Contact FreeStyle Libre 3 Support

by Lovethecoast

You can shut off most alarms except the lowest one re glucose level critically low. You ought to give the sensor wearer a choice as to what level of sound is best for them because what you’ve done is created an alarm that can wake the dead in the next county. Bloody frustrating. For this reason, I am seriously considering leaving Libre. Has anyone noticed that when you have a complaint about this sensor, all the company does is respond to everyone with the same exact word - to call Customer Service? Well, they are useless, too.

Note: I had failure this morning with a brand new sensor. (I have been using Libre 3.). The call to customer service was useless, and waste of my time. It never went thru the full 60 minutes before you can start using it. I called customer service and that was a nightmare. The customer service person had an accident so thick I had great difficulty understanding them. Eventually the representative tells me that it’s going to take them 20 to 30 minutes on the phone before they can issue me a new sensor. I don’t have the time or patience to deal with utter nonsense like that. If you can’t handle your business within five minutes on the phone get out of business. This is the THIRD sensor that I’ve been thru that has been defective. Your company is taking my money. Not any more. I’ll be giving my business to your main competitor- hello G7!

by Himpersonal

Was initially excited to try the 3 because it’s so much smaller. Thought it might fall off less. Was annoyed I had to download a new app. Fine. Small thing. Done. Then super angry because it kept waking me. There’s no way to change the lower threshold for a critical alarm. Abbott Labs has decided that anything under 55 is life critical for every single person on the planet. My sugar often falls just under 55 in my sleep. I’m still alive. There’s no way to silence it either, even when your phone is on do not disturb, sleep mode, or muted. Plus it’s really loud. I even tried turning off Bluetooth at night, but then realized there was no way to sync my Fitbit data. I still have it a try only to have it remind me with another loud and unwelcome beep that Bluetooth needs to be on for the sensor to work. So I ultimately took it off and deleted the app. My sleep and my serenity are more important than a glucometer. What I don’t understand is that it seems A LOT of people have complained Abbott, and yet, nothing seems to be done about it. I even emailed the feedback but never heard back from them. I guess their liabilities are more important to them than their customers. I might try calling them when I get back to the US, but I’m not optimistic. So I’ll stick with the 2. Hopefully, they won’t phase it out. If they do, I’ll go back to finger pricking.

by J.Carp

As a pharmacist, I just started testing and comparing the Freestyle Libre 3 and and Dexcom G7 on myself. After trying the Dexcom first and being able to see exactly what my levels were on the graph by dragging the little pointer along it to highlight my numbers, I was extremely disappointed to see that the freestyle doesn’t have that capability. I went through the trouble of getting a prescription and buying a prescription only to find I have no way to look back in time and see what my levels were exactly unless I’m looking at the app in real time. Even though Dexcom is worn for 10 days, the app alone makes it better.

The other issue is freestyle doesn’t allow you to turn off notifications of critical lows no matter what you do. It seems the first night you put it on, you get crazy low numbers over night that aren’t accurate. And I’ve had patients complain of that feature as well. I’m not diabetic nor concerned with lows. I’m a health conscious insulin resistant healthcare provider who wants to better manage my diet. I don’t need to be woken up in the middle of the night by false negatives. Freestyle, you have some incredibly simple app upgrades that would make this product superior to Dexcom. Do them.