Get help with managing your diabetes, it's quick and easy!
Ranked the Top
Diabetes App by Healthline 3 times. Featured in Forbes, TechCrunch, and The
Washington Post. Adding the mySugr Diabetes App to your daily routine with
Listed below are our top recommendations on how to get in contact with mySugr - Diabetes Tracker Log. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact mySugr - Diabetes Tracker Log. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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This app is really easy to use, which is great because I really don’t have any desire to spend my time recording this data. The layout is relatively streamlined and the ability to customize the fields is nice. In a free app. Since I paid for the pro version, I expect some better features: 1) the ability to get rid of that infuriating monster. Stress raises blood sugar. Stop annoying me with that thing. 2) The developer team could really use some help from people skilled at data visualization. The visualizations aside from the color coded entries are useless. Add better graphs. 3) Add the ability to customize the tag tiles. And why the hell is menstruation on there? The app knows I’m male. Spend a little time having the app respond better to user data. 4) Get rid of the advertisement on the report in the paid version. And make it easier to get to the reports. 5) Take advantage of the fact that everyone with an iPhone expect visualizations to be better and more detailed when we rotate the phone. This app does nothing to take advantage of that capability.
I’ve been using this app and the subscription service since my diagnosis in 2015. Overall it’s been an amazing app for my needs BUT in the last few months it’s become really buggy, unbelievably slow and crashes all of the time. I turned off it’s access to apple health thinking that would help as it often cant seem to connect, but nope...still slow like 1999 dialup. It’s a dilemma because I have so much data there that I don’t want to switch to a different app but it’s getting super frustrating to deal with a long wait for every field I fill out, then a crash that makes me have to fill it out all over again...all while my food is getting cold. I have a iPhone XR that’s caught up with all updates and this is the only app on my phone that seems to have a problem so I don’t think it’s my phone. I don’t know. I do love this app otherwise though so I’m hoping something gets worked out.
When my doctor handed me a piece of paper, I searched for something better and found MySugr. It tracks almost everything I need. I was surprised that my diabetes educator had not heard of it. I like that it estimates the A1C and the monster is cute. I like the idea of the package but I don’t need unlimited test strips-just the coach. Not worth paying extra for. To make it perfect, integrate with MyFitnessPal so I don’t have to enter meals in 2 places AND integrate with Freestyle Libre. This is such a need that I suspect you could charge a reasonable amount for it. I rarely use my Accucheck meter which does integrate. I would also like the ability to enter my own medicine not on the pre-defined list. The last thing I would like is the ability to rearrange or hide some of the icons. I rarely use some and have to go over 2 screens for those I use often. Great concept just keep improving.
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