A red flag for real!! Then I press a little “I” and it explains it all to me!! I love my doctor’s face when I say “well my creatinine is a little high but we aren’t worried about that right now, are we because it’s only a tenth of a point and that will come down when I…blah blah!” He LOVES that I’m paying attention and planning based on my numbers. And I love that I’m learning about the numbers and CAN fix them - mostly without meds if I just pay attention BECAUSE OF FollowMyHealth!!! Thank you thank you thank you! I’m finally in control of MY health instead of relying on what the doctor thinks is important. I love snd trust him for big things, but I live in this skin every day and it ALL matters to me.

by Change The Games Name.

I have a lot of specialists, which means a lot to keep track of- appointments, medications, questions/concerns, and even your diagnoses. I don’t have to make calls or sit on hold to express concerns, questions, FollowMyHealth even keeps track of my appointments so I don’t have to go through my appointment cards to find and check info I need to schedule appointments. I can send a message to my doctor whenever the need arises, and she can respond quickly too. It’s really beneficial, I wish all of my doctors used this system. It would save me a lot of stress and make managing my healthcare much easier. When you have health problems, life is difficult enough. FollowMyHealth seeks to attempt to reduce some of the stress of this kind of life (and is successful in that goal, IMO), and things like this are as good as gold for people struggling the way I do. It gives us time to take a breath, relax, de-stress a bit. I 10/10 recommend. If your doctors have this system in place, use it. It’s really a life saver.

by Open Up Now

FollowMyHealth is a must have to keep up on your health. Patients should have access to their test results....it is our body, we need to know what is going on with our health.
I am now able to put together suitable questions from reading test results to go over with my physician to become more involved with my treatment plan.
I can now match up procedures and dates with invoices I receive for copayments. Now I can see why I was being billed since the bills never give details just dates and invoice numbers. Helps out with my accounting procedures.
Since I see several specialists I can now print out various testing performed and test results to go over with them so they are not duplicating orders for tests.
Having my medical records available to me at my fingertips allows me to become more knowledgeable about my personal health issues through viewing first hand various procedure results so that I can be more hands on now on how I can personally maintain a healthy lifestyle, realizing my limitations with the various diseases I am living with on a daily basis.

by Bleu-Moon

Everything is quicker when your waiting for results. I have meds that go 2 places. Instantly a reply that a certain Med was sent to CVS and Optum. No confusion. I’m 70 y/o and also want to mention the convenience with what’s going on. Meds delivered. I haven’t been driving but it’s great to know I can get a ride to and from the office visits. Any questions—no problem an Evisit and you don’t have to wait. Dental insurance. More to Love u for. With times how they are I feel the best care that can be given is in place. I am grateful for Dr Kapov treating me with respect and I know I’m getting the best!!! He listens and is there for you. He even is the one to introduce me to getting Optum. Convenient and 9 free medications. Who could ask for more? He sympathized when I lost my brother to COVID. I actually look forward to a visit no matter the circumstances because I know I’ll be getting the best care!!! Thank you for letting me voice the appreciation I have for all your doing to keep me feel safe and knowing your always there. Well u deserve more than 5 stars ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

by DCMC3

Comprehensive and very convenience app that contains a better layout than I'd expected or have previously had with other health systems. Forgetfulness is beginning to be a problem for me so, one of the features I use most often is my upcoming appointments. I love the transparency FollowMyHealth offers in that with a quick login, I can view my laboratory results as well as other diagnostic tests. Another feature that I believe is helpful is looking at my past visit summaries, blood pressure and other vital signs and my weight at each visit. The messages on FollowMyHealth are informative and easy to locate as you're alerted if you have unread messages and how many right away when you log on. This is easy to navigate without all the unnecessary tabs or pop ups. HMG's app keeps me in touch with my health and helps me to feel connected to my care . It even makes me feel as if I am a part of the team that oversees my health.

by Oldboy1980

Does not work at all!! Scheduled 3 appointments and it never showed up on my upcoming appointments tab. FollowMyHealth worked great 1 year ago.. but now, it's a piece of crap! Worst part about it is, even if I try to go to the full site app on my phone, it still directs me to the mobile app!! Ugh!! I just want to set up a physical appointment for my son!! Have been with sharp for 35 years now, but PLEASE!! SOMEONE REVAMP FollowMyHealth SO THAT IT ACTUALLY WORKS!! so frustrating!!!!

***********UPDATE**************
Here are a few specific things that may help.. I never received an email confirming my scheduled appointment like a used to a year ago.. again, the appointments that I scheduled did not show up on my account under the upcoming appointments tab.. to the point where I thought I never even made the appointment. Only to find out that I actually HAD scheduled 3 appointments upon contacting sharp by phone. She was able to cancel the 2 that I didn't need but keep the 1 that I did. Trying to sign in was a nightmare.. it constantly kept saying there was an error AND it kept wanting me to agree to terms and conditions MULTIPLE times.

by Bykr Bayb

After I signed up, and entered all my personal information, I went about a month before needing to log in again. By then, I had forgotten my password. I toggled through all my usual passwords, and variations of them. Finally I clicked the “forgot password” option. It sent me an email to reset my password. I followed the instructions and reset my password. When I tried to log in with my new password, I got an error message, stating there was a problem logging in. So I sent a message through FollowMyHealth to customer support. When I sent it, FollowMyHealth said they had sent me an email to confirm receipt of my message, and they would get back to me. I never got the email. I checked my junk folder. I checked the screenshot I took of the message I had sent, and confirmed that I gave them my correct email address. Today I sent them another message through FollowMyHealth . Again I got the message that they had sent me an email. Again, no email. They have all of my most personal health information, but I don’t. I learned a costly lesson this time.

by JennSalaNY

I really like this portal because I can go in and see my labs, up coming appointments, and even leave messages for my doctor. When I leave a message someone gets back to me very quickly, which is nice. I can access this at anytime, even if it is in the early hours of the morning. I tend to forget to mention things when I am at my appointment and now if that happens I can go into the portal and leave a message about what I forgot to mention. I can see my meds and upcoming appointments too! I would have given 5 stars, but there are still things I don’t understand in the portal as I am constantly learning. I would recommend this to anyone that is in the medical field and/or patient. It’s a good way to keep everyone on the same page for continuity of care!

by Nej1509

I access my records through the FMH portal several times a week. I check the results of my blood and urine tests, I read my Doctor's Summary reports, I read messages from my Doctor or his nurse, I send my Doctor non-urgent messages, I request medication refills, and I can see/verify various health items like my diagnoses, allergies, etc. This is very helpful, not only in my discussions with my PCP, but also with other Physicians that I need to see. Additional functionality that would be helpful: 1) the ability to print out all information as needed 2) the ability to submit changes to the Doctor for him to review, accept, and signoff to auto update the records for things like allergies, diagnoses from other doctors, medications from other doctors, etc. 3) the ability to post test results ordered from other Doctors for the FMH Doctor to review, etc.

by TomInTN

I generally like FollowMyHealth. Able to look up information from my test results and when I had inoculations. Two annoying issues. 1.) A day after I paid the only bill (thru desktop website), I logged into FollowMyHealth and it says there is one outstanding bill. Tap on the message and it goes to the billing page and says no bills due. You have to power the phone off and on to clear the message. 2.) When you sign out of FollowMyHealth , it immediately pops up to tap the touch button to sign in. I have already double tapped the button to close FollowMyHealth , so it signs me back in. So I have to sign out and be sure and wait to tap Cancel before closing FollowMyHealth . Please fix this. My bank’s app doesn’t do this. When you sign out, it doesn’t automatically assume that you want to immediately sign in again.

by MendaH

It’s a great way to communicate with your doctors/NPs without delay. I’ve had it a long time but now really use it for questions or clarifications instead of waiting until I see my provider. They’re very prompt with their replies.

New tools continues to be added - that’s always a win. The best change was allowing for a pin and/or Face ID. I kept forgetting my password and a request to reset didn’t seem to get me anywhere. Instead of trying to remember every possible password and what process I used to register, I now have 2 additional methods.

Plus it’s completely free to use! Hard to complain about products/services that try to make life easier. Feedback is one thing, but some comments go a bit too far. I’m just saying.

by Peachez4 Me

I love having FollowMyHealth available to use not only can I see my results from lab tests but this makes it so much easier to get in contact with Dr. Watson.

LaDonna and Dr. Watson are very quick to respond to any and all correspondence that is sent to them. They are very very busy medical professionals and make their patients feel they are being heard and responds as quickly as they possibly can. If you haven’t downloaded FollowMyHealth yet please do so ASAP. It will not only make things easier on them and are able to give you the attention you need. But you have results, appointments and many other things you need with just a few clicks. Horizon Family Medicine and their Staff are the greatest and recommend them to anyone. Your just not a chart number there. They really care!!!!

by Kedoublely

I've been using FollowMyHealth for over a year now and I haven't had any issue with it. I mainly use it to check on my test/lab results, to view messages from my doctor's office, and remind myself of upcoming scheduled appointments. My doctor's office must be pretty quick at uploading results and newly scheduled appointments into FollowMyHealth , because FollowMyHealth always seems to be updated with the latest info whenever I check. As for complaints, I haven't had any issues with long "loading" time of results like some of the reviewers have mentioned. And after having read someone else's review, now I know I can change my log-in settings to make it quicker for me to log in with 'touch verification' or a 4-digit passcode. That will save a little time in the long run 😌

by Xllnanceellx

FollowMyHealth is amazing! It allows me to keep track of everything related to my health. The access is so convenient and it’s very easy to use. I am able to look at my appointment information, latest vital signs, weight, BMI, prescriptions, Rx refills, lab results and everything else related to my visits. It’s nice to have everything at hand so that I can quickly reference any information I need. There is even a section in which I can input a journal entry and take notes. This can be convenient during Dr. visits as one can easily forget crucial information. I also have the ability to send my provider a message directly if I want. I truly love FollowMyHealth because it allows me the opportunity to get more involved with my health care!!

by Yodatrucker

I love FollowMyHealth. I have a long history of doctors not explaining anything to me. I’ve been given medications without understanding what I was taking them for, had procedures without understanding what the results mean; then given more medication because of that procedure. I’m sure my doctors mean well and may not have time. FollowMyHealth gives me the information I need to understand their decisions.
And THANK YOU SO MUCH for allowing users biometric access. I hate it when I can’t get into apps like this that I may not use everyday because I can’t remember the password!
Now, if there were only a directory of physicians who use FollowMyHealth, I want to keep it forever even if I change providers!