The FreeStyle Libre 3 app is cleared for use with the FreeStyle Libre 3 sensor.
The newest member of the FreeStyle Libre family is the most advanced
continuous glucose monitoring (CGM) technology designed to fit into your
life:
• Glucose readings are automatically sent to your smartphone every
single minute.
Are you having issues? Select the issue you are having below and provide feedback to FreeStyle Libre 3.
By lisa a powell 1 day ago
This is the second one in a row that I had 'lost signal'. I have tried all the suggestions from the manual and help advice. Nothing is working. The first two I had no problems with. The 3rd and 4th lost signal after 5 days. I reported the first one and they replaced it. Then the second one happened yesterday. The same time the replacement arrived. If this is an ongoing problem, which it seems to be from what I read, I would rather go back to finger stick. Less stressful and messing around with the sensor trying to get it to work.
By George Deyo 3 weeks ago
I have the Freestyle libre 3 and app on my phone. It seems to receive the readings from bluetooth but will not manually scan with my phone. It doesn't vibrate or record it in the log. I have had 3 alarms for low sugar events but it is not registering in the app itself. I did use the freestyle libre (not the 2 or 3) and that worked fine. With this I can not report to my doctor the readings cause it is not showing the ones I try to do or the low sugar events.
By Michael 2 months ago
Libre 3 Logbook is not recording my blood glucose results. Other than that, it working fine.
By John Worley 5 months ago
Tried switching from libre 2 to libre 3. Uninstalled libre 2 on phone shut phone down and restarted phone. Installed the libre 3 app and opened asked if notifications are allowed, set to allowed. Screen went blank and after 1-2 min came up with server not available. Checked phone for updates updated as needed. Repeated except this time uninstalled Libre 3 and powered off phone installed libre 3 app from play store and opened app same thing again " server not available". Did this 2 more time with same results. Using samsung galaxy S20 ultra 5g. I do not want to use the reader having a phone is tolerable but the reader is to much.
By Dan Robinson 8 months ago
The sensors were great at first. But lately I having connectivity issues. I've had two sensors in a row that I have been unable to scan in.
By Billy Duke 8 months ago
The readings have been incorrect to say the least when checked with fingerstick lately. This has seem to coincide with the operating system upgrade for the app. It phases out often with no data available. Unsure if there is a connection. Plan to return back to the libre 2 with the reader. If you have no confidence in the device, what is the point in continuing to use it??
By Steve 8 months ago
The text prediction feature is not working in the Libre 3 app. It doesn't appear to be the phone (Samsung Galaxy S10+) since it works in other apps and worked with the Freestyle Libre 14 day app. The phone is up to date with all available updates and text prediction is turned on. Is there something else I'm missing?
By Karen Kerber 8 months ago
I purchased 2 sensors after having a free trial sensor for two weeks. The 1st purchased sensor, looked strange to me. I tried to place the cap back on the sensor to review the instructions. When I came back the needle was bent sideways!? So 1st sensor was ruined! I put the 2nd sensor to my other arm (pre-soak so it would be available when the trial one quit working). I had placed a covering over the sensor (to keep it in place as I had with the trial one). The trial sensor ended. I attempted to activate the new sensor. The scanner did not pick up the sensor. I removed the covering and the scanner still does not pick up the sensor. It has been some 19 hours since the sensor was installed. Please advise. I'd like to get credit for the 2 sensors which are not working.
By JOHN R. MACALUSO, MD 8 months ago
have a samsung galaxy fold 4 with version 13 software and cant get libre 3 sensor to be scanned. scanning repeatedly over 2 days since replaced the prior sensor that was working fine ONCE we got it to be scanned. I have had 2 bad sensors that Abbott replaced after a lengthy phone call with tech services that did not scan. I had one sensor that scanned within 15 secs of placing the back of the phone over the sensor but usually it takes hours of trying to get the sensor to scan
By Kim Borem 8 months ago
I am constantly having issues activating a new sensor. I had 8 fail in a row. So then I thought it was my phone. I have the Samsung S22 Ultra. I got new batch from the pharmacy and the first one worked 2 weeks ago. I had to replace it tonight and it didn't work. First I got error codes 373, I. waited a while and tried again and it gives me a 57. you can't find the codes anywhere so you don't know what the problem is. Very frustrated. hat to have to go back the the Libre 2. Maybe I will see if my doctor will change to a different company.
By Franklin Blunt 9 months ago
When it works, it's fine, but I'm having issues with connecting to new sensors. I'm having issues connecting to new sensors. Happened several times. I often have to go 3 or 4 days with it not connecting. (if ever)
By Barbara 10 months ago
I have used Libre 3 for a couple months with no problem reading it with my Samsung S10+phone. After coming home from an overseas trip (where it continued to read fine) I attached a new disk and it will vibrate and make a type of sound (not the regular ding) and then not bring up the 60 min click, but instead a note says "Diabetes M NFC scan is disabled." I can not find a place to enable it. DO I research the app, the device, or the phone?
By John Delisle 11 months ago
Libre 3 loses signal and says wait 10 minutes
By Margaret Henry 11 months ago
Started Libre 3 today and it scanned ok to begin with but now it says my alarm is not available. What can I do? I have an Apple iPhone 13 Max Pro
By Rose 11 months ago
My application froze. I tried restarting phone many times. It still wpyodnt work. Uninstaller and reinstall now all my stored data is gone ! Hep! I want my data back!!
By DAVID DOYLE 11 months ago
Started using 11 days ago this morning my sensor would not connect to the app. Pulled that sensor and installed a new one and the app doesn't find the sensor and I don't see the sensor on my blue tooth list. Tried restarting my phone, turning off and back on Bluetooth and reinstalling the app. This is very disappointing.
By Mary Hunt 1 year ago
Two things: I am considering not using the system at all because the "out of range" beeping in the middle of the night is disturbing the entire household. According to one blog site, you can correct this by uninstalling and reinstalling the app. I did so and now the app won't work with the sensor. It says the sensor is already in use by another device. I have only one phone. No other device. These sensors are not covered by my insurance so I have to pay for them. Really, I'm ready to give up on this thing. I do not want it to override my "do not disturb" but there is no way to stop it and I don't care that the sensor was out of range. The libre 2 was much better. Who needs glucose readings every minute? I surely don't and I can't imagine any other diabetic does. Since these things cannot be opted out, I am probably going to just stop using this system.
By David R Guthrie 1 year ago
Has happened more than once and Im about to go a different company , changed out sensor attempted to restart new sensor and nothing, new sensor doesnt start, happened with 2 sensors 2 weeks ago and happened with 2 sensors tonight, not reliable, tech support next to worthless
By Scott 1 year ago
Twice i've had the same issue : I put on a new sensor, and everything starts just fine. I'm able to use the sensor normally for about 8 days, then the app just quit opening on the phone. The first occurrence, I tried to uninstall the app and reload it. Then I reinstalled the app and it would not connect with the sensor (understandable) I started a new sensor and it worked for 7 or 8 days then again the app quit working. When I try to open the app - it starts to open then a split second later it returns to the phones home screen.
By John Swisher 1 year ago
I just replaced my sensor, the new sensor is working fine but I still get a replace sensor. Your sensor is not working alarm. It’s beeping and driving me crazy
By Wilson McCoy 1 year ago
Two issues: 1. Just changed out my sensor and after 1/2 hour there is no signal from the sensor; 2. I have to reset my phone (Samsung Galaxy A51 5G) at least every other day to be able to receive a signal from my sensor. There is a major problem with the Libre 3 communications system.
By Mike 1 year ago
I added my wife on the Libre link up app. Now all my alarms sound on her phone, but not mine. I removed her from linkup app but, I still get no alarms on my phone. Tried closing and opening my app. Turning off alarms and back on again. No change after either one. Going to uninstall of the app and download fresh.
By Mike 1 year ago
I added my wife on the Libre link up app. Now all my alarms sound on her phone, but not mine. I removed her from linkup app but, I still get no alarms on my phone. Tried closing and opening my app. Turning off alarms and back on again. No change after either one. Going to uninstall of the app and download fresh.
By Daniel Baker 1 year ago
My iPhone will not read my sensor. I have tried several different sensors with no difference. I deleted and reinstalled the app and still get a sensor error message. Must be an issue with the app. Any thoughts?
By Andy Vetsch 1 year ago
My first Libre 3 worked fine with my Samsung s22. Then I installed my second sensor worked for 1 day then gave me connection error. Then said sensor bad install new one. At about $40 each after insurance. Not very efficient.
By Mark Ledbetter 1 year ago
Attempting to activate new sensor, not going beyond scan. it has been at least 1 1/2 hrs since new application.
By Olga Rodriguez 1 year ago
I applied a FreeStyle Libre 3 sensor, downloaded the app, but am unable to connect it to my Iphone. It is an Iphone 8SE and has IOS 16.2. How can I fix this?
By Pam Hanna 1 year ago
My samsung galaxy s22+ just stopped reading my libre3 sensors! Says "signal loss" even after I updated and reapplied a new sensor. My sensors are expensive!! I can't throw them away because my brand new phone won't read them. Please help!
By John C 1 year ago
Went for lybre2 to the lybre3 like the small size but the app is useless. If I can’t keep a log of my numbers then why both having it. Who ever decided to change that feature from the 2 to the 3 obviously doesn’t deal with diabetes
By John sprague 1 year ago
My shared app not working today! Say libre Network down
By Philip Chang 1 year ago
I opened my first Libre 3 easily and used it two weeks ago. No problem. Now I tried to open my 2nd one, but it seemed stuck, I just could not open it. As I have 3 more at hand, I tried all of them but can not open any of them. I tried to have stronger people to help also tried tools with no avail. Is there a fix or am I running into a bad batch of Libre 3? Thank you for helping
By Paula Appel 1 year ago
I put in a a new sensor, scanned it and it did the count down but never showed any glucose level. I turned off my bluetooth and restarted my phone but it keeps saying alarms unavailable and they are all on. Did all the trouble shooting that waS listing but now it is not even recognizing the new sensor and all my data is gone.
By Mick McClain 1 year ago
The Libre 3 app drains the iPhone battery very quickly! Batt charge doesn’t even last a day anymore!
By Gerardo Cervantes 1 year ago
went to the doctor and he put a sensor on my arm and when we tried to activate it as a new sensor nothing happened, as if the phone was not reading it. my battery was low on my phone so we thought that might be an issue. I charged my I-phone and it still did the same. we decided to use another new sensor and it was the same result. I'm coming to the conclusion that it a phone issue, but I have tried everything that I can find online and no results. I'm going to try and use my wife's phone to activate it and see if it's my phone.
By Shawn 1 year ago
I just started using the FreeStyle 3 sensor last night I had been using the FreeStyle 2 sensor for quite some time I’m noticing a few things the readings do not seem to make it to my Log screen 📺 and also my readings seem very low as compared with using the FreeStyle 2 sensor … I had eaten a bowl of honey nut and oats with some blueberries and my blood sugar would usually have gone up a ways considering I had just eaten and it did but not by what I had expected not by a long ways so I’m puzzled with this & then after going to bed and my phone 📞 right over my bed on the headboard I had been asleep for of 30 minutes and the low blood sugar alarm 🚨 went off showing my blood sugar at 69 this doesn’t happen I’m not sure what’s happening with this new FreeStyle 3 sensor can anyone please get into touch with me I’m needing to know what’s going on with this FreeStyle 3 sensor because I am depending on this to maintain and monitor my sugar levels every day of my life … please someone help me 913.626.6650 cell number thanks
By duke shin 1 year ago
Hi, After changing to Libre3 from libre2, I can not use logbook while others are working. I reloaded Libre3 software but no avail.Thanks.
- Cost of the device.
- Sensor was constantly off and no way to recalibrate it.
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Complete guide to troubleshoot FreeStyle Libre 3 app on iOS and Android devices. Solve all FreeStyle Libre 3 app problems, errors, connection issues, installation problems and crashes.
Table of Contents:
Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Abbott Labs, developers of FreeStyle Libre 3.
100% Contact Match
Developer: Abbott Diabetes Care Inc.
E-Mail: [email protected]
Website: Visit FreeStyle Libre 3 Website
83.33% Contact Match
Developer: Abbott Diabetes Care Inc.
E-Mail: [email protected]
The FreeStyle Libre 3 app is cleared for use with the FreeStyle Libre 3 sensor. • Glucose readings are automatically sent to your smartphone every single minute. • The world’s smallest, thinnest, and most discreet sensor [1]. • The most accurate and reliable 14 day CGM [1] [2]. • Optional, real-time glucose alarms let you know the minute your glucose is too low or too high. • Glucose readings are updated 5x faster than other CGMs [3]. • Get detailed reports, including your time in range, to better understand your glucose trends and patterns. • When you connect with family members using the LibreLinkUp app [5], they see your current glucose reading, 12 hour historical glucose graph, set their own alarm notifications and receive alarms in real time [6]. For more information on how to use the FreeStyle Libre 3 Continuous Glucose Monitoring (CGM) System, refer to the User’s Manual, which can be accessed through FreeStyleLibre3 . Download the FreeStyle Libre 3 app and talk to your doctor to learn more about the FreeStyle Libre 3 Continuous Glucose Monitoring System. The FreeStyle Libre 3 app is intended for measuring glucose levels in people with diabetes when used with a FreeStyle Libre 3 Sensor. The circular shape of the sensor housing, FreeStyle, Libre, and related brand marks are marks of Abbott. Journal of Diabetes Science and Technology. https//doi. org/10. 4] Based on the signal strength in Dexcom G6 CGM User Guide and Medtronic Guardian Connect System User Guide. 5] The LibreLinkUp app is only compatible with certain mobile devices and operating systems. It is not compatible with FreeStyle Libre or FreeStyle Libre 2 Sensors. You can only use the FreeStyle Libre 3 app with FreeStyle Libre 3 Sensors. Consult a healthcare professional to confirm if this product is right for you or if you have questions about how to use this product to make treatment decisions. 2] Alva S, et al. Please check for more information about device compatibility before using FreeStyleLibre3 . Compatibility may vary between smartphones and operating systems. Use of the LibreLinkUp app requires registration with LibreView. To resolve any technical or Customer Service issues you are having with a FreeStyle Libre product, please contact FreeStyle Libre Customer Service directly.